Stay ConnectedC-Suite Conversations on AI and Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world’s largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite.
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What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.
The conversation covers these topics:
-- Enterprise Technology Trends 2021: CIO Role and Strategy
-- What are the most important tech trends of 2021?
-- How has technology procurement changed?
-- How has the CIO role evolved?
-- Talent management, leadership, and the CIO
-- Diversity, inclusion, and equality: The power of diverse teams in technology
-- How can you become a CIO?
-- Customer experience and the CIO role
-- Enterprise architecture and the CIO
-- What is the future of work?
-- "Cloud and AI will be the two most transformative technologies of the next decade."
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Read the complete transcript: https://www.cxotalk.com/episode/enterprise-technology-trends-2021-cio-role-strategy
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Paul Daugherty is Accenture's Group Chief Executive – Technology & Chief Technology Officer. He leads all aspects of Accenture's technology business. Paul is also co-author of Human + Machine: Reimagining Work in the Age of AI, a management playbook for the business of Artificial Intelligence, published by Harvard Press.
Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transformation.
Amy's mandate as CIO overs the company's technology, operations, and services organizations. She oversees all of KeyBank's shared services for technology, operations, data, servicing, cyber and physical security, and procurement. Amy is a member of the Board of Directors of DuPont, where she serves on the Audit and Environment, Health, Safety, and Sustainability Committees. She is also on the Board of the Federal Reserve Bank of Cleveland.
In this conversation, we discuss the following topics:
-- About KeyBank and data strategy in banking
-- Modernizing finance and data integration
-- Extensive CIO Role at KeyBank
-- Qualifications for KeyBank business partners
-- Digital transformation at KeyBank
-- Role of women in technology
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.
During this in-depth conversation, Sridhar Vembu explains how he runs Zoho and the social impact of “spiritual capitalism” and sustainability.
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Read the full transcript: https://www.cxotalk.com/episode/zoho-ceo-corporate-social-responsibility-spiritual-capitalism
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Read the transcript and watch the video to learn about these topics:
-- What is spiritual capitalism?
-- Corporate social responsibility (CSR) at Zoho and sustainable development
-- Balancing cost vs. profit in charitable donations and philanthropy
-- Zoho CEO: "We are not ruthlessly metrics-driven."
-- Ecosystem implications for Zoho software partners
-- Sustainability and local communities
-- Where can you have maximum impact?
-- How to motivate employees?
-- Corporate culture and values at Zoho
-- Update on Zoho University and Zoho Schools
-- Sustainable business practices and personal values
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?
To answer these we spoke with Allan Dow, President & CEO of Logility. Dow has more than 30 years of experience in strategic planning, sales development and implementation services, and product innovation to streamline, accelerate and optimize supply chain and retail planning enterprises.
The conversation covers these topics:
About Logility and supply chain transformation
Supply chain planning and customer expectations
Digital transformation in supply chain
Using digital twins to create resilient supply chains
Robust supply chains and sustainability
Advice on supply chain transformation and innovation
How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more.
In this conversation, you will learn about:
-- Transformation and the digital strategy roadmap at the Baloise Group
-- Employee experience and customer experience in digital transformation
-- Digital transformation and culture change management
-- How to link technology and business goals?
-- Overcoming digital transformation challenges
-- Building an open innovation ecosystem with customers and partners
-- Customer satisfaction beyond traditional financial services
-- Cloud strategy and digital transformation
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Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-major-insurance-company
Dr. Alexander Bockelmann is Chief Technology Officer and member of the Management Board at Baloise Group AG.
He studied in Germany and the UK, before completing his doctorate at the University of Tübingen’s faculty of geosciences. Dr. Bockelmann is a proven expert in digitalization and transformation and has many years of experience in the industry. He previously worked as an IT strategy and transformation consultant at the Boston Consulting Group and in various senior roles at Allianz SE in Germany and the USA. At the end of 2013, he moved to UNIQA Insurance Group AG in Austria in the role of Group CIO and ultimately became Chief Digital Officer on the Management Board.
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021.
This conversation covers a broad range of topics, including:
-- 2021 marketing strategy: key trends and changes
-- What is the role of empathy in marketing?
-- "Customer experience is the new brand loyalty"
-- How does consumer behavior affect marketing strategy?
