Convenience Matters

How Visa Has Manipulated the U.S. Payments System - Episode 464 Oct 28, 2024

Visa has used fees and strong-arm tactics to bend the U.S. payments system to its liking, leading to higher fees and less innovation than many other countries.

Hosted by:

Jeff Lenard

About our Guest:

Doug Kantor, General Counsel, NACS

Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-house counsel since 2021. Doug also served as special counsel and deputy chief of staff in the U.S. Department of Housing and Urban Development.

Practical Advice on How To Use AI Now - Episode 463 Oct 21, 2024

Artificial Intelligence is already changing how businesses operate. At the 2024 NACS Show, a panel discussed what retailers can do now to enhance their business operations with AI.

Hosted by:

Henry Armour

About our Guests:

Brian Gray, Global Mobility Retail Lead, Accenture

Brian leads Accenture’s Global and North America Fuels & Convenience Retail practice and helps clients solve challenges and discover opportunities through digital transformation. Over the past two decades, he has worked with 20-plus convenience retailers around the world on customer experience, mobility, artificial intelligence, loyalty, payments and large-scale complex deployments.

Victor Paterno, President and CEO, Philippine Seven Corp., and 2023-24 NACS Chairman

Victor is president and CEO of Mandaluyong, Philippines-based Philippine Seven Corporation (dba 7-Eleven Convenience Store), which operates approximately 4,000 stores. At the invitation of his father, Victor joined the company as the construction and maintenance manager in 1993. He was appointed president and CEO in 2005. Victor also serves on the Board of Trustees and is the director for foreign franchises at the Philippine Franchise Association.

Lead With Confidence - Episode 462 Oct 14, 2024

During his 2024 NACS Show presentation, Juan energized the audience with ideas to ignite their confidence.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Juan Bendaña, motivational speaker

Juan is an internationally recognized speaker who helps leaders navigate uncertainty and exponential change by developing the unwavering confidence to thrive in any environment.

SNAP Redemption Process Is Changing at Some C-Stores - Episode 461 Oct 07, 2024

Chip payment cards for SNAP transactions are coming, starting in two states in early 2025. Hear what you need to do now to prepare, whether you do business in those states or others.

Hosted by:

Jeff Lenard

About our Guest:

Margaret Mannion, NACS Government Relations Manager

Margaret focuses on issues including SNAP, food traceability and retail crime. She joined the NACS government relations team in 2019, originally overseeing grassroots initiatives, including issue-focused fly-ins, NACS Day on the Hill and dozens of visits by members of Congress to convenience stores as part of the NACS In Store program.

Bringing the Disney Experience to Your Business - Episode 460 Sep 30, 2024

It’s no secret that great team members are the reason behind the success of the Disney experience. We’ll get a preview from NACS Show speaker Doug Lipp on how to create a unique experience in your stores.

Hosted by:

Jeff Lenard

About our Guest:

Doug Lipp, NACS Show speaker, consultant, former head of training at Disney

Doug is a distinguished consultant, business keynote speaker, eight-time business author and world authority on building esteemed organizational cultures.

Insights on Emerging C-Store Trends - Episode 459 Sep 23, 2024

Convenience retail continues to be reinvented by more than 1.5 million c-store operators around the world. Hear how trends around the customer journey, loyalty and EVs are evolving.

Hosted by:

Jeff Lenard

About our Guests:

Roy Strasburger, CEO, StrasGlobal

Roy is a 4th generation retailer and is currently CEO of StrasGlobal, a retail support and consulting company. He co-founded the Vision Group Network, where top level executives discuss current and future issues and share their perspective with the industry. Roy also is a is a founding member of the NACS International Board.

Barbara Stoyko, Senior Vice President of Shell Mobility Americas

Barbara has more than 30 years of experience providing strategic, commercial and operational leadership across energy and retail value chains. In her current role, she oversees the financial, strategic and organizational delivery of the consumer mobility and retail business in the United States, Canada, and Mexico. This includes thousands of Shell-branded gas stations, a growing footprint of company owned and operated convenience stores, and an expanding network of public electric vehicle charging stations.

How On-Site Digital Communications Help Grow Sales - Episode 458 Sep 16, 2024

Rutter’s has redefined its customer experience so its foodservice offer can best resonate with customers, whether they are refueling or shopping inside the store.

Hosted by:

Jeff Lenard

About our Guests:

Phil Santini, Senior Director of Advertising & Food Service, The Rutter’s Companies

Phil oversees the York, Pennsylvania-based convenience-store chain’s foodservice program and is also in charge of the company’s advertising department. Prior to joining Rutter’s, he played a pivotal role in launching the QSR program at the Tin Building in New York City with world-renowned Chef Jean-Georges Vongerichten. Phil also served as the general manager for Eataly, overseeing operations across nine locations and contributing to the development of QSR concepts.

Rick Sales, President, Abierto Networks

Rick is founder and president of Abierto Networks, a leading digital engagement solutions provider focused on the convenience store and convenience foodservice retail industries and used in more than 4,000 locations across the country.

Is EV Charging Right for You? - Episode 457 Sep 09, 2024

We're breaking down two of the biggest questions fuel retailers have faced in decades: Will installing EV chargers be good for my business, and how do I launch a program?

Hosted by:

Jeff Lenard

About our Guest:

Karl Doenges, Executive Director, Charging Analytics Program

Karl represents NACS on the coming disruption in mobility and how that affects convenience retailers. In this role, Karl focuses on the NACS EV charging infrastructure program, monitoring and engaging the EV industry and the Fuels Institute Electric Vehicle Council.

A Fresh Focus on C-Store Design - Episode 456 Sep 02, 2024

Convenience store design has come a long way from the standard 40x60 box. Today, design involves many new elements, including brand strategy.

Hosted by:

Jeff Lenard

About our Guest:

Amanda Baltazar, Retail & Hospitality Journalist

Amanda is a journalist with 20+ years of experience and expertise in foodservice, beverages, restaurants/bars and overall retail. She covers everything from operations to how to staff a c-suite.

How To Reinvigorate Your Brand - Episode 455 Aug 26, 2024

How do you revitalize and reimagine a nearly 90-year-old family brand? Stephanie Stuckey shares the lessons she's learned during her 5-year journey at the helm of Stuckey's.

Hosted by:

Jeff Lenard

About our Guest:

Stephanie Stuckey, Chair, Stuckey’s

Stephanie is chair of Stuckey’s. She worked as a trial lawyer a state representative in Georgia and Atlanta’s director of sustainability before purchasing Stuckey’s in 2019 and assuming the role of CEO. When she’s not running Stuckey’s, she enjoys travelling by car to explore the back roads of America.

What Makes Gas Station Food Special? - Episode 454 Aug 19, 2024

In rural areas, locals know the best meals come from gas stations. In this episode, Stafford Shurden shares his tips for finding great c-store and gas station food.

Hosted by:

Jeff Lenard

About our Guest:

Stafford Shurden, Creator, Gas Station Tailgate Review

Stafford is a restaurant owner and farmer from Drew, MS. Over the past four years, between managing his farm and restaurant, Stafford has traveled the southern United States in search of the best gas station food and filming it from the tailgate of his pickup truck. His popular show "Gas Station Tailgate Review” has amassed millions of views on social media.

Serving and Selling Food Safely - Episode 453 Aug 12, 2024

Foodservice in c-stores accounts for nearly 40% of in-store profits. We're breaking down how you can ensure that food safety remains top of mind.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

David McIntyre, Senior Health & Safety Specialist, EG America

David has more than 30 years of experience in culinary, retail and noncommercial/contract foodservice management environments. His team was instrumental in developing and rolling out a risk-based internal assessment of food and workplace safety standards at EG America. He currently works with the Fastrac and Cumberland Farms banners in New York and oversees a field team in the Midwest and Western regions.

Get Your Share of the $6 Billion Antitrust Settlement - Episode 452 Aug 05, 2024

Businesses that accepted Visa and/or Mastercard between January 1, 2004, and January 25, 2019, are eligible to claim a share of the antitrust class-action settlement, but they must file by August 30. (NOTE: After this was recorded, the deadline was extended February 4, 2025.) We’ll tell you how.

Hosted by:

Jeff Lenard

About our Guest:

Doug Kantor, General Counsel, NACS

Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-house counsel since 2021. Doug also served as special counsel and deputy chief of staff in the U.S. Department of Housing and Urban Development.

The Impact of Biofuels - Episode 451 Jul 29, 2024

Ethanol and other biofuels are already used in more than 10% of all gasoline purchased in the United States. How much more can be used and what would the impact be on food supply and other considerations?

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Transportation Energy Institute

John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels and energy-related issues.

Tips to Maximize Your NACS Show - Episode 450 Jul 22, 2024

We're flipping the script and answering questions from our Convenience Matters producer on how to maximize your NACS Show experience.

Hosted by:

Blake Althen, Human Factor

Guests:

Chrissy Blasinsky, NACS and Jeff Lenard, NACS

Let’s Spread Some Positive News - Episode 449 Jul 15, 2024

We all could use more laughter and good news, and that's what Tank Sinatra delivers to his 11 million social media followers.

Hosted by:

Jeff Lenard

About our Guest:

Tank Sinatra, renowned content creator

Tank Sinatra is the largest and most prolific meme creator on the internet and has been called “The Michael Jordan of memes.” In addition, “Tank’s Good News” is featured on GSTV.

Busting Myths About Internal Audits - Episode 448 Jul 08, 2024

From the corporate “police function” to nitpickers and fault finders, there are many myths around internal audits. We're debunking these myths and sharing how you can benefit from the process.

Hosted by:

Jeff Lenard

About our Guest:

Kara Falco, Director of Internal Audit at Casey’s

At Casey’s, Kara manages a team of 13 and has participated and presented in internal audit conferences sharing insights with her professional peers.

QSRs Are Competing for Your Business - Episode 447 Jul 01, 2024

Food sales continue to grow at convenience stores, especially during a few key dayparts. However, competition from QSRs could encroach on your sales.

Hosted by:

Jeff Lenard

About our Guest:

David Portalatin, Senior Vice President and Industry Advisor, Food and Foodservice, Circana

David is a trusted industry advisor who works closely with leading food manufacturers and retailers as well as foodservice distributors, manufacturers, and operators. He shares data and deep expertise on how U.S. consumers eat and drink, their attitudes and motivations, their personal characteristics, and their use of restaurants and other foodservice outlets. Portalatin is also the author of Circana’s Annual Report on Eating Patterns in America, a compilation of food and foodservice research.

What Top Fuels Retailers Do Differently - Episode 446 Jun 24, 2024

A look at the top 50 fuels retailers by efficiency—including sales at the pump and inside the store—and what you can learn from them.

Hosted by:

Jeff Lenard

About our Guests:

Brian Norris, Executive Director of Retail Fuels, OPIS

Brian has been with OPIS for nearly 20 years. Over the last 13 years, Brian's focus has been ensuring the accuracy and integrity of OPIS retail pricing, margin, market share and volume data—plus helping develop the suite of OPIS retail analytics products.

Keith Reid, Editorial Director, Fuels Market News

Keith has covered the fuels retailing industry for more than 20 years. In 2013, he helped found FMN Media LLC, a multifaceted digital and print media company that focuses on the needs of petroleum marketers, retailers and commercial fuel buyers. The company was acquired by NACS in 2020.

Act Local, Drive Sales - Episode 445 Jun 17, 2024

When you talk to shoppers who seek out businesses, one unique advantage rises to the top — they want to shop at places that have a true understanding of the communities they serve. In other words, they act local. How can your business be seen as a community champion?

Hosted by:

Jeff Lenard

About our Guest:

Erin Wroge, Senior Director of Energy Marketing at CHS Inc. (Cenex®)

Erin is responsible for Cenex® brand marketing, including support of more than 1,400 convenience store locations across 19 states. Erin has over 11 years of experience at CHS in the energy industry. During this time, she has held roles collaborating with various marketing teams across energy businesses. Additionally, she has led initiatives to develop impactful programs designed to educate customers about technical advantages, key considerations and innovative trends within both the convenience retail and energy product industries, including refined fuels, lubricants and propane. Erin leverages her expertise to provide customers with critical insights into how the Cenex® brand may provide growth opportunities for their operations, while enhancing customer experience and equipment performance.

60 Years of Selling Gasoline - Episode 444 Jun 10, 2024

On June 10, 1964, a convenience store outside Denver sold 124 gallons of gas and ushered in the modern era of self-serve fueling. Today, c-stores sell that much gas every 0.02 seconds.

Hosted by:

Jeff Lenard

About our Guest:

John Roscoe, convenience industry icon

John was named one of the “50 most influential people in convenience store industry” by Convenience Store News for good reason: He was in the room during many of the industry’s critical junctures, including the launch of self-serve fueling in June 1964.

Join the Industry’s Biggest Celebration of Heroes - Episode 443 Jun 03, 2024

Every July 24, roughly 1 in 5 convenience stores—and a growing list of supplier partners—celebrate the heroes in their communities. The event, 24/7 Day, draws enormous media coverage and brand awareness for participating companies.

Hosted by:

Jeff Lenard

About our Guest:

Stephanie Sikorski, NACS VP Marketing, and Executive Director, NACS Foundation

Stephanie leads the development of integrated marketing campaigns and executes strategies to effectively grow NACS global brand and advance convenience and fuel retailing. She also oversees the NACS Foundation, which created 24/7 Day.

Encouraging Shoppers To Be Kind - Episode 442 May 27, 2024

Data shows that 9 in 10 people who work in local shops have experienced verbal abuse over the last year. The ASC's ShopKind program unites retailers to address these behaviors.

Hosted by:

Jeff Lenard

About our Guests:

James Lowman, Chief Executive, Association of Convenience Stores (U.K.)

James was appointed ACS chief executive in 2006. He has led ACS on political and policy representation, driven a unique research program that informs ACS’ policy work, launched an industry-leading assured advice scheme in partnership with Surrey County Council and created a new and unique events program. He is a member of ministerial advisory groups including the National Retail Crime Steering Group and the Retail Sector Council.

Ed Woodall, Government Relations Director, Association of Convenience Stores (U.K.)

As government relations director since 2009, Ed consults with ACS members through ACS’ Policy Committee and Expert Policy Groups to develop policy positions and the organization's public affairs strategy.

What We Heard at the NACS SOI Summit - Episode 441 May 20, 2024

The 2024 NACS State of the Industry Summit delivered insights on c-store industry performance metrics. Hear how this year is shaping up and the tools you need to make data-driven decisions.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Chris Rapanick, Managing Director, NACS Research

Chris oversees the day-to-day operations of NACS Research, manages and directs departmental financial and operational performance, and drives strategic development of NACS long-term research capabilities and offerings for the convenience industry.

How To Build Your Confidence - Episode 440 May 13, 2024

With 85% of the population saying they have low self confidence, odds are that at times, you may be one of them. Find out how you can break the cycle.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Juan Bendaña, keynote speaker

Juan is an internationally recognized speaker who helps leaders navigate uncertainty and exponential change by developing the unwavering confidence to thrive in any environment. Drawing from his science-based framework, the Confidence Cycle, he has inspired over 250,000 leaders, at companies including Disney, Sotheby's International, and Sony Pictures.

My Favorite Food Recipe Is Great Service - Episode 439 May 06, 2024

Foodservice is growing at convenience stores and represents 30% of inside sales. Chef Joe Arvin shares how you can keep elevating your food offer.

Hosted by:

Jeff Lenard

About our Guest:

Joe Arvin, Celebrity Chef

Chef Joe Arvin is a two-time Culinary Federation gold medalist, three-time Chicago Fight Club champion, and finished 6th and 23rd place at The World Food Championships. He has also gained widespread recognition through appearances on the TV shows Big Brother, Cutthroat Kitchen, The Taste with Anthony Bourdain and South of MadLove, the cooking show that he created and hosts.

Three Requirements for Effective Brand Positioning - Episode 438 Apr 29, 2024

Brand positioning is a significant part of business because it’s ultimately about how you communicate your offer to customers—and if it resonates. We'll share common pitfalls that businesses fall into and how to fix them.

Hosted by:

Jeff Lenard

About our Guest:

Kathy Guzmán Galloway, Head Wizard, The Clarity Wizard

With 20 years of CPG experience, Kathy has helped hundreds of organizations increase revenue and decrease risk by clarifying their brand positioning. She’s worked with brands like Nature Made, Lay’s, and Chiki Chiki Boom Boom, among others, to turn strategy and data into action.

What's Going On With EV Sales? - Episode 437 Apr 22, 2024

EV sales were down year over year Q1 of 2024, slowing a steep increase in sales over the past few years. We're discussing what drove this change and what it means for convenience retailers.

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Transportation Energy Institute

John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Do You Have a Culture That Rules? - Episode 436 Apr 15, 2024

Culture is the cumulative effect of what people see, hear, experience and believe. In this episode we're breaking down how industry leaders can build a high-performance culture.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Mark Miller, Author and Co-Founder, Lead Every Day

Mark is a seasoned business leader, a Wall Street Journal and international best-selling author, and a dynamic communicator. He worked for one of the world’s great organizations for almost 45 years. Mark began a nearly 45-year career at Chick-fil-A as an hourly team member (and 16th corporate employee) and recently retired as the Vice President of High Performance Leadership. 

What Consumers Say About Convenience Stores - Episode 435 Apr 08, 2024

Consumers are in a better—but not great—mood than a year ago. NACS surveyed consumers to capture their perceptions of convenience stores related to gas prices, crime and jobs.

Hosted by:

Jeff Lenard

About our Guest:

Adam Rosenblatt, Founding Partner, Bold Decision

Adam Rosenblatt is one of the nation’s leading political consultants sought after for his ability to help clients achieve victory through effective research-based strategies and messaging. He designs and executes cutting-edge quantitative, qualitative, and data analytics programs for campaigns as well as non-political clients like NACS.

My Favorite Restaurant Served Gas - Episode 434 Apr 01, 2024

Are they convenience stores/gas stations that serve food, or restaurants that happen to have gas? A new book visually explores these community destinations.

Hosted by:

Jeff Lenard

About our Guest:

Kate Medley, Photojournalist and Author of “Thank You Please Come Again”

Kate Medley is a North Carolina-based visual journalist and filmmaker documenting the American South. Her latest book is “Thank You Please Come Again: How Gas Stations Feed & Fuel the American South.”

How Celebrity Chef Andrew Zimmern Is Changing C-Store Foodservice - Episode 433 Mar 25, 2024

The convenience industry's foodservice future is bright thanks to its commitment to innovate. Hear how a regional distributor is working with a celebrity chef to elevate its offer.

Hosted by:

Jeff Lenard

About our Guests:

Andrew Zimmern, Celebrity Chef

Chef Andrew Zimmern is an Emmy-winning and four-time James Beard Award-winning chef, TV personality, writer and social justice advocate. A star of cooking shows on Travel Channel, The Food Network and currently host two shows on the Magnolia Network: “Family Dinner with Andrew Zimmern” and “Family Restaurant with Andrew Zimmern, he has devoted his life to exploring and promoting cultural acceptance, tolerance and understanding through food.

Michael Ray, President, Team Modern

Michael is the third-generation president of Team Modern, a family of companies headquartered in Somerset, KY. He has served on the board of the Convenience Distribution Association as well as being an active member of NACS, the Kentucky Petroleum Marketers Association and the Tennessee Fuel & Convenience Association.

Creating a Unique Community Partnership - Episode 432 Mar 18, 2024

Convenience stores are integral to the communities they serve—for the products they sell and how they give back. Hear how one relationship ties mobility with a local need.

Hosted by:

Jeff Lenard

About our Guests:

Renée Power, CMO/GM Mobility Marketing North America, Shell

Renée is a natural collaborator with a track record of strong vision articulation, developing high-performing teams, and trusted partnerships. She has worked for Shell on four continents in a variety of commercial, operational, and marketing roles in retail and lubricants across the value chain.

Kristine Templin, Chief Development and Marketing Officer, Meals on Wheels America

Kristine oversees the national fundraising strategy for corporate partnerships, major donors and special events while working collaboratively with Meals on Wheels Member programs. With more than 20 years of cross-industry experience, Kristine has focused the last decade of her career on forging strategic partnerships and developing highly creative and visible consumer/cause marketing campaigns.

Are Your C-Stores Ready for the Solar Eclipse? - Episode 431 Mar 11, 2024

The April 8 solar eclipse is more than a once-in-a-lifetime event for tens of millions of Americans. It’s also an opportunity for convenience stores that are in or near the path of totality.

Hosted by:

Jeff Lenard

About our Guests:

Leah Ash, Editor/Writer, NACS

Leah joined NACS in 2023. She served in several editorial-related roles before joining NACS. Leah earned a B.A. in English from St. Aquinas College in Grand Rapids, Michigan.

Joe Lackey, President, Indiana Grocery & Convenience Store Association

Joe has been president of the Indiana Grocery & Convenience Store Association since 1973, working closely with legislative leaders to solve member problems and concerns. Prior to that, he was active-duty military in Europe and Vietnam, then joined the National Guard and Reserve, retiring as a Colonel.

The Best Resources to Explain Gas Prices - Episode 430 Mar 04, 2024

If there is one thing Americans can unite on, it’s complaining about gasoline prices. NACS resources can help educate consumers about the industry and correct misperceptions.

Hosted by:

Chrissy Blasinsky and Jeff Lenard

Behind the Success of the C-Store Disco Bathrooms - Episode 429 Feb 26, 2024

What are your stores famous for? For HOP Shops, it’s their disco bathrooms. The concept is so popular that a couple recently got married in one.

Hosted by:Jeff Lenard

About our Guests:

Ann Gilbert, Human Resources Manager & HOP Shops' Marketing Manager at Valor Oil

As marketing manager for Valor Oil, Ann is responsible for the development and supervision of all marketing and communications strategies for its HOP Shops convenience stores. She also oversees a number of human resources functions for the company.

Damon Bail, Vice President of Operations and Marketing for Valor Oil

Damon has been vice president of operations and marketing for Valor Oil for the past 5 years. Prior to that, he served in leadership roles for several c-store companies including RaceTrac, MAPCO Express and Buchanon Energy Co. (Bucky’s).

Will Digital Coupons Revolutionize the C-Store Industry? - Episode 428 Feb 19, 2024

There are upwards of 200 billion coupons issued in the United States every year, mostly paper. Digital coupons, called 8112s, are reshaping the coupon landscape. How can convenience retailers jump on the emerging opportunities?

Hosted by:

Jeff Lenard

About our Guest:

Sam Jonas, CEO & Co-Founder, nData Services

Sam is a 25-year entrepreneur with a focus in the payments industry. Today he is focused on how digital coupons will revolutionize couponing by providing high-value digital discounts directly to consumers' phones, eliminating paper coupons and not requiring a consumer to be a member of a loyalty program to receive the discount.

Turning a Transaction Into a Loyalty Customer - Episode 427 Feb 12, 2024

With increased costs and prices over the past few years, it’s important for convenience retailers to communicate their offer and deliver value.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Leroy Kelsey, NACS Director, Research

As director of NACS Research, Leroy is responsible for disseminating key industry metrics that empower convenience retailer and supplier members with the ability to understand performance opportunities in the areas of financials, store operations, merchandising, shopper insights, foodservice, fuels and more.

What Are the Biggest Events in the C-Store Industry’s History? - Episode 426 Feb 05, 2024

Pick a big moment in the convenience store industry’s history and John Roscoe was there. He popularized many of the huge advances we see today in our industry and shares what he thinks is the path forward.

Hosted by:

Jeff Lenard

About our Guest:

John Roscoe, Convenience Industry Icon

John Roscoe was named one of the 50 most influential people in the convenience store industry by Convenience Store News for good reason: He was in the room during many of the industry’s critical junctures, and led conversations that greatly affected the ultimate direction of the industry.

How Your Business Can Combat Human Trafficking - Episode 425 Jan 29, 2024

The Big Game is the most watched event of the year and is a great forum for brands to showcase their latest offers. It’s also a great forum to elevate important societal issues, like the fight against human trafficking.

Hosted by:

Jeff Lenard

About our Guest:

Cheryl Csiky, Executive Director, IN OUR BACKYARD

Cheryl is the executive director of IN OUR BACKYARD, a national anti-trafficking nonprofit that links arms across America in the fight against human trafficking. She has been a leader in the fight against human trafficking since 2011, working from recovery to restoration and possesses expertise in many aspects of human trafficking.

Breaking Down Today’s Nicotine Customer - Episode 424 Jan 22, 2024

The modern nicotine user is much different than a few years ago. With more options available, hear how consumer behaviors and expectations have changed.

Hosted by:

Jeff Lenard

About our Guest:

Melissa Vonder Haar, Writer/Consultant, MelissaV Inc.

Melissa has written about the convenience retailing industry for nearly two decades and has written numerous feature articles for NACS Magazine. In addition to her work at MelissaV Inc., she also is marketing director for iSee Store Innovations LLC.

What C-Store Performance in 2023 Tells Us About 2024 - Episode 423 Jan 15, 2024

The early forecasts of the convenience retailing industry’s 2023 performance are positive. Which trends stood out and what do preliminary numbers tell us about where the industry is heading in 2024?

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Chris Rapanick, Managing Director, NACS Research

Chris oversees the day-to-day operations of NACS Research, manages and directs departmental financial and operational performance, and drives strategic development of NACS long-term research capabilities and offerings for the convenience industry.

Plaid Pantry’s Innovative Approach to EV Charging - Episode 422 Jan 08, 2024

Electric vehicles may be the future, but that doesn’t mean they don't have challenges today. Hear how Plaid Pantry is redefining EV charging at convenience stores.

Hosted by:

Jeff Lenard

About our Guest:

Jonathan Polonsky, CEO, Plaid Pantry

As the CEO of Plaid Pantry, a chain of convenience stores in the Pacific Northwest, Jonathan leads a team of over 700 employees across 106 locations, serving more than 50,000 customers daily.

What’s In Store for 2024? - Episode 421 Jan 01, 2024

Over the past year, we visited more than 100 convenience stores. We’ll share what we saw at c-stores and what it might mean to your business in 2024.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

The Value of Your Store Manager - Episode 420 Dec 25, 2023

Our top-downloaded episode of 2023: Store managers have a significant impact on hiring and retaining great people. Hear how one retailer is coaching her team so they can be at their best.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Annie Gauthier, CFO & Co-CEO, St. Romain Oil Company (dba Y-Not Stop)

Annie is CFO/Co-CEO of St. Romain Oil Company (dba Y-Not Stop), based in Mansura, Louisiana. A third-generation co-owner, she works with her two brothers and 300-plus team members to refuel and refresh the Louisiana communities where they operate.

EVs: Separating Reality From Hype - Episode 419 Dec 18, 2023

What's fact or fiction related to how quickly electric vehicles will grow sales? How today's market evolves is dependent upon economics and politics, and both are highly unpredictable.

