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    Marketing

    Embracing Marketing Mistakes

    Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit. 

    Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons.

    We don’t just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy.

    • Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.
    • Learn from: The errors that cost thousands and the recoveries that saved careers.
    • Get ahead by: Turning other people’s nasty disasters into your unfair market advantage.

    If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.

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    Copyright: © 2026 Embracing Marketing Mistakes

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    Latest Episodes:
    EP 23: How to Navigate SEO and Online Reputation Management with Gerry White Feb 27, 2024
    Show notes

    Ever wondered how the digital marketing landscape continually evolves and what it takes to stay ahead? Prepare to gain invaluable insights as we sit down with Gerry White, the VP for Growth at Mirador, whose knowledge in SEO and analytics is extensive. From the juicy details of SEO controversies to the progression of a web design enthusiast to an industry-leading strategist, Gerry's stories will not only entertain but educate you on the nuances of an effective digital presence.
    Diving headfirst into the world of online reputation management, we unpack strategies that can make or break a brand's online image. Gerry illuminates the significance of SEO, digital PR, and responsive customer feedback loops and the team discuss a cruise line company as a shocking case study.
    You'll learn how Mirador's innovative practices encourage positive customer interactions, and the clever use of tools to manage reviews and foster growth. Plus, we don't shy away from the darker side of SEO, discussing the ethical quandaries faced in the industry and sharing a few laughs over some digital marketing blunders that remind us to stay humble.
    This conversation then takes a technical twist as we tackle how AI is revolutionizing content generation and the importance of maintaining a human touch amidst the rise of algorithms. Gerry imparts his wisdom on protecting your brand from the perils of negative SEO tactics and the importance of meticulous audience research for effective marketing. So, buckle up for a ride through the highs and lows of digital marketing, replete with anecdotal gold and strategies that will arm you for success in the digital arena.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 22: Threads, AI, and the LinkedIn Boom: Social Media Trends 2024 Feb 20, 2024
    Show notes

    Get ready for an in-depth exploration of the pivotal social media trends shaping brand strategy in 2024! In this episode, we delve into three game-changing trends revolutionizing the digital landscape and empowering brands to stay ahead of the competition.

    AI in Social Media Advertising: Discover how artificial intelligence is revolutionising social media advertising, enabling brands to target and engage with their audience more effectively than ever before.

    The Rise of Podcasting: Explore the burgeoning influence of podcasting in the social media sphere and learn how brands can leverage this medium to connect with their audience in new and impactful ways.

    New LinkedIn Developments: Gain insights into the latest developments on LinkedIn and how brands can harness these advancements to amplify their professional presence and network with industry leaders.

    Expert Insights: Industry experts share their perspectives on harnessing these trends to elevate brand visibility and engagement in the dynamic landscape of social media.

    Practical Tips: Get actionable strategies for integrating AI in social media advertising, podcasting, and new LinkedIn developments into your brand's social media strategy to drive growth and relevance in 2024.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
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    EP 21: Barbenheimer, Bud Light, and Social Media Fails: Top Marketing Lessons of 2023 Feb 13, 2024
    Show notes

    Prepare to be armed with the marketing dos and don'ts that could make or break your brand's presence in the digital world. Chris Norton and Will Ockenden, are here to share the invaluable lessons we've learned from the past year's marketing hits and misses, and to guide you through the shifting sands of social media as we tread boldly into 2024. As we celebrate a new subscriber milestone, we're unwrapping the insights gleaned from our sold out webinar, where we dissected the successes of brands and the fumbles of giants such as Zara and Nike. This dialogue isn't just about what worked and what flopped; it's about equipping you with the hindsight to turn those experiences into foresight for your marketing strategies.
    Venture with us into the world where TikTok isn't just for dance challenges anymore; it's an emerging search engine titan among the Gen Z crowd, rocking the social commerce boat with a staggering $1.3 trillion market surge. The landscape is evolving, and so are we, analysing the impact of Twitter's rebrand under Elon Musk and spotlighting the power of authentic, creator-driven brand narratives. Through the lens of our client C4 Energy, we'll show you how to leverage content creators in a way that not only captivates your audience but also tells a story they can't scroll past. So plug in and tune out the noise as we navigate through the cacophony of campaigns and the crescendos of triumph in the tempest of today's marketing realm.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 20: Are Your Surveys Falling Flat? How to Ask the Right Questions for Better Results Jan 30, 2024
    Show notes