-- Cross-functional alignment between marketing, sales, and finance
-- Authenticity, branding, and marketing
Read the complete transcript: https://www.cxotalk.com/episode/cmo-strategy-back-work-2021
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Bill Wohl is a highly regarded communications and marketing executive, who is globally recognized for leadership in crisis communications. His consultancy helps companies with crisis communications; repositioning brands and products for growth acceleration with differentiated messaging; and for his notable expertise in CEO and C-suite counsel through succession, M & A, activist investors, and litigation.
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.
In this video, you will learn about:
-- The House of Lords report on trust, technology, and democracy
-- Key issues covered by the House of Lords report
-- Impact of social media platforms on society
-- Balancing social media platforms rights against the “duty of care”
-- How to handle the cross-border issues with technology governance?
-- Should governments regulate social media?
-- Political messages and digital literacy
-- Balancing freedom of speech on social media and cyberwarfare
-- Advice for policymakers and business people
-- Importance of digital education
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Read the full transcript: https://www.cxotalk.com/episode/digital-technology-trust-social-impact
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Lord David Puttnam is a British film producer, educator, environmentalist and member of the House of Lords. In 2019 he was appointed chair to the Democracy & Digital Technologies committee to investigate the impact of digital technologies on democracy. The report for the committee’s findings was published in June 2020. His films, including The Mission, The Killing Fields, Local Hero, Chariots of Fire, Midnight Express, Bugsy Malone and Memphis Belle, have won 10 Oscars, 31 BAFTAs, 13 Golden Globes, nine Emmys, four David di Donatello in Italy and the Palme D'Or at Cannes. David set up his production company, Enigma Productions, in 1976 and founded Atticus Education in 2012. Atticus Education delivers interactive seminars on film, media and screen to students at universities all over the world.
Lord Tim Clement-Jones was Chairman of the Association of Liberal Lawyers 1982-86 and then of the Liberal Party from 1986-88 and played a major part in the merger with the Social Democratic Party to form the Liberal Democrats. He was made CBE for political services in 1988. He was the Chairman of the Liberal Democrats Finance Committee from 1989-98 and Federal Treasurer of the Liberal Democrats from 2005-10. He was made a life peer in 1998 and until July 2004 was the Liberal Democrat Health Spokesman and thereafter until 2010 Liberal Democrat Spokesman on Culture, Media and Sport, in the House of Lords. He is a former Spokesman on the Creative Industries (2015-17) and is the current Liberal Democrat Digital Spokesperson in the House of Lords. Tim is former Chair of the House of Lords Select Committee on Artificial Intelligence which sat from 2017 to 2018 and a current member of the House of Lords Select Committee on Risk Assessment and Planning. He was a former member of the Select Committees on Communications (2011-15) and the Built Environment (2015-16). He is Co-Chair of the All-Party Parliamentary Group on Artificial Intelligence and Vice-Chair of the All-Party Parliamentary Groups on Music, The Future of Work, Digital Regulation and Responsibility, Ticket Abuse, Performers Alliance, Writers and Indonesia.
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
In this video, you will learn about these topics:
-- Customer experience at Oracle
-- What is customer experience (CX)?
-- How you can create excellent customer experiences
-- Technology and personalization to enable customer experience
-- Future of customer experience: Machine learning and AI
About Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.
How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.
In this discussion, we explore the following topics:
-- What is a Chief Information Officer (CIO)?
-- Characteristics of innovative CIOs
-- What challenges do CIOs face?
-- Organizational politics and the CIO
-- CIO investment and innovation
-- Future of the CIO role in 2021 and beyond
Peter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries.
He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform their people practices, processes, technologies, ecosystems, and strategies for the digital era.
Read the complete transcript and watch more videos:
https://www.cxotalk.com/episode/chief-information-officer-cio-role-2021-opportunities-challenges
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Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.
To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.
In this conversation, we discuss the following:
-- Global supply chain management at Unilever
-- Supply chain and digital transformation
-- Cognitive automation, Aera Technology, and supply chain resilience
-- Supply chain innovation and digital transformation strategy
-- SCM and machine learning
-- How Unilever manages potential supply chain disruptions
In 2015, Wendy was appointed to the position of VP Supply Chain US responsible for end to end Supply Chain integration, Supply Chain Digital Strategy, and in-market business results. She was appointed Head of Digital Supply Chain in July 2018.
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Real the full transcript and watch other videos: https://www.cxotalk.com/video/digital-supply-chain-innovation-unilever
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