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Transportation Energy Institute

John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Your People Are Important - Episode 418 Dec 11, 2023

Wages and benefits are the largest expense to your business, but can also have the greatest ROI. Competitive hiring practices can help you get and keep great people who advance your business from the front line. Find out if your offer is competitive and learn about the data and resources NACS has to help.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Jayme Gough, Market Research Manager, NACS

Jayme has been at NACS since 2017 and loves “geeking out” on industry data collected and analyzed by NACS. In her current role, she oversees the NACS suite of HR-focused research projects, most notably the annual NACS Compensation Survey.

Connections That Change Your Business - Episode 417 Dec 04, 2023

Convenience stores are in the relationships business. Over the past two decades, Michael Davis has played a central role in connecting retailers. Listen as he shares ideas on how to connect with industry peers.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Michael Davis, NACS Vice President of Member Services

Michael has spent the past 18 years at NACS and even longer in the industry, always taking that extra step to connect retailers to solutions and each other. His background includes owning and operating a small c-store and coffee bar, website design, online publishing and trendspotting.

Inspiring Innovation - Episode 416 Nov 27, 2023

NACS Show panelists share ideas on how organizations can develop processes to come up with great ideas—and execute them—over and over.

Hosted by:

Gray Taylor, Executive Director, Conexxus

About our Guests:

Emily Sheetz, VP, Innovation and IT, Sheetz Inc.

Emily is responsible for the development of and execution of company strategy as well as innovation, which includes the newly formed Sheetz Incubator. She is a third-generation family member and one of eleven active in the business. Emily previously served as director of talent development, responsible for all training and leadership development across the company.

Vish Ganapathy, Director, Customer Engineering Retail, Google

Vish has over 27 years in the information technology business, focusing on retail, wholesale/distribution, CPG and supply-chain segments.

How C-Stores Can Redefine Their Workforce - Episode 415 Nov 20, 2023

Convenience retailers share how the The Good Jobs Strategy is helping their companies increase employee productivity, contribution and motivation.

Hosted by:

Henry Armour, President & CEO, NACS

About our Guests:

Zeynep Ton, Professor, MIT Sloan School of Management, President, The Good Jobs Institute

Zeynep's research focuses on how organizations can design and manage their operations in a way that satisfies employees, customers and investors simultaneously. In 2014, she published her findings in a book, "The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits." Zeynep cofounded the nonprofit Good Jobs Institute to help companies transform through assessments, workshop, and longer-term partnerships. In 2023, Zeynep published “The Case for Good Jobs: How Great Companies Bring Dignity, Pay & Meaning to Everyone's Work.” NACS partners with the Good Jobs Institute to bring the Good Jobs Strategy to the convenience store industry.

Varish Goyal, CEO, Loop Neighborhood Markets

Varish has worked in the convenience and fuels retailing industry since 2002. He has served as CEO of Loop Neighborhood Markets since 2018 and is also president of Vintners Distributors Inc. The company operates more than 100 stores in California under the Loop Neighborhood Markets brand.

Joe Hamza, Chief Operating Officer, Nouria Energy Corp. Joe has been with the Worcester-Massachusetts-based Nouria Energy Corp. since 2015. The company operates 175 locations throughout New England, 60 Golden Nozzle car washes and a wholesale business servicing over 300 locations in New England and New York. Prior to joining Nouria, Joe was vice president of sales and marketing at Tedeschi Food Shops Inc.

Create a Local Connection to Build Trust and Increase Sales - Episode 414 Nov 13, 2023

Being a local brand in rural America is a huge differentiator for consumers. By showing your commitment to the local community, you ultimately build trust—and that leads to sales.

Hosted by:

Jeff Lenard

About our Guest:

Akhtar Hussain, Director of Refined Fuels Marketing at CHS Inc.

Akhtar is responsible for brand marketing, retail development and imaging, and equipment for the Cenex brand, which has more than 1,400 convenience store locations across 19 states. In his nearly 20 years at CHS, Hussain has held a number of roles including manager of petroleum equipment and manager of refined fuels marketing.

The Power of Road Trips - Episode 413 Nov 06, 2023

Three acclaimed road warriors share their stories from the road and their ideas on how your stores can be "discovered" by more people travelling on highways -- or even in your neighborhood.

Hosted by:

Don Rhoads, President/CEO, The Convenience Group LLC and 2022-23 NACS Chairman

About our Guests:

Stephanie Stuckey, Chair, Stuckey’s Corp.

Four years ago, Stephanie purchased Stuckey's Corp., the company her grandfather founded in 1937 and grew to nearly 400 roadside stores. She and her business partners restored it to profitability, tying its future to a celebration of the great American road trip. She also served in the Georgia House of Representatives for 14 years, representing DeKalb County.

Al Hebert, Founder of “Gas Station Gourmet”

Al knows convenience stores. He created Gas Station Gourmet in 2007 and has been writing a column for NACS Magazine since 2011. When Al is not enjoying a great burger or fried chicken at a local convenience store, you can find him on News 15 KADN-TV in Lafayette, Louisiana.

Stafford Shurden, Creator of “Gas Station Tailgate Review”

Based in Drew, Mississippi, Stafford is a farmer, restaurant owner and former justice court judge. But he is best known for his viral video series, “Gas Station Tailgate Review” in which he eats and reviews gas station food from the tailgate of his pickup truck.

How a Different Approach to Hiring Can Deliver Results - Episode 412 Oct 30, 2023

In the current labor climate, many companies are trying to hire quickly. Family Express, however, is finding that spending more time during the hiring process, from application to job offer, is working out much better.

Hosted by:

Jeff Lenard

About our Guest:

Alex Olympidis, President of Operations, Family Express Corp.

Alex is the president of operations for the 80-plus store Family Express Corp., headquartered in Valparaiso, Indiana. The company is known for its “Living Brand” in which associates greet customers with a friendly smile that is one technique in building one of the most statistically productive labor forces in the convenience store industry.

The EV Future Has Arrived in Norway - Episode 411 Oct 23, 2023

The rise of electric vehicles in Norway could force convenience retailers around the world to reconceive the traditional fill up and rethink their business models.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Magnar Møkkelgård, NACS Relationship Partner Nordics

Magnar Møkkelgård is currently the relationship partner for NACS in the Nordics. He enjoys receiving visitors from other countries with special interest in the EV development in Norway. He worked for Reitan Convenience for 30 years.

How Consumers Think vs. How They Act - Episode 410 Oct 16, 2023

Many consumers say they are “all in” on certain climate change policies, but their views soften once they learn how these changes would affect them.

Hosted by:

Jeff Lenard

About our Guest:

Rich Carrione, Vice President of Operations, Warm Thoughts Communications

Rich Carrione is vice president of operations for Warm Thoughts Communications, a marketing agency specializing in the residential energy industry. A 20-year industry veteran, Rich oversees Warm Thoughts’ extensive portfolio of work supporting heating fuel, petroleum and convenience store associations. He also developed the industry’s largest consumer research study about energy issues, representing more than 4,000 respondents across the entire Northeast. He is a sought-after speaker on energy topics and regularly presents at industry meetings and regional conventions.

Going for the Win With College Sports Marketing - Episode 409 Oct 09, 2023

Convenience retailers can create affordable marketing campaigns with college athletes. These campaigns can help drive traffic and fun to your stores. Here's what you need to know to get started.

Hosted by:

Jeff Lenard

About our Guest:

Shannon Carroll, Contributing Writer, NACS Magazine

Shannon is an award-winning journalist with a reputation for finding and telling great stories. She has interviewed Olympic gold medalists, World Cup winners, Super Bowl champions, World Series winners, and leaders in the convenience store industry.

William Shatner Talks Convenience - Episode 408 Oct 02, 2023

William Shatner sat down to talk about what’s on his mind—and it’s a lot—following his NACS Show appearance in 2018. It’s one of our most popular episodes and definitely our longest. And worth another listen.

Hosted by:

Jeff Lenard, VP of Strategic Industry Initiatives, NACS and Henry Armour, President and CEO, NACS

About our Guest:

William Shatner

Captain Kirk, T.J. Hooker, Denny Crane, so many TV shows and movies and record albums, the oldest person to fly in space...need we go on?

How To Take Your Brand Viral - Episode 407 Sep 25, 2023

How does a local convenience retailer with a few stores get millions of views on YouTube? We’ll take you through the process and talk about how you can adapt his ideas.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Babir Sultan, CEO, FavTrip

Babir is the CEO of FavTrip, with has locations around Kansas City. He also has built a highly successful online presence with two video series and recently published the book, “Fuel for Success.”

What You Need to Know About the NACS Show - Episode 406 Sep 18, 2023

NACS veterans share an insider's look at what attendees can look forward to at the NACS Show, how they can prepare and how they can make the most of what they saw, learned and heard at the global c-store industry's premier event.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Jeff McQuilkin, Director, Exhibit Sales and Services, NACS

A trade show expert and veteran, Jeff has been with NACS since 2017. He has extensive tradeshow industry experience with both for-profit and non-profit organizations. In his spare time he enjoys hiking, photography and classic cocktails. His favorite band of all time is The Beatles and is a master Slurpee pourer.

Understanding Brand Strategy and Shopper Behavior - Episode 405 Sep 11, 2023

How can you develop a holistic brand strategy and identify points of differentiation for your brand? Hear insights from two presenters of a special advanced category management certification course offered in conjunction with the NACS Show.

Hosted by:

Jeff Lenard

About our Guests:

Lucia Romanello Crater, EVP Sales and Business Development, Impact 21

Lucia has 25-plus years in the convenience store industry, with a track record and proficiency in driving growth and market share gains. She is a founding member and current officer of the Network of Executive Women in the Consumer Products Industry (NEW) and is a past chairman of the NACS Supplier Board.

Liza Salaria, Senior Principal Consultant, Impact 21

Liza taps into her expertise in small-format merchandising, marketing, branding and business strategy to help companies realize their business objectives. Prior to joining Impact 21, she served as senior director of brand concept development at Sunoco, with past experience as SVP of marketing & merchandising at Mid-Atlantic Convenience Stores and various senior merchandising roles at Giant Eagle.

Exploring Atlanta's Unique Food Finds - Episode 404 Sep 04, 2023

As the global convenience retail industry gets ready for the 2023 NACS Show, a James Beard Award finalist takes us on a tour of some of the unique c-store and restaurant fare around Atlanta.

Hosted by:

Jeff Lenard

About our Guest:

Mike Jordan, Food and Culture Writer

Mike Jordan is an Atlanta-based multimedia journalist covering culture through food, business, entertainment, travel and technology. He had written for NACS Magazine and the top general media publications in the country.

A Look at the Next 10 Years of Retail Fueling - Episode 403 Aug 28, 2023

A new Transportation Energy Institute research report highlights how several surprises affected the retail fuels market over the past 10 years, and what industry stakeholders should be prepared for in the next decade.

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Transportation Energy Institute

John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Strengthening Your Internal Creative Department - Episode 402 Aug 21, 2023

Retail design teams do great work but, in many cases, can benefit from experts. We look at how to decide what’s best for your business in developing and executing a digital strategy.

Hosted by:

Jeff Lenard

About our Guest:

Rick Sales, President, Abierto Networks

Rick is founder and president of Abierto Networks, a leading digital engagement solutions provider focused on the convenience store and convenience foodservice retail industries and used in more than 4,000 locations across the country.

How the C-Store Industry Came to Be - Episode 401 Aug 14, 2023

NACS was founded in August 1961, but its roots go back decades earlier. We share stories about how and why the industry--and NACS--was created, and where it's going.

Hosted by:

Jeff Lenard

Are E-Fuels a Solution for Emissions Mandates? - Episode 400 Aug 07, 2023

E-fuels are increasingly seen as a global alternative to electric vehicles, which until now have been the only option for achieving the decarbonization objectives set by countries throughout Europe.

Hosted by:

Jeff Lenard

About our Guest:

Dr. Lorenz Kiene, Owner and Managing Director, Luehmann Group

Lorenz is owner and managing director of the Luehmann Group, overseeing different initiatives to promote the ramp up of green technologies in Germany.

How Cannabis Is Changing at Retail - Episode 399 Jul 31, 2023

The acceptance of cannabis in retail has come a long way in the past decade. Today, consumers talk about the properties—a sleep aid, a solution to chronic pain, or some other benefit—as opposed to the stereotypes a few decades ago. With these changes are changes in laws and regulations regarding its sale.

Hosted by:

Jeff Lenard

About our Guest:

Melissa Vonder Haar, Writer/Consultant, MelissaV Inc.

Melissa has written about the convenience retailing industry for nearly two decades and has written numerous feature articles for NACS Magazine. In addition to her work at MelissaV Inc., she also is marketing director for iSee Store Innovations LLC.

Navigating Food Safety With Shawn Stevens of the Food Industry Council - Episode 398 Jul 24, 2023

Food safety expert and attorney Shawn Stevens shares how his team works with companies to develop food handling protocols, interventions, and supplier partnerships to ensure convenience retailers and restaurants serve high quality and safe food for their consumers.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Shawn Stevens, Founder and Food Industry Lawyer, Food Industry Counsel LLC

Shawn is the founding member of Food Industry Counsel LLC, the only law firm in the United States that represents the food industry exclusively. As a food industry consultant and lawyer, he works with food industry clients (growers, processors, restaurant chains, distributors, grocers) helping them protect their brand by complying with FDA and USDA regulations, reducing risk, managing recalls and defending high-profile foodborne illness claims. He also speaks regularly to national and international audiences on a wide variety of emerging scientific, regulatory and food safety legal trends.

Hitting the Road and Thanking Frontline Employees - Episode 397 Jul 17, 2023

NACS Chairman Don Rhoads visited more than 60 stores to meet with frontline employees and thank them for being the face of our industry. He also has great stories to share from several road trips with NACS staff.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Don Rhoads, 2022-23 NACS Chairman, President/CEO, The Convenience Group LLC

As NACS chairman, Don also leads the NACS Executive Committee, which provides strategic direction and financial oversight to the association. He began his convenience career in 1989 as president of the Quick Shop Minit Mart, a retail store chain in Vancouver, Washington. He started The Convenience Group in 2000 and has led the company in strategic growth, planning and establishment of long-term goals and policies and building the company’s asset portfolio.

Three Things to Look for in the Fuels Market - Episode 396 Jul 10, 2023

Gasoline prices are more than a dollar lower than this time last year, and demand has rebounded. This episode explores how geopolitics, hurricanes and shifting demand will influence the market for the remainder of 2023.

Hosted by:

Jeff Lenard

About our Guest:

Denton Cinquegrana, Chief Oil Analyst, OPIS

Denton has been with OPIS since 2001 and serves as the chief oil analyst, responsible for the day-to-day operations of OPIS’ news and analysis division. In his role, he also provides big picture views to OPIS subscribers on a variety of topics from supply and demand trends to anticipating price moves in the futures, spot and retail markets in North America.

The Future Is Here: Exploring Strategic Innovation - Episode 395 Jul 03, 2023

Most organizations will struggle with innovation. Conexxus provides convenience retailers with the tools they need to develop their own technology road map and plan for the industry's future.

Hosted by:

Jeff Lenard

About our Guests:

Linda Toth, Managing Director, Conexxus

Linda oversees all day-to-day operations of Conexxus. In addition, she advocates and collaborates on behalf of the convenience industry at various associations and organizations on payments, standards, and technology related topics.

Gray Taylor, Executive Director, Conexxus

Gray says he has the best job in the world because he gets paid to obsess about technology, convenience retail and policy, and work with some of the best people on the planet.

The Momentum Behind the Swipe Fee Fight - Episode 394 Jun 26, 2023

Credit card swipe fees cost the average American family over $1,000 a year. Bipartisan legislation in both the Senate and House of Representatives addresses the problem. Here's what business owners need to know—and what they can do—to fix the broken card system.

Hosted by:

Jeff Lenard

About our Guest:

Doug Kantor, General Counsel, NACS

Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-house counsel since 2021. Doug also served as special counsel and deputy chief of staff in the U.S. Department of Housing and Urban Development.

How to Grow Employee Engagement With Your Podcast - Episode 393 Jun 19, 2023

Cubby's is a convenience store chain that has developed an innovative approach to connecting with employees: a company-wide podcast. The episodes allow leaders to talk about the "why" behind operations in a format that can be consumed on the go.

Hosted by:

Jeff Lenard

About our Guests:

De Lone Wilson, President, Cubby’s Inc.

De Lone joined Cubby’s ten years ago as vice president of operations. He has served as president since 2014. Prior to joining Cubby’s, De Lone was senior vice president of Payment Alliance International and president of NetBank.

Mike Wilson, Chief Operating Officer, Cubby’s Inc.

Mike has been in the convenience retailing industry for two decades. He has been as COO for Cubby’s since 2021. Prior to that, he was COO for Holmes Company, regional vice president for CEFCO Convenience Stores and divisional director for The Pantry.

Finding Fueling Solutions That Work for Everyone - Episode 392 Jun 12, 2023

The best solutions to solve transportation challenges are those that are customized for the customers being served. That’s a session description from the recent Transportation Energy Institute (formerly known as the Fuels Institute) conference, but more broadly describes the group’s past ten years, as well as its future.

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Transportation Energy Institute

John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Align With Your Hometown Heroes on 24/7 Day - Episode 391 Jun 05, 2023

24/7 Day, held every July 24, is the industry’s chance to celebrate what it means to communities. Last year more than 30,000 stores participated. Find out how you can join them in 2023—and how it can help your business.

Hosted by:

Jeff Lenard

About our Guest:

Anna Felz, Director of Brand Management, TXB Stores Inc.

Anna has been at TXB since 2019 and oversees all elements of brand management for the company. She previously served as marketing director for Sprint Food Stores, based in Augusta, GA, and was the senior marketing executive for Ocozzio marketing firm, also based in Augusta. Anna earned a degree in public relations and communications from the University of Georgia’s Grady College of Journalism & Mass Communication. She also serves as a group fitness and yoga instructor.

Survey Reveals What Drives the Most Purchases - Episode 390 May 29, 2023

With the summer drive season officially underway, we look at survey results that show what specific consumer needs inside the store drive the most consumer engagement and purchases.

With special guest:

Adam Rosenblatt, Founding Partner, Bold Decision

Hosted by:

Jeff Lenard

About our Guest:

Adam Rosenblatt, Founding Partner, Bold Decision

Adam is one of the nation’s leading political consultants sought after for his ability to help clients achieve victory through effective research-based strategies and messaging. He designs and executes cutting-edge quantitative, qualitative, and data analytics programs for campaigns as well as non-political clients like NACS.

A First Look at The Fuels Top 50 - Episode 389 May 22, 2023

What makes one fuel retailer more efficient than others? An analysis of the top brands reveals what the winning brands have in common—and where they differ.

With special guests:

Brian Norris, Executive Director of Retail Fuels, OPIS and Keith Reid, Editorial Director, Fuels Market News

Hosted by:

Jeff Lenard

About our Guests:

Brian Norris, Executive Director of Retail Fuels, OPIS

Brian joined OPIS in 2005, working in a variety of sales and marketing roles before joining the OPIS Retail division. Over the last 12 years, Brian focus has been ensuring the accuracy and integrity of OPIS retail pricing, margin, market share, and volume data and helping develop the suite of OPIS Retail analytics products. He graduated from Washington College with a degree in business management.

Keith Reid, Editorial Director, Fuels Market News

Keith has covered the fuels retailing industry for more than 20 years. In 2013, he helped found FMN Media LLC, a multifaceted digital and print media company that focuses on the needs of petroleum marketers, retailers and commercial fuel buyers. The company was acquired by NACS in 2020.

The Last to Close and First to Open - Episode 388 May 15, 2023

When hurricanes strike, convenience stores are often the last to close before the storm—and the first to reopen. It's during these tough times that c-stores truly show how they support the communities they serve during and after times of crisis.

Hosted by:

Jeff Lenard

About our Guest:

Al Hebert, Founder, Gas Station Gourmet

Al knows convenience stores. He created Gas Station Gourmet in 2007 and has been writing a column for NACS Magazine since 2011. When Al is not enjoying a great burger or fried chicken at a local convenience store, you can find him on News 15 KADN-TV in Lafayette, Louisiana.

What’s Certain About Current Economic Uncertainty - Episode 387 May 08, 2023

In 2022, inflation was at a 40-year high, gasoline prices were climbing and both the supply chain and labor market were a mess. The climate has improved, but for how long? What will today's economic indicators mean for convenience store operators in 2023?

Hosted by:

Jeff Lenard

About our Guest:

John Benson, Partner, AlixPartners

John was a featured speaker at the 2022 and 2023 NACS State of the Industry Summit. He has successfully led organizations to increased value through strategic and operational initiatives in a broad range of industries including convenience stores, travel centers, restaurants and consumer packaged goods.

U.S. Convenience Stores Saw Record Sales in 2022 - Episode 386 May 01, 2023

Foodservice and inside sales helped propel convenience stores to record sales in 2022. We're giving you exclusive insights on what drove the industry's strong performance and the headwinds going forward.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Chris Rapanick, Managing Director, NACS Research

Chris oversees the day-to-day operations of NACS Research, manages and directs departmental financial and operational performance, and drives strategic development of NACS long-term research capabilities.

C-Store Sales Trends Across the Globe in 2022 - Episode 385 Apr 24, 2023

There are more than 1 million convenience stores across the globe. Here's a look at sales trends in 2022 across 5 global regions and the underlying causes.

Hosted by:

Jeff Lenard

About our Guest:

Jason Zelinski, Client Director, Convenience and Growth Accounts, NIQ

Jason leads strategic planning, end-to-end client engagement, revenue management and, most importantly, client satisfaction of the largest convenience retailers in the United States.

A Smaller Operator Who Thinks Big - Episode 384 Apr 17, 2023

From locally sourced products to EV charging, 36 Lyn Refuel Station in Minneapolis makes a positive difference in its community.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Lonnie McQuirter, Director of Operations, 36 Lyn Refuel Station

Lonnie operates 36 Lyn Refuel Station, an independently owned, community-focused refueling station in Minneapolis. He is a member of the NACS Board of Directors.

Exploring Exceptional Community Stores and Their Food - Episode 383 Apr 10, 2023

South Louisiana is one of the best areas in the United States to find amazing food and people at the gas station. We'll talk about what we saw and ate during a recent road trip.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Stafford Shurden, creator and host of “Tailgate Gas Station Review"

A “serial entrepreneur,” Stafford currently is a farmer (president of Stafford Shurden Farms), restauranteur (proprietor of Stafford’s on Main) and oversees a media company (founder of Shurden Media). He is the creator and host of the video series “Tailgate Gas Station Review.”

New Consumer Research Shows Retail Opportunities - Episode 382 Apr 03, 2023

For nearly two decades, NACS has surveyed consumers to gain their insights on convenience stores, gasoline prices and the economy. This year’s results show a lot of angst, but there are opportunities for retailers to engage their customers.

Hosted by:

Jeff Lenard

About our Guest:

Adam Rosenblatt, Founding Partner, Bold Decision

Adam is one of the nation’s leading political consultants sought after for effective research-based strategies and messaging. He designs and executes cutting-edge quantitative, qualitative and data analytics programs for campaigns as well as non-political clients like NACS.

Your Comfort Zone Is Not Your Friend - Episode 381 Mar 27, 2023

“Good is the enemy of great” is a phrase many have heard, but can the same be said about comfort? Is it the enemy of progress and success?

Hosted by:

Jeff Lenard

About our Guest:

Sterling Hawkins, Founder, Sterling Hawkins Group

Sterling is an internationally recognized thought leader and is a top-rated keynote speaker on the #NoMatterWhat approach to driving growth innovation and results, regardless of what’s happening in the world.

The Most Common UST Violation Is Not a Leak - Episode 380 Mar 20, 2023

Fuel releases from underground storage tanks (UST) don’t rank among the most common causes of UST compliance violations. Oftentimes, it's improper paperwork that can lead to fines and negative publicity.

Hosted by:

Jeff Lenard and John Eichberger

About our Guest:

Clay Moore, Senior Director of Product, Leighton O'Brien

Clay has more than 30 years of experience in software development, including 13 years in the downstream petroleum industry.

Find Your Strengths - Episode 379 Mar 13, 2023

Martial arts legend Renzo Gracie famously said, “My ego is my enemy, and my opponent is my teacher.” We’re exploring how his words and martial arts translate to running a successful business.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Lisa Dell’Alba, President and CEO of Square One Markets Inc.

Lisa is president and CEO of Square One Markets Inc., a family owned, seven-store convenience and fuel retail chain based in Bethlehem, Pennsylvania. The company also operates a fuel distribution company, Keystone Fuels. She entered the convenience in 2004, joining her father’s company as the human resources coordinator. Lisa serves on the NACS Board of Directors and is a member of the NACS Executive Committee.

Get Inspired—and Be Inspiring - Episode 378 Mar 06, 2023

Today’s workforce is feeling less inspired than ever before. With only 21% of employees actually engaged with their work, we're exploring why people have checked out mentally on the job.

Related Links:

ADDO

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guests:

Kevin Paul Scott, Co-Founder, ADDO Worldwide

Kevin co-founded the leadership consultancy ADDO, which is Latin for "Inspire." For multiple years, ADDO was the #1 Small Business on the Best Places to Work list in Atlanta. He and his team at ADDO have helped organizations like Chick-fil-A and Coca-Cola fuel success by leveraging the three indispensable ingredients of inspiration.

Reshaping the Conversation About Fuels - Episode 377 Feb 27, 2023

If it powers a vehicle, the Fuels Institute researches it, reports on it and gives the facts to industry stakeholders, including legislators. Hear how the Fuels Institute has changed the transportation fuels narrative during the past decade.

Related Links:

Fuels Institute

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Fuels Institute

John leads the Fuels Institute, a nonprofit, independent think tank founded in 2013 and managed by NACS. Prior to the Fuels Institute, he served more than 14 years at NACS as vice president of government relations and as the director of motor fuels. He oversaw advocacy operations and represented the convenience and fuel retailing industry before the media and federal government. With decades of experience, Eichberger is a recognized and go-to expert on fuels and fuel retailing.

How Wakepoint LBJ Personifies Food, Fuel and Fun - Episode 376 Feb 20, 2023

Whether customers come to Wakepoint LBJ by car or boat, this convenience store is a destination for enjoying live music, festivals or Sunday gospel services.

Related Links:

Ideas 2 Go: Wakepoint LBJ

Hosted by:

Jeff Lenard

About our Guests:

Scott Westlund, Owner, Wakepoint LBJ

Scott is the owner of Wakepoint LBJ, a sprawling business operation on Lake LBJ that includes two convenience stores, foodservice and fueling—among other offers. He also is a managing partner and accredited personal injury attorney at Ketterman Rowland & Westlund, known as KRW Lawyers throughout Texas.

Jody Bowers, CFO, Wakepoint LBJ

In addition to serving as chief financial officer of Wakepoint LBJ, Jody also is president of Axiom Business Advisors LLC, which helps clients develop and manage their business or real estate project.

Biden's State of the Union and Convenience Stores - Episode 375 Feb 13, 2023

Each year the annual State of the Union address sets the stage for the next Congress. From electric vehicles to "junk" taxes, President Biden laid out his agenda. How will it affect convenience stores?

