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    Business

    Eat Sleep Work Repeat – better workplace culture

    MAKE WORK BETTER. Eat Sleep Work Repeat is the best podcast about workplace culture – it’s been listened to millions of times.

    Bruce Daisley brings a curious mind to discussions about our jobs and the role they play in our lives.

    Sign up for the newsletter


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: © Bruce Daisley

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    Latest Episodes:
    Burnout - understanding the other epidemic Sep 10, 2020
    Show notes

    Can't Even can be ordered now

    AHP's original article in Buzzfeed

    AHP's newsletter is here


    Last year Anne Helen Petersen’s Buzzfeed article about burnout became a viral sensation, spawning a seemingly never-ending wave of ‘Year of Burnout’ headlines. Petersen’s writing triggered such recognition because she rooted it in the ordinary, in everyday experiences that were instantly relatable. She evoked her own life where industrious professional productivity (as a writer) was combined with a weary inability to get things done in her private life.

    She initially thought there was something wrong with her. Googling for other people relating their aversion to getting sh!t done domestically, bills sitting unpaid, registrations unfiled, postal votes uncast, chores uncompleted. She realised it wasn’t personal, it was systematic. The way we were living was driving us to a constant feeling of being emotionally & physically spent.

    Relatedly, it was sad to read of the passing of David Graeber this week. As an academic he was an unexpected icon of progressive politics but more than anything he was someone who invited us to revisit our preconceived ideas about how society functioned. Graeber had mused in his book ‘Bullshit Jobs’, wondering what had happened to the 15-hour week that in 1930 John Maynard Keynes had predicted by the end of the 20th century. He wondered whether it was indeed possible but societally we might have to reorganise the world of work to achieve it. Insurgent thinking for many, but there are echoes of this conjecture in Petersen’s book. Some of her thoughts might find resonance with frazzled younger workers wondering why they won’t be free of their student loans until 2045 and looking at house prices simmering away at 10 times their salary.

    AHP reminds us that despite a whole genre of self-improvement literature that tells us that our personal actions can resolve burnout - or that, come on slouch, you need to be grittier, we need to point the finger at the actions of our firms, not ourselves. Ultimately she suggests that our casual acceptance of the way we’re working is having a toll on our psyche that can’t be easily unspun by productivity hacks and meditation apps. As Taylor Lorenz notes on the jacket, the book “is a compelling exploration of… how an entire generation has been set up to fail”.



    Sign up for the Eat Sleep Work Repeat newsletter here.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    The big return 3: a closer look at data Sep 07, 2020
    Show notes

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    Today's interviewees: Bhushan Sethi leads PwC's workplace strategy business and Ben Waber is the CEO of workplace analytics firm, Humanyze.


    Read the Humanyze research about the way work has changed since lockdown.

    Here's the previous episode I recorded with Ben Waber.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    Gary Hamel: Battling bureaucracy - the big fix for broken work Aug 18, 2020
    Show notes

    I was fortunate to speak to Gary Hamel about his forthcoming new book, Humanocracy.


    He believes that the single most empowering (and profitable) thing that businesses can do is eliminate their creeping bureaucracy.


    He talks about how increasingly organisations are paralysed with red tape and bureaucracy. The end result is that they can’t get anything done. There are some clear examples of this from the recent past. He characterises the Microsoft era under Bill Gates and Steve Ballmer as being one where opportunity after opportunity was passed because the organisation was so heavily bureaucratic. Satya Nadella has freed the organisation from a lot of this – with evident results.


    Hamel proposes a series of questions that help you diagnose the extent of bureaucracy in your company - and you can read more about this here: read more


    Subscribe to the newsletter


    Buy Gary Hamel's new book, Humanocracy

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    The big return 2: but what are other firms doing? Aug 14, 2020
    Show notes

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    What are other firms doing about returning to work? How can any of us work out the right thing to do? I chat to 4 more firms to hear their plans.


    Listen to conversations with Beth Marie Norbury from Babcock International, Tom Ellis from Brand Genetics, Richard from a big secret pharmaceuticals firm and Laura Pleasance from Captify. This is addition to Dan Cullen Shute last episode.


    Here's more on my survey I put out last week (from last week's newsletter):

    We’ve already heard loud and clear that workers don’t want to return to the old days but we’re starting to hear more about firm ordering workers back to their seating plan. L’Oreal US saw some unwelcomed attention this month when they told workers that if they didn’t come back ASAP they needed to authorise the firm having access to their private medical records.

    So what are other firms saying is going to happen next? I got just under 100 qualitative replies to the survey; from pharmaceutical companies to start-ups, charities to defence contractors. The replies detailed different approaches from companies as they try to work out how to act next. The main headlines were:

    • Amongst all firms ‘normal’ has been postponed until 2021 - everything at the moment is being framed as interim. 2021 is when firms are expecting to be able to jump start their new culture.
    • Just over two-fifths of firms (42%) have told workers they won’t be expected to return to offices until 2021 if they don’t want to. (26% back from September/October onwards, 31% already phasing some return of workers back to the office from August). This finding is consistent with the straw poll that Digiday performed across publishing and media companies.

