Superpro Podcast

Growing a Business on Gutter Instincts Nov 19, 2024

Christiaan Deasy started Christiaan’s Gutters back in 2013, and he hasn’t looked back. In this episode of the “Superpro Podcast, you’ll learn how he got started in the gutter industry, how to find team members who’ll fit with your culture, some effective marketing strategies, and the importance of personal growth outside of work through hobbies. Christian shares the role of technology in enhancing business efficiency and discusses how to navigate economic changes by providing customer financing options. He also covers the power of self-reflection and networking for those just getting started on their own.

Scotland to Scottsdale Nov 12, 2024

Roland sits down with Chris Campbell, co-founder of The Highland Cleaning Company. Chris shares what brought his family from the lush rolling meadows of Scotland to the desert of Arizona in 2007. Why would a Scottish optometrist get into the cleaning business? With his wife, Lisa, they’ve grown The Highland Cleaning Company through challenges by implementing key strategies. Chris hits on the importance of building a strong team, the value of training, honesty, and integrity, and how technology like software from Housecall Pro has streamlined his operations. And don’t miss his advice for aspiring entrepreneurs.

From Adversity to Success: Derek Roldan's Visionary Journey in Appliance Repair Nov 05, 2024

Derek Roldan, owner of D1 Appliance Repair, joins Roland to talk strategy in a competitive industry. Hear his inspirational story of perseverance and how he fought to build a winning business after losing his house and car. Derek shares the surprising effect the pandemic had on his business and highlights the significance of customer reviews and referrals (along with his tactics for generating positive reviews). He also discusses the benefits of joining Housecall Pro and the Facebook community. Derek’s long-term goal is to franchise his business and redefine the appliance repair industry.

Hopping a Train to Chase the Sunshine Oct 29, 2024

Matt Bowman, owner of Sage Landscapes, shares his journey of starting and growing his landscaping business. He discusses the challenges of managing large-scale landscape projects, finding and hiring skilled employees, and the impact of using Housecall Pro for his business. Matt emphasizes the importance of having a strong online presence, utilizing social media platforms like Instagram and YouTube to showcase his work and attract clients. He also highlights the value of community involvement and giving back. Matt advises new business owners to focus on knowing their numbers, having accurate price books, and being willing to put themselves out there.

Account for Everything! Oct 22, 2024

In this episode, Roland Ligtenberg interviews Brett Neal, a partner at High Velocity Accounting. They discuss various aspects of running a home service business, including cash flow, marketing spend, cost per acquisition, job costing, and the importance of proactive tax planning. Learn common accounting mistakes and how to protect your assets, and get key budgeting tips. Brett also advises on the best payment methods for home service pros and the importance of having a cash reserve to handle seasonal fluctuations and unexpected expenses.

Rocking the Boat, Growing the Business Oct 15, 2024

Meet Eric Yukins, owner of Oakland Shrink Wrap and Marine Services in Oakland County, Michigan. Eric shares how an engineer working in sales wound up in the marine services industry, running a successful shrink-wrapping business. Along with the necessary transition to thinking like an owner, Eric lays out the types of customers he looks for, the importance of delegation and trusting your team, and the right software solutions. He also covers how Housecall Pro’s Expense Cards help to simplify expense management and the need to track material usage for significant cost savings.

AI and the Next Frontier Oct 08, 2024

Jay Villegas, Vice President at Frontier Air Conditioning, shares how a little family-owned business scaled up to become a multi-million dollar company. How did they do it? Jay also answers how they implement AI, qualities they look for in employees, the power of delegation, and the importance of service agreements for recurring revenue and customer retention. One key to their success has been implementing management checklists using Housecall Pro to streamline operations and improve customer service. He also praises the Housecall Pro community for its valuable insights and support. Frontier has won the prestigious Carrier Presence Award five years in a row.

Wired to Win Oct 01, 2024

Julian Richards, owner of Those Tech Guys, shares how he’s grown his side gig while working as a cable technician into a powerful business. One key has been his willingness to simply discover the needs of customers and set out to meet them. The company has expanded its services to include TV mounting, home theater systems, security cameras, and smart devices. And they’ve even started manufacturing their own cables and mounts. Julian emphasizes the importance of hiring experienced techs, interacting with honesty, and being open to new opportunities. He also shares how to get solid reviews.