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Doug Kantor, General Counsel, NACS

Doug joined NACS in May 2021 after serving as a partner at Steptoe & Johnson LLP, where he worked with the NACS government relations team to define effective policy-based solutions on issues ranging from fuels to financial services. He has established and administered coalitions of companies and trade associations that share common legislative and regulatory objectives, including the Merchants Payments Coalition and its work to reform credit and debit card swipe fees.

The Value of Your Store Manager - Episode 374 Feb 06, 2023

Store managers have a significant impact on hiring and retaining great people. Hear how one retailer is coaching her team so they can be at their best.

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Annie Gauthier, CFO/Co-CEO of St. Romain Oil Company

Annie is CFO/Co-CEO of St. Romain Oil Company (dba Y-Not Stop), based in Mansura, Louisiana. A third-generation co-owner, she works with her two brothers and 300-plus team members to refuel and refresh the Louisiana communities where they operate.

Big Trends That Could Redefine Retail - Episode 373 Jan 30, 2023

As we kick off 2023, we're looking at emerging retail and consumer trends and ideas that convenience stores can take advantage of.

Hosted by:

Jeff Lenard

About our Guests:

Anne-Marie Roerink, Principal, 210 Analytics LLC

Anne-Marie is principal and founder of 210 Analytics, where she specializes in quantitative and qualitative market research. She previously held research positions with the Food Marketing Institute, Green Charge Network and the American Society of Travel Agents.

How C-Stores Fight Human Trafficking - Episode 372 Jan 23, 2023

Human trafficking happens every day and affects every community in the United States. More than 30,000 convenience stores have taken on this issue in their stores. Here's how you can join them and make a difference in your community.

Related Links:

Convenience Stores Against Trafficking

Hosted by:

Jeff Lenard

About our Guest:

Cheryl Csiky, Executive Director, IN OUR BACKYARD

Cheryl has been a leader in the fight against human trafficking since 2011. She is the executive director of IN OUR BACKYARD, a national anti-trafficking nonprofit that links arms across America in the fight against human trafficking. The group’s initiative, Convenience Stores Against Trafficking, has expanded to 30,000 convenience stores and partnerships with 17 state-based convenience store associations and 184 convenience store companies.

ATMs: Opportunities and Threats - Episode 371 Jan 16, 2023

Roughly one third of all ATMs in the United States are in convenience stores. Although ATMs offer easy access to cash and financial transactions, they can be an easy target for criminals. We're discussing how you can grow and protect your business.

Hosted by:

Jeff Lenard

About our Guest:

David Tente, Executive Director, USA, Canada & Americas, ATMIA (the ATM Industry Association)

David serves as the ATM industry’s evangelist. He has spent the past three decades in the industry and now leads the ATMIA’s largest region, overseeing all aspects related to membership, content creation and advocacy. David also serves as president of the ATM Security Association, where his responsibilities include engaging with law enforcement and coordinating the maintenance and population of its global crime database: the Crisis & Crime Management Intelligence System (CCMIS).

Transportation Trends We're Watching - Episode 370 Jan 09, 2023

2022 saw gas prices top $5 and dip to under $3, driven by some factors that are still affecting the market. This year's transportation trends are lining up to affect the car you drive, how you use it and how you refuel (or recharge) it.

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Fuels Institute

John leads the Fuels Institute, a nonprofit, independent think tank founded in 2013 and managed by NACS. Prior to the Fuels Institute, he served more than 14 years at NACS as vice president of government relations and as the director of motor fuels. He oversaw advocacy operations and represented the convenience and fuel retailing industry before the media and federal government. With decades of experience, Eichberger is a recognized and go-to expert on fuels and fuel retailing.

Is There Such a Thing Called Work-Life Balance? - Episode 369 Jan 02, 2023

Aaron McHugh sought balance, but instead felt defeated, more stressed and more burdened. Hear how he found a way for adventure, work, life, play, relationships, rest and finances to co-exist.

Related Link:

Aaron McHugh

Hosted by:

Chrissy Blasinsky and Jeff Lenard

About our Guest:

Aaron McHugh, Executive Coach & Senior Affiliate Advisor to McKinsey/Aberkyn

Aaron is an executive coach, writer, podcaster, adventurer and author of the best-selling book, "Fire Your Boss: Discover Work You Love Without Quitting Your Job." He works globally as a senior affiliate advisor to McKinsey & Co. He is mastering the art of living sustainable rhythms of work life and play.

7-Eleven's Evolution: The Top Story of 2022 - Episode 368 Dec 26, 2022

7-Eleven's Evolution stores are a testing ground that allows customers to experience the retailer’s newest innovations and products—and they are redefining the concept of convenience.

Hosted by:

Jeff Lenard

About our Guest:

Molly Long, Vice President of Store Evolution & Design, 7-Eleven Inc.

Molly is responsible for all design-related activities associated with both the physical store as well as the customer experience inside of 7-Eleven, including new stores, remodels, platform innovation, and new store formats. She has a strong track record for leading transformational change inside the company. She founded the Store Evolution Team to transform the customer experience through laboratory stores, which are now influencing the designs and platforms for all new stores and remodel standards.

Why Retailers Should Care About ESG - Episode 367 Dec 19, 2022

Although ESG reporting is voluntary, that is poised to shift. And it’s not just for the publicly traded retailers—privately held retailers also could be affected by proposed ESG policies.

Hosted by:

John Eichberger and Jeff Lenard

About our Guest:

Mike Roman, Senior Fellow, Public Policy/ESG, American Council for Capital Formation

Mike has more than 40 years of global energy industry experience. In addition to his current work at the American Council for Capital Formation, he is the founder of the consultancy CertainPoint Strategies LLC and serves as a member of the Fuels Institute Board of Advisors.

From Confections to Cookies and the Power of Mentorship - Episode 366 Dec 12, 2022

Industry icon Rick Brindle shares what he's learned and what he's looking forward to as a new chapter begins on his 46-year retail industry career.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Rick Brindle, Vice President of Industry Development, Mondelēz International

Rick Brindle has a long track record of breakthrough success in the in the food and beverage consumer product goods and retailing sectors, including serving at Safeway Stores, Proctor & Gamble, Nabisco, Kraft and, most recently, Mondelēz International. He has been active at NACS serving as 2020-21 NACS Supplier Board chairman and has received numerous honors, including induction in the Candy Hall of Fame.

RTD Cocktails Fuel Accessibility Fight - Episode 365 Dec 05, 2022

Spirits-based ready-to-drink cocktails have exploded in popularity over the last few years. Outdated laws keep convenience stores in many states from selling these products. In states like Texas, retailers are fighting for change.

Hosted by:

Jeff Lenard

About our Guests:

Paul Hardin, President & CEO, Texas Food & Fuel Association

Paul Hardin, CAE, is president & CEO of Texas Food & Fuel Association. A 30-year veteran in association management, Hardin previously served as executive director and CEO of the Texas Physical Therapy Association and has led non-dues revenue programs for the country’s largest state hospital and medical associations. He also is a former staff member of the Texas Grocery & Convenience Association, which merged with the Texas Petroleum Marketers & Convenience Store Association in 2012, forming what is known today as the Texas Food & Fuel Association.

Chris Swonger, President & CEO, Distilled Spirits Council of the United States

Chris Swonger is president & CEO of the Distilled Spirits Council of the United States (DISCUS), the spirits industry’s top advocate in the nation’s capital, state capitals and foreign capitals around the globe. He also is the president & CEO of Responsibility.org, a national nonprofit funded by leading distillers to fight drunk driving and underage drinking, and promote responsible decisions about beverage alcohol.

How a Rebrand Led to Reinvention at TXB - Episode 364 Nov 28, 2022

TXB has done much more than rebrand a previous store concept: It’s redefined the concept of convenience. Stores have a focus on fresh, local food and its local roots. After all, it’s Texas born.

Related Link:

TXB Stores Inc.

Hosted by:

Jeff Lenard

About our Guests:

Kevin Smartt, CEO, TXB Stores Inc.

Kevin is CEO of TXB Stores, formerly known as Kwik Chek Food Stores, a chain of approximately 50 locations across Texas and Oklahoma. He is a current member of the NACS Executive Committee and served as 2020-21 NACS chairman. He also served as chairman of Conexxus.

Anna Felz, Director of Brand Management, TXB Stores Inc.

Anna has been at TXB since 2019 and oversees all elements of brand management for the company. She previously served as marketing director for Sprint Food Stores, based in Augusta, GA, and was the senior marketing executive for Ocozzio marketing firm, also based in Augusta. Anna earned a degree in public relations and communications from the University of Georgia’s Grady College of Journalism & Mass Communication. She also serves as a group fitness and yoga instructor.

Food Safety Risks You Can Control - Episode 363 Nov 21, 2022

From hand washing to why you should never rinse raw poultry during food prep, we're breaking down some of the biggest safe food handling risks that may be happening in your stores.

Related Links:

Food Safety Talk

Risky or Not

Safe Plates

Hosted by:

Chrissy Blasinsky

About our Guest:

Benjamin Chapman, Professor, Food Safety Extension Specialist North Carolina State University

Chapman’s interest in pathogens and public health began as a teenager while watching the movie “Outbreak.” With the goal of less foodborne illness, his group designs, implements, and evaluates food safety strategies, messages, and media from farm-to-fork. Through reality-based research, Chapman investigates behaviors and creates interventions aimed at amateur and professional food handlers, managers, and organizational decision-makers, the gatekeepers of safe food. Chapman co-hosts a bi-weekly podcast Food Safety Talk with Dr. Don Schaffner of Rutgers University, as well as a podcast called Risky or Not.

A Small C-Store Operator With Big Ideas - Episode 362 Nov 14, 2022

Two-store operator Anthony Perrine shares ideas he's implemented at his family's company, Lou Perrine’s Gas & Groceries, that go well beyond traditional c-store retail: part bakery, coffee shop, apparel store, neighborhood hangout and a lot of fun.

Hosted by:

Britt Brewer and Chrissy Blasinsky

About our Guest:

Anthony Perrine, Owner, Lou Perrine’s Gas & Groceries

Lou Perrine's Gas & Groceries is a family-run company with two convenience stores located in Kenosha, Wisconsin. Started by Grandpa Lou in 1954, it has been a family affair for nearly 70 years. Anthony is active with NACS and serves on the NACSPAC Committee, speaks at local schools including the UW-Milwaukee Business School, and is an active member of the Wisconsin Petroleum Marketers & Convenience Store Association.

Store Security: What Retailers Need to Know - Episode 361 Nov 07, 2022

Loss prevention and security concerns have become a big concern in 2022. What can convenience retailers do to ensure that their stores remain welcoming to customers and uninviting to criminals?

Hosted by:

Jeff Lenard

About our Guest:

Amber Bradley, Founder and Owner, Calibration Group

Amber has been in the loss prevention industry for more than 15 years. She currently serves as executive director for the Restaurant Loss Prevention and Security Association (RLPSA), hosts the popular podcast TalkLP.com and is a contributing editor for the D&D Daily, a daily e-news outlet focused on retail loss prevention, safety and security. She also is the founder and owner of the Calibration Group LLC and is a brand-positioning expert with extensive experience across multiple business disciplines, including marketing and public relations.

Competition for the Credit Card Market - Episode 360 Oct 31, 2022

The Credit Card Competition Act would bring long-overdue competition to the credit card marketplace, significantly reducing swipe fees. Here’s what you need to know—and do—to help move this effort forward.

Related Link:

Fix Swipe Fees

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Doug Kantor, NACS General Counsel

Doug joined NACS in May 2021 after serving as a partner at Steptoe & Johnson LLP, where he worked with the NACS government relations team to define effective policy-based solutions on issues ranging from fuels to financial services. He has established and administered coalitions of companies and trade associations that share common legislative and regulatory objectives, including the Merchants Payments Coalition and its work to reform credit and debit card swipe fees.

Why Your Digital Presence Matters - Episode 359 Oct 24, 2022

Most consumers (97%) rely on digital searches to find a business or a service. The convenience retail industry has a massive opportunity to redefine its digital identity and drive both customer traffic and sales.

Related Links:

THRIVR

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Lori Stillman, NACS Vice President, Research and Education

Lori joined NACS in 2019 and leads the association’s industry-leading research portfolio and education department. She has a deep background in data analytics, decision support, business development and consulting. Prior to NACS she worked at Advantage Solutions, Information Resources Inc., WEBCO General Partnership and Nielsen. Lori earned a B.A. in business communications from Maryville University.

Florida Retailers and the Aftermath of Hurricane Ian - Episode 358 Oct 17, 2022

Disaster and recovery plans helped convenience and fuels retailers in Florida affected by Hurricane Ian be among the first businesses to reopen. We’ll talk about how they prepared and about current conditions in the hardest hit areas.

Hosted by:

Jeff Lenard

About our Guest:

Ned Bowman, Executive Director, Florida Petroleum Marketers Association

Ned Bowman grew up in Connecticut in a family of seven boys and one girl, and went to college at University of New Haven, graduating in 1981 BS and EMBA 1993. While in college, he played football for three years and one of his teammates was Tony Sparano, the former Miami Dolphins head coach. He graduated 1981 and was later honored with a distinguished Alumni Award in 1997. He's been in the heating oil and fuel business for over 25 years, and founded a retail propane distributorship and has been president of a fuel oil and petroleum products distributorship and a heating and cooling contractor business.

Ned was involved with the New England Fuel Institute for over 15 years, and was on the board of directors for the Independent Connecticut Petroleum Association Educational Foundation and a board member of the Independent Connecticut Petroleum Dealers Association. He was awarded the ICPA Marketers of the year award in 2004 and joined the Florida Petroleum Marketers & Convenience Store Association as Executive Director in 2010. He has spoken in front of many industry segments including emergency fuel management. Additionally has been a member of Vistage since 2011.

Brand Messaging Drives Customer Engagement - Episode 357 Oct 10, 2022

Convenience stores sell hundreds of different brands, and retailers can put a focus on these brands by pricing, placement and promotions. But what about the most important brand in your store--your brand? We discuss what you need to do to make sure your brand is top of mind with customers--and that your store offer matches that brand promise.

Related Link:

www.ab-net.us

Hosted by:

Jeff Lenard

About our Guest:

Rick Sales, President, Abierto Networks

Rick is founder and president of Abierto Networks, a leading digital engagement solutions provider focused on the convenience store and convenience foodservice retail industries and used in more than 4,000 locations across the country.

Eric Sales, Creative Director, Abierto Networks

As creative director at Abierto, Eric leads the design team and been an integral part in developing its OPEN.Platform. A veteran in branding, content production and analytics, he works closely with customers to craft compelling brand messages and accompanying campaigns.

What To Do After the NACS Show - Episode 356 Oct 03, 2022

We're talking with a convenience retail industry icon how the end of the NACS Show is the start of a bigger strategic planning process.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Jeff Miller, CEO and President, Millers Energy

Jeff is CEO and president of Millers Energy, based in Norfolk, Va. The company was founded in 1977 and is in the residential heating and air-conditioning, heating oil and property management businesses in southeastern Virginia. He entered the family business in 1981 after working for five years in the restaurant business in Washington D.C. In 2010, he was elected Chairman of the NACS and testified before Congress on behalf of the industry and represented the industry at events all over the world. In 2022, Millers exited the convenience store and wholesale fuel distribution businesses.

Scoping the Industry’s Biggest Issues - Episode 355 Sep 26, 2022

We're talking about pressing issues that convenience retailing industry executives are facing, and how NACS is addressing them.

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Henry Armour, NACS President and CEO

Henry is third president and CEO to lead NACS in its 61-year history. His tenure began in July 2005, following a long history with the association. He served two one-year terms as NACS chairman (2001-2003), as treasurer/chairman-elect and vice chairman of research and development. Henry grew up working in his family's retail automotive and wholesale transportation businesses, Armour Oil Company, from an early age pumping gas, selling tires and polishing trucks. He managed the company's retail service stations and transportation facilities, negotiated labor contracts, oversaw the company's petroleum supply system, and handled government affairs, rising to the position of vice president and chief operating officer of the company in 1977. In 1980, Henry joined The Standard Oil Company of Ohio, where he served as manager of development strategies. Three years later, he founded West Star Corporation, which grew to include 59 NOW! convenience stores, truck stops and quick service restaurants in the Pacific Northwest until he sold the company in 2004.

Team Rubicon's Commitment to Serve Communities - Episode 354 Sep 19, 2022

From just 8 veteran volunteers to 150,000-plus today, Team Rubicon is rebuilding global communities before, during and after disasters and crises.

Related Link:

Team Rubicon

Hosted by:

Jeff Lenard and Chrissy Blasinsky

About our Guest:

Jake Wood, Founder and Executive Chairman, Team Rubicon

Since 2010, Team Rubicon, the fastest growing and most innovative disaster response organization in the world, has responded to nearly 1,000 crises around the world and the United States. Under Wood’s leadership, Team Rubicon developed a reputation for its corporate culture and has been named one of the top nonprofits to work for in America. Prior to Team Rubicon, Wood served as a Marine Corps scout-sniper with combat tours in Iraq and Afghanistan and was a varsity football player for the Wisconsin Badgers. He is the author of "Once A Warrior," a memoir detailing his time in war and disaster zones around the world that journalist Tom Brokaw called “The book America needs right now.”

How To Stop Marketing and Start Engaging - Episode 353 Sep 12, 2022

By building trust and connection, customers will make your business the logical choice when the market needs your product or services.

Related Link:

Unmarketing

Hosted by:

Jeff Lenard

About our Guest:

Scott Stratten, Founder, Partner, Speaker

Scott is best-known for the concept that is also the name of the company he founded in 2002: UnMarketing. Together, Scott and his wife Alison have taught their unconventional practices to thousands of people worldwide and are co-authors of six best-selling business “unbooks."

A Deep Dive Into Effective EV Infrastructure Expansion - Episode 352 Sep 05, 2022

With billions of dollars being invested in electric vehicle charging infrastructure, what will the demand for EV chargers look like during the next 10 years?

Related Link:

Fuels Institute

Hosted by:

Jeff Lenard

About our Guest:

John Eichberger, Executive Director, Fuels Institute

John leads the Fuels Institute, a nonprofit, independent think tank founded in 2013 and managed by NACS. Prior to the Fuels Institute, he served more than 14 years at NACS as vice president of government relations and as the director of motor fuels. He oversaw advocacy operations and represented the convenience and fuel retailing industry before the media and federal government. With decades of experience, Eichberger is a recognized and go-to expert on fuels and fuel retailing.

Small Towns With Big Food Finds - Episode 351 Aug 29, 2022

From rural Mississippi to Key West and New Orleans, Stafford Shurden knows where to find delicious and authentic food at local gas stations in c-stores.

Related Link:

Stafford Shurden

Hosted by:

Jeff Lenard

About our Guest:

Stafford Shurden, host of "Gas Station Tailgate Review"

Stafford is a farmer, restaurant owner and former justice court judge. In between farming and cooking, he tours the south giving inspirational speeches and reviewing gas station food.

Where Is the Retail Fueling Market Heading? - Episode 350 Aug 22, 2022

As the fall months approach, here's what consumers and retailers can expect from the gas, diesel and oil markets.

Hosted by:

Jeff Lenard

About our Guest:

Denton Cinquegrana, Chief Oil Analyst, OPIS

For more than a decade, Denton has covered nearly all markets where OPIS has price discovery. Prior to becoming the chief oil analyst at OPIS, he was executive editor for U.S. refined products, overseeing day-to-day market coverage operations.

Where To Look for Great Ideas - Episode 349 Aug 15, 2022

Small operators like The Hub's Jared Scheeler are always on the lookout for big ideas that will transform their convenience stores.

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Jared Scheeler, CEO, The Hub Convenience Stores

Jared is the 2021-22 NACS Chairman. He began his career in the convenience industry in 1998 while attending the University of Minnesota Twin Cities, where he worked at Minneapolis-based Bobby & Steve’s Auto World. His engagement with NACS began in 2001 when he attended his first NACS Show in Las Vegas. “That’s when I fell in love with the industry,” he said in the January 2022 issue of NACS Magazine. In 2015, Scheeler co-founded The Hub in his hometown of Dickinson, North Dakota.

2022 NACS Show—Full Speed Ahead - Episode 348 Aug 08, 2022

We're breaking down what convenience retailers need to know as they prepare for an amazing experience at this year's NACS Show in Las Vegas.

Related Links:

NACS Show

NACS Food Safety Conference

Category Management Certification Pre-Conference Workshop

Hosted by:

Chris Blasinsky

About our Guest:

Jeff McQuilkin, Director, Exhibit Sales and Services, NACS

Jeff has been with NACS since 2017 and is the director of exhibit sales for the NACS Show. He has extensive tradeshow industry experience with both for-profit and non-profit organizations. In his spare time he enjoys hiking, photography and classic cocktails. He is also considered by those who know him well to be a master Slurpee pourer.

2022 C-Store Industry Outlook - Episode 347 Aug 01, 2022

At the halfway point of 2022, NACS data is revealing operational opportunities and lingering challenges that will last throughout the year.

NACS Research

NACS CSX Database

NACS State of the Industry Compensation Report of 2021 Data

Hosted by:

Chris Blasinsky

About our Guest:

Chris Rapanick, Director of Business Development for NACS

Chris is the director of business development for NACS and has two decades of experience in the wholesale, B2B and retail sales environment. He is a go-to expert among NACS members for analyzing and the industry's operational and financial performance and is an integral part of data collection for the NACS CSX Database and NACS State of the Industry enterprise.

Will Customers Choose Your Store Over the Competition? - Episode 346 Jul 25, 2022

How retailers can define their value amid uncertainty around elevated gas prices and record-high inflation.

Hosted by:

Jeff Lenard

About our Guest:

Akhtar Hussain, Director of Refined Fuels Marketing, Cenex

Akhtar Hussain is the director of refined fuels marketing at Cenex, where he is responsible for brand marketing, retail development and retail imaging and equipment for Cenex, which has more than 1,500 convenience store locations across 19 states. In his more than 10 years at CHS, Hussain has held a number of roles including manager of petroleum equipment and manager of refined fuels marketing. A Minnesota native, he received his degree in marketing from Metropolitan State University.

Is an Electric Vehicle Future Possible? - Episode 345 Jul 18, 2022

There are many optimistic projections about EVs becoming a significant part of our transportation future, but very few account for current roadblocks.

Hosted by:

Jeff Lenard

About our Guests:

Jay Smith, Partner at Capital Results

Jay oversees the communications division at Capital Results and helps clients from all sectors of the economy achieve their policy and strategic goals.

Doug Kantor, NACS General Counsel

Doug joined NACS in May 2021 after serving as a partner at Steptoe & Johnson LLP, where he worked with the NACS government relations team to define effective policy-based solutions on issues ranging from fuels to financial services. He has established and administered coalitions of companies and trade associations that share common legislative and regulatory objectives, including the Merchants Payments Coalition and its work to reform credit and debit card swipe fees.

Circle K Europe Steps Up to Support Ukraine - Episode 344 Jul 11, 2022

Hear how the global convenience retailer quickly moved to support its teams and operations in Eastern and Central Europe related to the war in Ukraine.

Related Link:

Circle K

Hosted by:

Jeff Lenard and Mark Wohltmann

About our Guest:

Niall Anderton, Senior Vice President Operations, Central Eastern Europe and Ireland (SVP CEE & Ireland), Circle K

Niall’s overall responsibility is for the Circle K business in Ireland and Central and Eastern Europe, which includes Poland, Lithuania, Latvia, Estonia and Russia.

How to Drive Sales With Forecourt Communications - Episode 343 Jul 04, 2022

Effective marketing and communications can help convenience retailers drive customers inside the store.

Related Links:

Abierto Networks

Rutter's

Hosted by:

Jeff Lenard

About our Guests:

Rick Sales, President, Abierto Networks

Rick is founder and president of Abierto Networks, a leading digital engagement solutions provider focused on the convenience store and convenience foodservice retail industries and used in more than 4,000 locations across the United States.

Chris Hartman, Sr. Director of Fuels, Forecourt, Advertising and Construction, Rutter's

Chris grew up working in the convenience retailing industry. In 2018 he joined his family business, Rutter’s, and currently leads multiple teams including the fuels and forecourt areas. The company operates 82 convenience stores across Pennsylvania, Maryland and West Virginia, and is based in York, PA. Rutter’s is also the oldest vertically integrated food company in the United States.

How Retailers Support Local Heroes Around the Clock - Episode 342 Jun 27, 2022

The convenience retail community unites to celebrate first responders, medical and emergency professionals and Red Cross volunteers on July 24, also known as 24/7 Day.

Related Links:

24/7 Day Yesway NACS Foundation

Hosted by:

Jeff Lenard and Stephanie Sikorski

About our Guest:

Derek Gaskins, Chief Marketing Officer, Yesway

Derek has an impressive career in the convenience and fuel retailing industry. He currently heads up all marketing, merchandising and procurement efforts for the Yesway brand and develops relationships with Yesway’s supplier partners. Prior to joining Yesway, he was chief customer officer at Rutter’s and was instrumental in developing the company’s award-winning customer engagement programs. Derek was also senior vice president of marketing and merchandising with Mid-Atlantic Convenience Stores (MACS) and served as vice president of marketing at NACS. He also led brand marketing for Giant Eagle for its GetGo chain of convenience stores and launched the Fuelperks fuel rewards loyalty program. Derek holds a BBA from the University of Iowa and an MBA in Finance, Marketing, and Real Estate from the Kellogg School of Management at Northwestern University.

What Retailers Need to Know About ESG Planning - Episode 341 Jun 20, 2022

Industry experts break down how environment, social and governance (ESG) issues are growing and facing regulatory requirements that could have enormous implications for the fuels industry.

Related Links:

Fuels Institute

"The Case for Developing an ESG Plan"

American Council for Capital Formation

SEC Proposes to Enhance Disclosures by Certain Investment Advisers and Investment Companies About ESG Investment Practices

Hosted by:

John Eichberger and Jeff Lenard

About our Guest:

Mike Roman, Senior Fellow, Public Policy/ESG, American Council for Capital Formation

Mike has more than 40 years of global energy industry experience. In addition to his current work at the American Council for Capital Formation, he is the founder of the consultancy CertainPoint Strategies LLC and serves as a member of the Fuels Institute Board of Advisors.

Candy and Snacks Drive C-Store Excitement - Episode 340 Jun 13, 2022

From salty to sweet, indulgent or healthy, here's how convenience stores satisfy their customers' cravings for snacks.

Hosted by:

Chris Blasinsky and Jeff Lenard

About our Guest:

Tim Young

Tim is an experienced category manager within the convenience retail channel who also uses social media to share stories about brands. He spoke at the 2022 NACS State of the Industry Summit on the candy and snacks categories.

Breaking Down the NACS State of the Industry Results - Episode 339 Jun 06, 2022

Charlie McIlvaine of Coen Markets takes us on a deep dive into the convenience retail industry's financial and operational performance data.

Related Links:

Coen

NACS Research

Hosted by:

Chris Blasinsky and Jeff Lenard

About our Guest:

Charlie McIlvaine, Chairman and CEO, Coen Markets Inc.

