American Banker Podcast

Latest Episodes:

Checking in on Wells Fargo's digital bank pilot Greenhouse May 28, 2019

Show notes

Wells began rolling out its online-bank brand in November. Peggy Mangot, senior vice president and head of Greenhouse development, shares what she's learned so far.

What does it take to get consumers to switch banks? May 20, 2019

Show notes

Only 4% of consumers changed banks last year, according to J.D. Power. Behavioral psychologist Wei Ke explains why consumers are so reluctant to move their accounts and what other banks can do to convince them to switch.

Greed isn't good enough May 17, 2019

Show notes

Changing demographics and cultural trends are making bank CEOs think beyond profitability and toward addressing what they stand for.

Data privacy, AI, regulation: Small-business lending is changing fast May 14, 2019

Show notes

The forces reshaping small-business lending are also leading to "a moment of reckoning" for small banks, says Karen Mills, a senior fellow at the Harvard Business School who led the SBA during the Obama administration.

What works, what doesn't in mobile banking apps May 06, 2019

Show notes

Mariel Beasley, co-director of Duke University's Common Cents Lab, who studies consumers' financial behavior, says savings "nudges" in apps often fall flat. Here's why.

How BBVA overhauled its mobile banking app Apr 29, 2019

Show notes

Alex Carriles, executive director of mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.

BofA's Bessant on responsible AI, cyberattacks and data encryption Apr 23, 2019

Show notes

Cathy Bessant, Bank of America's chief operations and technology officer, offers her takeaways from the first meeting of the Council on the Responsible Use of Artificial Intelligence. She also discusses some challenges banks are facing with cyberattacks and data encryption.

'We're probably in a crisis already': Retirement in America Apr 15, 2019

Show notes

There are a number of alarming statistics in a new study about the financial health of Americans over 50 with low to moderate income. The Center for Financial Services Innovation's Karen Andres talks about how banks can help.

One small bank's formula for competing with the heavyweights Apr 08, 2019

Show notes

Jill Castilla, the Oklahoma community bank's CEO, has made branches more high-tech, opened a co-working space, held street festivals and taken other steps to stand out from the crowd.

The evolution of Umpqua's pick-your-own-banker app Apr 01, 2019

Show notes

Customers are starting to reveal more to private bankers when they use GoTo, the bank's strategy chief Rilla Delorier says.

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