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    Business

    CFO THOUGHT LEADER

    CFO THOUGHT LEADER is a podcast featuring firsthand accounts of finance leaders who are driving change within their organizations.
    We share the career journey of our spotlighted CFO guest: What do they struggle with? How do they persevere? What makes them successful CFOs? CFO THOUGHT LEADER is all about inspiring finance professionals to take a leadership leap. We know that by hearing about the successes — (and yes, also the failures) — of others, today’s CFOs can more confidently chart their own leadership paths across the enterprise and take inspired action.

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    Copyright: © Middle Market Media LLC, 2019

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    Latest Episodes:
    The Speed of Trust | A Planning Aces Episode Dec 29, 2021
    Show notes

    Steve and Jack discuss how building trust may be an FP&A professional’s greatest skillset. Featuring commentary and FP&A insights from Planning Aces: CFO Puneet Pamnani of KORE Wireless, CFO Robert Alvarez of BigCommerce & CFO Dave Bernhardt of SentinelOne.


    Bonus Replay: Driving Future Performance | Harmit Singh, CFO, Levi Strauss & Co Dec 26, 2021
    Show notes

    Holiday Replay:

    When it comes time for Harmit Singh to brief Levi Strauss & Co.’s management team regarding the latest performance results, Levi’s CFO will often share a briefing document that features a front page bearing the heading “What’s Working and What’s Not.”

    “It’s more difficult to understand what’s not working, and it’s the ‘What’s not’ that helps us to determine the areas on which we have to focus to take the business to the next level,” explains Singh, who notes that the “front page” is carefully rendered by Levi’s Financial Planning & Analysis (FP&A) crew – a team of forward-looking financial professionals whose past feats of analytic derring-do have included helping the jeans maker to foresee the leap from “skinny Jeans” to the baggie look among young consumers.

    It’s here among Levi’s crack team of number crunchers that the “what’s not” often becomes exposed, and it’s here where a new mind-set – one that keeps consumers top-of-mind and favors stakeholders over shareholders – is already visible.

    And just as soldiers are known by the things that they carry, so, too, are finance professionals known by the metrics that they wield – and at Levi’s, these metrics are increasingly consumer-driven.

    Explains Singh: “As the pivot to the consumer mind-set happens, the metrics that have become critical are: How many new customers are we signing up? What is the repeat rate of the customer? And, What is the lifetime customer value?"


    762: In Step With the Digital Beat | Tania Secor, CFO, R/GA Dec 22, 2021
    Show notes

    When CFO Tania Secor looks back at the early years of her finance career, she can’t help but revisit her decision to accept a position with the McGraw-Hill Companies.

    For a half-dozen years, Secor had been entrenched in the private equity world, advising portfolio companies on different growth strategies and helping to complete the acquisition of a string of middle-market firms. Her new role at McGraw-Hill would not only leverage her M&A experience but also situate her within the corporate finance rank-and-file, where she grew accustomed to the cadence of tasks performed by the finance function.

    “I had never done a forecast myself, and I had never been through a rigorous budgeting and planning process at a $10 billion company,” explains Secor, who over the next 8 years would advance into a number of different FP&A roles before being named CFO of the magazine Businessweek, a role that would lead her to become part of a future transaction.

    “I came back from maternity leave and was asked to work with the leadership team to sell Businessweek,” recalls Secor, who would remain CFO of the media property after it was acquired by Bloomberg LLP.

    “During the transition, we had to rip our GL out of McGraw-Hill and put it into Bloomberg—and this had to have been one of the most challenging times of my career,” comments Secor, who notes that as the deal neared completion, her finance team lost its controller, which injected even more stress into the transition period.

    Looking back, Secor says that she wouldn’t want to relive the experience. At the same time, though, she leaves little doubt that ultimately it was the Businessweek transaction that allowed her to plant both feet on the CFO path. –Jack Sweeney

    CFOTL: Tell us about R/GA … what type of company is this, what does it do, and what are its offerings today?