Charlie and his brother, Andy, manage the Coen Markets, Coen Energy, Coen Tire, and Coen Transport in the Pittsburgh region. Charlie is also managing partner of Thomaston Capital LLC, a private investment firm that invests in growth or later stage companies primarily in the consumer/retail sector. He holds an MBA from the Wharton School of the University of Pennsylvania, attended New College of Oxford University, and earned a BA in economics from Duke University.

Really Good Gas Station Chicken - Episode 338 May 30, 2022

How a convenience store food favorite inspired a song and a YouTube channel.

Related Links:

Tailgate Gas Station Review

"Gas Station Chicken" by The Nighthawks

Hosted by:

Jeff Lenard

About our Guests:

Stafford Shurden, Host of “Tailgate Gas Station Review”

Stafford is a farmer, restaurant owner and former justice court judge. In between farming and cooking, he tours the south giving inspirational speeches and reviewing gas station food.

Mark Stutso, Musician

Mark is the drummer for The Nighthawks, which has been called “the best bar band in the world.” Originally from West Virginia, he put in five years in the coal mines before escaping into his drum kit for the past four decades.

AAA's Sizzlin' Summer Drive Forecast - Episode 337 May 23, 2022

Convenience stores are getting ready to be road trip destinations for 34.9 million travelers this summer.

Related Links:

AAA Newsroom AAA Gas Prices

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Andrew Gross, National Public Relations Manager, AAA

Andrew manages media relations for AAA’s Foundation for Traffic Safety and Public Affairs, including communications and PR campaigns. He joined AAA in January 2020 after a three-decade career in journalism, most of which as a multiple Emmy-winning producer for NBC News in Washington, DC. While with NBC, Andrew covered a wide range of topics, including the economy, war, terrorism, politics, and breaking news. Before NBC, he worked at ABC News and the Tampa Tribune. Andrew holds a Master’s degree in Journalism from the University of Michigan and a Bachelor of Arts degree in Political Science from Grinnell College. Andrew lives in Arlington, Virginia, and works in Washington, DC.

How Stuckey's Is Bringing Back the Road Trip - Episode 336 May 16, 2022

Stephanie Stuckey is on a mission to revive the Stuckey’s brand and experience for road trippers.

Related Links:

Stuckey's

NACS Magazine | "Roadside Revival"

Hosted by:

Jeff Lenard

About our Guest:

Stephanie Stuckey, CEO, Stuckey’s Corp

Stuckey's is a roadside chain and family-owned business headquartered in Eastman, Georgia, that has proudly sold pecan log rolls and rubber alligators to highway travelers since 1937. Prior to taking over the company a few years ago, Stephanie served 14 years in the Georgia General Assembly House of Representatives.

Road Tripping With the Gas Station Gourmet - Episode 335 May 09, 2022

Scissors? Pool noodles? Find out more tips of the trade from someone who knows all about road trips.

Related Links:

Gas Station Gourmet NACS Magazine

Hosted by:

Chris Blasinsky and Jeff Lenard

About our Guest:

Al Hebert, Founder, Gas Station Gourmet

Al knows convenience stores. He created Gas Station Gourmet in 2007 and has been writing a column for NACS Magazine since 2011 to bring the story of America’s independent convenience stores—especially those with unique foodservice—to thousands of industry leaders. He’s a news producer and reporter by trade and a frequent speaker at industry events like the NACS Show. When Al is not enjoying a great burger or fried chicken at a local convenience store, you can find him on NEWS 15 KADN in Lafayette, Louisiana.

Navigating Your Customers' Path to Purchase - Episode 334 May 02, 2022

NACS research unlocks "moment of truth" insights on convenience store shopper behaviors and their purchasing decisions.

Related Links:

Convenience Voices

Hosted by:

Chris Blasinsky

About our Guest:

Leroy Kelsey, Director of Research, NACS

Leroy works with NACS retailer and supplier members to cultivate and share industry performance benchmarks as well as operational and category metrics that support industry advocacy efforts. Prior to NACS, he worked at Intel, Motorola and Safeway in a variety of roles in business analytics, finance and cost control. Leroy has a BS in industrial engineering from North Carolina State University in Raleigh and an MBA from Johns Hopkins University.

Cultivating a Sense of Community by Design - Episode 333 Apr 25, 2022

A known brand creates awareness that attracts customers to your forecourt, entices them to shop your store and establishes it as a community gathering spot—especially in small towns.

Hosted by:

Jeff Lenard

About our Guest:

Akhtar Hussain, Director of Refined Fuels Marketing, CENEX

Akhtar Hussain is the director of refined fuels marketing at CHS, where he is responsible for Cenex brand marketing, retail development and retail imaging and equipment for Cenex, which has more than 1,500 convenience store locations across 19 states. In his more than 10 years at CHS, Hussain has held a number of roles including manager of petroleum equipment and manager of refined fuels marketing. A Minnesota native, he received his degree in marketing from Metropolitan State University.

Is the Great Resignation Over? - Episode 332 Apr 18, 2022

McKinsey experts share why employees leave their jobs, what employers think are the reasons and what it would take to keep employees from quitting.

Related Links:

McKinsey & Company

NACS Leadership Forum | NACS Magazine

How To Attract Employees

Marshfield Hills General Store

Hosted by:

Jeff Lenard

About our Guests:

Annie Valkova, Associate Partner, McKinsey & Company

Annie Valkova is an associate partner in McKinsey's Chicago office, where she focuses on serving retail clients on frontline operations and labor topics. Her areas of expertise include labor productivity, process optimization and employee recruiting and engagement. Her recent research focuses on the current labor environment and automation opportunities in retail settings. Annie has experience working in all retail formats over the past 10 years, especially small format stores including convenience, drug and fuel retail.

Alex Rodriguez, Partner, McKinsey & Company

Alex Rodriguez is a partner in McKinsey’s Miami office and a leader in McKinsey’s retail practice globally, where he focuses on transforming retail operations. He has deep expertise in frontline enablement and capability building, customer experience, change management and labor productivity. He leads all of McKinsey’s Customer Experience work, research and practitioners in North America. Alex serves retail clients across formats, especially small format stores, to reimagine the customer and employee experience, reengineer operations and design and test operating model transformations.

BBQ Finds a Home at a Former Service Station - Episode 331 Apr 11, 2022

The bones were good at the location Pitmaster Carey Bringle chose for his latest BBQ restaurant, Bringle’s Smoking Oasis.

Related Links:

Peg Leg Porker

Bringle's Smoking Oasis

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Carey Bringle, Pitmaster and Founder of Peg Leg Porker

Bringle founded his first restaurant, Peg Leg Porker, in 2013. Peg Leg Porker is named after Bringle and his greatest win, a cancer battle that he triumphed at the age of 17. With his win, he lost his leg, which led him to create a new name and only added more fire to his passion for success. Upon opening its doors in the heart of Nashville, Peg Leg Porker was quickly named one of the hottest BBQ joints in the country by numerous media outlets. His second concept, Bringle’s Smoking Oasis, took over a former auto repair shop. The menu features smoked brisket, pulled pork, beef ribs and an array of homemade sides like Mexican Street corn, chorizo queso and Texas-style baked beans.

Brewing Innovation at PRIDE Stores - Episode 330 Apr 04, 2022

A convenience store with its own brewery? Yep! Chicagoland PRIDE Stores have even more innovation and excitement in the works.

Related Links:

The PRIDE Stores

93 Octane Brewery

Parent Petroleum

Ideas 2 Go: Parent Petroleum’s Brewing Success

The Big Question

Hosted by:

Jeff Lenard and Rose Johnson

About our Guest:

Mario Spina, owner and CEO, Parent Petroleum

Mario is the owner and CEO of St. Charles, Illinois-based Parent Petroleum Co., a wholesale supplier of fuel and lubricants. He also owns and operates 15 The PRIDE Stores, which feature three foodservice concepts—PRIDE Cafe, Urban Counter, and Taco Urbano—plus a wine & spirits store, along with 93 Octane, a brewery.

What's the Tipping Point for Gas Prices? - Episode 329 Mar 28, 2022

Retail fueling experts break down current market conditions affecting the price per gallon.

Hosted by: Jeff Lenard

About our Guests:

Paige Anderson, Director of Government Relations, NACS

Paige represents NACS members before Congress and the administration on policy issues relating to fuels, energy, cyber and data security, consumer data privacy, climate change, transportation and patent reform. She joined NACS in December 2012 after spending 20 years on Capitol Hill in the office of Rep. Mary Bono Mack (CA-45) as deputy chief of staff and legislative director, and in the House Committee on Energy and Commerce. She hails from the University of Illinois, Champaign-Urbana and has a B.A. in political science and economics. Paige also earned an M.A. in national security studies from California State University, San Bernardino.

John Eichberger, Executive Director, Fuels Institute

John leads the Fuels Institute, a nonprofit, independent think tank founded in 2013 and managed by NACS. Prior to the Fuels Institute, he served more than 14 years at NACS as vice president of government relations and as the director of motor fuels. He oversaw advocacy operations and represented the convenience and fuel retailing industry before the media and federal government. With decades of experience, Eichberger is a recognized and go-to expert on fuels and fuel retailing.

Finding a Labor Shortage Solution - Episode 328 Mar 21, 2022

From culture to automation, Jared Scheeler shares how his company is tackling labor challenges.

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Jared Scheeler, CEO, The Hub Convenience Stores

Scheeler, who is also the 2021-22 NACS chairman, began his career in the convenience industry in 1998 while attending the University of Minnesota Twin Cities, where he worked at Minneapolis-based Bobby & Steve’s Auto World. His engagement with NACS goes back to 2001, when he attended his first NACS Show in Las Vegas. “That’s when I fell in love with the industry,” he said in the January 2022 issue of NACS Magazine. In 2015, Scheeler returned to his hometown and co-founded The Hub in Dickinson, North Dakota.

Where Do EVs Make the Most Sense? - Episode 327 Mar 14, 2022

Not all emissions are equal. A new study explores how energy can determine where EVs and hybrids reduce emissions. Hint: It varies considerably by region.

Related Links:

Fuels Institute

Life Cycle Analysis: Electric and Internal Combustion Engine Vehicles

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

John Eichberger, Executive Director, Fuels Institute

John Eichberger leads the Fuels Institute, a nonprofit, independent think tank founded in 2013 and managed by NACS. Prior to the Fuels Institute, he served more than 14 years at NACS as vice president of government relations and as the director of motor fuels. He oversaw advocacy operations and represented the convenience and fuel retailing industry before the media and federal government. With decades of experience, Eichberger is a recognized and go-to expert on fuels and fuel retailing.

The State of the Union and You - Episode 326 Mar 07, 2022

What President Biden's address means for the convenience and fuel retailing industry.

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Doug Kantor, NACS General Counsel

Doug joined NACS in May 2021 after serving as a partner at Steptoe & Johnson LLP, where he worked with the NACS government relations team to define effective policy-based solutions on issues ranging from fuels to financial services. He has established and administered coalitions of companies and trade associations that share common legislative and regulatory objectives, including the Merchants Payments Coalition and its work to reform credit and debit card swipe fees.

How Weigel's Stays True to Its Roots - Episode 325 Feb 28, 2022

From flavored milk to supporting service dogs and veterans, Kurt Weigel shares how the 90-year-old company is just getting started.

Hosted by:

Chris Blasinsky and Britt Brewer

About our Guest:

Kurt Weigel, Recruiting Manager, Weigel’s Stores Inc.

You'll find Kurt Weigel at the Powell, Tennessee-based Weigel's, handling recruitment and customer concerns and overseeing the company's annual Weigel's Family Christmas. He has been with Weigel's for nearly two decades and previously taught middle school in Charlotte, North Carolina.

Weigel's traces its roots back to 1847, when Carl Augustus Weigel emigrated from Saxony, Germany, and purchased a 470-acre farm for $1,000 in Wartburg, Tennessee. Fast-forwarding to 1964, Bill Weigel opened the first Weigel’s convenience store located on Oak Ridge Highway. Today there are 70 Weigel's stores throughout East Tennessee.

What’s Driving Higher Transportation Costs? - Episode 324 Feb 21, 2022

Vehicle sales trends have massive implications for the economy and the future of fueling. What’s affecting sales now, and what could change in the next five years?

Hosted by:

Jeff Lenard and John Eichberger

About our Guest:

Patrick Manzi, Chief Economist, National Automobile Dealers Association (NADA)

Patrick Manzi works with NADA and the American Truck Dealers (ATD), a division of NADA. He regularly speaks to various audiences about the auto industry and is responsible for many of the association’s monthly and annual economic reports including NADA Data and ATD Data.

Great Food Finds at Gas Stations - Episode 323 Feb 14, 2022

Foodie, writer, and TV personality Al Hebert is passionate about food and where to find it: at the local gas station.

Related Links:

Gas Station Gourmet NACS Magazine

Hosted by: Chris Blasinsky and Rose Johnson

About our Guest:

Al Hebert, Founder, Gas Station Gourmet

Al Hebert lives for America's gas stations. He created Gas Station Gourmet in 2007 and has been writing his column for NACS Magazine since 2011 to bring the story of America's independent convenience stores—especially those with unique foodservice—to thousands of industry leaders. He's a news producer and reporter by trade and a frequent speaker at industry events like the NACS Show. When Al is not enjoying a great burger or fried chicken at a local convenience store, you can find him on NEWS 15 KADN in Lafayette, Louisiana.

How The Goods Mart Delivers Big Ideas - Episode 322 Feb 07, 2022

From subscription snack boxes to opening The Goods Mart at 30 Rockefeller in New York City, Rachel Krupa is redefining convenience one store at a time.

Hosted by:

Chris Blasinsky and Britt Brewer

About our Guest:

Rachel Krupa, Founder, The Goods Mart

Rachel Krupa has had her finger on the pulse of the health and wellness industry for most of her adult life. As someone whose foundational pillar is to do good and feel good, she has turned her observations, introspections, and unwavering passion into a thriving business—not once, but twice. Opening a mission-driven public relations agency, Krupa Consulting, in 2010 and then opening a better-for-you convenience store, The Goods Mart, in 2018, Rachel has paved her own path and become one of the most sought-after experts and advisors in the health, wellness, and food landscapes.

7-Eleven's Evolving World of Convenience - Episode 321 Jan 31, 2022

Our conversation explores how 7-Eleven's Evolution stores are a testing ground where customers can experience the retailer's newest innovations and products.

Hosted by:

Jeff Lenard

About our Guest:

Molly Long, Vice President of Store Evolution & Design, 7-Eleven

Molly Long is responsible for all design-related activities associated with both the physical store as well as the customer experience inside of 7-Eleven, including new stores, remodels, platform innovation, and new store formats. She has a strong track record for leading transformational change inside the company. She founded the Store Evolution Team to transform the customer experience through laboratory stores, which are now influencing the designs and platforms for all new stores and remodel standards.

Berlin's Thriving Convenience Retail Future - Episode 320 Jan 24, 2022

German retailers are redefining and adapting to new consumer behaviors and their expectations of Berlin's convenience retail market.

Hosted by:

Chris Blasinsky

About our Guests:

Christian Warning, Managing Director of The Retail Marketeers

Warning is the founder and managing director of The Retail Marketeers, a Hamburg, Germany-based sales and marketing retail think tank. He focuses on developing and delivering award-winning convenience retail formats and marketing strategies. Warning worked with Royal Dutch Shell for 13 years in different retail management roles and has a robust list of global retail industry clients that includes Total, Orlen, Valora, Ahold, Lekkerland, Verifone, Costa, and PepsiCo. He is an advisor to the NACS International Board of Directors and is a NACS relationship partner based in Germany.

Mark Wohltmann, Director of NACS Global

Wohltmann is responsible for the strategic development of NACS Global, a network that supports convenience retailers and their businesses. He has more than 20 years of experience in research and consulting, with a focus on FMCG/CPG and retail. Wohltmann began his career in the advertising industry, focusing on trade marketing and sales advertising at Dorland in Berlin and at Grey and BBDO in Dusseldorf.

A Welcoming Brand Starts at the Forecourt - Episode 319 Jan 17, 2022

The customer experience starts at the forecourt and extends to the inside of the store. Add a local and community focus to the mix and retailers can create a winning offer.

Related Links:

Cenex Cenex LIFT Initiative

Hosted by: Jeff Lenard

About our guest:

Akhtar Hussain, Director of Refined Fuels Marketing, Cenex

Akhtar Hussain is the director of refined fuels marketing at CHS, where he is responsible for Cenex brand marketing, retail development and retail imaging and equipment for Cenex, which has more than 1,500 convenience store locations across 19 states. In his more than 10 years at CHS, Hussain has held a number of roles including manager of petroleum equipment and manager of refined fuels marketing. A Minnesota native, he received his degree in marketing from Metropolitan State University.

Kyle Knutson, CEO of Synergy Cooperative

Kyle Knutson is CEO of Synergy Cooperative, a locally customer-owned cooperative located in Northwest Wisconsin. Kyle and his team run the local Cenex-branded location in Cumberland, Wisconsin.

#318 Supreme Court Takes Up Vaccine Mandate: What Retailers Need to Know Jan 06, 2022

This timely episode discusses what convenience retailers could expect as the nation's highest court prepares to rule on OSHA’s vaccine mandate.

Related Links:

Subscribe to NACS Daily

NACS Webinar: OSHA's Vaccine Mandate

Hosted by:

Jeff Lenard

About our Guests:

Doug Kantor, NACS General Counsel

Kantor joined NACS in May 2021 after serving as a partner at Steptoe & Johnson LLP, where he worked with the NACS government relations team to define effective policy-based solutions on issues ranging from fuels to financial services. He has established and administered coalitions of companies and trade associations that share common legislative and regulatory objectives, including the Merchants Payments Coalition and its work to reform credit and debit card swipe fees.

Jon Taets, NACS Government Relations Director

Taets joined NACS in March 2014 and advocates before Congress on behalf of the U.S. convenience and fuel retailing industry on policy and regulatory issues relating to labor, health care, taxes, foodservice and food safety and online gaming. Early in his career he was legislative director for U.S. Rep. Leonard Lance and was also a legislative assistant and director of communications for U.S. Rep. Vito Fossella.

#317 A Conversation with NACS Chairman Jared Scheeler Jan 03, 2022

How a small and mighty convenience store owner is inspiring other independent retailers to take their business to the next level.

Related Links:

NACS Ideas 2 Go: "The Hub"

Hosted by:

Jeff Lenard and Chris Blasinsky

About our Guest:

Jared Scheeler, CEO of The Hub Convenience Stores Inc., is the 2021-22 NACS Chairman. He began his career in the convenience industry in 1998 while attending the University of Minnesota Twin Cities, where he worked at Minneapolis-based Bobby & Steve’s Auto World. His engagement with NACS began in 2001 when he attended his first NACS Show in Las Vegas. “That’s when I fell in love with the industry," he said in the January 2022 issue of NACS Magazine. In 2015, Scheeler co-founded The Hub in his hometown of Dickinson, North Dakota.

#316 The Benefits of Storytelling Dec 27, 2021

Sharing your company story leads to more engaged employees and customers.

Related Links:

NACS Magazine Article: The Storyteller

Hosted by:

Jeff Lenard and Rose Johnson

About our Guest:

Kendal Netmaker, Founder, Netmaker Enterprises

Kendal Netmaker is an award-winning entrepreneur, author, and gifted keynote speaker who is on a mission to empower and motivate people worldwide by sharing his story that regardless of where you come from and what challenges you face, you have the power to enact change.

#315 Here Comes the Sun Dec 20, 2021

Solar energy can equal great savings for retailers. Hear about the benefits, challenges and processes to getting started with solar.

Hosted by:

Carolyn Schnare and Paige Anderson

About our Guests:

John Zimmerman, Partner, Amerlight Energy

John enjoys providing sound guidance to clients as they consider how best to incorporate energy-saving strategies, lower operational costs, and increase bottom-line profits. John brings 20+ years of experience in finance, project development, and real estate strategy consulting for owner/users, tenants, and landlords.

Jim Vincent, Founder and CEO, Amerlight Energy

With over 30 years of experience in project development and business administration, Jim founded the Amerlight brand in 2008 and has worked over the past 13 years to build the company and pave new roads in the field of energy efficiency in solar, energy storage, and LED Technology. Jim is driving the development of non-lithium technologies for energy storage and demand shaving.

Jim holds a B.S. in Organizational Studies from the University of Evansville and graduated from the University of Minnesota’s Management Development Program.

#314 Fun Facts About Food Dec 13, 2021

Catch up on the facts and the science behind the five-second rule, handwashing and third-party food delivery.

Hosted by:

Carolyn Schnare and Chris Blasinsky

About our Guest:

Dr. Don Schaffner, Extension Specialist in Food Science and Distinguished Professor, Rutgers University

Don Schaffner, Ph.D. is the Extension Specialist in Food Science at Rutgers University. His research interests include quantitative microbial risk assessment and predictive food microbiology. He has served on expert committees for the National Academy of Sciences, WHO and FAO.

#313 Reimagining an EV Charging Experience Dec 06, 2021

A vehicle charging area can be more than just chargers in the parking lot corner. Consider a customer-centric experience to surprise and delight charging guests.

Hosted by: Jeff Lenard and John Eichberger

About our Guest:

Brent Gruber, Senior Director, Global Automotive at J.D. Power

Brent Gruber leads the global automotive supplier practice and the company’s electric vehicle experience studies. As an industry thought leader, he represents J.D. Power within the automotive industry and consults with clients on finding research-based solutions to product and customer issues. Brent’s primary focus is helping clients evolve and grow their businesses through improving products and the customer experience.

#312 ESG Planning Nov 29, 2021

Whether privately held, publicly traded or seeking access to capital, bankers and investors are asking companies for their ESG plan. What will you show them?

Related Links:

ESG Integrity

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guests:

Ryan Scott, Vice President, HBW Resources

Ryan Scott is Vice President for Risk Management and Sustainability Reporting for HBW Resources. The focus of Ryan’s practice is to help clients understand and mitigate non-technical risks so they can focus on their core operations and competencies. Ryan works with clients to develop an ESG reporting discipline that enables them to do more than simply check the box by focusing on risk identification/mitigation key operational metrics.

Prior to his time at HBW, Ryan worked at Deloitte and Touche’s Strategy and Operations Consulting practice. Serving GMAC, he conducted a bank evaluation and application process to assist its conversion from a state bank into a bank holding company, allowing the client to access crucial TARP funds during the Financial Crisis of 2008.

Ryan received a B.A. in Economics from the University of Southern California, and a JD – MBA from Case Western Reserve University in Ohio.

Jeff Hove, Vice President, Fuels Institute

Jeff Hove is the Vice President of the Fuels Institute where he assists the organization in delivering objective, fact-based analysis about the transportation energy sector, leading select research councils, representing the Institute throughout the stakeholder communities, and developing long-term strategies to enhance the overall value of the Institute to the market.

Prior to joining the Fuels Institute, Hove spent more than 20 years in the transportation sector in a variety of roles, most recently as vice president of the Alternative Fuels Council, a software-based compliance project of NATSO, the national trade association focused on travel plaza and truck stop owners. His work there focused on renewable/low carbon fuel blending and the trading of renewable fuel credits. Before launching the Alternative Fuels Council, Hove served as vice president and COO of the RINAlliance, as president of Electric Vehicle Owner Honors and vice president of the Petroleum Marketers and Convenience Stores of Iowa. He also has served as an administrator of the Iowa Underground Storage Tank Fund and the Iowa Renewable Fuels Infrastructure Board.

#311 What's Going On With Gas Prices? Nov 22, 2021

What's going on with gas prices? We have the answers.

Related Links:

OPIS website

NACS Blog: Why Gas Prices Are Rising When They Should Be Falling?

NACS Blog: Who Makes Money Selling Gas?

NACS Fuel Resource Center

Hosted by:

Jeff Lenard

About our Guest:

Tom Kloza, Global Head of Energy Analysis, OPIS

Tom has covered downstream oil markets for over 40 years. A magna cum laude graduate of St. Francis University, Tom has a degree in English and has analyzed crude oil, refined products, and gas liquids for parts of four decades. He has also written commentary for MarketWatch and is a regular guest commentator for Bloomberg Financial Markets and NPR Marketplace. He provides unbiased and expert commentary for print and electronic media during times of oil volatility and is regularly quoted in virtually every U.S. and international periodical on the subject.

#310 Developing Emotional Loyalty With Customers Nov 15, 2021

Encouraging repeat customer business is an art form. Hear what works and what can really turn a consumer off.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS, and Rose Johnson, Audience Development and Production Manager, NACS

About our Guest:

Paula Thomas, Host of "Let's Talk Loyalty" Podcast

Paula Thomas is an independent loyalty marketing consultant, writer and podcast host.

Paula has experience leading consumer loyalty programs across multiple sectors including telecommunications, the energy sector, banking and airline loyalty programs and published a book entitled “Driving Loyalty in Convenience Retail.” Her podcast, “Let’s Talk Loyalty” covers every aspect of loyalty marketing across all industries.

#309 Retailing With Purpose Nov 08, 2021

Consumers will embrace a brand that stands for something, cares about the community, and shares their values. Kum & Go is one convenience retail company that goes beyond leading with purpose and models its entire operation around it.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guests:

Emily Bahnsen, Philanthropy Manager, Kum & Go

Emily Bahnsen oversees Kum & Go’s philanthropic giving programs, including the company’s annual United Way and Habitat for Humanity campaigns, grants and in-kind donations.

In addition to her work at Kum & Go, Bahnsen is a member of the Mid-Iowa Planned Giving Council, Association of Fundraising Professionals and Community Foundation of Greater Des Moines Funders Forum. She also volunteers her time with the Young Women’s Resource Center Young Empowerment Partnership board, Business Volunteer Council, and as a reading mentor for Everybody Wins Iowa.

Meg Kayko, Waste Reduction Specialist, Kum & Go

Meg Kayko oversees Kum & Go's sustainability programs for waste reduction including food donations, recycling and trash management, and more. Meg is actively involved with the NACS Sustainability Strategy Group as a valued contributor and frequent presenter.

#308 Category Close-Up: Foodservice Nov 01, 2021

Serving up a foodservice program that is fast, safe and delicious is important for convenience retailers. Having the technology to support it is critical.

Related Links:

Supplyit NACS Research

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guests:

Jayme Gough, Research Manager, NACS

Jayme Gough is an experienced researcher and PMP at NACS with a Biochemistry degree from Bates College and a Project Management Certificate from Georgetown University School of Continuing Studies.

Greg Watson, Regional Food Service Manager, Tri Star Energy, LLC

Greg Watson is responsible for the foodservice program and implementation throughout Twice Daily's convenience stores. He has a rich history in the restaurant industry, as well.

Thomasin LaMachia, Partner, Supplyit

Thomasin LaMachia is a Partner at Supplyit/Jera Concepts. The team helps businesses manage their operations from start to finish. It's not just about the food, it’s about empowering customers to tackle the challenges that come with a complex supply chain, perishable products, and hungry customers.