Hustling Ahead of Expectations Sep 24, 2024

In this Superpro Podcast episode, Melissa Arvizu, owner of Arvizu Commercial Cleaning, shares her journey of starting and growing her cleaning business. She started her business as a side hustle and eventually expanded into residential cleaning. Melissa emphasizes the importance of customer service and building trust with clients. She also highlights the benefits of using Housecall Pro, particularly online booking, which has helped her business grow. Melissa encourages other lady pros to use the available tools and technology to make their businesses stand out.

The Legend of Zeldin, "Snake Wrangler" Sep 17, 2024

In this episode of the Superpro Podcast, Roland Ligtenberg interviews Dave Zeldin, owner of Dryer Vent Pros. They discuss the growth of Dave's business, the addition of air duct cleaning as a new service, and the challenges and scams in the industry. Dave emphasizes the importance of training and certification, finding a mentor, and using professional software like Housecall Pro. He also shares tips for new business owners, including the need for hard work and understanding the realities of entrepreneurship.

Wisdom from Winning Since 1976 Sep 10, 2024

In this episode of the Superpro Podcast, host Roland Ligtenberg interviews Sammy Suggs, the business manager of North Myrtle Beach Heating and Air. Sammy shares the story of how the business was started by her husband's grandfather in 1976 and how it has evolved over the years. She discusses her role in managing the business side of things and the challenges she has faced as a female in the industry. Sammy also provides insights on dealing with rental properties and offers advice for other companies in similar situations. The conversation highlights the importance of using software like Housecall Pro to streamline operations and improve efficiency.

Do You Know The Enemy? Sep 03, 2024

In this episode of the SuperPro Podcast, Roland Ligtenberg interviews Joshua Jaeger, the president of BDK Door Company. Joshua shares his journey in the garage door industry and how he acquired BDK Door Company. He also discusses his strategies for finding and hiring good employees, as well as his approach to onboarding and training. Joshua emphasizes the importance of accountability and the need to invest in learning and development. He also highlights the value of using Housecall Pro's marketing feature and pipeline management to grow his business.

Striking Gold Through Automation Aug 27, 2024

Frankwin Hooglander, owner of Treasure Valley Solutions, shares his journey of starting a home automation company and the strategies he used to grow it. He emphasizes the importance of marketing through Google and building relationships with realtors and builders. Franklin also discusses the value of automation in streamlining business processes and improving customer experience. He highlights the benefits of using Housecall Pro and Zapier to automate tasks and shares his experience in helping other pros automate their businesses through his company, HSP Automation. Franklin emphasizes the importance of reading books and being part of communities to learn and grow as a business owner.

Go Hard, Go Fast Aug 20, 2024

In this episode of the Superpro Podcast, Roland Ligtenberg interviews the family team of Tony, Jordan, and Tyson Martinez, who run State 48 Garage Doors in Arizona. They discuss how they started their garage door company, their strategies for growth and hiring, and their marketing tactics. They also talk about their experience using Housecall Pro and the importance of tracking and data analysis in their business. The Martinez family emphasizes the value of taking action, implementing new ideas quickly, and staying up to date with technology and marketing trends.

Non-Slimy Sales Aug 13, 2024

In this episode of the Superpro Podcast, Roland Ligtenberg interviews EJ from EJ's Appliance Repair. EJ shares his journey of starting his appliance repair business and the strategies he used to grow it rapidly. He emphasizes the importance of having a network of like-minded professionals and the value of using a comprehensive management system like Housecall Pro. EJ also discusses the power of customer reviews and the significance of handling one-star reviews effectively. He highlights the underrated feature of service plans and how they have helped him generate recurring revenue. EJ encourages business owners to embrace change and take big steps to achieve growth. EJ discusses his experience with selling in a non-slimy way and targeting middle to high-end clients who value peace of mind and a certain level of service. He praises Housecall Pro for the level of professionalism it has brought to his business and the progress he has seen in the software. EJ highlights the benefits of using Housecall Pro's expense cards and the time savings it provides. He also mentions the value of being a Super Pro and the credibility it brings. EJ emphasizes the various features of Housecall Pro that he finds valuable, such as the visual appeal of invoices, the user-friendly dashboard, and the ability to categorize jobs in the pipeline. He also mentions the benefits of online booking, financing options, and the marketing tools provided by Housecall Pro. EJ concludes by recommending the Appliance Alliance Group on Facebook and the resources provided by Service Alliance Group for small businesses.

