CIO Talk Network Podcast

Latest Episodes:

Can an IT Leader Create The "Optimal Portfolio"? Feb 16, 2011

Show notes

The optimal IT program/project portfolio is one that delivers the most value at the least cost that can be successfully exploited as long there is enough agility and flexibility to capitalize on the opportunities in a timely manner that avoids market volatility. Is this an achievable goal? If not...how close can we get to it?

Guest 1: Zahid Afzal, EVP and Chief Information Officer, Huntington Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/zahid-afzal/

Guest 2: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/can-an-it-leader-create-the-optimal-portfolio/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Assembling a Business "Village" for Effective Customer Support Feb 09, 2011

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The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to reach out to external partners, developers, and even other customers. How can IT pull all these people from so many different business constituencies together into a virtual "village" to really resolve customer problems?

The CIO as a BPI Leader Feb 02, 2011

Show notes

BPI initiatives can significantly benefit organizations, by improving customer acquisition and retention, by improved worker productivity, by cost optimization, and improved risk management. So, should improving business processes be among the most important priorities for IT leaders? Are they interested and/or empowered enough to drive/lead such initiatives or are they better off working as enablers?

Guest: Tony Bender, Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-bender/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-a-bpi-leader/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Running IT as an "Outsider" Jan 26, 2011

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Many CIO's are passionate, talented, and motivated but feel limited in effectiveness, by organizational politics, policy and culture. What if they were given full, unrestricted freedom to think, act, and perform as they thought fit? That is, to act as if they were an unbiased outsider with full authority and a mandate to make the necessary changes they see, as needed? How could we enable this kind of freedom to transform an organization and bring unprecedented growth and profitability! Is this truly unrealistic?

Guest 1: Emily Ashworth, Vice President and Chief Information Officer, American Water Works

Guest Bio: https://www.ciotalknetwork.com/contributor/emily-ashworth/

Guest 2: Nasser Farshchian, SVP and Chief Information Officer, McJunkin Red Man Holding Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/nasser-farshchian/

More on this Episode: https://www.ciotalknetwork.com/running-it-as-an-outsider/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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What Would it Take For "Collective Intelligence" to Become a Reality? Jan 19, 2011

Show notes

Collective Intelligence is a mix of cloud computing and crowd computing where both infrastructures are working optimally. However, cloud computing has issues related to security and privacy, while crowd computing solutions still need improvement in the way they moderate opinion, resolve conflict, and check facts. If we could just get past these issues, we could create a powerful collective intelligence out of a symbiotic relationship of computers, software, and humans. Is this possible? What would it take to make it happen?

Guest: Steven Rubinow, Executive Vice President & Chief Information Officer, NYSE EURONEXT

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-rubinow/

More on this Episode: https://www.ciotalknetwork.com/what-would-it-take-for-collective-intelligence- to-become-a-reality/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Measurably Enhancing The ROI on End User Support Through IT Jan 12, 2011

Show notes

Selling is tough and keeping buyers/students/patients happy is even tougher. Today's consumers are demanding. They want support anytime, anywhere, including diagnostics and fast problem resolution. In the age of 24/7 customer tweeting what does it take to keep buyers happy? How do we measure the ROI of our investments in support people, processes, and technologies? What can we do to continually enhance the ROI of such investments?

Guest 1: John Goodman, Author of Strategic Customer Service, Co-founder Tarp Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/john-goodman/

Guest 2: Matthew Lampe, Chief Information Officer, Los Angeles Department of Water & Power

Guest Bio: https://www.ciotalknetwork.com/contributor/matthew-lampe/

More on this Episode: https://www.ciotalknetwork.com/measurably-enhancing-the-roi-on-end-user-support-through-it/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Is Healthcare ready for the cloud? Jan 05, 2011

Show notes

We value Cloud computing because it offers significant scalability and cost savings, but is that motivation enough for Healthcare to move to cloud? If money were not a constraint, what would be the best roadmap? What are some of the obvious and hidden challenges that we need to overcome? What has been tried and worked (or failed) so far?

Guest 1: Fernando Martinez, Vice President and Chief Information Officer, Jackson Health System, Miami Florida

Guest Bio: https://www.ciotalknetwork.com/contributor/fernando-martinez/

Guest 2: Sandra Palumbo, Research Fellow, The Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sandra-palumbo/

Guest 3: Scott Lundstrom, Group Vice President, IDC Health Insights

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-lundstrom/

More on this Episode: https://www.ciotalknetwork.com/is-healthcare-ready-for-the-cloud/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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IT as The Enabler of Sales Dec 29, 2010

Show notes

How can IT help sales to inform, interact with, and impress customers? What tools can it provide, and how can it enable sales to use these tools more effectively? Some sales departments might value more sales. How can IT facilitate this goal? Another sales department might prefer bigger margins on the sales in hand. How could IT facilitate this goal? How can IT help sales' bottom line?

Guest 1: Gerald W. Shields, Senior Vice President, Chief Information Officer, Aflac Incorporated

Guest Bio: https://www.ciotalknetwork.com/contributor/gerald-shields/

Guest 2: Peter Ostrow, Research Director for Sales Effectiveness, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-ostrow/

More on this Episode: https://www.ciotalknetwork.com/it-as-the-enabler-of-sales/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Should You Outsource Your Enterprise Mobility? Dec 25, 2010

Show notes

Mobile devices of every sort are proliferating and becoming more and more like computers. In parallel, Internet applications, cloud computing, and the need for 24/7 on demand access with authentication and security are increasing the headaches of managing it all. Does it make sense to outsource, or is it better to keep it all in the enterprise? How does an IT leader decide which option to choose, and what are the pitfalls and challenges of either choice?

Guest 1: Eugene Signorini, VP, Yankee Group's Anywhere Enterprise Research Group

Guest Bio: https://www.ciotalknetwork.com/contributor/eugene-signorini/

Guest 2: Oliver Bussmann, Chief Information Officer, SAP AG

Guest Bio: https://www.ciotalknetwork.com/contributor/oliver-bussmann/

More on this Episode: https://www.ciotalknetwork.com/should-you-outsource-your-enterprise-mobility/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Security: https://www.ciotalknetwork.com/topics/security/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Rewiring Your Enterprise Architecture With Social Media Dec 22, 2010

Show notes

Social media is changing how we communicate, live our lives, and do business. So, how hard is it for an IT leader to rewire enterprise architecture and embed social media at business process and technology levels? You can't just slap these tools onto what's there. If these tools are to become integral to business process, people, and technology, they have to be built-in. How do you do that? How big an investment is this likely to be, and what are the risks? Are the challenges and costs worth it?

Guest 1: Gene Leganza, Vice President, Principal Analyst, Forrester

Guest Bio: https://www.ciotalknetwork.com/contributor/gene-leganza/

Guest 2: Sheila Jordan, VP of Communication & Collaboration IT, CISCO

Guest Bio: https://www.ciotalknetwork.com/contributor/sheila-jordan/

More on this Episode: https://www.ciotalknetwork.com/rewiring-your-enterprise-architecture-with-social-media/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/