#307 Redefining Convenience: An Interview With Choice Markets Oct 25, 2021

Convenience is about speed and choice. In this episode, we talk with innovative Founder and CEO of Choice convenience stores in Denver to hear how he has mastered food, technology and most of all, choice.

Hosted by:

Jeff Lenard and Carolyn Schnare

About our Guest:

Mike Fogarty, Founder and CEO, Choice

Mike Fogarty is the Founder and CEO of Choice Market located in downtown Denver. Choice, which opened in October 2017 is an omnichannel convenience store concept that combines the operating hours, transaction times, and store size of traditional c-store with the product selection of a natural market and fast-casual restaurant. Prior to Choice, Mike served as Senior Category Manager at Danone (Formerly WhiteWave Foods), one of the world’s largest manufacturers of natural and organic products.

#306 Inside Washington: Fall 2021 Update Oct 18, 2021

In this rapid-fire Q&A, hear what may affect convenience retailers in U.S. legislation and policy.

Hosted by:

Carolyn Schnare

About our Guests:

Anna Blom, Director of Government Relations, NACS; Doug Kantor, General Counsel, NACS; Jon Taets, Director of Government Relations, NACS

In their roles at NACS, Anna Blom, Doug Kantor and Jon Taets work tirelessly to protect the best interests of the convenience and fuel retailing industry before Congress and federal government agencies — especially against rules and regulations that can have a negative impact on business.

#305 Building an EV Infrastructure Oct 11, 2021

The Biden Administration wants half a million EV charging units in the U.S. by 2030. Retailers, utilities, and other businesses are brainstorming how to make it happen on target and on budget.

Related Links:

Fuels Institute EV Council reports

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Paige Anderson, Director of Government Relations, NACS

About our Guest:

Erika Myers, Acting Director of Global eMobility, World Resources Institute

Erika Myers is an electric vehicle subject matter expert at WRI Ross Center for Sustainable Cities. She leads the electric mobility team’s research efforts and works with cities across the globe to identify opportunities to electrify transportation, including infrastructure deployment and vehicle-grid integration methods for public transit and other municipal fleets.

Erika has worked for nearly two decades on clean energy, alternative transportation fuels, and distributed energy resource topics in government, for-profit, and non-profit roles. Her background gives her a unique perspective on the opportunity to leverage renewable energy and electric vehicle charging to reduce emissions through the widespread deployment of vehicle-grid integration

#304 Measuring Performances and Outcomes Oct 04, 2021

Working with trusted partners and tying metrics to project outcomes is imperative to success.

Related Links:

Stuzo webpage

Hosted by:

Carolyn Schnare and Donovan Woods

About our Guest:

As Stuzo’s Chief Marketing Officer, Aaron leads the company’s marketing department, supports go-to-market efforts, and leads media relations, analyst relations, and product marketing. Aaron is also a serial technology entrepreneur, a lifelong musician / composer, and co-founder and former Board Member of Philly Startup Leaders.

#303 Category Close-up: Customer-Facing Technology Sep 27, 2021

Technology makes everything move faster, even customer visits. Forward-thinking retailers are focusing on self-checkout and mobile payment options with the goal of increasing customer traffic.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guests:

Patrick Loftus, Survey Research and Data Visualization Manager, NACS

Patrick Loftus manages a robust portfolio of quantitative and qualitative research solutions designed to meet the unique needs of the convenience and fuel retail industry, including the NACS State of the Industry Report and NACS State of the Industry Compensation Report, as well as the NACS CSX benchmarking database and annual NACS State of the Industry Summit.

Chris Whitley, Vice President of Marketing and Sales, Gilbarco Veeder-Root

Chris Whitley is the Vice President of Marketing and Sales for Gilbarco Veeder-Root, the global producer of retail fueling solutions, electric vehicle chargers and point-of-sale (POS) systems.

Karen Meyer is the Retail Operations Manager for J&H Family Stores.

Over the past fifty years, J & H Oil Company has grown to supply hundreds of commercial customers, over 120 retail locations, 60 of which are company-owned and operated convenience stores spanning from East Lansing to Holland, Cadillac to Kalamazoo. Karen is responsible for retail fuel pricing, store technology and store operations.

#302 All About Some Good Shift Sep 20, 2021

Learn how to better handle and react to change with easy-to-remember, life-changing tools in this fun and uplifting episode.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS

About our Guest:

Jennifer Powers, Master Certified Coach, Powerhouse, Inc.

In 2009, Jennifer Powers published the best-selling book, Oh, shift! and a few years later Oh, shift! for Teens and its accompanying curriculum. Good shift! How to deal with change before it deals with you was released in 2020.

#301 Score Big With Energy Savings Sep 13, 2021

Investing in new store equipment and lights can save thousands of dollars per year. How does your store measure up?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Paige Anderson, Director of Government Relations, NACS

About our Guest:

Patrick Loftus, Survey Research and Data Visualization Manager, NACS

Patrick Loftus manages a robust portfolio of quantitative and qualitative research solutions designed to meet the unique needs of the convenience and fuel retail industry, including the NACS State of the Industry Report and NACS State of the Industry Compensation Report, as well as the NACS CSX benchmarking database and annual NACS State of the Industry Summit.

Loftus worked at Gartner and its former subsidiary CEB for more than a decade in a series of increasingly responsible positions, most recently as senior principal of data science and benchmarking. In this role, he directed more than 20 diagnostic survey and benchmarking initiatives with participation from approximately 1,000 clients across sectors annually.

#300 Delivering Human-Centric Experiences Sep 06, 2021

Good leaders appreciate that employee experience is critical to the delivery of a great customer experience.

Related Links:

The Michelli Experience

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Rose Johnson, Audience Development and Production Manager, NACS

About our Guest:

Joseph Michelli, CEO, The Michelli Experience

Joseph A. Michelli, Ph.D., C.S.P., is a speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.

#299 Great Stores Feature Friendliness and Cleanliness Aug 30, 2021

Two things stand out in great c-stores around the world: friendly customer service and tidy, clean stores.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

About our Guests:

Nick Scherzer, Director, Insight Research

Insight Director, Nick Scherzer joined the business over a decade ago and is a recognized expert on the European and international convenience and fuel retail markets. Nick has led Insight’s global strategic store visit program for many years, building a strong network of relationships with retailers across the globe.

Prior to joining Insight, Nick spent 12 years in a variety of operational roles with SPAR South Africa, one of the most sophisticated operators of the SPAR brand globally.

Mike G. Zahajko, Executive Vice President, CAF

Mike Zahajko is an insight leader and teacher in the retail petroleum industry with experience as a fuel retailer at Tesoro, an industry supplier and speaker. In his current role as Executive Vice President of Sales for CAF Outdoor Cleaning, Mike works closely with over 50 of the top 100 largest c-store retailers and grocery stores in the U.S.

#298 Resolving Food Waste as a Business Solution Aug 23, 2021

Convenience stores sell a lot of food, but finding a destination for unused food is important. Donating leftover food is easy with Feeding America for both small and large c-store operators.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Danielle Lawson, Account Manager, Feeding America

Danielle Lawson is an account manager for Feeding America’s Retail Partnerships team, managing a portfolio of national donors that collectively helped provide over 119 million meals to people in need, in 2020. Danielle has been doing work to eliminate food insecurity for 9 years, first at Second Harvest Foodbank of Southern Wisconsin, and now at the national level, on behalf of 200 (Feeding America) member food banks. Prior to this work, she immersed herself in the clothing and toy industries, as a buyer for companies like Lands’ End, American Girl, and Target. She also spent time as a cooking class instructor, and a personal chef. Danielle lives in Madison, Wisconsin, with her husband of 32 years, and their 9-year-old rescue mutt, Murray.

#297 Quality Digital Content Matters Aug 16, 2021

High-quality, effective, and well-designed digital content is important, especially when the goal is to enhance the customer experience.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guests:

Rick Sales, President, Abierto

Enrique (Rick) Sales has served as the President of Abierto since it was founded in 2005. He has an extensive background in the Convenience and Fueling industry, working as the Vice President of Sales and Marketing for Intelligent Controls before starting Abierto. As technology changes, Rick continues to evolve the company and adapt to new industry trends and problems. Rick has a black belt in Taekwondo, enjoys fishing, and is a rabid Celtics fan.

Abierto Networks is a Digital Engagement Solutions provider focused on the Convenience Store and Convenience Foodservice Retail industries. Their digital marketing solutions integrate in-store digital signage, digital menu, engagement kiosks, mobile coupons and mobile engagement technologies to help retailers increase sales by maximizing consumer upsell, cross-sell and revisit opportunities.

Dan Smith, U.S. Vice President of Business Development, LG Electronics.

Dan Smith is the U.S. vice president of business development for LG Electronics. Dan has led sales and engineering teams to develop new markets and customers by combining technical, academic and practical knowledge with decades of market knowledge.

#296 Test, Learn, Repeat. Aug 09, 2021

Testing, learning, analyzing and ruffling some feathers are some of the keys to success for launching new ideas.

Related Links:

Andy Ellwood's website

Hosted by:

Chris Blasinsky, Content Strategist, NACS and Britt Brewer, Marketing Manager, NACS

About our Guest:

Andy Ellwood, Founder, Basket

Andy Ellwood is an Executive Coach based in NYC and serves coaching partners worldwide. Andy partners with entrepreneurs, venture capitalists, and corporate executives to tackle the challenges of leadership, fundraising, and growth. Andy spent over a decade as a startup operator. First leading partnerships and sales for companies acquired by Google (Waze) and Facebook (Gowalla) before then going on to found three companies of his own.

#295 2020 Fuel Leaders Aug 02, 2021

The inaugural 2020 Fuel Leaders report, published by Fuels Market News and NACS and compiled by OPIS, tracks the performance of over 250 fuel retailers with a solid overview of the industry’s top 50 fuel operators. In this episode, we'll talk about the methodology and analysis behind the rankings.

OPIS Brand Power Ranking Report

OPIS RetailSuite

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guests:

Keith Reid, Editor, Fuels Market News

Keith Reid founded Fuels Market News, a multifaceted digital and print media company in 2013 to focus on the needs of petroleum marketers, retailers and commercial fuel buyers. The company was acquired by NACS in 2020.

Brian Norris, Executive Director of Retail Fuels, OPIS

Brian joined OPIS in 2005, working in a variety of sales and marketing roles before joining the OPIS Retail division. Over the last 10 years, Brian has worked to ensure the accuracy and integrity of OPIS retail pricing, margin, market share, and volume data and helping to develop the OPIS retail database. He graduated from Washington College in 2005 with a degree in Business Management.

#294 Building a Digital Strategy Jul 26, 2021

Having an app is not a strategy, it's just one step in building a cohesive digital strategy to enhance the customer's experience. Find out what else makes up a digitally sophisticated brand.

Related Links:

Hathway Website

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

About our Guests:

Matt Carinio, VP, Strategy, Hathway

With 20 years of operations, R&D, product and marketing experience in the online and mobile space, Matt Carinio thrives on formulating executable solutions to complex problems. With proven methods that allow organizational leaders to successfully uncover challenges that they were unaware of or to just clarify ones that are already known, Matt's goal is always to make their business and them as individuals successful through the process of strategic planning and execution.

Sam Herro, Director of Business Development, Hathway

Sam Herro is the Director of Business Development at Hathway. In his role, he’s tasked with growing Hathway’s presence in the convenience store industry, working across Hathway’s current convenience store clients. Prior to Hathway, Herro served as Director of Member Development at Study Groups and as Director of Retail at Kum & Go. For the past decade, he has sought innovative ways to change the how, what, and where of convenience. In his most recent roles, he has facilitated mastermind groups of top executives in the convenience industry in addition to leading the fueling innovation for one of the largest convenience retailers in the US.

#293 Connections are Crucial for Successful Retailers Jul 19, 2021

According to this independent operator, "your net worth is your network" and connecting with other entrepreneurs is the best way to grow your business. Hear tips to attract and retain employees and beat your competition from 3-store convenience retailer, Bassem Nowyhed.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guest:

Bassem Nowyhed, Convenience Store Franchise Owner and Founder of Invig Consulting

Bassem Nowyhed has more than a decade of experience in convenience store management and the Food & Beverage industry. As a forward thinker and natural networker, Bassem’s brought numerous innovations to the multiple convenience store franchise locations he owns in California.

#292 Inspire Innovation Through Culture Jul 12, 2021

Innovation is important but it must be done with purpose and intention and with leadership to lead it and a culture to accept it. How do you take innovation from the C-suite to the C-store?

Related Links:

Leapfrogging

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

About our Guest:

Soren Kaplan, Managing Principal, InnovationPoint

Soren Kaplan is the bestselling and award winning author of Leapfrogging and The Invisible Advantage, an Affiliate at the Center for Effective Organizations at USC’s Marshall School of Business, a writer for Fast Company and Inc. Magazine, a globally recognized keynote speaker, the Founder of InnovationPoint and Co-founder of Praxie. He holds Master’s and Ph.D. degrees in Organizational Psychology, resides in the San Francisco Bay Area, and possesses dual US-French citizenship.

#291 Examining the Convenience Industry Forecast Using a Crystal Ball and a Rear-View Mirror Jul 05, 2021

According to NACS research, 2021 is shaping up to be a good year for c-store sales. But, it depends whether you compare sales to 2019 or 2020, what category you're looking at, where you live and whether trends stay or go.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

About our Guest:

Chris Rapanick, Director, Business Development, NACS | CSX, LLC

Christopher Rapanick is the Director of Business Development for NACS | CSX, LLC. With more than 18 years of experience in the wholesale, B2B and retail sales environment, Chris is an expert in analyzing retail sales and has been an integral part of data collection for CSX and NACS State of the Industry for many years.

#290 Convenience Foodservice Trends Jun 28, 2021

Convenience store sales of fresh and prepackaged foodservice items have grown exponentially in the last decade. Find out what convenient options prevailed during the pandemic and are expected to propel growth into the future.

Related Links:

Core-Mark website

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Jac Moskalik, Corporate Director of Fresh & Foodservice, Core-Mark International

Jac Moskalik is the Corporate Director of Fresh and Foodservice for Core-Mark International. Jac has over 20 years of experience in marketing, sales and operations within the food industry, primarily fresh and food service. Prior to joining Core-Mark, Jac was the Senior Director of Independent Fresh at KeHE Distributors and held roles in Category Management for Bakery, Fresh, and Foodservice at Brookshire Grocery Company, Meijer and Minyard Food Stores.

Hosted by:

Chris Blasinsky, Content Strategist, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Lone Jespersen, Founder, Cultivate

Lone Jespersen is an entrepreneur, high-level strategist, food safety expert & visionary dedicated to helping food manufacturers deliver safe and quality food through culture-driven intervention. She has dedicated the last 15 years of her life to bettering food manufacturing operations and studying how culture affects food safety performance. Lone holds a Master in Mechanical Engineering from Syd Dansk University in Denmark, a Master of Food Science from the University of Guelph in Canada, and a Ph.D. on Culture Enabled Food Safety. She also serves as chair of Food Safety Culture for the GFSI technical working group dedicated to characterizing and quantifying food safety culture across the global food industry from farm to fork.

#288 The Battle for Share of Wallet Jun 14, 2021

Retail competition for share of customer dollars has never been so great as the lines between channels continue to blur. Seamless digital experiences earn a customer's loyalty - no matter how, where and when they shop.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

About our Guest:

Aaron McLean, Chief Marketing Officer, Stuzo

As Stuzo’s Chief Marketing Officer, Aaron leads the company’s marketing department, supports go-to-market efforts, and leads media relations, analyst relations, and product marketing. Aaron is also a serial technology entrepreneur, a lifelong musician / composer, and co-founder and former Board Member of Philly Startup Leaders.

#287 24/7 Day: Thanking Everyday Heroes Jun 07, 2021

24/7 Day spotlights the convenience retail industry's important role in supporting the communities served and where convenience stores can show these frontline workers they care in small, tangible ways. Find out how to get involved on July 24th at 247Day.org.

Related Links:

24/7 Day NACS Foundation Homepage

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guests:

Stephanie Sikorski, Executive Director, NACS Foundation

Stephanie Sikorski is VP of Marketing and Director of the NACS Foundation for NACS. In this role, she leads the development of integrated marketing strategies and executes campaigns to effectively grow the organization’s brand. In marketing NACS programs, products, and events, her focus is centered on educating, engaging stakeholders and activating supporters—and those that strive to influence social behaviors—to benefit target audiences and general society/industry.

Lindsay Buchanan-Puig, Marketing Coordinator, NACS

Lindsay Buchanan-Puig is the Marketing Coordinator for NACS and is responsible for executing NACS Foundation campaigns, including the scholarship and internship programs, and the national 24/7 Day campaign. Additionally in her marketing role, Lindsay implements integrated print and digital campaigns to promote NACS events and offerings including the Convenience Matters podcast. Lindsay graduated from Middle Tennessee State University with a Bachelor's Degree in Journalism.

#286 RINs, RFS and EVs and What They Mean to the Fuels Sector May 31, 2021

A Renewable Identification Number, aka a RIN, is a credit that gets attached to every renewable fuel gallon that gets produced in the United States. In this episode, we're going to talk about renewable fuels, what's going on with the prices of RINs, how they relate to EVs and fuel demand.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Reo Menning, President & CEO, RINAlliance

Reo Menning serves as President & CEO of RINAlliance in Urbandale, Iowa. RINAlliance provides a software platform and expertise to help companies comply with the U.S. Renewable Fuel Standard. In addition to her direct experience with RINAlliance, Menning improved the financial position, diversified services and invested in future growth as the top executive for Metro Waste Authority in Des Moines and the Silicones Environmental, Health and Safety Council in Washington, D.C.

#285 A Memorial Day Forecast of Miles and Smiles May 24, 2021

AAA forecasts 34.4 million Americans will travel by car for the 2021 Memorial Day holiday weekend. How can convenience retailers prepare travelers for their safe return to the road?

Related Links:

AAA AAA Newsroom

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guest:

Andrew Gross, Public Relations Manager, AAA National

Andrew manages media relations for AAA’s Foundation for Traffic Safety and Public Affairs, including communications and PR campaigns. He joined AAA in January 2020 after a three-decade career in journalism, most of which as a multiple Emmy-winning producer for NBC News in Washington, DC. While with NBC, Andrew covered a wide range of topics, including the economy, war, terrorism, politics, and breaking news. Before NBC, he worked at ABC News and the Tampa Tribune. Andrew holds a Master’s degree in Journalism from the University of Michigan and a Bachelor of Arts degree in Political Science from Grinnell College. Andrew lives in Arlington, Virginia, and works in Washington, DC.

#284 Making Electric Vehicle Charging More Convenient May 17, 2021

The U.S. charging infrastructure is ramping up to keep up with EV owner demand. This innovative solution put charging in the hands of car owners...conveniently, of course.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Joshua Aviv, Founder/CEO, SparkCharge

Joshua is a certified Data Scientist and the Founder & CEO of SparkCharge. His experience in entrepreneurship and startups spans over 6 years and he is a dynamic figure in the cleantech community. Joshua is also the most recent winner of the world’s largest pitch competition, 43North. Joshua holds a B.A. in Economics and a Masters Degree in Information Management and Data Science from Syracuse University.

#283 Outlook Ahead: Convenience Priorities May 10, 2021

While total industry transactions declined nearly 14% in 2020, basket sizes increased by almost 19% compared with 2019. We’re digging into those numbers to identify the opportunities retailers can activate this year and beyond.

Previous Episodes featuring Lori Stillman: #223 The Future for Convenience is About Winning Trips #218 The Survey Says…Consumers Love Convenience

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

About our Guest:

Lori Stillman, Vice President of Research, NACS

Lori Stillman is Vice President of Research for NACS where she oversees the association’s research portfolio — including the NACS State of the Industry suite of products and events, the Convenience Voices Program and monthly data insights from the CSX industry database — among other programs.

#282 Deliver More Convenience With a Store Refresh May 03, 2021

Consumers are interested in a sense of fulfillment when they shop their local convenience store, whether through innovative products, store cleanliness or friendly interactions with employees. In this episode, we’re talking about how retailers can meet and exceed customer needs by incorporating modern store design.

Related Links:

Cenex LIFT Initiative Cenex Home Page

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guest:

Akhtar Hussain, Director of Refined Fuels Marketing, CHS

Akhtar Hussain is the director of refined fuels marketing at CHS, where he is responsible for Cenex brand marketing, retail development and retail imaging and equipment for Cenex, which has more than 1,500 convenience store locations across 19 states.

In his more than 10 years at CHS, Hussain has held a number of roles including manager of petroleum equipment and manager of refined fuels marketing. A Minnesota native, he received his degree in marketing from Metropolitan State University.

#281 Convenience Voices: What Shoppers Say Apr 26, 2021

NACS Convenience Voices research examines data from thousands of convenience store shoppers through mobile interviews to learn about their preferences, behaviors, attitudes and purchases. Hear about opportunities retailers can capitalize on to grow sales and increase customer frequency.

Related Links:

NACS Convenience Voices Program

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Stephanie Sikorski, Vice President of Marketing, NACS

About our Guest:

Leroy Kelsey, Director of Research, NACS

Leroy Kelsey is the director of research at NACS and is responsible for disseminating key industry metrics that provide NACS retail and supplier members with performance benchmarks, as well as information critical to the industry’s advocacy efforts on payment cards, motor fuels and tobacco. Prior to NACS, he spent five years with Intel and Motorola and five years with Safeway in a variety of roles in business analytics, finance and cost control. Kelsey received a BS in industrial engineering from North Carolina State University in Raleigh and an MBA from Johns Hopkins University.

#280 Matching Your Brand to Your Target Audience Apr 19, 2021

A strong brand matches colors, words, emotions, beliefs, and attitudes to earn the customers that you want most. In this episode, the author of "Your Brand Sucks: How to Ignite a Brand that Doesn't," gives tips to create and nurture a successful brand.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

About our Guest:

Ernie Harker, Brand Ignitor, Ernburn Branding

Ernie Harker started a creative production studio in 1995 called 8fish, well-known for animation, video production, writing, directing and branding among ad agencies and dozens of direct clients such as Maverik, Inc., Extra Space Self Storage, Chuck Norris's Cforce water, Rocky Mountain Yeti auto group, Bountiful Mazda, Country Fair convenience stores, and more. Ernie recently published "Your Brand Sucks: How to Ignite a Brand That Doesn't" and has also written and illustrated "Monster Factory- How to Draw Adorable Monsters" and a book to finally get your kids to do their chores titled "They're Waiting For Me!"

#279 Combating Digital Fraud Apr 12, 2021

The global pandemic placed a new premium on physical health and safety and that's led to a rapid embrace of new mobile payment options. What can retailers and consumers do to ensure their own digital safety?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Paige Anderson, Director of Government Relations, NACS

About our Guests:

Danny Omiliak, Senior Consultant, W. Capra

Danny Omiliak is an experienced consultant with expertise in payments and retail technology, loyalty, fraud and data privacy at W. Capra. Danny also chairs the Conexxus Data Privacy Working Group. Danny graduated from the University of Notre Dame with a double major in Business-Management Consulting and Economics.

Casey Zenner, Director of Enterprise Sales, Kount

Casey Zenner is the Director of Enterprise Sales for Kount, based in Boise, Idaho. Kount is a leading provider of fraud mitigation technology to the market.

#278 It's Electric! Apr 05, 2021

Enough dancing around, it's time to look ahead at the future of cars because an electric reality is coming quickly - very quickly if you live in places that mandate it soon like the UK. We're talking about what the future might hold for cars, customers and travel.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

About our Guest:

Dan Munford, Executive Director, InsightResarch

Dan Munford is a recognized expert on the European and international convenience and fuel retail markets. He has unrivalled knowledge of and connections into European convenience & fuel retail operators at the highest level. As Managing Director at Insight Research, Dan originated the NACS relationship that has been an important part of the Insight and NACS international business for more than a decade. He has worked as a consultant on retailer strategy projects at main board level for many years for diverse convenience & fuel retail businesses globally. Dan is a Special Advisor to NACS International Board and NACS Regional Representative for Europe.

#277 Gas Prices in 2021 Mar 29, 2021

How did gas prices get where they are in 2021 and what are some long-term implications for where gasoline demand and prices are going over the next few years? All that and more on this week's episode.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

About our Guest:

Denton Cinquegrana, Chief Oil Analyst, Oil Price Information Service (OPIS)

In more than a decade with OPIS, Denton has covered nearly all markets for which OPIS has price discovery. Before being named Chief Oil Analyst, he was Executive Editor for U.S. Refined Products, overseeing day-to-day market coverage operations. During his time as a Markets Editor, his primary focus was on the heavily benchmarked U.S. West Coast. He graduated from Rutgers University in 1997 with a degree in Journalism and Mass Media.

#276 How Fuels Move Through the Pipeline Mar 22, 2021

The Colonial Pipeline transports more than 100 million gallons of fuel each day from Houston, Texas, to the New York Harbor. Hear how refined product moves across this 5,500-mile system, and how it comes back online after a disaster strikes.

Consumer Energy Alliance Pipelines for America How Refineries and Pipelines Resume Operations NACS Fuels Resource Center Fuels Market News Colonial Pipeline

Hosted by:

John Eichberger, Executive Director, The Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

About our Guest:

Daniel Gordon, VP & Chief Commercial Officer, Colonial Pipeline Company

Daniel Gordon is Vice President, Chief Commercial Officer. In his role, Gordon leads Colonial’s commercial affairs functions by maximizing opportunities to grow the company and position Colonial for long-term success. Gordon brings approximately 20 years of commercial affairs experience to his new role at Colonial, all focused in the energy industry. Most recently, he was Executive Vice President, Business Development for Delek US Holdings, Inc. He began his career with RaceTrac Petroleum. There he served as Executive Director of Supply and Distribution, where he oversaw the distribution of more than two billion gallons of refined fuels and directed supply and trading, scheduling, commercial, and transportation. In this role, he also gained valuable insight into Colonial Pipeline as a shipper on the system.

#275 Creating Workforces That Wow Mar 15, 2021

Engaging customers is something Disney and convenience stores have in common. A former Disney employee-turned-convenience retailer shares how c-store employees can delight and exceed customer expectations each day with positive experiences that build brand loyalty and repeat customers.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guest:

Chris McKinney, Director of Human Resources, Sprint Mart

With experience spanning some of the world’s most recognized and admired companies, Chris McKinney now leads Human Resources strategy and operations for a suite of companies: Victory Marketing, LLC (dba Sprint Mart), Burgers & More, Inc. and Morris Petroleum, Inc. Chris believes people are a company’s largest asset and dedicates every moment to providing organizations the tools to develop their people at all levels. Beginning his HR career with The Walt Disney Co. in Learning & Development, Chris has both designed and facilitated multiple training curriculums for The Walt Disney World Resort in Orlando, FL.