    Some of the most interesting quotations showing the spectrum of positions:

    "[an organisation that went from 4 floors to 27 seats] It’s amazing how many of the things people said couldn’t be done from home could once COVID hit. We’re looking at a total rethink on workspaces and what the future looks like - a place for social interaction and collaboration with the ethos that work is something you do not somewhere you go… there’s no going back”

    “We issued a survey to understand what our people feel comfortable with, and on that basis have told everyone no one will be asked to work from the office if they prefer not to for the rest of the year”

    [We got everyone back to the office in mid July] “we're an office based business and we need to get used to being back in the office as we can't work from home together. No plans announced on long term flexibility but lots of employees are asking (as are new hires)”.

    “The success of working from home, and the fact that so many staff have said they now want more flexibility, has lead [the organisation] to put one of our office buildings up for lease. So a full 5 day return to the office for everyone wouldn’t even be possible”.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    The big return 1: making the call on what to do next Aug 11, 2020
    Show notes

    Subscribe to the newsletter


    Here's Dan's tweets that started this conversation.


    Today's episode is first of two episodes about the big return to work. It covers themes that I've covered in the newsletter over the last few weeks. What are other firms doing? How will they make their decisions. Over the 2 episodes I've chatted to stacks of people to get their views. Firstly I talk to someone who went on the record describing his company's approach.


    Dan Cullen Shute is the boss of advertising agency, Creature he tweeted a few weeks ago that he was getting the band back together every Wednesday and Thursday. I asked him his thinking behind this and his vision of how this will create a special place to work.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    Building resilience - understanding the human impact of work Jul 07, 2020
    Show notes

    "We think people want to be liked, but they need to be needed".


    A thoroughly stimulating discussion here - that I've allowed to run long because it's so interesting.

    I met a brilliant guy called Misha Byrne who worked for a company called NeuroPower. I was so taken with what he was talking about (applying neuroscience to work) that we arranged to meet up, and he brought Peter Burow, the founder of the company along.


    There's some wonderful stuff in this discussion:

    • the important of Relatedness in teams
    • how we build affinity between people who might not initially see a connection with each other (in this case doctors from India and Pakistan)
    • how good teams don't avoid conflict, they are comfortable with it
    • how resilience can be built in teams
    • "We think people want to be liked, they need to be needed"


    The model that they use in their work is RELISH: Relatedness, Expression, Leading the pack, Interpersonal connection, See Progress and Hope for the future


    We talk a lot about Matt Lieberman's book, Social.


    Misha invites listeners to drop him an email you can do that here. Peter's book is here or you can read it for free here.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    What's the value of an office? Jun 30, 2020
    Show notes

    "Tuesday and Thursday, see you there. BOOM!"


    A lot of us are starting to long for human contact again and the office feels like a happy place to be. But what does the office of the future look like? I chatted to the brilliant Antony Slumbers (follow him on Twitter here). Antony is regarded as a visionary thinker in the real estate market and runs a course for you to learn to be the same.

    Antony is incredibly incisive:

    • "in the same way we realised we didn't need a shop to go shopping we've realised we don't need an office to do work".
    • "no company wants an office, they want a productive workforce"


    To get this and more sign up to the newsletter.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    Fewer predictions, more experiments - what's next with work? Jun 23, 2020
    Show notes

    Firstly a conversation with David D'Souza the membership director of CIPD (incidentally is a fantastic Twitter follow).


    David talks about the choices available to firms right now:

    • do we want to be famous for the new culture that we've created?
    • or our actions going to be defined by reactive actions to bosses' whims?


    If you want to follow the Twitter list I mention you'll find it here.


    If you're interested in workplace culture you might like my newsletter makeworkbetter.substack.com

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    Reinventing work: why you need to understand the 'self other overlap' Jun 08, 2020
    Show notes

    Subscribe to the Make Work Better mailout


    I'm so excited about what is in the next few episodes. This is a short series of episodes about what we're about to lose with the end of office culture, and how we can build something new. If you like this please do share it.


    Today's episode has two great interviews. Later I’m going to hear from the frontline how firms are changing their use of technology by chatting to Adrienne Gormley, Head of EMEA at Dropbox.


    The first conversation is with Dr Emma Cohen, Associate Professor in Cognitive Anthropology at Oxford University. It went to see Dr Cohen before the lockdown and chatted to her in her office. Emma is going to teach you about the impact of working with other people. You're going to learn about how this impacts exercise and then about the self-other overlap. Over the next few episodes we're going to look at this more because understanding this is the secret of building new work.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


    Feeling ok - understanding work & stress May 21, 2020
    Show notes

    Subscribe to the Make Work Better mailout

    Subscribe to Your Table's Ready Podcast


    Varied episode today, firstly for Mental Health Awareness week, two members of West Midlands Fire Service talk about stress at work and when it's ok to say you're not ok. Then later in the show a brief discussion with April Vellacott and Jez Groom who give us a brief glimpse of how to use behavioural hacks to improve work.

    Buy their book Ripple here.

    Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.

    Eat Sleep Work Repeat is made and hosted by Bruce Daisley.

    Hosted on Acast. See acast.com/privacy for more information.


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