    Embark on an enlightening expedition into the heart of market research and customer insights with our illustrious guest, Katie Tucker of Product Jungle. We uncover the transformative power these tools hold for businesses of all sizes, debunking the myths that shroud their potential. You'll gain a front-row seat to Katie's own evolution from journalist to entrepreneurial trailblazer, as we delve into her globe-trotting revelations and the customer-centric philosophy that now drives her successful venture. Along the way, we intertwine personal narratives of setbacks and resilience, illustrating how they can forge paths to innovation and growth.
    This episode is a treasure trove for anyone curious about the intricacies of crafting surveys that truly speak to customer needs and the delicate dance of balancing one's ego in the corporate arena. Katie share insights from her own journey, including a business venture reshaped by the pandemic's unforeseen opportunities, leading to a newfound passion for writing and personal branding. We probe into the importance of self-awareness and the external perspectives needed to challenge entrenched mindsets, ensuring your business decisions resonate deeply with those you aim to serve.
    As we examine the landscape of B2B marketing, you'll be intrigued by the call for more human and creative approaches, moving beyond the stale norms that often plague this sector.
    We investigate how customer insight has been the linchpin in both triumphs and pitfalls for industry giants, using case studies like Google Glass and Airbnb to illuminate these lessons. Ending with an invitation to apply the wisdom from Katie's bestseller, "Do Penguins Eat Peaches?".
    This episode is an invaluable compass for anyone navigating the wilds of market research and customer centricity. Join us for a show that promises not just knowledge but a genuinely human connection to the art of understanding your clientele - do you really know your customer? Now is the time to find out.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 19: How to maintain performance and culture in a remote working world. Jan 25, 2024
    Show notes

    Join the conversation with Laura Brown, Engtel's marketing maestro, as we pull back the curtain on the thrilling world of international marketing in the era of remote work. Our latest episode boasts an intimate discussion with Laura, illuminating her rise to marketing strategy stardom and how she orchestrates a culturally diverse team from miles apart. Vicki Murphy (standing in for Chris this week) chimes in, offering her take on the unique challenges and triumphs of telecommuting from across the pond.
    Ever wondered how a remote marketing team thrives? Laura and Will dissect the tactics and tools that keep her squad at Engtel in sync despite the distance. From 'marketing therapy sessions' that align sales and marketing priorities to leveraging platforms like Teams and Monday.com for that much-needed visibility, we spill the secrets to our international success. Listen in for a masterclass in nurturing team spirit and productivity across continents, all while keeping cultural identities intact.
    But it's not all strategy and success; we keep it real by sharing a laugh over some memorable business faux pas.
    Vicki candidly recounts a cringe-worthy encounter with Jedward and the invaluable lessons learned from trusting your gut. Engtel's dedication to diversity and community engagement shines through as we discuss their Diversify the Future Foundation Programme and the Her Success Podcast, proving that the heart of business lies in its people and purpose. So, pull up a chair and get ready for an episode that's as informative as it is entertaining.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 18: How to Protect Your Brand Against Misinformation with Ant Cousins Jan 16, 2024
    Show notes

    Prepare to navigate the murky and slightly terrifying waters of brand misinformation with Ant Cousins as we uncover the key strategies you can use to defend your brand's reputation. This episode of Socially Unacceptable is a treasure trove of insights, where a veteran of the IT and defence sectors joins us. Ant Cousins from Cision brings his rich experience, guiding us through the complex maze of misinformation that threatens all marketing campaigns and brand integrity in 2024. Listen as we carefully dissect the anatomy of misinformation, from political manipulation to AI-generated content, and learn how to fortify your brand against the onslaught of falsehoods.
    The conversation then takes a technological turn, highlighting the power of AI in revolutionizing social listening and media monitoring. With CISION's advancements, including their acquisition of FactMatter, we delve into the capabilities of contemporary tools to sift through vast amounts of social media content. Our discussion reveals how AI has grown to comprehend nuanced conversations, providing an accurate analysis of public sentiment critical for brand management. Ant shares his journey, reflecting on social media's evolution and its significant impact on communication and data exploitation, giving us a peek into the future of brand protection strategies.
    Finally, we explore the tangible consequences that misinformation can have on renowned brands and how they've responded to crises, ranging from the Disney World drinking age fiasco to the misrepresentation of COVID-19 vaccine data. We examine the importance of preemptive narrative shaping and responsive action plans in mitigating the reputational damage misinformation can cause. We also look at Ant's personal experiences, including the intense challenges of leading FactMatter, in this section he provides a candid backdrop, highlighting the importance of resilience in times of crisis. Join us for the episode that equips you with the knowledge to steer your brand through the ever-evolving landscape of digital communication and misinformation.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 17: Is Your Employer Brand Driving Away Top Talent? Melanie Parker Jan 02, 2024
    Show notes