#274 Retailer Deep Dive: 36 Lyn’s Lonnie McQuirter Mar 08, 2021

The Retailer Deep Dive series showcases industry leaders who are staying ahead of the ever-changing consumer and retail landscape. In this episode, Lonnie McQuirter of 36 Lyn Refuel Station shares how he relies on his NACS community to grow and how his Minneapolis community relies on him to thrive. Watch additional videos at convenience.org/36Lyn.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guest:

Lonnie McQuirter, Founder, 36 Lyn Refuel Station

36 Lyn Refuel Station is a small, independently-run convenience store that specializes in providing locally sourced food to communities in South Minneapolis. Thirteen years ago, Lonnie McQuirter bought 36 Lyn Refuel station, which “was in desperate need of TLC,” embracing the challenge of turning the store into a place that provided not just gas, but healthy food and community connections.

#273 What Customers Are Hungry for in 2021 Mar 01, 2021

With more people leaving their home kitchens and exploring new foods, convenience stores and restaurants are ready to re-capture customers. Mark DiDomenico of Datassential shares his insights on food and menu trends transpiring in 2021.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

About our Guest:

Mark DiDomenico, Director, Customer Success, Datassential

Mark DiDomenico has been following trends in the Foodservice market for 30 years, working for food manufacturers like Kellogg and Sara Lee, as well as research and insights providers like the NPD Group and Datassential. In his current role, Mark is leveraging his significant experience helping both manufacturers and retailers develop strategies and tactics to support marketing and sales activities as well as new product development and innovation.

#272 Why ESG Is Becoming Important to Retailers Feb 22, 2021

Although environmental, social and governance (ESG) planning is voluntary, that could change with legislative efforts to drive greater sustainability programming in the future. What does this mean for convenience retailers as they consider how and when to implement ESG planning?

Hosted by:

John Eichberger, Executive Director, The Fuels Institute

About our Guest:

Jeff Hove, Vice President, The Fuels Institute

Jeff Hove recently joined The Fuels Institute to deliver objective, fact-based analysis about the transportation energy sector. The Fuels Institute is a non-advocacy research organization dedicated to studying issues affecting the vehicles and fuels markets. Prior to joining the Fuels Institute, Jeff spent more than 20 years in the transportation sector in a variety of roles, most recently as vice president of the Alternative Fuels Council, a software-based compliance project of NATSO, the national trade association focused on travel plaza and truck stop owners, focused on renewable/low carbon fuel blending and the trading of renewable fuel credits.

#271 Should the Penny Stay, or Should the Penny Go? Feb 15, 2021

The great penny debate continues! Although many Americans support the penny, others say the currency doesn’t make sense. Listen to our conversation with the co-directors of “Heads-Up: Will We Stop Making Cents?” for both sides of the debate.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guests:

Zach Edick and Jamie Kovach, Directors, "Heads-Up: Will We Stop Making Cents?"

Zach Edick and Jamie Kovach are a husband-and-wife filmmaking team based in Austin, Texas. The pair met in art school and have been working and creating together since. Zach has spent the last decade working as a director and cinematographer on various commercial, narrative, and music video projects. He recently co-directed “The Tacos of Texas,” a documentary mini-series produced by ITVS for PBS Digital Studios, and “Heads-Up: Will We Stop Making Cents?,” a feature documentary about coin production. Jamie received her MFA from the University of New Mexico in 2013 and has since taught photography and design at Central Texas College while working side-by-side with Zach on “Heads-Up.”It

#270 Retailer Deep Dive: The Goods Mart Feb 08, 2021

The Retailer Deep Dive series showcases industry leaders who are leading the way by staying ahead of the ever-changing consumer and retail landscape. In this episode, Rachel Krupa at NYC's The Goods Mart shares some ideas that helped her business survive and thrive during the difficult year that was 2020. Watch additional videos at convenience.org/thegoodsmart.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#269 How the New Congress May Affect the C-Store Industry Feb 01, 2021

From climate change to taxes, NACS lobbyists highlight some of the top industry issues already taking shape in the new 117th Congress.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

About our Guests:

Paige Anderson, Director of Government Relations, NACS and Jon Taets, Director of Government Relations, NACS

In their roles of Directors of Government Relations for NACS, Paige Anderson and Jon Taets work to protect the best interests of the convenience and fuel retailing industry before Congress and federal government agencies — especially against rules and regulations that can have a negative impact on business.

#268 Outlook for 2021 Travel Patterns Jan 25, 2021

From electric vehicle policy to emissions regulations, what will fuel travel look like in 2021? What will the incoming Biden Administration mean for travel and for vehicle sales in the U.S.?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

About our Guest:

Dave Ruisard, U.S. Products Editor, Argus Media

From gasoline to residual fuel oil to distillates to crude oil, David Ruisard has extensive experience in the US markets. He first became a market reporter when he joined Platts in 2001 as their US Gulf coast gasoline and distillates reporter. Before the oil markets, David was an award winning news reporter and is a proud graduate of Baylor University.

#267 Always Be Closing: A Conversation with Derek Gaskins Jan 18, 2021

Convenience store marketers and merchandisers have to be on their toes, especially this year. We talked with the legendary Derek Gaskins on his experiences in the industry, with the pandemic and what he thinks makes the c-store industry awesome.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

#266 Foodservice: Not Risky Business Jan 11, 2021

When it comes to food safety in convenience stores, retailers agree that it is not a competitive advantage. The host of the popular Risky or Not podcast series joins us today to talk about safe food handling practices for retailers.

Hosted by:

Chris Blasinsky, Content Strategist, NACS and Donovan Woods, Director of Operations, Fuels Institute

#265 Special Episode: Vaccinating Essential Workers Jan 08, 2021

What you need to know about the COVID-19 vaccine deployment in the U.S. as it relates to essential convenience store front-line employees.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

About our Guests:

Anna Ready-Blom, Director, Government Relations, NACS

In her role of Director of Government Relations for NACS, Anna Ready-Blom works to protect the best interests of the convenience and fuel retailing industry before Congress and federal government agencies — especially against rules and regulations that can have a negative impact on business.

Doug Kantor, Partner, Steptoe and Johnson, LLC

Doug Kantor works in tandem with the NACS Government Relations team advocating for the convenience and fuel retailing industry. At Steptoe, Kantor provides governmental advocacy, strategic advice, and legal counseling services to a range of clients before the Congressional and Executive branch agencies, and he provides legal representation for clients facing investigations by state attorneys general and the Congress. He advocates for clients in areas including financial services, technology, energy, tax issues, the judiciary, and appropriations.

#264 The Biden Administration and the C-Store Industry Jan 04, 2021

As President Joe Biden’s Cabinet takes shape, we talk with the NACS lobbying team at how his picks might affect the convenience retailing industry.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

#263 Convenience Is King Dec 28, 2020

Despite its challenges, 2020 forced retailers to accelerate innovation which resulted in positive changes quickly. In this episode, we will look at all retail and talk about which of those new technologies may stick around for a while.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#262 Thriving In Chaos Dec 21, 2020

Chaos should not be what the "C" stands for in C-Store. Learn how to endure, survive and thrive in chaos as well as how to support your employees during their trying times.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#261 Vehicle Sales Outlook for 2021 Dec 14, 2020

Which vehicles will people be buying in 2021, what will they be doing and where will they be going with them?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#260 Nordic Retail Trends Dec 07, 2020

Take a trip with us to Sweden to hear about Reitan Group convenience stores and their super fresh food, self checkout technology and cashierless stores.

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#259 A Time for Heroes Nov 30, 2020

Heroes can be everywhere - in stores, in homes, in schools - and now, more than ever, we need them. You can be someone's hero.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

#258 Making Spirits Bright Nov 23, 2020

'Tis the season for big beverage sales for retailers and in this episode we're going to talk about trends in spirits, pre-mixed cocktails and consumption trends in 2020. Listen to learn one thing Americans have excelled at in 2020. Read the full IWSR full report.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#257 What's New in European Convenience Nov 16, 2020

We reconnect with our NACS colleague, based in London, to find out what's new, different and growing in European convenience retail.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#256 Winning the Last Mile Nov 09, 2020

The retail landscape is being increasingly disrupted by last mile fulfillment and convenience retail is no exception. Last mile fulfillment presents an opportunity to expand a store’s sales reach while also introducing operational and implementation challenges. Download the free NACS research.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#255 May I See Your ID? Nov 02, 2020

90% of consumers support a nation-wide standard for age verification. NACS and Conexxus have developed a solution.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#254 Reimagining Transportation Trends in the U.S. Oct 26, 2020

Where are people going and what are they doing in this next new normal? Finding that people make more purposeful store trips, do more outside activity and commute less, how can retailers adjust?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#253 Protecting Consumer Privacy Oct 19, 2020

Regulations are in place protecting consumer privacy. What do retailers need to know to protect - and remove - consumer information?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#252 Protect Your Business From COVID-19 Lawsuits Oct 12, 2020

Throughout the pandemic, c-stores have stayed open, implementing smart protections for customers and employees. While that may increase risk to COVID-19 related lawsuits, it protects human life, which is most important.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#251 Keeping Compliant: Solving Permit Problems Oct 05, 2020

Paperwork gets lost and deadlines can get missed. The cloud is a perfect palace to manage and store it.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#250 Hurricanes and Their Effects on Fuel Supply Sep 28, 2020

Active hurricane seasons have the potential of disrupting the fuel supply. What more is in store for 2020?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#249 Loyalty Matters. A Lot. Sep 21, 2020

Capturing the attention of highly attentive customers who really like your brand is more important than ever.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#248 The Future of Forecourt Communication is in Pixels Sep 14, 2020

How do you communicate to customers filling up or driving by? Bright, crisp signage that clearly articulates what's happening in the store can attract new and time-starved customers inside.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#247 Protecting the Industry One Tank at a Time Sep 07, 2020

In this episode, we're talking about the importance of the unseen things at convenience stores like teamwork, leadership and environmental protections.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#246 Cheers for Beers Aug 31, 2020

Hear how the beer and hard seltzer category is performing in convenience stores and what to maybe expect in 2021.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#245 Remember This? Fueling Through the Years Aug 24, 2020

Join three fuel industry icons as they look back from full-service to the future of electric charging and how gas stations have changed over the years.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#244 From One to Many: Scaling Leadership Aug 17, 2020

Growing from running one convenience store to running many, best-selling author Jim Sullivan shares ideas to lead multiple teams with finesse.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#243 Are Liquid Fuels Dead? Aug 10, 2020

Electric vehicles are the exciting shiny object in the automotive world, but will they obliterate the market for combustible fuel engine vehicles?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#242 Protect Card Payments at the Gas Pump Aug 03, 2020

Tackling EMV-compatible pump upgrades can be expensive, but there are solutions available to make it affordable and easy.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#241 Memory Matters Jul 27, 2020

Can you remember every customer's name that comes in your store? Can you remember your grocery list? What day is it?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#240 A Conversation with Andrew Thornton About Going Plastic-Free Jul 20, 2020

Retailer Andrew Thornton, Founder of a London convenience store that has tackled climate change head-on talks about his journey and the future of climate change in this new normal.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#239 What You Need to Know About DEF Jul 13, 2020

Did you know that diesel cars and trucks need diesel exhaust fluid (DEF) to operate? Selling high-quality DEF can help retailers grow sales and keep diesel customers moving.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Carolyn Schnare, Director Strategic Initiatives, NACS

#238 Local Matters Jul 06, 2020

The U.S Census Bureau has incredible research tools to grow your business collected through the decennial survey and dozens of other annual businesses surveys.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#237 Retailer Decision Making for EVs Jun 29, 2020

There’s no doubt about it, electric vehicles are here to stay. While EVs are increasing in popularity, there are near-term challenges that have the potential to temper large-scale expansion.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#236 Consumer Decision Making for EVs Jun 29, 2020

85% of consumers think that EVs are the future of cars or are a very interesting idea. EVs present positive benefits to consumer but they're still slow to get purchasing traction.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#235 Category Close-up: Packaged Beverages Jun 22, 2020

What could be more refreshing on a hot day than a cold drink? Find out how the packaged beverage category is making a splash.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

#234 Category Close-up: Cold Dispensed Beverages Jun 22, 2020

Convenience stores are a destination for beverages. Refresh your knowledge on how cold drinks can fuel customer visits.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

#233 Category Close-up: Fueling Jun 22, 2020

Convenience stores sell 80 percent of the fuel in the U.S. Find out how technology has helped this category change and grow.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

#232 E-commerce When We Need it Most Jun 15, 2020

Delivery and pickup has been clutch for consumers who can't or won't leave the house or car. Online back office systems to check inventory, track orders, and automate the supply chain have been crucial for retail and foodservice businesses. Whenever things get back to normal, did your business pass the test of conforming to the new e-commerce normal?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#231 New Normal Retail Store Design Jun 08, 2020

Six feet apart, minimal contact, sanitizer stations and plexiglass. Are these the staples of convenience retail store design going forward in the new normal?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#230 EMV Upgrades Made Easier Jun 01, 2020

The deadline to upgrade fuel pumps to be EMV compliant has changed to April 2021, but that doesn't mean retailers should wait. There are expensive options and more cost-effective ones that can make the update a little easier.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#229 Utilities and Transportation Sector Work to Lower GHGs May 25, 2020

California sees electric vehicles as an important component to improving air quality. Utility companies also play an important role in supporting the transportation sector's need to improve air pollution.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#228 Realizing the Value of Aluminum for Retailers May 18, 2020

Are aluminum containers the next big thing for beverages? Infinitely recyclable, lighter, and easier for labeling, aluminum cans and bottles are finding their way into beverage coolers and craft breweries. Can consumers and retailers embrace this new trend? Yes they can!

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#227 The Convenience Customer May 11, 2020

The convenience channel is among the most vibrant and fastest growing channels in the US consumer packaged goods market, before and hopefully after the 2020 pandemic.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#226 Understanding the Art of Convenience Retail May 04, 2020

There are many things to stay on top of when operating convenience stores to stay relevant and safe for customers, employees and to keep up with regulations. Working with a contract operator can streamline and professionalize operations and also help navigate difficult financial situations.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#225 Stories from the Field: Casey’s Julie Jackowski Apr 27, 2020

NACS Chairman Julie Jackowski shares how Casey’s, one of the largest US convenience store chains, has addressed the coronavirus pandemic, what they are seeing and hearing at their 2,200 stores as well as how their operations have evolved.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#224 Energy and Cost Savings When They are Needed Most Apr 20, 2020

Saving money and energy are both important and can coexist simultaneously. Hear how Energy Star resources can help stores do both.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#223 The Future for Convenience is About Winning Trips Apr 13, 2020

What do retailers need to know to win customers? What do customers want from and look for in stores that will win their loyalty?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#222 Changes in Customer Behavior During the Pandemic Apr 06, 2020

The retail climate was shifting rapidly from brick-and-mortar to online in 2019 and early 2020, but rapidly evolving changes in consumer ability to shop is moving that shift even more dramatically in light of the coronavirus pandemic. How can retailers maintain the relationships they've made with consumers during this period?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#221 Retailers Weigh In On The New Normal Apr 02, 2020

NACS surveyed retail members to find out how they are responding to the coronavirus pandemic in their operations, product and foodservice offers and working with their communities.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

#220 Broader Retail Implications from Coronavirus Mar 30, 2020

The coronavirus is having a massive effect on retail. It’s dramatically curtailed how people move about, retail sales and economic productivity, but even after things return to business as normal, how drastically will the effects of the virus define this new normal?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#219 The Pandemic’s Impact on Fuel Supply and Demand Mar 27, 2020

The coronavirus pandemic has led to an unprecedented drop in oil demand around the world. What does this mean for fuel retailers – both in the short term and long term? And what do you need to think about today as markets continue to wildly swing in trading?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#218 The Survey Says...Consumers Love Convenience Mar 23, 2020

Gas station visits have evolved from a "have to" to "want to" trip. Gone are the days when dad filled up the tank while the family waited in the car. Now, people WANT to go in the store and retailers must embrace that inside experience to keep up. Hear 2020 consumer survey results on gas-buying habits.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#217 Food Allergens and Food Safety Mar 16, 2020

One in 10 Americans has a food allergy. Dining out and traveling can be extremely challenging if food establishments, convenience stores and products don't contain accurate allergen information. Hear resources available to ensure you keep these customers for life.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Lindsay Buchanan, Marketing Coordinator, NACS

#216 The Evolution of Convenience through Data Mar 09, 2020

Since 1970, NACS has been publishing industry data, helping convenience retailers and their suppliers improve their businesses through benchmarking. Retailers evolved from counting cars to find the right corner for a store to today’s highly-detailed analysis of products, expenses and more. Hear from leading retailers and researchers as we journey from past to present and on to what the future may hold.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

#215 Are Consumers Really Interested In Electric and Hybrid Vehicles? Mar 02, 2020

People have turned to Consumer Reports for decades for reliable, unbiased and well-tested recommendations for products, including cars. This week we talked about electric, crossover and ICE vehicles and what consumers want and what they're really buying.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Carolyn Schnare, Director Strategic Initiatives, NACS

#214 EV Infrastructure and Fuel Retailers Feb 24, 2020

Over the past decade, electric vehicles have been a transportation hot topic. In this episode, we talk about customer trends, investing in electric vehicle charging equipment and if customers even want it.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#213 EMV: Ready or Not? Feb 17, 2020

Ignoring the October 2020 deadline to accept chip cards at the gas pump could be a costly mistake. Hear why retailers shouldn't sit this one out.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#212 Put People First to Grow Profitability Feb 10, 2020

Would you go back to a store where they genuinely cared about you, your pet, your hobbies and sold your favorite coffee and food? This guest knows you will.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#211 Design the Ideal Customer Experience Feb 03, 2020

How do you wow customers? With enthusiastic employees, with product experiences they can touch and feel and a little nostalgia.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#210 Clean Fuel = Happy Cars Jan 27, 2020

Customers trust that the fuel they're putting in their car is flawless, keeping their vehicle running smoothly and safely. And, station owners need to take proper steps to maintain the integrity and cleanliness of their storage tanks to eliminate corrosion and particles. Find out why proper maintenance for both is important.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#209 Values Matter, Demographics Don't Jan 20, 2020

Relying only on demographics to stereotype customers might not be the best way to truly personalize their experience. Do you know what they really like, how they feel and what they value?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#208 Rise and Shine with Healthier Breakfast Choices Jan 13, 2020

Breakfast needs to be convenient, fast and easy and it certainly doesn't hurt for it to be healthy. Hear about some convenience stores helping customers have great mornings!

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#207 Evolving to Alternative Fuel Sales Jan 06, 2020

Vehicles and fuel types are evolving and some of those changes will come on rapidly in the new decade. How should retailers incorporate renewable, low carbon fuels into retail sales while still maximizing profit margins and competitive edge?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#206 Brand Strategy Dec 30, 2019

Brand strategy is more than just a new logo or design. Brand is every way that a company communicates, what it stands for and a promise delivered to customers.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#205 Good Jobs Strategy Dec 23, 2019

One out of five jobs is considered a 'bad job'. In this episode, we'll find out how to offer 'good jobs' which translates to great employees and happy customers.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#204 Sustainability Strategy for People, Planet, Prosperity and Convenience Dec 16, 2019

The term sustainability has become a catch-all for seemingly everything - recycling, energy, EVs, CSR, packaging, etc. How do you know what to tackle and how can it actually save you money?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#203 The ABCs of CBD Dec 09, 2019

What exactly is CBD? Can you sell it or buy it in stores legally? Can you eat it and pass a drug test? Learn about CBD, hemp, THC and how to stay on the right side of the law.

Hosted by:

Stephanie Sikorski, Vice President of Marketing, NACS and Erin Pressley, Vice President Education and Media, NACS

#202 Increasing Fuel Options for Consumers Dec 02, 2019

Liquid fuels continue to be the primary source of transportation power in the U.S. Hear where the liquid fuels market is today, what's available and what's next.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#201 Food Safety: Beyond Just Food Nov 25, 2019

Keeping food safe and customers healthy goes beyond just food and includes clean kitchens, bathroom and employees. Learn some things that you might not have thought of. Don't forget - don't touch the key!

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#200 Culture That Rocks Nov 18, 2019

Create a customer experience that differentiates your store and delivers sustainable results. How can you become the “business of choice” that rocks?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#199 Making Something Big Featuring Daymond John Nov 11, 2019

Daymond John is not only a pioneer in the fashion industry but also a shark on ABC’s “Shark Tank,” multiple New York Times bestselling author and branding guru. He shares how a “can-do” attitude is necessary for continued success in life and in the convenience industry.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#198 Educating Consumers to Care About Fuel Quality Nov 04, 2019

Consumers don't generally pay attention to the quality of gasoline they put into their cars. But, fuel marketers, the US EPA and the auto industry do.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#197 Convenience Rockstars Part 2 Featuring Chuck Maggalet and Tanner Krause Oct 28, 2019

Vision and strategy are critical to growing a business, but it can't happen without execution. Hear from two of the most prominent rockstar leaders in today's convenience industry how they make it all happen.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#196 Convenience Rockstars Part 1 Featuring Kum & Go and Maverik Inc. Oct 21, 2019

On this week's episode, we talk with leaders of two of the most admired companies in the convenience industry about strategy, vision and their favorite rock bands. Find out what Beyonce, Springsteen, Maggelet and Krause have in common.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#195 Creating Strong Teams Can Be An Adventure Oct 14, 2019

Champion adventure racer Robyn Benincasa shares the inspirational story behind Project Athena and teaches us how ordinary teams can be extraordinary when given the right encouragement. Learn more about how to get involved with Project Athena at https://projectathena.org.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#194 Fuels by the Numbers Oct 07, 2019

NACS collects a lot of sales data from retailers throughout the year. What are the metrics related to fuel sales, what do they mean for convenience stores and gas stations and what might they mean for drivers and consumers?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#193 Undertaking a Digital Transformation Sep 30, 2019

Customers expect seamless, convenient shopping experiences in stores and on their mobile devices. Are you ready to give that to them? Digital Transformation is the use of technology to solve problems often using cloud computing and the Internet of Things. Gunter Pfau, Founder and CEO of Stuzo explains how necessary and easy it can be to mesh your brick-and-mortar store front with your digital one. To learn more, visit https://www.stuzo.com.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#192 A Conversation with Don Rhoads Sep 23, 2019

We are joined by NACS Board Member Don Rhoads, President & CEO of the Convenience Group in Vancouver, Washington. He talks with us about his two Minit Mart stores and why he stresses the importance of giving back to those communities.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#191 Listening to the Industry Sep 16, 2019

NACS President & CEO Henry Armour shares his perspective of NACS, the industry, customers and stores while looking back at his career at the helm of the convenience industry's international association. With a cross-country road trip recently under his belt, he talks about the state of the industry and the future as he sees it.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#190 How Do You Measure Up With Your Competition? Sep 09, 2019

Benchmarking is a process of measuring your company's performance in order to identify internal opportunities for improvement. NACS expert researcher, Jayme Gough, walks us through some NACS tools to help retailers and suppliers be best in class.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#189 The End of Car Ownership? Sep 02, 2019

Reports allude to the idea that the end of personal vehicle ownership is inevitable; however, consumers have some say in that. Join us as we chat with Micah Muzio, Managing Editor, Video, of Kelley Blue Book and take a deeper dive into consumer purchasing trends.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#188 Getting Outside the Box to Grow Your Business Aug 26, 2019

When a passion for foodservice, convenience and customers intersect, sometimes the best path forward is to take the show on the road - literally. We spoke with Larry Jackson of Good to Go Markets and Bullhead Pit Beef about entering the food truck business and how it complements his convenience store operation.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#187 2 Years Later: Mexico’s Deregulated Fuels Market Aug 19, 2019

In 2017, price increases, poor fuel quality and shortages were all part of the growing pains for the Mexican petroleum market following the deregulation of the energy market. Two years later, has there been any improvement and is there a place for U.S. retailers to get involved?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Paige Anderson, Director of Government Relations, NACS

#186 Keeping Food and Customers Safe Aug 12, 2019

Food safety is very important for those who serve food and those who eat it. Join us as we test out some myths about common things we all do with food - from leftovers to gas station nachos. Learn more about food safety best practices at www.fightbac.org

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

#185 Sustainable Cities and New Mobility Aug 05, 2019

Clean Cities coalitions are transforming local transportation markets to implement alternative fuels, advanced vehicles, and fuel-saving strategies. With more than 80% of the U.S. population living inside the boundaries of Clean Cities and given convenience stores sell 80% of the nation's fuel, hear how retailers can take advantage of available funds to assist in keeping fueling infrastructure in-line with customer needs.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Paige Anderson, Director of Government Relations, NACS

#184 Reimagining Convenience Store Packaging Jul 29, 2019

As lawmakers wage war on plastics and as consumers try to understand the confusing recycling system, some products are caught in the middle -- like coffee cups. The plastic liner in paper cups and other foodservice containers can make those items unrecyclable. Hear about possible solutions for providing customers with cups that can land in places other than landfills. For more information about the commercially available product, reCup – the recyclable paper cup – visit www.recup.earth/nacs.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#183 A Conversation about Generation Z in the Workplace Jul 22, 2019

Born between 1995 and 2012, Gen Z is about to make its presence known in the workplace in a major way and employers need to understand the differences that set them apart.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#182 Gas Pump Disruption Jul 15, 2019

As transportation trends evolve, will retailers follow government regulation or consumer demand? Hear the perspectives of two fuel retailing decision-makers and learn how market disruptions create business opportunities.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Paige Anderson, Director of Government Relations, NACS

#181 Convenience Stores Fuel Adventure Jul 08, 2019

Colton Smith, host of TV series Rock the Park, talks about his adventures, pit stops at convenience stores and preserving the planet for future generations.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

#180 Wired, Connected and Ready for The Future Jul 01, 2019

Everybody and everything is increasingly more connected. Wiring and connecting smart stores is a must-have way of ensuring stores are resilient, innovative and allow for employees to focus on customer-facing tasks. Hear the benefits and challenges of making walls talk.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#179 A Conversation with EG Group's Ilyas Munshi Jun 24, 2019

In an age when brick-and-mortar stores are closing at a rapid clip, hear from visionary leader, Ilyas Munshi of EG Group who is leading that company's growth through acquisitions around the globe.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#178 Keeping USTs Underground Where They Belong Jun 17, 2019

Preparing for disaster - above and below ground - is critical for a gas station's survival. Hear from U.S. EPA to prepare underground storage tanks for whatever may come their way.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#177 The Letter P is for Produce Jun 10, 2019

NACS teams up with the Produce Marketing Association to offer an innovative program for the convenience industry to sell more fruits and vegetables. Don't take it from us -- special guest Elmo tells us why! Visit www.convenience.org/eatbrighter to learn more and sign up!

