AVANT Technology Insights

Latest Episodes:

Armando Martinez - Consumerization of CCaaS is Changing the Game Oct 05, 2022

Show notes

The consumerization of IT continues at a rapid pace and nowhere is that truer than in contact centers and UCaaS solutions. In this episode, we discuss how contact centers are popping up in 20-, 10, and even 5-people environments, departments, or front desk situations. It's all getting integrated as one big solution between CCaaS and UCaaS. Listen in and discover the main takeaways you should know as consumerization changes the game again in IT.

Tia Hopkins - People vs. Technology in Security Sep 21, 2022

Show notes

During the Black Hat Security Conference 2022 in Las Vegas, Stephen Semmelroth, AVANT's Senior Director of Security, interviewed Tia Hopkins, Field CTO and Chief Cyber Strategist at eSentire They talk about important players and technology in Security and discuss important questions you need to know the answers to. What is the purpose of security? Is it only a technical problem, or a combination of technical and people problems? What is Tia Hopkins' point of view on solving the people problems? Dive into our latest podcast to find out!

Stephen Semmelroth - Pathfinding Security in 2023 Sep 14, 2022

Show notes

Does anyone really understand what security means in today's IT? We sat down with AVANT's Senior Director of Security to talk about our predictions for the next year in infosec, what a company needs to know in the next six to 12 months about security, and how to protect themselves and their security posture. It's all about the 6-12 Security NIST Report!

Ben Bohman, Jody Hagemann - Concurrent Network & Security Gameplan Sep 07, 2022

Show notes

In this episode, we explore best cost connectivity solutions and the importance for clients to consider their Networking and Security requirements simultaneously. We also dive into the process for developing best security practices to achieve superior results and explain how you can benefit from the competitive connectivity market and the availability of advanced strategies!

Brian Bonebrake - Benefit of Cloud Base Communications Aug 17, 2022

Show notes

In this episode of our podcast, we're going to be talking about the benefits of unified communications contact center as a service, and how all of that has changed coming out of the global pandemic. Businesses can realize tangible benefits from establishing a cloud-based communications infrastructure and stay tuned to listen to how that could benefit your business, no matter what the size.

Josh Stanley - The Video-Centric Contact Center Aug 03, 2022

Show notes

Adoption of video as a collaboration tool has skyrocketed over the past 3 years. However, it hasn't historically been heavily used in the contact center space until now. Why has that been the case, and what benefits can video offer from a customer service and sales standpoint? What are the cost benefits and training considerations for companies interested in adopting video as a communication channel? Join us as we discuss these topics with Josh Stanley, Sales Strategy Leader for Zoom Contact Center.

Sanjay Srinivasan - Personalizing interactions in today's market Jul 20, 2022

Show notes

In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise's support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.

Dan Webb - Robust security requires scarce human skills. MDR services can help! Jul 06, 2022

Show notes

What does it take to be ready for the security challenges that are out there today? Scarce and costly security resources play a key part in a robust security posture! Join us as we explore where technology solutions alone fall short, the critical need for people to interact with technical solutions, and the role manage detection and response (MDR) services can play in helping companies focus on business outcomes while reducing the burden on staff.

Jon Heaps - "Your Call May Be Monitored by" AI Jun 08, 2022

Show notes

We've all heard the typical "This call may be recorded and monitored for quality assurance" message before during a phone call. However, the challenge is that less than 3% of those calls are monitored. What happens with the other 97%? And how does a company possibly know what's really happening on their phone calls? Listen in as Observe.ai's Jon Heaps explores AI, how it is changing the game when it comes to monitoring and improving the quality of these phone calls, and what that could mean for your customer's business.

Mike Ferry - Untying the Knots with Pots May 18, 2022

Show notes

Join host Chip Hoisington and guest, Mike Ferry, from Granite Epik as they discuss what's going on with POTS Lines and why you need to prepare now to get ahead of the challenges facing millions of business customers around this issue. Plus, they'll explore the importance of affordable and reliable solutions to replace outdated, costly, and endangered POTS lines that will work when the internet is down, or the power is out.

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