    Unlock the secrets to recruiting and retaining the crème de la crème of the marketing world with Melanie Parker, our esteemed guest who's an expert in the recruitment landscape. Melanie lays bare the harsh reality of an outdated educational system failing modern marketing needs, while we sprinkle in tales from my own recruitment playbook, emphasising why a strong portfolio and experience trump any unpaid internship. With Melanie's savvy insights, we chart a course for businesses to navigate the rough waters of the talent gap and come out on top.
    Ever wonder how mid-sized companies can go toe-to-toe with the big dogs in the battle for talent? Melanie and ourselves shine a light on the strategic importance of a company's 'why' as we dissect how to craft an employer brand that resonates with the desires of today's job seekers, especially when it comes to remote work. We don't just stop there; we also tackle the thorny issue of AI in marketing, from automating the mundane to sparking a renaissance in creative thinking.
    Our convo takes a turn down the culture corridor, revealing how current employees can be your best billboards and why a shift from rigid hierarchy to a flatter, more inclusive workplace is winning the day. And if you're curious about how professionals are championing a new work-life balance, or why the North is the next big thing for career movers and shakers, you'll want to lend an ear. So, sit back, press play, and equip yourself with the strategies to ensure that your marketing team not only survives but thrives in today's digital jungle.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 16: Is Twitter Worth the Risk? Examining Brand Safety in the Elon Musk Era Dec 18, 2023
    Show notes

    Are you ready to navigate the constantly shifting digital landscape? Join us as we unravel the complexities of social media and online communication with our esteemed guest, Neville Hobson. A seasoned podcaster and an online veteran since 1988, Neville's insights on Elon Musk's disruptive Twitter tactics and the future of podcasting for brands are not to be missed. Plus, hear about his major blunder with a financial press release that's guaranteed to make your blood run cold.
    Neville, a pioneer of PR and communication podcasting, shares his candid thoughts on the state of Twitter and where marketers should be directing their efforts in this age of countless channels and emerging AI technologies. According to him, it all boils down to the basics – focusing on the people you're trying to reach. Peppered with enlightening discussions and intriguing anecdotes, this episode is an insightful journey through the world of online communication and social media. Tune in for a fascinating conversation and learn how to harness the power of podcasting effectively.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 15: How to maximise the use of AI in PR and Marketing Campaigns Dec 12, 2023
    Show notes

    Get ready to supercharge your marketing and PR strategies with the power of artificial intelligence. We promise, by the end of our episode, you’ll be equipped with practical strategies and insights that can help you harness AI's potential and make the most of it, no matter how fast-paced its evolution.
    We'll take a deep dive into the ways AI is being employed, from content creation to crisis communications, and how it is enhancing creativity in marketing. We unravel the latest trends, ethical considerations, and controversies in the industry, including the ongoing debates around OpenAI and its founder, Sam Altman, and the Bank of England's apprehensions about AI manipulation. As we demystify how AI is influencing PR—serving as a first draft for content creation, saving precious time, and augmenting human creativity—we invite you to envision the remarkable contributions AI can make to your strategies.
    But, we're not stopping there. We also examine the risks and implications of AI misuse, as well as discuss a BBC story where a journalist created a custom GPT capable of crafting convincing scam texts. We know that the potential benefits and efficiencies AI can bring to the marketing and PR industries are undeniable, so we'll also present various AI tools that you can incorporate into your strategies. So come and explore the myriad ways AI is reshaping the marketing and PR world.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    EP 14: Is Your Message Getting Lost in Boring Interviews? Here’s How to Fix It Dec 04, 2023
    Show notes

    Meet Guy Clapperton, a seasoned media trainer and journalist with a treasure trove of insights into the art of media interactions. Brace yourself for an enlightening discourse on media training, strategic communication, and the mastery of interviews. You'll discover how preparation, authenticity, and a clear narrative can make your media encounters not just successful, but also memorable.
    We don't hold back as we delve into the world of media disasters and their victims, often politicians like Nadine Dorries who have tripped over their messaging. From the pitfalls of inaccurate statements to the rigors of facing the tenacious questioning styles of journalists like Jeremy Paxman and Piers Morgan, we unearth the importance of composed and effective messaging. Guy offers a unique perspective on how to avoid these common pitfalls, keep your cool, and maintain control of the narrative.
    But there's more - we explore how to make interviews more engaging without sacrificing your key messages. Learn how to be interesting, how to use sound bites effectively, and why understanding your audience is key to a successful interview. We touch on the significance of body language and authenticity, and how the right balance can make your interviews more impactful. So lean in, listen, and let's navigate the challenging world of media interactions together with Guy Clapperton at the helm.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    Follow Will:
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    Follow The Show:
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