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Episode 23: Assisting Partners with their Lifecycle Practice Aug 15, 2023

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Todd Ringleman from Ray-Allen meets with Scott Schell to discuss how Cisco and Partners can be unified in their lifecycle initiatives, and how that has a positive effect on Customer outcomes.

Episode 22: CX Customer Success Story with Choctaw Nation Aug 08, 2023

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Scott Schell and David Watkins from GDT do a deep-dive into a customer success story with Choctaw Nation and discuss the incredible impact their services had for this community.

A Personal Growth Journey: What a Global Career has taught Alexandra Zagury Aug 04, 2023

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This episode features Alexandra Zagury, Cisco’s Vice President for the Partner Managed & as-a-Service business in the Global Partner Routes to Market Sales Organization. She leads the development of Cisco’s strategy to drive over $10B partner managed business and go-to-market capability. Alexandra is a true global citizen, fluent in four languages and has delivered results in more than ten countries in Asia, Africa, Europe, the Middle East, North America and Latin America. Her story is one of personal growth across multiple continents, with precious life lessons learned along the way.

Season 2, Episode 4: Think Less, Make More, Greg Petroff, VP UX Design Aug 03, 2023

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Episode length: 21 minutes Greg talks to Principled about his new role as the first chief design officer for Cisco’s Security & Collaboration business and how he advocates for design internally at Cisco to build a design-led culture. The value of this new culture will be felt as Cisco generates net positive outcomes for society. Greg encourages his teams to make more and think less to push through the ambiguity of the product development process, as it’s the making that informs the decision-making as to the best way forward. Key moments 1:18 The role of a chief design officer 3:00 Greg’s favorite book 5:01 Designing towards outcomes 9:39 How designers use juxtaposition to get new ideas 13:17 Building products for a SaaS environment 16:49 What it feels like working in a design culture 18:30 Product and design teams think differently Episode transcript: https://cisco.box.com/s/7o768rp16gz1qpu7f4mv1bz53k80992d

Tech Stories - ep01 - The power of that thing in your pocket Aug 02, 2023

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In this episode, Tristan tells us a story about a Cable service provider facing random outages, with a cause well beyond what we could think of. Every month, Nico and Tristan present us interesting and unusual tech stories from Cisco CX centers. Subscribe to Cisco Podcast Network to be sure not to miss the next one. Follow us on X (Twitter) @CiscoTechStorie and send us your comments, we value your feedback!

Episode 19: Collaboration made easy with SynergySky  Aug 02, 2023

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Get to know Mark Dumas, President of Americas, and Sean Lessman, VP of US Public Sector, as they discuss SynergySky and Webex's longstanding partnership alongside Cisco co-hosts Abi Fagiri and Taryn Montero. Synergy SKY makes it easy for your Cisco Devices to schedule, join, and share content with all major meeting platforms through a platform-independent interoperability solution. Currently available for purchase on the Cisco Global Price List

Episode 21: The Future of CX Partner Success and Partner Lifecycle Services Aug 01, 2023

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For the second episode with Denzil Samuels, Scott Schell and Denzil discuss how Partners can accelerate their CX practice with Partner Lifecycle Services.

Season 2, Episode 3: Making user experiences sticky with Magnetic, Jason Nako, Dir., UI/UX Eng. Jul 25, 2023

Show notes

Episode length: 11 minutes Principled talks to Jason about implementing a common design system called Magnetic for Cisco products in Security and Networking, to streamline development. He says that the principles naturally align with the values a common design system brings, giving users cohesive product experiences that delight with constant improvement. Jason and his team recently brought together design leaders from across Cisco for a workshop that looked at consumer products for inspiration. This group of designers formed what they call a Common Council to make sure their design components are flexible and scalable, so no one has to start from scratch creating new product interfaces. Key Moments 1:17 Competing Design Systems yield fragmented user experiences 1:54: House of Brands versus Branded House 2:23 Principles naturally align to what design systems bring 3:40 Finding out about user pain points 4:30 Navigation Redesign workshop 5:39 Borrowing from consumer products 6:53 Common council guides common design 8:06 Designing to support multiple product needs 8:40 Product principle dock lights up relevant product principle 10:04 The Sneakerhead Episode transcript: https://cisco.box.com/s/ytuln2q9adjhvrzei1e3actuqwx173gj

Episode 20: Achieving Customer Outcomes with the CX Partner Success Team Jul 25, 2023

Show notes

For the 20th edition of Partner Perspectives, we feature back-to-back episodes with the Cisco CX Partner Success leader, Denzil Samuels. In this recording, Scott Schell and Denzil talk about the experiential economy and how that affects the Customer Experience.

Small Business, Big Solutions: The Future is Cloudy Jul 20, 2023

Show notes

While the cloud may have once been an unfamiliar concept, it has now become the baseline for operations for businesses of all sizes. In this new era, where priorities have shifted to increasing the efficiency and agility of innovation, developers and businesses are finding ways to level up their own platforms by integrating apps from the marketplace. In this episode, Ian is joined by Grant Shirk, Head of Product Marketing at Cisco Meraki, and Miriam Kung, SMB Product Marketing at Meraki, to discuss this new era of the cloud and how small businesses can take advantage of these developments to accelerate the growth of their businesses. Learn more about Cisco SMB solutions: https://www.cisco.com/c/en/us/solutions/small-business.html?ccid=cc004168

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