Stay ConnectedC-Suite Conversations on AI and Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world’s largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite.
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What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com
Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications, and the people team. Read the full transcript: https://www.cxotalk.com/episode/future-work-2021
Prior to joining Dropbox in 2020, Olivia spent six years with Google Cloud, where she was VP of SMB Sales and GTM Operations. In that role she led go-to-market efforts, driving revenue for a portfolio of business products that included G Suite. She helped build and scale Google Cloud’s business, overseeing a cross-functional operations team of sales, customer engineering, business development, operations, and professional services. Before that, Olivia was a partner at McKinsey, where she worked with companies to build and execute against successful go-to-market strategies at scale. This conversation includes: -- What is the future of work in 2021? -- Remote jobs and distributed work -- Planning for the future of work -- Enabling diverse teams -- Dropbox enables distributed teams -- Designing collaboration tools at scale -- Customer experience and software design at large scale -- Building a remote work environment and culture -- Describing the future of work -- How to plan for the future of work -- Advice on managing the transition to distributed and remote work
What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/ciso-strategies
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.com/episode/customer-experience-ecommerce-digital-transformation-ftd The conversation discusses these topics: -- About FTD and the flower business -- Customer satisfaction and experience -- Challenges to creating customer success and loyalty -- Complexities of eCommerce -- CEO priorities -- Corporate culture and customer service -- Building customer loyalty and employee trust -- Using data in corporate operations
How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.
In this podcast, we discuss:
IT modernization at the USPTO
IT modernization challenges in the federal government
Information technology procurement and IT agility
IT modernization and the cloud environment
Culture change and IT modernization
IT modernization and talent management
Using IT modernization to improve customer experience
RPA and IT modernization
Business transformation and IT modernization
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/cio-playbook-it-modernization
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.
In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform.
Clay Magouyrk is responsible for engineering and technical operations for Oracle’s enterprise-focused infrastructure-as-as-service (IaaS) platform and focuses on service delivery for an expanding product portfolio including compute, storage, networking, edge, and containers. He leads a team of thousands of cloud engineers focused on supporting customers’ most mission-critical workloads via best-of-breed products and solutions.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/cloud-adoption-infrastructure
What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators.
Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare
Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities.
In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report.
To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chief Marketing Officer, Alicia Tillman, together with the Chief Product and Technology Officer for Dow Jones, Ramin Beheshti.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/experience-management-customer-experience-sap-wsj
How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility
The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/field-service-management-servitization
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.
David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/former-honeywell-ceo-business-strategy-leadership-skills
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