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Lindsay Buchanan, Marketing Coordinator, NACS

#176 Hackers Don't Pick Locks Jun 03, 2019

Hackers pick brains, not locks. Learn how you can keep your personal and business information safer and locked away from crooks.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#175 A Conversation with Dan Durbin May 27, 2019

With more than 20 years in the industry, Hot Spot President and CEO, Dan Durbin developed a hot name, a hot brand and loyal customers. Hear about how he fostered a family-like atmosphere for employees and customers and revolutionized marketing and promotions.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#174 What's Driving Autonomous Vehicle Adoption May 20, 2019

Self-driving cars were supposed to be the next big thing, but might not be as close to reality as experts once thought. But, minor changes are well underway - advanced braking systems and lane assist in vehicles and ride sharing popularity show that drivers and passengers are willing to slowly forfeit driving control. What's the scoop?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Stephanie Sikorski, VP Marketing, NACS

#173 The Perfect Pit Stop May 13, 2019

Studies show that price usually determines where people buy gas. But, with the internet in their hands, customers also research gas stations that have clean bathrooms, good food and products and other amenities. Find out how to be - and find - that perfect pit stop.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Stephanie Sikorski, VP Marketing, NACS

#172 Analyzing Mobility and Busting Congestion With Smart Data May 06, 2019

Avery Ash of INRIX provides insight into how people move, why the deployment of autonomous vehicles won’t solve all transportation problems and how retailers can use mobility analytics when choosing where to open new stores.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Britt Brewer, Marketing Manager, NACS

#171 Addressing the Anti-Plastics Movement Apr 29, 2019

Plastic packaging, straws, cups and bags have seemingly become public enemy number 1. Plastic is important for food safety, convenience, and as long as it is disposed of properly, can be remade into new products through recycling.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#170 A Conversation with Sonja Hubbard Apr 22, 2019

Sonja Hubbard, former CEO of E-Z Mart Stores and iconic leader in the convenience industry talks about leadership, connections, ups and downs of running a company and advice for rising female leaders.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#169 Should You Bet on Hydrogen Fuel? Apr 15, 2019

Find out what role hydrogen is playing in the future of transportation. When will we see fuel cell vehicles expand nationally? What role will the heavy-duty vehicle market play?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS

#168 Sheetz Vs Wawa Rivalry Heads To The Big Screen Apr 08, 2019

The friendly rivalry between U.S. convenience store giants Sheetz and Wawa has seeped deep into the culture of Pennsylvania. Team Sheetz or Team Wawa? But if you ask the people in the area, you can’t have it both ways. Filmmaker Matthew Fridg sets out to settle the debate once and for all and in the process learn why the fierce love of a convenience store in Pennsylvania matters to people everywhere. To learn more about the film check out www.sheetzvswawa.com/cm.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#166 A Conversation with Lou Perrine's Gas & Groceries Mar 25, 2019

Lou Perrine's Gas and Grocery in Kenosha, Wisconsin has made a name in its community through unique promotions with free tattoos, a lifetime supply of to-die-for Ho-Ho cakes, loyalty programs and deliveries in sub-zero winter. Hear from the genius who inspires it all.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#165 How Technology is Changing Transportation in Cities Mar 18, 2019

Becky Steckler of Urbanism Next explores the not-too-distant future of autonomous vehicles, and what we can be doing now to prepare for - and thrive in - our changing cities.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Stephanie Sikorski, VP Marketing, NACS

#164 Eating Trends in America Mar 11, 2019

What do Americans do five times a day? Stuff their pie hole, of course! Hear what Americans are eating, when they're eating and what they're looking for when they're on the go.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#163 Challenges and Successes With Low Carbon Fuel Standard Programs Mar 04, 2019

LCFS programs are intended to reduce emissions of greenhouse gases by lowering the average carbon intensity of transportation fuels used in a given geographical area. What effects could such programs have on consumers and other end users?

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#162 Don't Be Afraid of the Augmented Age Feb 25, 2019

People have been wary of technology that causes change for hundreds of years. What can retail expect to see that will help or hinder on the horizon?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#161 IMO 2020: Disruption or Opportunity for Fuel Retailers Feb 18, 2019

New regulations by the International Maritime Organization requires changes in diesel fuel production which will ultimately have an effect on retail diesel prices.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#160 Skimming, Shimming, Shamming, Etcetera Feb 11, 2019

Find out how skimmers, shimmers, and shammers target fuel pumps and how retailers can protect themselves and their customers. Learn more at www.convenience.org/skimming.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS

#159 Evolving Infrastructure for Electric Vehicles Feb 04, 2019

Electric Vehicle market is evolving to allow for faster charge times but is the charging infrastructure keeping up? As more consumers purchase EVs both in urban and rural areas, gas stations need to keep up with existing charging technology as well as anticipate what's to come.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#158 A Conversation With Loop Neighborhood Markets Jan 28, 2019

In Silicon Valley, California, Loop Neighborhood Markets are disrupting the traditional convenience model. We talked with the chain's President and COO to learn how they created a neighborhood staple.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#157 Globally Charging Ahead With Electric Vehicles Jan 21, 2019

The total number of electric cars on the road has surpassed 3 million worldwide and Norway is the world’s most advanced market for EV sales. Hear how retailers can keep up and look to the future for this increasingly popular vehicle choice.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#156 Securing Payments at the Gas Pump Jan 14, 2019

Most Americans pay for fuel with credit cards and gas station operators are racing to meet an approaching card security deadline to enable card chip transactions at the fuel pump. Whether you are a driver or a station owner, hear what changes are in store in the coming years. Visit www.convenience.org/skimming and www.conexxus.org to learn more.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

#155 Fueling Responsibly Jan 07, 2019

Responsible fuel retailers must be on top of safety prevention when receiving and dispensing fuel, as well as what can be seen above ground and what is underground. Hear why proper tank, pump and operation monitoring is imperative.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#154 Disrupting Convenience Dec 31, 2018

When cars needed gas, they went to gas stations. When customers needed snacks, they went to convenience stores. Now, delivery companies can bring those necessities to wherever they are needed - homes, workplaces, parking lots and street corners. Are convenience stores becoming irrelevant?

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Kevin Coupe, author and content guy for MorningNewsBeat.com

#153 Convenience Store Food: Now, New, and Next Dec 24, 2018

Convenience Store food just keeps getting more delicious and specific. From smoothies to shawarma, hear what customers - including Millennials - are craving.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Jayme Gough, Research Analyst, NACS

#152 Bringing New Fuels to Market Dec 17, 2018

Convenience stores sell 80% of the gasoline in the U.S. As liquid fuels, vehicle and customer needs evolve and as electronic vehicles grow in market share, retailers need to keep up with the changing times. Hear from two of the preeminent fuel retailers in the industry about their preparations for the future of fueling.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#151 Designing Delight Dec 10, 2018

Retail design expert, Joe Bona, joins us to talk about how stores should create emotional connections with customers. Focusing on New York City's experiential designs, hear how to make your store's niche idea believable.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#150 Employee Training for Success Dec 03, 2018

Quality employee training can improve business performance, profit and staff morale resulting in better customer service, better work safety practices and productivity improvements. Hear why it is important to consistently train new employees which also demonstrates that you value them enough to invest in them.

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#149 A Culture Conversation with Kum and Go Nov 26, 2018

With lower-than-average employee turnover rates, Iowa-based convenience giant Kum & Go CEO Tanner Krause talks about finding and cultivating superstar employees.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Kevin Coupe, author and content guy for MorningNewsBeat.com

#148 Stop Spending So Much Time Marketing Your Brand Nov 19, 2018

Scott Stratten, NACS Show 2018 keynote speaker and the author of numerous books on marketing and branding, talks about defining and redefining your brand to make your company stand out from the crowd.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#147 Are Gas Stations Ready for Vehicle Fuel Economy Changes? Nov 12, 2018

As vehicle fuel efficiency improves, consumer visits to gas stations are likely to decline. What can retailers plan for in order to reduce their reliance on fuel sales?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

#146 Rewarding Work Featuring Mike Rowe Nov 05, 2018

Mike Rowe - American television host and narrator, actor and former opera singer, best known for his work on the series Dirty Jobs - talked with us about the skills gap and the opportunities that exist for workers in the convenience retailing industry.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#145 Become a Stellar Road Trip Destination Oct 29, 2018

How does a gas station land on a road trip radar? Frank Beard and Al Hebert drove across the country eating only at gas stations for the entire trip. Find out their tips for standing out.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#144 The Ultimate Road Trip: Louisiana to Vegas Oct 22, 2018

Frank Beard and Al Hebert drove 2,500 miles in 6 days and only ate at gas stations for the entire trip. Hear about what they ate, what they discovered and how to road trip like an expert.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#143 Electrify Gas Stations of the Future Oct 15, 2018

Electrify America is looking to build a national network that will enable electric vehicles to traverse the country. Hear how gas stations and convenience stores can prepare for the EV future.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#142 We Can Help Stop Human Trafficking Oct 08, 2018

Convenience stores are in every community, often open 24 hours a day and can be the eyes and ears for the community and their customers. Groups like In Our Backyard have resources available to stores to help identify and help trafficked individuals. Together, we can all be part of the solution. Learn more at http://inourbackyard.org/

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#141 On-Demand Gas Delivery Oct 01, 2018

Mobile fuel delivery isn't new, but it sure is catching on quickly with mobile consumers. We talked with Scott Hempy from Filld on why fuel on-demand can be both opportunity and competition for traditional gas stations.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

#140 Charitable Giving Fuels Customer and Employee Engagement Sep 24, 2018

Working with a strong national or local charity is good for everyone involved. Why not partner with one that is trusted by most Americans, like the American Red Cross.

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#139 Redefining the Convenience of Delivery Sep 17, 2018

Big brown UPS trucks are a common sight on American roads and a lot of forward thinking is happening at UPS as urban centers, e-commerce and customer expectations evolve. Hear from Tom Madrecki who leads partnerships between UPS and city leaders to reduce congestion, increase quality of life and shape policy.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Stephanie Sikorski, Vice President, Marketing, NACS

#138 Preparing for Generation Z Sep 10, 2018

Generation Z, born after 2002, has always known smartphones, internet, and binge-watching and don't use cash money, cable TV, landlines or paper. Learn how to sell to, work with and get ready for these new 'crazy kids.'

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

#137 Vehicle Charging at Gas Stations Sep 03, 2018

Take a deeper dive into the intersection of transportation, convenience and utilities with Erika Meyers of SEPA in this follow-up episode. How can convenience retailers play a role in transportation infrastructure for electric vehicles?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS

#136 A Conversation with Green Zebra Grocery Aug 27, 2018

Green Zebra Grocery in Portland, Oregon is reinventing the convenience store by combining healthy and convenience. Featured in NACS Ideas 2 Go 2017, CEO Lisa Sedlar talks about her motivation to create three unique stores specializing in local food, beer and of course, coffee.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#135 Do You Have An Emergency Action Plan? Aug 20, 2018

The American Red Cross Ready Rating program is a free service that helps businesses prepare for disasters and other emergencies. In this episode, learn how to evaluate and improve your operation's ability to withstand disaster, maintain operations and protect lives and property. Visit www.readyrating.org to get started with this free American Red Cross program.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#134 Addressing Food Waste With Feeding America Aug 13, 2018

While convenience stores grow their fresh food offer, they also need to figure out what to do with the leftovers. Feeding America's network of 200 food banks and more than 60,000 pantries and meal programs serves virtually every community in the nation and stands by ready to help match good food with those who need it. Feeding America welcomes inquiries from c-stores about food donation programs. To learn more about best practices, how to get started and additional partnership opportunities, visit Feeding America.

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS

#133 Fueling Natural Gas Growth Aug 06, 2018

When we think of gas stations, we think of petroleum. But, natural gas is quickly rising in popularity, especially for truck and commercial fleets, because of its flexibility and environmental benefits. Find out how natural gas is making its mark on the future of fuels.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#132 The Importance of Advocacy for Your Business Jul 30, 2018

It is vital to make your voice heard with legislators. After all, if you're not telling your side of the story, lawmakers are making it up for you. In this episode, we talk with a retailer who is making a difference on Capitol Hill and in the convenience industry.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#131 Building Your Own Box to Beat Your Competition - Part II Jul 23, 2018

Best selling author, Steve Miller, talks about how to create an unfair advantage over your competition by making your business unique. In this episode, learn about hunting moose, the color orange, tradeshow excellence and more.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#130 Building Your Own Box to Beat Your Competition - Part I Jul 16, 2018

Best selling author, Steve Miller, talks about how to create an unfair advantage over your competition by making your business unique. In this episode, we will visit disruptive technologies, competitive strategies and giving the rock-star treatment.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#129 Fueling Change Jul 09, 2018

At the Fuels Institute FUEL2018 Annual Meeting, fuels expert Tammy Klein looks in her crystal ball to see how regulations, politics, vehicle and technology improvements affect fuels, cars and consumers.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Britt Brewer, Marketing Manager, NACS

#128 A Conversation with Scott Hartman of Rutter's Jul 02, 2018

The Rutter family has been in the convenience business for more than 50 years, in the dairy farm business for nearly 100 years and farming for more than 270 years. With that much history, it's not surprising that Rutter's has been internationally recognized for its success. President & CEO Scott Hartman shares his successes in foodservice, technology and more.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Stephanie Sikorski, Vice President, Marketing, NACS

#127 A Conversation with Roy Strasburger Jun 25, 2018

With decades in convenience retail, industry icon Roy Strasburger will shine light on the changes he's seen in the industry around the world. From fighting bees in Texas to serving mayonnaise shrimp in Norway, Roy shares ideas and advice from his years of experience.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#126 Preparing for Disaster Jun 18, 2018

The Red Cross helps people during and after emergencies and disasters to get back on their feet as soon as possible. Learn how to prepare yourself, your business and your customers before chaos strikes.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

#125 Selling More Fresh Produce in Convenience Stores Jun 11, 2018

NACS works with the United Fresh Produce Association and their members to help convenience stores grow sales of fresh produce. Hear what is new and exciting in the world of produce from United Fresh’s President and the Director of Convenience Store Sales at Fresh Del Monte Produce.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#124 Fuel for Thought Jun 04, 2018

How do retail fuel providers meet the needs of customers and their vehicles? In this episode, experts discuss the intricacies of fuel quality, octane, engines, and fuel efficiency. Check out more detail on these topics and guests at www.fuelsinstitute.org/fuels2018.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Britt Brewer, Marketing Manager, NACS

#123 Encouraging Women in Retail Leadership May 28, 2018

Women face an uphill battle to the top levels of convenience retailing and CPG companies. The Network of Executive Women recently released a report that examines the path of female leaders in the industry and speculates why so many are leaving the channel. Read the full referenced report, The Female Leadership Crisis.

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS

#122 The Effects of More Electric Vehicles on Utilities May 21, 2018

Can the electric power infrastructure handle the rapid growth in electric vehicle usage in the US? Hear how utility companies are preparing for increased energy usage anticipated by 2030.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#121 Pilot Flying J Gives from the Heart May 14, 2018

Pilot Flying J is transforming the image of the typical trucker and truck stop by giving back to the community, raising nearly $1 million for the American Heart Association.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#120 What’s Predictable in an Unpredictable Fuels Market? May 07, 2018

The only thing certain in the current fuels market is uncertainty. From issues related to oil supply and demand to the status of fuels-related regulations, here's what you need to know for what could be a bumpy 2018 summer-drive season. Check out resources to help make sense of it all at www.convenience.org/fuels.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS

#119 Your People Are Your Best Assets Apr 30, 2018

Evolving cultural, local and workplace norms are impacting how organizations need to hire and retain talent. Hear ways to make your people your greatest benefit.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#118 Clean Stores are Good for Business Apr 23, 2018

NACS has developed a close partnership with Keep America Beautiful to help encourage retailers, vendors and consumers to keep sustainability efforts top of mind. Find out how to get involved.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#117 Slow Evolution of Fuels Market Expected Apr 16, 2018

According to the Fuels Institute, the vehicles and fuels market will evolve slowly without the influence of a strong external factor, such as policy or regulations. What does this mean for gas stations?

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#116 Calculating Healthy Choices Apr 09, 2018

How do you decide if a product meets criteria for being healthy? Registered dietitian, Amaris Bradley with the Partnership for a Healthier America, is going to walk us through how to use the online NACS PHA Healthier Product Calculator and what it means for merchandising. Learn more and check out the calculator at www.convenience.org/calculator.

Hosted by:

Carolyn Schnare, Director of Strategic Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#115 Global Initiatives on Fuels and Vehicles Apr 02, 2018

Countries around the world are racing to phase out gasoline and diesel vehicles. What does this mean for fuel retailers?

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#114 Working with the Red Cross in Times of Crisis Mar 26, 2018

On average, an American Red Cross volunteer responds to a disaster every 8 minutes in communities across the country, from major events like hurricanes and earthquakes to life-altering events like house fires. We share ideas for what NACS members can do to support relief organizations before, during and after a crisis. Learn how to get involved directly with the American Red Cross at www.convenience.org/redcross.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

#113 Inside the Mind of Today’s Car Customer Mar 19, 2018

What consumers think doesn’t translate into what they’ll purchase at the dealership. Join us as we chat with Jessica Caldwell, Executive Director/Strategic Analytics of Edmunds and take a deeper dive into consumer purchasing trends.

Hosted by:

John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

#112 Convenience Stores Can Help Solve Childhood Hunger Mar 12, 2018

No child should go hungry in America, but 1 in 6 kids will face hunger this year. Hear how convenience stores, vendors and restaurants can help end childhood hunger by working with the No Kid Hungry campaign. Using proven, practical solutions, No Kid Hungry is ending childhood hunger today by ensuring that kids start the day with a nutritious breakfast and eat healthy summer meals, and that families learn the skills they need to shop and cook on a budget. No Kid Hungry is a campaign of national anti-hunger organization Share Our Strength. Learn more at https://www.nokidhungry.org.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#111 Effects of Oil Market Dynamics Mar 05, 2018

Trends related to oil supply and demand have enormous implications for the convenience and fuel retailing industry, whether it’s how changes in oil prices affect gas prices or consumer sentiment. API’s Chief Economist Dean Foreman shares insights into 2018 market dynamics and what they might mean for retailers.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute

#110 Networking for Kids Feb 26, 2018

The 'C' in C-Store can stand for more than convenience. In this episode, it stands for community, caring, and children. Hear how getting involved with Children's Miracle Network Hospitals can benefit stores, the community and most importantly, kids.

To learn more, get involved or to donate, please visit Children's Miracle Network Hospitals.

Hosted by:

Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

#108 Convenience Across the Pond Feb 12, 2018

Convenience stores around the world eventually contend with the same regulations and challenges and while retailers in some countries are at one end of the spectrum, another is just getting started. Hear how to keep up with changing tides and what a big blue banana has to do with anything.

#107 Autonomous Cars, Holograms, Big Brother and Hackers Feb 05, 2018

The International Consumer Electronics Show is the world's gathering place for all those who thrive on the business of consumer technologies. Hear what CES had on display from the latest trends in vehicles to technology and gadgets designed to make life more convenient.

#105 A Conversation With Aloha Petroleum Jan 22, 2018

Hawaii is a great place to visit and a great place to work, especially with Aloha Petroleum. Hear from their CEO as he talks about jobs, culture, community and spam croissants.

Co-hosted by Jeff Lenard and Carolyn Schnare.

#104 New Vehicle Technologies and Urban Design Jan 15, 2018

Emerging technologies are having profound effects on how we live, move and spend our time in cities, but also increasingly on urban form and development itself. Listen in as we discuss the secondary impacts of emerging technologies on urban design and transportation.

#103 Amazon Takes on Convenience Jan 08, 2018

Convenience is generally a good thing, alleviating problems and saving time. Is a fully-automated store like Amazon Go a competitive threat to brick-and-mortar convenience stores or the way of the future?

#102 Gas Prices: Causes and Consequences Jan 01, 2018

Oil prices heavily influence the price of gasoline and diesel fuel at gas stations. How can you anticipate this to better serve your customers?

#101 Fresh Ideas in European Convenience Dec 25, 2017

Convenience stores in Europe differ from those in the United States in operations, look and feel, and foodservice. Hear from an expert in European retail as he details trends, best practices and cool ideas.

#100 Pardon the Disruption Dec 18, 2017

Chip Conley has disrupted the hospitality industry twice, most recently at Airbnb. Chip explains how companies can predict a new wave on the horizon and surf that wave to competitive advantage.

#99 Strategizing Innovation Dec 11, 2017

Convenience is in the eyes of the beholder and unless you retailers think ahead, those eyes will be looking elsewhere. With a strong strategy and embraced innovation, convenience stores can be the retail powerhouse of the future.

#98 Road Trip! Dec 04, 2017

Polar opposite in their food preferences, this odd couple took a road trip to the Chicago NACS Show to sample convenience store food around the country. Frank likes healthy stuff, Al loves delicious stuff. Hear if they found items to match each one's criteria along the way.

#97 Exploring Convenience Food and Drink Trends Nov 27, 2017

Who can top having exactly what you need, exactly when you want it better than convenience stores? Hear how convenience retailers can own convenience, especially in the areas of food and beverages.

#96 Stories from Houston's Hurricane Harvey Nov 20, 2017

Hurricane Harvey devastated parts of Texas and Louisiana in September 2017. The staff at Texas Food and Fuel Association (TFFA) and its members worked tirelessly for days and weeks to prepare and provide recovery resources for fuel retailers in Texas who suffered damages—as well as for communicating information about refining operations and fuel supply, since 32% of the U.S. refining capacity was knocked offline at the onset of the storm.

#95 Dispensing Advice with Leaders of PEI Nov 13, 2017

Hear from the leaders of the Petroleum Equipment Institute (PEI) about issues important to the equipment industry, fuel retailers and general public customers. Topics covered include data security, fuel dispensing technology, international engagement, and consumer protections.

#94 LIVE With NACS Leaders at 2017 NACS Show Nov 06, 2017

Whether looking at metrics, innovation or simply the impact on the community, RaceTrac Petroleum and Kwik Chek Food Stores are preeminent retailers in the communities they serve. We talk about their new initiatives and, more importantly, the trends driving decisions with RaceTrac Petroleum President Billy Milam and Kwik Chek Food Stores President and CEO Kevin Smartt.

#93 How Convenient Tech Can Kill Oct 30, 2017

The Internet of Things has taken over humanity and all those convenient devices and appliances can team up to take you out. Hear how to stay safe in this special Halloween episode of Convenience Kills, um...Matters.

Special: William Shatner's Take on Convenience Stores Oct 25, 2017

William Shatner candidly talks with NACS' Henry Armour and Jeff Lenard about the convenience store industry image, stores of the future and the Prime Directive.

#92 The Practical Future for Convenience Stores Oct 23, 2017

Michael Rogers, former Futurist-In-Residence for the New York Times and media-acclaimed journalist, looks into the future of personal and business technology and tells us what it means for convenience stores and their customers.

#91 Keeping Convenience Stores Beautiful Oct 16, 2017

NACS and Keep America Beautiful are helping convenience stores learn to manage trash and improve recycling. Convenience stores are more than just "America’s Trash Cans," they can be valuable community environmental neighbors.

#90 Partnering for Human Trafficking Awareness Oct 09, 2017

The Blue Campaign and NACS are working together to raise public awareness about human trafficking. Tune in to learn how you can educate customers and employees to recognize human trafficking, report suspected instances and save lives.

#89 Keep on Trucking Oct 02, 2017

There are roughly 34 million trucks registered for commercial use in the United States hauling about 10.5 billion tons of freight and logging almost 450 billion miles each year. Hear what keeps them moving when we talked with experts from the American Trucking Associations.

#88 The Ultimate Lottery Winners Sep 25, 2017

Massachusetts-based Pride Stores is well known in the area for their community giving and made national headlines selling the winning $336 million Powerball ticket in August 2017. Company Founder, Bob Bolduc, talks about the importance of giving back to neighbors and supporting customers.

#87 Is It the End for Gas Stations? Sep 18, 2017

Internationally, governments have pledged to end liquid fuels dominance by going all-in on electric vehicles (EVs). Will we see the U.S. go this route? We discuss a recent Fuels Institute study that might tell us what this means for the traditional gas station.

#86 How to Go Viral and Change Your Life Sep 11, 2017

A year ago, Frank Beard devised a unique experiment to eat nothing but gas station food for 30 days. The experience caught the media’s attention and now Frank still eats at gas stations – but with a job that pays him to do just that.

#85 Transforming Mobility Sep 04, 2017

Today's mobility system is centered around privately-owned, individually-driven, gas-powered personal vehicles that sit unused 95% of the day accounting for 15% of U.S. emissions that increase pollution, traffic congestion and infrastructure pressure. What emerging technologies and societal trends could create opportunities for a re-envisioned mobility future?

#84 Partner with the Red Cross Aug 28, 2017

Disasters – large or small – can strike anytime and anywhere devastating homes, families and communities and American Red Cross volunteers are always ready to help. In search of donations of money, goods and gratitude, hear how you can make a difference and get involved with the Red Cross.

#83 Tomorrow’s Vehicles: Projections Through 2025 Aug 21, 2017

Regulations affecting vehicles in the United States and Canada have the potential to dramatically reshape the transportation industry by 2025. The manufactured vehicles and required fuels could influence the landscape of the fuel supply and distribution industry in the coming decade.

#82 Protecting Your Food Brand Aug 14, 2017

It only takes one instance of food borne contamination - or rumor of contamination - to essentially kill your food brand and business. Hear how you can protect your customers and your reputation.

#81 Urbanization - The Effect of Urban Development on Vehicle Travel and Fuel Demand Aug 07, 2017

Leveraging more than 100 years of public data, experts evaluate the relationship between transportation capabilities and where and how people live. Hear insight into the dynamics that might shape living conditions as populations in urban environments expand.

#80 Bringing Ethanol and Electricity to Market Jul 31, 2017

We talked with Kum & Go’s VP of Fuel, James Peroli, about selling E-15, customer reactions and his opinion on the future of mobility.

#79 A Conversation with Cumberland Farms Jul 24, 2017

Cumberland Farms took a novel approach to growth – it downsized its store count considerably so it could reinvent itself around key initiatives and put a focus on people.

#78 Fueling With Purpose Jul 17, 2017

We talked with Pete Davis, Founder and CEO of GreenPrint about consumer brand preference for sustainability and corporate social responsibility and how that affects fuel retailers.

#77 Getting Crafty with Beer Sales Jul 10, 2017

The craft beer segment has been growing steadily with smart retailers devoting more cooler space to local favorites. On this episode, we talk with Virginia’s Port City Brewing Company about growing sales through clever marketing and community engagement.

#76 How Would You Introduce a New Transportation Energy System? Jul 03, 2017

Winners of the 2017 Fuels Institute Case Competition, Georgetown students Mary Fay and Jesse Spodak, discuss how their model for a new transportation energy system would rely on liquefied natural gas (LNG) to power fleets of autonomous, light-duty vehicles for shared use in urban areas.

#75 A Conversation with Aramark Jun 26, 2017

Small format retailing around the world differs in shapes and offerings, but one thing remains the same – delivering convenience and striving for excellence. We talked with industry icon, Frank Gleeson, about the state of European convenience retail and NACS as an international trade association.