    Secor: R/GA is a digital innovation agency. We design businesses and brands for a more human future. This means that we engage strategists, technologists, creative people, and producers to develop campaigns, websites, mobile applications—any type of digital experience—for our clients, which include world-leading companies like Google, Samsung, Verizon, Nike, and 200 other firms for which we create these digital innovation experiences. We have 14 offices across the world and about 2,000 employees. We are a division of The Interpublic Group of Companies.

    Interpublic Group has a large portfolio of different types of agencies and PR firms. The niche into which we fall is not necessarily media buying and planning—which is “media brands”—and it doesn’t necessarily have anything to do with big standard campaigns for some of what you might consider to be traditional clients. Where we come in is in working with brands that are more innovative or want to complement their campaigns with some more innovative solutions. You might see an R/GA-developed TikTok campaign where the influencer on TikTok is actually engaging with you. We may have used volume capture to take an influencer and create a beautiful digital art campaign that turns into a commercial or a website design or a mobile app. Our services and capabilities run the gamut of the more innovative creative types of digital experiences.


    761: Finding Your Operational Cadence | Scott Walker, CFO Clarity Software Solutions, Inc. Dec 19, 2021
    Show notes

    When CFO Scott Walker has considered new career opportunities in the past, only a small subset of growth businesses have been able to meet all of his desired criteria.

    Very often the firms had achieved product market fit and successfully raised a number of rounds of funding, but to Walker they were just still too young. Perhaps the management was being reshuffled or the operations were too fragmented, and it would become clear to Walker that the company was not yet ready to find its “cadence.”

    This would be of no little import, as helping companies to find their cadence is what Scott Walker does best, or so he explains as he reflects back on the different career choices on his path to becoming an “operational CFO.”

    Says Walker: “My sweet spot is stepping into a business that’s doing well but has to professionalize. It has to grow up. It has to mature. It has to add discipline and build rigor in how it gets things done. This ultimately focuses on execution through decision-making on logic and data and facts.”

    According to Walker, a business might be able to swiftly close its books and review its balance sheet with regularity, but very often the firm is not yet advancing “in step” as one organization.

    “I put a healthy tension on the business to make sure that people are showing up every month, and there is a monthly operating review at which people talk about the fundamental underlying performance of the business,” explains Walker, who believes that the regularity with which people talk about performance helps to inform how decisions are made across an organization and how things ultimately get done in a business.

    Last May, when Walker stepped into the CFO office of Clarity Software Solutions, Inc., he was confident that he had found an excellent match for what he does best. Still, his first 100 days were not without a few challenges.

    “I couldn’t find the cadence in my first couple of months, so the CEO and I sat down and I told him, ‘I need to build a cadence here,'” remarks Walker, who adds that his arrival at the software developer occurred at a unique place in time on the company’s path to maturity.

    Says Clarity’s CFO: “This is a very important time for me as an operational CFO—it’s when I can really help a company.” –Jack Sweeney


    Hiring is the Beginning of Your Go-To-Market Funnel | A Workplace Champions Episode Dec 16, 2021
    Show notes

    Brett and Jack weigh-in on Zoom firing squads, the move to hybrid workplaces and hiring’s enormous impact on your company’s funnel. Featuring the commentary and insights of workplace champions CFO Jim Morgan of CallRail, CFO Amol Chaubal of Waters Corporation and CFO Justin Judd of BanbooHR.


    760: Transitioning from Platform-Led to Product-Driven | David Brolsma, CFO, WP Engine Dec 15, 2021
    Show notes

    When it comes to FP&A data, WP Engine CFO David Brolsma is an open book. “We make a data visualization tool called ‘Looker’ available to all of our employees,” reports the veteran tech executive. “We’re an open book company, so all employees can see almost all of the same performance data points that I see.”

    At the Austin-based start-up that provides developer-centric WordPress products for companies and agencies of all sizes, Brolsma and his extended team keep their eyes on the crucial metric of market share growth, as well as on customer retention, churn, daily active users, and other software-as-a service (SaaS) measures.

    Brolsma helped used a Dutch auction to take Rackspace public in 2008, just before the global economic crisis hit. The fanatical customer support he learned at that cloud computing pioneer proved valuable in helping WP Engine’s customers to navigate the extreme uncertainty brought about by the global pandemic throughout 2020. “COVID was impacting a lot of our customers, especially in industries like travel and hospitality,” Brolsma confides, “so we decided to talk to them to figure out how we could best be of help.”

    Despite WP Engine’s own COVID-related budget cuts and spending constraints, the company eventually offered credits to distressed customers. “It’s difficult to make this kind of decision,” Brolsma adds, “but now our customer retention is off the charts—like nothing we’ve ever seen before.” –Eric Krell


    759: The Making of a Milestone Year | Dave Bernhardt, CFO, SentinelOne Dec 12, 2021
    Show notes

    How should a textbook rental company respond when it discovers that Amazon has just introduced offerings that will make the giant retailer its newest and biggest competitor?

    If it’s 2013 and the company is Chegg, Inc., management found a conference room and locked itself inside not for hours but for days and weeks, according to Dave Bernhardt, who sat alongside the company’s CFO and other operations leaders as they together considered some of the grim realities of having Amazon as a competitor.

    “When Amazon entered the market, pricing on textbooks fell about 40%, so the profit in the business disappeared immediately,” explains Bernhardt, who first joined Chegg as a corporate controller and soon advanced into the vice president of finance role as Chegg tapped into more of Bernhardt’s FP&A acumen.

    “We needed to find a way to make our business ‘capital light,’ and the question became: ‘How do we get out of where we are and take our money and put it back into something that will basically give it back to us?,’” recalls Bernhardt, who notes that Chegg’s management quickly zeroed in on partners and competitors facing a similar Amazon threat.

    “We partnered with the logistics company Ingram, which did fulfillment for us. Later, we partnered with the publishers themselves when we moved to a consignment model. This meant that we weren’t buying any of these books and thus had that cash available to us,” remarks Bernhardt.

    Nevertheless, Chegg’s profits from book rentals were being put on life support.

    “We essentially gave to our partners whatever profits existed in the rental business. We had to tell Wall Street, “Hey, ignore this side of the business because all we’re viewing it as now is as a low-cost customer acquisition vehicle,” remembers Bernhardt, who adds that the company then began to aggressively upsell customers to Chegg services consisting of more high-margin products.

    “I want to say that at the time Chegg services might have been 5% to 10% of the business, and now it’s probably 95%,” reports Bernhardt, who estimates that the education company’s profit margins today run higher than 80%, on average.

    Reflecting on Chegg’s response, Bernhardt doesn’t hesitate to characterize fear as being an effective catalyst: “I don’t know that Chegg would be where it is today if Amazon hadn’t entered the market—or at least its transformation never would have happened as quickly or as successfully.” –Jack Sweeney


    758: Leveraging Momentum to Drive Growth | Amol Chaubal, CFO, Waters Corporation Dec 08, 2021
    Show notes

    Waters Corporation CFO Amol Chaubal has cracked the code on the strategic CFO role, and he’s willing to share a snapshot of his formula for success.

    “A lot of companies focus on data and the insights coming out of that data,” reveals Chaubal, who amassed finance leadership experience in consumer products, pharma, and energy before joining Waters Corporation—a publicly listed analytical Laboratory instrument and software company—earlier this year. “Our focus is a few steps ahead. We say that data and insights are table stakes. You have to go one step further to take these insights and create action options for the business leaders. And you have to then use these options to come up with decision support and recommendations on what actions to pursue.”

    After helping to execute a tricky COVID pivot at his previous company, Chaubal now tries to apply his laserlike focus to commercial operations at Waters in order to drive recurring revenue gains and help to enhance the vitality of the company’s product portfolio. On a daily basis, he and his finance team monitor the opportunities pipeline by tracking incoming orders (by instrument category, business area, geography, customer type), order–sales conversions, supply chain and inventory health, operations productivity, and product portfolio vitality.

    Chaubal’s secret for optimizing his own levels involves taking a series of 5- to 7-minute breaks throughout the day to relax, refocus, and reinvigorate. He channels this vigor into expanding his relationships with business leaders throughout the organization: “I strongly feel that the most successful CFO is a social CFO. One who connects with the deepest deep corners of the organization. One who is able to pull information out, connect the dots, and come up with: What does this mean?” –Jack Sweeney


    757: The Workforce is Rising | Justin Judd, CFO, BambooHR Dec 05, 2021
    Show notes

    Ten years ago, when Adobe management finally made up its mind to enter the software-as-a-service (SaaS) realm and become part of the mass migration from selling boxed software to selling its software offerings via subscription, Adobe’s migratory undertaking might well have been compared to that of the arctic tern.

    With by far the longest such treks known in the animal kingdom, the arctic tern has one of the most widely followed migrations on the planet—and such would be the case for Adobe, whose most dedicated observers were unquestionably its investors.

    “How do we tell investors that this is a great thing for them, that the metrics on which they’re most reliant actually won’t have any validity for 2 or 3 years, and that they should look at other numbers instead?,” asks Justin Judd, who at the time—as a vice president in Adobe’s corporate legal group—became involved in the massive migration as the company’s finance and legal worlds converged to better address the transformation’s communication challenges.

    To Judd, Adobe’s migration to SaaS was an inflection point not only for the company but also for his career, which—considering the legal complexities of the migration—would benefit from having direct involvement with Adobe’s executive team and board. What’s more, Judd found himself increasingly intertwined with the company’s finance teams and leaders.

    “In communicating and developing the strategy and running through this process, I learned the value that finance can have in framing hard decisions for companies and the importance of business context because Adobe invested deeply in understanding what our customers needed,” explains Judd, who—although initially summoned for his legal guidance—seems to have savored the broader communications challenge that was being addressed by Adobe’s finance teams.

    “’Here’s how our product offerings work. Here are the implications of decisions that we make.’ Let me bring this information back and present it in a way that can be influential and powerful in helping our decision-making to be successful,” remarks Judd, who would trade in his legal moniker in 2018 when he was named CFO of Adobe’s digital experience business—perhaps a less-than-surprise outcome in light of his previous multiyear entrenchment within the company’s finance leadership.

    However, unlike with the arctic tern, for Judd there would be no turning back. –Jack Sweeney


    756: Start-Ups, SPACs, and Street Fights | Michael Levine, CFO, Payoneer Dec 01, 2021
    Show notes

    Start early, stay late, be prepared, and don’t shy away from the street-fight environments surrounding start-up companies. These methods have helped Michael Levine to bound up an unconventional leadership ladder en route to the CFO office of Payoneer, the global B2B digital commerce company that he helped to take public in June of this year via a special purpose acquisition company (SPAC). According to Levine, Payoneer’s decision to go with a SPAC rather than a traditional IPO was influenced by his ability to share forecasts with prospective investors amid the pandemic’s digital commerce boom.

    Levine followed an untraditional path to the CFO office, from his start as an investment banker to his swift rise up through the ranks in the commercial banking, telecommunications, and healthcare software sectors. Fresh from Wharton, Levine recalls, he would wait at the end of the line queued up outside the vice chairman’s office each evening in hope of a brief audience. On occasion, he might eventually snag a precious few minutes after 8:00 p.m. to chat with the senior leader about his day and the investment bank itself.

    Now, a decade after joining Payoneer, Levine starts his work at [5:30] each morning with a breakfast of payments volumes, fee revenue, take rates, customer acquisition costs, and other KPIs. Thanks in part to his long days, rigorous preparation, and “beyond what?” focus on why the numbers are what they are, Payoneer has grown from 100 employees and $13 million in revenue in 2011 to approximately 2,600 employees and revenue north of $345 million today.

    Before each board meeting, Levine preps by asking and answering every question that the board might ask. His hard work lets him skate to where the puck is going to be, which his board appreciates: At times, they’ve asked Levine to help CFOs at their other companies to sharpen their board communications skills.


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