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    Technology

    Break Point

    Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they’ve built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

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    Latest Episodes:
    What Is Agentic AI and Why Should I Care? Jan 24, 2025
    Show notes

    In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers!

    Topics

    • 00:00 Welcome & Introductions
    • 04:21 What Is Agentic AI?
    • 09:23 What Will Agentic AI on ServiceNow Look Like?
    • 12:23 Why Agentic AI is Not Any Old Just a Tech Trend
    • 15:47 Conclusion & Outro

    Links

    • Donate to the California Fire Foundation
    • AI Agents Live Launch
    • Register for TechNow Yokohama

    Subscribe to Break Point

    • Apple Podcasts
    • Spotify
    • Amazon Music
    • TuneIn
    • RSS

    See omnystudio.com/listener for privacy information.

    The 2024 Dev Advocate Holiday Special Dec 25, 2024
    Show notes

    In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet!

    Topics

    • 00:00 Welcome & Introductions
    • 03:15 Our Top 3 Moments from 2024
    • 21:31 What We Are Reading to Prep for 2025
    • 33:29 Our Developer Advocate New Year's Resolutions
    • 39:51 Conclusion & Outro

    Check out the other ServiceNow podcasts

    See omnystudio.com/listener for privacy information.

    The New ServiceNow Studio Nov 27, 2024
    Show notes

    In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever!

    Topics

    • 00:00 Welcome & Introductions
    • 12:03 What Is ServiceNow Studio?
    • 13:45 What About Legacy Studio?
    • 14:43 Studio vs App Engine Studio
    • 20:48 What Are Customers Saying About Studio?
    • 26:06 Andrew’s Favorite Feature of Studio
    • 28:35 When Will Studio Be on PDIs?
    • 29:24 What Knowledge Content is Planned for Knowledge25?
    • 31:07 A Break Point Exclusive!
    • 32:29 Conclusion & Outro

    Links

    • Xanadu Content Calendar
    • ServiceNow Studio Creator Toolbox

    Check out the other ServiceNow podcasts

    See omnystudio.com/listener for privacy information.

    The SDK and IDE in Xanadu with Patrick Wilson & Jay Couture Oct 30, 2024
    Show notes

    In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond!

    Topics

    • 00:00 Welcome & Introductions
    • 02:39 Defining the Many Acronyms (e.g. SDK, IDE)
    • 08:19 Biggest Changes Between Washington and Xanadu for the SDK
    • 16:41 The IDE's Improvements and Clarity on the Many "Studios"
    • 21:05 Best Practices in Development Moving Forward
    • 29:34 Where's the Roadmap Heading?
    • 39:06 Where Can People Get Their Hands on It?
    • 40:26 Conclusion & Outro

    Links

    • Xanadu Content Calendar
    • ServiceNow IDE and Fluent (SDK v2) Creator Toolbox
    • ServiceNow IDE, SDK, and Fluent Articles
    • ServiceNow IDE, SDK, and Fluent Forum
    • ServiceNow IDE Store Link
    • Building Applications in Source Code
    • ServiceNow Fluent API Reference
    • Office Hours

    Check out the other ServiceNow podcasts

    See omnystudio.com/listener for privacy information.

    Break Point 3.0 Oct 02, 2024
    Show notes

    In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together.
    Topics

    • 00:00 Welcome & Introductions
    • 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel?
    • 04:30 How frequently do you listen to new episodes of Break Point?
    • 08:46 What are your favorite types of episode?
    • 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase?
    • 16:47 What are aspects of Break Point that need improvement?
    • 23:28 Are there any topics / guests you would like to see featured in the near future?
    • 25:30 Conclusion & Outro

    Links

    • #BuildWithCreatorStudio
    • Hacktoberfest 2024

    Check Out the Other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    The Butterfly Effect with Chuck and Lauren Sep 04, 2024
    Show notes

    While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers.
    Topics

    • 00:00 Welcome
    • 03:50 Lauren's #5
    • 08:26 Chuck's #5
    • 11:31 Lauren's #4
    • 16:49 Chuck's #4
    • 21:09 Lauren's #3
    • 26:26 Chuck's #3
    • 31:14 Lauren's #2
    • 35:21 Chuck's #2
    • 38:51 Lauren's #1
    • 43:39 Chuck's #1
    • 48:16 Outro

    Links

    • Book: The Art of Simple Living
    • Manager Tools/Career Tools podcasts

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Welcome Kristy Merriam Aug 21, 2024
    Show notes

    The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen.
    Topics

    • 00:00 Welcome/Introductions
    • 07:10 Platform passion
    • 07:53 Advocacy ideas
    • 11:26 Challenges for Kristy
    • 18:41 Any surprises?
    • 19:36 Getting prepared for this role
    • 21:29 Words of advice
    • 22:30 Contact info
    • 23:03 Outro
    Links
    • Kristy's LinkedIn
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    AI with the Dev Advocates Aug 07, 2024
    Show notes

    We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI.
    Topics

    • 00:00 Welcome/Introductions
    • 02:07 Current uses for AI
    • 17:07 ServiceNow shift in positioning
    • 25:22 Barriers to using AI
    • 35:08 Favorite Xanadu AI features
    • 42:37 Recap
    • 44:07 Outro
    Links
    • Prompt Library
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation with Susan Britt Jul 24, 2024
    Show notes

    I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life.
    Topics

    • 00:00 Welcome/Introductions
    • 07:38 How Susan found ServiceNow
    • 09:56 Being a CTA
    • 10:56 Platform experience
    • 14:57 Opportunities for improvement
    • 16:05 Dev meetups
    • 16:52 Susan's passion
    • 17:36 Career highlight
    • 18:41 Words of advice
    • 20:00 Contact info
    • 20:18 Outro

    Links

    • Susan on LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    All Good Things with Chuck and Lauren Jul 10, 2024
    Show notes

    They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.
    Topics

    • 00:00 Welcome/introductions
    • 01:28 Reasons for retiring
    • 02:44 The future of Break Point
    • 06:09 Looking back
    • 08:05 Between now and September 6
    • 10:08 Plans after September 6
    • 12:53 Challenges in retiring & other topics
    • 24:23 Call to action
    • 25:48 Thanks
    • 30:36 Contact info
    • 32:32 Outro
    Links
    • Chuck's site
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

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