#74 Miracles by Speedway Jun 19, 2017

With more than 2,700 stores throughout the eastern U.S., Speedway knows that it takes differentiation and benchmarking to be the best at what they do. Glenn Plumby will share some stunning figures about the convenience industry released by NACS Research. Glenn also will share how deeply Speedway is committed to community involvement as the largest contributor within the convenience store industry to Children's Miracle Network Hospitals in addition to United Way.

#73 Talking Shop With The SupermarketGuru Jun 12, 2017

Hear what’s hot in supermarkets, retail and trends that convenience retailers need to be aware of to stay on top of their game from the SupermarketGuru, Phil Lempert.

#72 Gulf Oil on Weathering a Storm Jun 05, 2017

Hear from fuels expert, Ron Sabia, former president of Gulf Oil, as he talks about the impact of disruptions like hurricanes on fuel supply.

#71 A Conversation with Casey's General Store May 29, 2017

With nearly 1,950 stores in the Midwestern U.S., Casey's General Store's Julie Jackowski talks about the company's past, present and future. Hear how Casey's insists each store feels like home for customers and employees by embracing great tasting food, providing a clean and comfortable environment in their stores and creating a secure business infrastructure.

#70 Partnering for Healthier Convenience May 22, 2017

NACS has committed to the Partnership for a Healthier America to help guide convenience stores to serve healthier options to customers. As the first retail association to join PHA, NACS has a plan to revolutionize the industry to help curb the American obesity epidemic.

#69 Share and Compare May 15, 2017

One of the most innovative ideas in the convenience store industry – study groups to help make each other better operators – actually came from another industry.

#68 Where Are All the Shoppers? May 08, 2017

It’s okay to look in the rear-view mirror, but what’s more important lies ahead for the convenience retail industry. We will talk with Nielsen's retail analyst Todd Hale about what really matters to consumers and where they will be shopping in the coming days.

#67 Fuel Future Is Not Rotten May 01, 2017

The fuel retailing industry has proven itself resilient in the face of regulations, supply disruptions and demand fluctuations. We talk with former NACS Chairman Tom Robinson to get a retailer's take on the fuels market, regulatory environment and consumer optimism.

#66 A Conversation with the NACS Chairman Apr 24, 2017

As the 2016-2017 NACS Chairman, Rahim Budhwani has promised a legacy of caring, giving back and inclusivity. We talked with Rahim about his innovative foodservice offers, his views about the convenience industry's future and the importance of being a part of the community.

#65 Is Anyone Buying E85? Apr 17, 2017

The Fuels Institute E85 retail market report takes a deep dive into retail daily sales data to uncover whether E85 pricing really matters to consumers.

#64 For the Love of (Gas Station) Food Apr 10, 2017

Have you ever wondered which gas station serves the best cow tongue in Arkansas or has vegan food in Virginia? Hear from the Gas Station Gourmet guru, Al Hebert, as he shares tales of the best food finds and unique local fare and flare he’s discovered on his travels.

#62 ‘C-Store’ Stands for Community Store Mar 27, 2017

“‘C-store’ doesn’t just stand for ‘convenience store’ – it stands for ‘community store’” was arguably the most quoted line from the 2017 NACS Show general session stage. We look at consumer survey data and broader consumer trends that show how communities embrace the “community store” and offer ideas and resources to help you engage more closely in the community.

The hosts build the business case for why community relations is important – and share how NACS can help retailers tell their story in the community.

#60 Fight INFObesity with Dietitian Advice Mar 13, 2017

Approximately one-third of all Americans are considered obese, and the percentages are increasing. As more consumers look toward diets and other solutions to gain control of their weight, there is another problem, known as “infobesity.” Simply put, there is too much information about nutrition and it’s becoming more difficult to make the right nutrition choices, especially when there is conflicting information. Like any food product, too much information is unhealthy. We’ll talk about what retailers and consumers can do to find the best food information quickly.

#57 The Big Trends from the Auto Show Feb 20, 2017

If you haven’t been to an automobile showroom in a few years, you’ll be in for a surprise next time you go. Automakers are putting a big emphasis on a few new fuels and power sources, as well as some amenities that make your car feel more like your living room. We’ll take listeners through some of the bigger trends on display from the 2017 Washington Auto Show – and discuss what it means to retailers.

#56 Cyber Attacks on Your Business Feb 13, 2017

Computer hacking has dominated the political discussion for most of the past year, but hacking goes well beyond politics. From data breaches to malware and ransomware, every business—or even every computer—is vulnerable. What can businesses do to best protect themselves from attacks—and what can they do to prepare for broader threats beyond their control?

The hosts talk to Gray Taylor about all of the potential cyberattacks that businesses face—and what they can do to mitigate their risk to their businesses.

#55 A Conversation with Sheetz CEO Joe Sheetz Feb 06, 2017

With 500-plus stores throughout 6 states, Sheetz is regarded as one of the most successful convenience retailers in the country. From its popular MTO sandwich program to its work with the Partnership for a Healthier America and its recognition as one of the best companies to work for, Sheetz has a lot of things going for it. But at the same time, it’s also continually looking to reinvent itself. What are the trends that are driving change and how can retailers take advantage of them?

The hosts talk to Sheetz CEO Joe Sheetz about how the company is continually seeking out new opportunities and addressing challenges that are common to convenience retailers.

#54 How Mexico’s Deregulated Fuels Market Affects the U.S. Jan 30, 2017

Recent challenges with adjusting to a deregulated market in Mexico have led to an unusual sight: Mexicans coming across the border simply to buy fuel for their vehicles. Recent price increases and shortages are part of the growing pains for the Mexican petroleum market that is in the early stages of adjusting to a deregulated market for the first time in nearly 80 years.

The hosts talk to their guest about how the recent challenges facing Mexico’s deregulated fuels market affects the United States.

#52 An Assessment of the U.S. Fuel Distribution Network Jan 16, 2017

There has been much more focus on the “crumbling infrastructure” related to how vehicles travel on the roads and bridges in the United States. But what about the infrastructure that supplies the 12 million barrels of transportation fuel that is required every day? And what are the critical considerations for any new fuels introduced to the market—especially how they must fit into an existing infrastructure? The podcast examines the research findings in a Fuels Institute report that evaluates the U.S. supply chain, how it works and what limitations/weaknesses exist at each point to accommodate diverse fuel specifications and achieving higher rates of biofuels penetration. Understanding the fundamentals of this complex system is essential for anyone considering introducing a new product into the market or adjusting market dynamics for any reason.

#50 Foodvenience Jan 02, 2017

What do stand-out convenience stores around the world have in common? Good locations, great food and superb service. Hear about retailing around the world from NACS European partner and managing director of Insight, Dan Munford. From “foodvenience” to dog washes, find out what makes a store memorable and worth the cross-continental trip to visit.

Host Carolyn Schnare, NACS Director of Strategic Industry Initiatives, talks to Dan about convenience retailing excellence around the world and in the United States.

#49 Assessing Fuels Markets Dec 26, 2016

For fuels retailers and their customers who are used to seeing retail gas prices change a few times a month, Denmark would be quite a shock, with prices changing a dozen or more times a day. That’s just one of many insights that Ian Thompson shared from his international travels in studying fuels markets. One thing is certain--fuel retailing is not easy and is getting even more complicated with the impact of increased competition, de-regulation, volume challenges and ever-diminishing margins around the world. Also hear how deregulation is affecting markets in India, Brazil and Morocco, which are in early stages of deregulation. The key for retailers is to focus beyond just pricing strategies and look at other offerings to differentiate from their competition. Co-hosts Stephanie Sikorski and Donovan Woods talk with guest Ian Thompson of Kalibrate about broad trends like competition and deregulation and how it affects the fuels markets around the globe.

#48 EMV Implementation Extension—But Don’t Put Off Upgrades Dec 22, 2016

Those new “chip” credit card readers that are seen inside some retail stores may not be coming to your local gas station as soon as originally planned—the implementation date to require something known as EMV at gas pumps was extended from October 2017 to October 2020. This announcement is particularly beneficial to the fuel retailing community. What does this implementation date change mean for small and medium-sized retailers that comprise 80% of the convenience and petroleum retail market—and how does this affect your fill-up?

The hosts discuss how the new implementation date for outside EMV affects retailers—and their customers.

#47 Amazon Go: How It Could Disrupt Convenience Stores Dec 19, 2016

The new Amazon Go retail concept is groundbreaking—an 1,800-foot store where customers use an app to continuously check out and never have to wait in lines. Amazon is just the latest in a long line of retail giants testing the convenience space, including Walmart, Tesco, Target and The Home Depot. How might this affect the convenience store industry? And, how does this revolutionize the concept of convenience, both now and over the next few years?

The hosts discuss how the new Amazon Go retail store concept could revolutionize the retail environment—and what retailers can study to consider implementing at their own stores.

#46 Doing Good for the Neighborhood Dec 12, 2016

For VERC Enterprises, business goals always come back to serving the community. Nearly 20 years ago, the company tested a program to provide work to individuals with intellectual and developmental disabilities. After finding that the program significantly increased culture, it grew to providing employment to other hard-to-place individuals. Today, more than 20% of the 250 employees are individuals with intellectual and developmental disabilities. This is just one of the many ways the company seeks to delight customers and celebrate the communities in which it serves.

Co-hosts Jeff Lenard, NACS Vice President of Strategic Industry Initiatives; and Stephanie Sikorski, Director, NACS Foundation and Mission Marketing talk to Leo about how he delights customers and gives back to the community.

#45 EPA and Tank Corrosion Dec 05, 2016

EPA’s Office of Underground Storage Tanks is responsible for ensuring that fuel retailers maintain their tank systems to prevent petroleum releases. A 2016 report issued by the Office found that many diesel fuel retailers have experienced excessive corrosion in their systems and that many more may not even know they have a problem. Convenience Matters spoke with EPA about this study, new tank regulations and the relationship between EPA and tank owners.

Co-hosts John Eichberger, Executive Director of the Fuels Institute, and Donovan Woods, Director of the Fuels Institute, talk to the EPA about the Agency’s report on corrosion in diesel storage tanks, underground storage tank regulations and priorities for the tanks program.

#44 Are You Fit for Fresh? Nov 28, 2016

Customers are increasingly seeking out more fresh items at convenience stores--whether bananas, fruit cups or salads. And this trend is attracting new customers, especially millennials and women. But that doesn’t mean that a fresh offer will work at every store. If you’re not sure if you are ready to expand your fresh offer, review a quick 10-point checklist that Kelly helped develop as part of her involvement on the NACS-United Fresh “Fresh Convenience” task force.

Co-hosts Jeff Lenard, NACS Vice President of Strategic Industry Initiatives; and Stephanie Sikorski, Director, NACS Foundation and Mission Marketing talk to Kelly about what stores need to consider before they embark upon a more comprehensive fresh offer in stores.

#43 No Soup for You Nov 21, 2016

Larry Thomas is known by that iconic character but sometimes it’s about being in the right place at the right time. He got the call to play the part about 7:30 at night and came up with his character in the early morning hours. And over the course of those few hours he created a character so memorable it led to an Emmy, an iconic catch phrase and a product line of, you guessed it, soups. Larry shares his thoughts on the NACS Show, explains how soup can sell in a c-store, and provides a behind-the-scenes account of his time working with the stars of the hit TV show, Seinfeld.

Co-hosts Stephanie Sikorski, Director, NACS Foundation and Mission Marketing; and Nat Keller, NACS Director of Marketing talk to Larry about foodservice in the convenience channel with the debut of his new soup line, growing up in an entrepreneurial household, and—of course—what it’s like to have been a part of a show that revolutionized American pop culture.

#42 Understanding Consumers’ Minds Nov 14, 2016

Why do blindfolded taste-test volunteers say that chocolate yogurt tastes like strawberry yogurt? It comes down to psychology and if their minds think it, they react accordingly. NACS Show attendees packed an education session to get insights about how the consumers’ mind works from Adam Brumberg—and we had a chance to dive deeper into how retailers can better understand human psychology to help increase sales of better-for-you items in stores.

Co-hosts Jeff Lenard, NACS Vice President of Strategic Industry Initiatives; and Carolyn Schnare, NACS Director of Strategic Industry Initiatives talk to Adam about the psychology behind how consumers make decisions—and what you can do about it.

#41 Competitive Advantage Nov 07, 2016

“You need to separate yourself from the competition,” stresses Kent Couch. It’s something that he first did with a series of record-setting cluster balloon flights, beginning in 2006. However, the story about his Stop & Go store in Bend, OR, is really about what they have brought home from learning at NACS Shows and through NACS membership. Currently, it’s the wildly popular growler program, with more than 50 taps in the gas station. His store was the first to put in a growler station in the Northwest a few years ago. (Kent said that he got the idea from a NACS Daily article, and he says that it may have kick-started the entire growler craze in the Northwest.)

Co-hosts Jeff Lenard, NACS Vice President of Strategic Industry Initiatives; and Carolyn Schnare, NACS Director of Strategic Industry Initiatives talk to Kent about how he finds ideas to grow his one-store business. (Hint: The NACS Show plays a big role.)

#40 Life Is Good Oct 31, 2016

Everyone at the NACS Show was talking about the NACS Show general session speeches. So it only makes sense that Convenience Matters talked to one of these speakers, Steve Gross. At the heart of his work, Steve helps others discover the power of optimism so that they can build resilience and bring greater joy, connection, courage and creativity to their lives.

Co-hosts Carolyn Schnare, NACS Director of Strategic Industry Initiatives; and Stephanie Sikorski, Director, NACS Foundation and Mission Marketing talk to Steve about the themes that were part of his highly acclaimed 2016 NACS Show general session presentation.

#39 Store Tours: South America Oct 24, 2016

The fuels and vehicles markets are truly global in scope and there are a number of fueling trends in South America that are relevant to the United States, from how they fuel vehicles to what fuels are sold, to what consumers do once they come inside the stores. And, as can be expected, there are also some interesting fueling-related issues that have emerged.

#38 Ethanol Overview Oct 17, 2016

For a lot of consumers, ethanol seems like a new transportation fuel, whether E85, E15 or the standard E10 blend that is in virtually every gallon of gasoline sold today. But it’s actually the fuel that was used for those first automobiles produced in the 1880s. And ethanol is continuing to evolve, with new blends and feedstocks expected to fuel its growth, and an expanded distribution infrastructure that is efficient at delivering ethanol to markets throughout the U.S. Hear some trends you can expect to see in your tank – and get some in-depth analysis of the market.

#37 The Greatest Show on Earth Oct 10, 2016

Whether you are a first-time attendee or a regular, there is always something new to see and do at the NACS Show. So are there any tips for getting the most out of your experience? Our panelists certainly would know because cumulatively they have attended 50 NACS Shows. What’s their advice–beyond to wear comfortable shoes? It’s really about having a plan for success because all it takes is one great idea that can change your business.

#36 Beer Oct 03, 2016

The hosts discuss how beer sales have evolved at convenience stores, with more of a focus on local brands and growlers.

Convenience stores have long been a leader in beer sales. Not only do they sell more than half of the beer purchased in the United States, they are also leading the movement toward more local beers and growler programs. And there are some significant opportunities for retailers to continue to grow sales, with new concepts emerging, such as “crowlers” – growlers in cans.

#34 Pulling Together Sep 19, 2016

The hosts discuss how NACS works with the Project on Nutrition and Wellness to create tool kits and programs to better the convenience retailing industry.

On paper, the concept sounds like herding cats: bringing together disparate groups, sometimes even those who are polar opposites, to address a critical problem for the common good. Yet in the case of Convergence, which spawned the Project on Nutrition and Wellness, it works. The group has brought together individuals and groups — with expertise in consumer behavior, marketing, public health, nutrition education and public policy — and worked with NACS to create a major, unified shift in demand for healthier foods at convenience stores.

#31 Will Tesla’s Reality Meet Its Dreams? Aug 29, 2016

On paper, Tesla’s had an amazing year. It has 400,000 pre-orders for its new 3 series, at a time when annual EV sales from all EV auto makers are about 115,00 a year. And its stock price is rising, even as the company begins to experience growing pains. Is it possible that its promise will be greater than its success? And more important, how does what happens with Tesla affect the future of EV in the United States?

#30 Thirty Days of Gas Station Food Aug 22, 2016

There’s a perception that “healthy eating” doesn’t take place when you eat out. Restaurants, gas stations, fast-food establishments — they’re all spoken of as if they’re part of the problem. But are they? Frank Beard, an endurance athlete from Iowa, wanted to do something extreme and change the conversation, drive. So he recently conducted an experiment. To prove that it’s possible to stay healthy while eating out, he consumed only gas station food for 30 days. Find out what happened.

#29 AAA Evaluates Fuel Performance Aug 15, 2016

AAA suggests that consumers will find value – and pay extra – for Top Tier gasoline. We discuss recent findings and surveys that support these claims.

AAA is viewed by millions of Americans as their advocate with regards to solid choices concerning their driving investments. In July 2016, the organization published a report advising drivers to seek out retailers who sell “Top Tier” gasoline. Auto makers have been promoting Top Tier gasoline since the early 2000s and have recently boosted their efforts to recruit more retailers to sell certified Top Tier gasoline. What is Top Tier gasoline, why is it considered better for your engine and should retailers sign up to sell it?

#28 Fueling a Clean Transportation Future Aug 08, 2016

As great strides are made in developing vehicles that have fewer emissions and are more energy efficient, it’s important to also ensure that the processes to extract energy sources is equally clean.

The motor fuels that power today’s vehicles are as clean and as uniform as they ever have been. But, that’s not the case once you go further “upstream.” Today’s global oil supply chain is undergoing rapid a transformation, as inexpensive and easily accessed oil reservoirs are drying up, forcing major industry players to locate, extract, and refine ever-riskier, costlier and dirtier sources of oil. The new report, “Fueling a Clean Transportation Future,” looks at the issues facing the oil industry and what we can do to ensure what oil we do use doesn’t get dirtier.

#27 What’s in a Name? Aug 01, 2016

There is probably no one element of starting a business that is more discussed – and debated – the company name. For convenience retailers that challenge is even more pronounced because they operate in an industry with more than 90,000 companies. And since everyone knows that convenience stores are quick (or kwik, qik, or quik) and easy, how can someone find a name that sets the store apart? A NACS Magazine cover story examined this topic and naming experts suggested both a process to define a business and suggested a few names that they said were perfect for the industry.

#26 Warm Weather Heats Up Sales Jul 25, 2016

Overall, convenience store sales from June through August are about 5% higher than the rest of the year, according to NACS sales data. And the sales of packaged beverages – soda, water, juices, teas and sports and energy drinks – are nearly 18% higher over the hot summer months. Warm weather and longer daylight hours are the reason behind the growth in sales, but there are some other factors that drives summer sales.

The hosts discuss the dynamics of convenience store sales over the summer months – what items sell more and why?

#24 Texas Convenience Stores Jul 11, 2016

Texas has the most convenience stores and also is a leader in driving innovation. Who are the companies leading the charge and why? Texas dominates the convenience store industry. It is where the industry began in 1927 and today is home to more than 15,600 convenience stores, or one of every 10 convenience stores across the country. The ideas and the execution also make Texas unique, from stores with delicious tacos and even lobster bisque to innovative designs and some very unique offers.

#23 Gas to Go Jul 04, 2016

Silicon Valley seeks to disrupt the retailing business with a number of initiatives. What are their odds of success? A number of emerging companies are seeking to disrupt the retail fueling business by offering gas on demand: click on an app, order your fuel and wait for your fill-up. Company promises proclaim “Welcome to life without gas stations” and “Never stop for gas again.” But is this an industry that can be disrupted by technology; and what are the challenges that these businesses face in replacing the country’s 39 million fill-ups each day?

#22 We Card Jun 27, 2016

We Card was founded to minimize youth access to tobacco. More than two decades later, it’s working, and there are a number of new initiatives to further its success. The hosts share clips from interviews conducted at NACS Day on the Hill to learn the importance of advocacy – and how others can get involved. NACS was a founding member of the pioneering We Card program that was launched in in 1995 to help introduce the concept of responsible retailing on a massive scale. Today, convenience stores verify identifications for age-restricted products 4.5 million times a day – almost triple the 1.8 million IDs verified by TSA on a daily basis. TheWe Card program has provided retailers with over one million in-store educational kits and has trained over 375,000 retail employees nationwide.

Guest: Doug Anderson, president of The We Card Program

Co-hosts: Jeff Lenard, VP of Strategic Industry Initiatives for theNational Association of Convenience Stores; John Eichberger, Executive Director, Fuels Institute

#21 Fresh Convenience Jun 20, 2016

Two years ago, NACS and United Fresh partnered to develop tools to increase the sale of fresh produce in convenience stores – and the partnership has been successful in its objectives. With more than 154,000 locations across the country, convenience stores are increasingly seen as a convenient destination for consumers to buy fruit and vegetables. And part of that reason is because NACS and the United Fresh Produce Association have worked together to significantly increase the sales of fresh produce in convenience stores. The groups have jointly developed toolkits and created task forces to continue to further their work.

Guest: Tom Stenzel, President and CEO of the United Fresh Produce Association

Co-hosts: Jeff Lenard, VP of Strategic Industry Initiatives for theNational Association of Convenience Stores; John Eichberger, Executive Director, Fuels Institute

#20 Advocacy Made Easy Jun 13, 2016

While it may sound cliché, members of Congress really do want to hear from their constituents. NACS, like many leading associations, makes it easy for its members to come to Washington, learn the process and the issues and then have productive meetings with their elected officials. Whether you are a first-timer at an annual day on Capitol Hill or a regular – or even a supplier member, the process works. We’ll get to tips and advice from a variety of attendees – and provide context for how others can get engaged.

#19 Shared Travel: Revolution or Evolution? Jun 06, 2016

Smartphones have gone well beyond transforming how people communicate and share moments from their lives on social media – they are now transforming how people share things, whether renting homes, selling goods or even sharing cars. The allure to shared travel comes down to one central fact: the average vehicle is used about 5%, on average, each day. Will shared travel disrupt the market – and if so, who will lead this change?

Smartphones have revolutionized how we use a variety of products. Can they also affect how we use our vehicles? The hosts will discuss the findings from a new Fuels Institute research paper.

Co-hosts: Jeff Lenard, VP of Strategic Industry Initiatives for the National Association of Convenience Stores; Donovan Woods, Director of Operations, Fuels Institute

#17 Finding New Ideas May 23, 2016

Convenience retailers are always looking for new products or concepts to delight their customers. Sometimes they are able to incorporate them into an existing business – and sometimes it leads to an entirely new business.

Richard talks about how he finds new ideas and even new business opportunities, such as his new concept, the Bottle Shop.

#16 Skimming: What You Need to Know May 16, 2016

Fuel dispensers have become one of many targets for thieves looking to steal credit and debit card information by “skimming,” an aggressive tactic used to illegally obtain consumer card data for fraudulent purposes. How real is the threat and what can you do to minimize it?

A discussion about the threat that skimming poses to consumers and retailers and what is being done to mitigate risks.

Host: Jeff Lenard, VP of Strategic Industry Initiatives for the National Association of Convenience Stores

#13 You Can Go Home Again Apr 25, 2016

The convenience store industry is full of family businesses,whether multi-generational or a husband and wife team. The Hub Convenience Stores in North Dakota is one such family business and more – it is Jared and DeAnn Scheeler’s return to their hometown to build a new business.

Jared and DeAnn talk about some of the unique elements of running a family business – especially when it’s a new concept in a new location.

#12 Convenience Stores as Safe Places Apr 18, 2016

The old mindset was to discourage teens from hanging out outside retail locations. But today a number of them encourage teens to come to their business — at any hour — so that they can be in a safe haven if they find themselves in a situation where they need help. Convenience stores are playing a role in helping young people find a safe place — and it is literally changing lives.

#11 The Ultimate Good to Go Apr 11, 2016

Convenience stores must be incredibly nimble to respond to customer demand, especially related to fresh and prepared food. In some cases, stores are evolving beyond their physical location with food trucks, like the pit beef concept that is drawing raves in the Columbia, MD, area.

#10 Defining the Future of Fuels Apr 04, 2016

From electric charging to ethanol to compressed natural gas and hydrogen, new fueling options continue to gain traction in the marketplace. As these and other new fueling options emerge as viable alternatives to traditional gasoline and diesel fuel, it is critical that policymakers and industry leaders have access to the latest research related to consumer vehicles and the fuels that power them.

Jay talks about his role in leading the Fuels Institute, which incorporates the perspective of interested stakeholders affected by this market, as well as his lengthy career in the convenience and fuels retailing industry, from his early days opening a store to his outreach during the 2010 BP Deepwater Horizon oil spill.

#8 How Do You Sell Healthy? Mar 21, 2016

Five years ago, it was unusual to see fresh fruit in a convenience store. Today, it’s unusual to not see bananas and other healthy items in stores. Why the shift and what is the profile of the consumer demanding better-for-you options in convenience stores?

#7 Convenient By Design Mar 14, 2016

Can design make you thirsty or hungry? Don’t rule it out, because store design is one of the most critical elements in retail. And at convenience stores, design is even more critical because the experience has to be fast. We’ll talk about new design trends and how they vary around the world.

#4 Convenience Stores in the Movies Feb 22, 2016

“Clerks” is the most famous example of a movie about convenience stores but they are the setting in a plenty of other movies. Why? Because convenience stores are where people gather and that moves along the narrative. An acclaimed article about the topic was in NACS Magazine, featuring an interview with 2016 Oscars host Chris Rock.

#3 Is Hydrogen the Next Big Fuel? Feb 15, 2016

Hydrogen is the most abundant element in the universe. We will never run out of it. But will we run our cars on it? There are a number of high-level initiatives that are seeking to make hydrogen-fueled vehicles a reality.

#2 Making the Healthy Choice the Convenient Choice Feb 08, 2016

Working with the Partnership for a Healthier America, more than 1,000 convenience store locations across the country have committed to offering an expanded selection of fresher, healthier choices, helping jumpstart the industry’s efforts as they begin to focus on increasing access to more nutrition options.

#1 New Cars and New Fuels Jan 29, 2016

Convenience stores sell 80% of the gas purchased in the country, but what will those vehicles look like in the coming years? You’ll hear about new vehicles and technologies that will shape the future automotive landscape with a report from the 2016 North American International Auto Show in Detroit.

Co-hosts: Jeff Lenard, VP of Strategic Industry Initiatives for the National Association of Convenience Stores; John Eichberger, Executive Director of the Fuels Institute

Guest: Donovan Woods, Director of Operations for the Fuels Institute

What Is Convenience Matters? Jan 01, 2016

Whether it’s for food, fuel, drinks or snacks, about half of the U.S. population shops at a convenience store every day. On Convenience Matters, a weekly podcast brought to you by NACS, we’ll talk about what we see at stores and what the future may hold for our industry.

Guests include industry leaders, partner organizations, celebrities, industry experts and convenience store fanatics. Hear unique approaches to current challenges facing the industry, inspiring personal stories, as well as best practices, tips, and trends.

You’ll enjoy this podcast if you work in retail, supply products or services, are fascinated by the auto industry and the future of fueling and mobility or simply love convenience. Tune in each week to find out what’s happening as we advance convenience and fuel retailing.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected