Stay ConnectedC-Suite Conversations on AI and Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world’s largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite.
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Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.
Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, legal, and procurement organizations.
Sheri Rhodes is Workday’s Chief Information Officer (CIO), where she oversees the company’s global information technology organization, with responsibility for the internal deployment of Workday products.
The discussion includes these topics:
-- CIO / CFO collaboration
-- Aligning CFO activities with business processes and requirements
-- Business agility and the CIO
-- Financial planning and business agility
-- CIO and IT alignment with business needs
-- Challenges to iterative and dynamic financial planning
-- CFO / CIO partnership for innovation
-- Measurement and metrics for innovation
-- IT as a strategic innovation partner
-- Advice for building the CIO / CFO relationship
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.
To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and security, and the Rolls-Royce transformation program called Blue Data Thread,
In this conversation, we discuss:
-- About Rolls-Royce: digital transformation and jet engines
-- Digital platform for Rolls-Royce field service and servitization
-- Rolls-Royce: "IFS is a fantastic company"
-- Servitization at Rolls-Royce relies on data
-- Impact of digital transformation on customer experience at Rolls-Royce
-- Servitization advice at Rolls-Royce
Read the complete transcript: https://www.cxotalk.com/video/digital-transformation-servitization-rolls-royce
Russell Masters is the Vice President of Digital Services at Rolls-Royce. He and his team lead the design and delivery of digital applications and services, supporting Rolls-Royce TotalCare.
Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare.
Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-ai
The video covers these important topics:
-- Digital Health 2021: Platforms, Data, and AI
-- About Dr. John Halamka and Dr. Daniel Kraft
-- Data platforms in healthcare and clinical medicine
-- Health data analytics and the Mayo Clinic Platform
-- Digital healthcare and clinical workflows
-- Digital medicine and the healthcare ecosystem
-- Digital transformation in the healthcare industry and equal access to care
-- Healthcare platforms and patient experience
-- Cybersecurity and healthcare data
-- Medical ethics and digital healthcare
-- What is the role of clinical patient registries?
-- Fighting COVID in 2020
Daniel Kraft, M.D. is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force. With over 25 years of experience in clinical practice, biomedical research, and healthcare innovation, Kraft has chaired the Medicine for Singularity University since its inception in 2008, and is founder and chair of Exponential Medicine, a program that explores convergent, rapidly developing technologies and their potential in biomedicine and healthcare.
John Halamka, M.D., is the president of Mayo Clinic Platform. In his role at Mayo Clinic, Dr. Halamka oversees the future direction of the Mayo Clinic Platform that will help establish Mayo Clinic as a global leader in digital healthcare. Prior to the Mayo Clinic, Dr. Halamka served as the executive director of the Health Technology Exploration Center for Beth Israel Lahey Health in Massachusetts. Previously, he was chief information officer at Beth Israel Deaconess Medical Center for more than 20 years.
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.
Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility
In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact.
In this video, you will learn about:
-- About Zoho Corporation and CEO Sridhar Vembu
-- Ethics and social responsibility: Building a distributed talent pool
-- Sustainable connections to local communities
-- Cultivating talent with Zoho University
-- Combining profit and positive impact
-- Nurturing local talent
-- Social impact and corporate culture
-- Corporate social responsibility examples
-- Sustainability and personal consumption
-- Ethical considerations of money
-- Credential-signaling vs. skills-based recruitment
-- Social responsibility and business performance
-- Sustainable development and business strategy
-- Metrics and measures
-- Advice to business leaders
-- Social impact of the pandemic
Sridhar Vembu is the co-founder and CEO of Zoho Corp. In 2005, he began the Zoho University program with six high school students, who were trained for two years in computer science and eventually absorbed in the company. Currently, 15% of Zoho's workforce is made of ZU graduates. Instead of opening new offices in metros, he prefers smaller towns or suburbs. In 2016, the Tenkasi office located in rural India launched Zoho Desk, a product that was developed there.
The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault.
Among the important topics that Sanjay covers are:
-- How does data increase business agility?
-- Digital transformation and cloud computing strategy
-- Business continuity and recovery strategies: the modern strategic advantage
-- How cloud enables business resiliency
-- Cloud adoption and migration strategy
-- Power of the Chief Information Officer role
-- Understanding CIO priorities
-- Advice on the transformational CIO role and the CIO agenda
Read the complete transcript: https://www.cxotalk.com/video/commmvault-ceo-chief-information-officer-cio-strategy-agenda-2021
Sanjay Mirchandani is a customer-driven CEO determined to deliver Commvault solutions that impact the business and lives of our customers. Sanjay joined Commvault from the software maker Puppet, where he served as CEO for more than two years. Prior to that, he spent two decades in senior leadership roles at Microsoft, VMware, and EMC Corp.
The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today.
This conversation includes:
-- What is a transformational CIO?
-- Practical implications of the transformational CIO role
-- Business impact of transformational CIO strategy
-- Role of the CIO in marketing strategy
-- CIO transformation beyond cloud migration strategy
-- Balancing innovation and maintenance in information technology
-- Cybersecurity and the CIO role
-- Customer experience and the CIO role
-- Culture change and the transformational CIO
-- Advice for Chief Information Officers
According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience:
“I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.”
Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-brand-development-dunkin-donuts-ceo
In this conversation, you will hear about these topics:
-- Customer experience and brand awareness
-- Measurement and metrics for building brand awareness
-- Listening to the customer
-- Market testing based on consumer data
-- Brand development process at scale
-- Digital transformation at Domino’s Pizza
Robert M. Rosenberg served as chief executive officer of Dunkin’ Donuts and Baskin Robbins from 1963 until his retirement in 1998. Under the leadership, the company grew from a regional family business to one of America’s best known and loved brands. Robert is the author of AROUND THE CORNER TO AROUND THE WORLD: A Dozen Lessons I Learned Running Dunkin’ Donuts. After retiring from Dunkin, Rosenberg taught in the Graduate School at Babson College and served many years on the boards of directors of other leading food service companies, including Domino‘s Pizza and Sonic Restaurants.
What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals.
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for Strategy &Technology operations of TCS Corporate IT and driving successful digital transformation on pillars of Agile, Cloud, Automation, ML & AI.
Read the full transcript: https://www.cxotalk.com/episode/cio-strategy-2021
In this conversation, you will learn about:
-- Strategic CIO imperatives for 2021
-- The global health crisis
-- Business process transformation decisions
-- Lessons for managing disruption and change
-- How to build business resiliency
-- Productivity vs. efficiency
-- The future work, technology, and customer experience
-- Chief Information Officer priorities for 2021
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast
Tom oversees all of the company’s customer experience operations, including Comcast’s Net Promoter System (NPS) functions, to ensure the company delivers a simple, consistent, and excellent customer service and customer care. As part of his role, he leads all call center operations including phone, chat, and social media agents, focused
In this episode, we discuss:
-- Impact of the global health crisis on Comcast
-- Work from home demand on Comcast
-- Measuring customer satisfaction with NPS (Net Promoter Score)
-- How to improve the employee experience
-- Transforming technical support at Comcast
-- Impact of customer experience on remote work from home
-- Simplifying complex marketing messages
-- Role of CIO and IT in customer experience
-- Importance of employee experience at Comcast
The CIO of Logitech explains how he approaches issues such as:
Business resilience
Digital transformation
eCommerce strategy
Digital business and the IT operating model
Customer experience
Enabling remote work through virtual collaboration
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the company’s growth opportunities through Digital Business, Employee Collaboration and Product Innovation using Cloud.
Read the entire transcript: https://www.cxotalk.com/episode/cio-business-model-strategy-resilience-transformation
In this conversation, you will learn how Logitech's CIO handles:
-- Managing change and the global crisis
-- Scaling remote work from home
-- Challenges of managing change
-- Rethinking the IT operating model
-- Business agility and resilience
-- Risk management and mitigation vs. IT innovation
-- Cloud computing and business resiliency
-- Digital twins and simulations
-- CIO strategy and IT business model innovation
-- Aligning CIO strategy with business objectives
-- Customer experience and CIO strategy
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