Hot Takes from Hot Tub Cody Aug 06, 2024

“Hot Tub Cody” shares the journey of starting and growing his cleaning company Innovo Spa Services. It has become the largest hot tub management group in the Midwest. Cody highlights the value of specializing in a niche service and the benefits of targeting the short-term rental market. Roland and Cody hit on the challenges of finding and training employees and the need for continuous learning and adaptation as a business owner. Cody also shares his experience using Housecall Pro software and the importance of seeking support from online communities. He plans to expand his business nationally and potentially franchise it in the future.

Smart Homes the Smart Way Jul 30, 2024

Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining business operations.

Shooting Fish in a Barrel Jul 23, 2024

The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and preferences. Sometimes you have to go above and beyond for customers and employees. Housecall Pro has helped their HVAC business scale to the point of setting the lofty goal of hitting $4 million this year.

At The Heart Of Building A Business Is Building People Jul 19, 2024

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.

Building a Winning Business Brick by Brick Jul 19, 2024

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.

Keeping Customers Cool and Business Efficient in SoFlo Jul 19, 2024

Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business.

Looking For Some Sound Business Advice? I Know a Guy Jul 19, 2024

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.

Core Beliefs that Grow Leaders and Businesses Jul 19, 2024

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.

Two Rock Stars Providing 5-Star Service in Nebraska Jul 19, 2024

Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.

Create and Cultivate a Healthy Culture Jul 19, 2024

Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior.

Hiring, Training, Record-Keeping, and More Keys to Success Jul 19, 2024

Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners.

Cool Success… the Brandon Brown Story Jul 19, 2024

Brandon Brown, founder of Brown's Heating and Air, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain great employees, like partnering with trade schools and offering solid benefits. And be sure to check out Brandon’s book, “Cool Success” Amazon.

Building a Powerhouse Team to Tackle Whatever’s Next Jul 19, 2024

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.

Why the Right Platform Makes All the Difference Jul 19, 2024

Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.

Building a Successful Business Brick by Brick Jul 19, 2024

Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.

Unlocking Growth: Strategies for Customer and Team Expansion Jul 15, 2024

In the latest episode of the Superpro Podcast, Roland Ligtenberg, co-founder of Housecall Pro, connects with Doug Folsom, the visionary CEO behind West Side Drain & Noble Septic Service. With an ambitious team of 10, five service trucks, and a goal to surpass the $3 million mark in 2024, Doug dives into the origins of his business journey, discussing the pivotal moments and strategies that have fueled its growth.
Doug offers an in-depth look at his approach to attracting new customers, sharing innovative tactics that have helped expand his client base. He doesn't stop there; Doug also reveals valuable hiring tips that have been essential in building a dedicated and skilled team.
Listeners will be treated to Doug's latest unforgettable sewage adventure, providing a real-world glimpse into the challenges and unexpected moments in the drainage and septic service industry. Additionally, Doug talks about his involvement in community cornhole sponsorship, showcasing his commitment to local engagement beyond the business.

Navigating Growth & Training in HVAC: The Little Guy’s Jul 15, 2024

Join Roland Ligtenberg, co-founder of Housecall Pro, as he engages with Melissa Ortiz, the co-owner of The Little Guy’s Heating and Air Conditioning, on the latest episode of the Superpro Podcast. Melissa shares the inspiring story of how her husband's passion for HVAC sparked the creation and growth of their family-owned business. She opens up about the hurdles they've navigated, emphasizing the significance of effective branding, adapting to seasonal business fluctuations, and the art of recruiting skilled technicians. Additionally, Melissa highlights the crucial role of ongoing learning and training within the HVAC sector, which has been instrumental for their team of five in delivering exceptional service. Discover how software solutions and a commitment to continuous training have been central to their success, enabling them to make a lasting impact in their community over the past 25 years.

Branding & Growth: Insights from Gecko Garage Doors Jul 15, 2024

Roland Ligtenberg, co-founder of Housecall Pro, welcomes Preston and Julie from Gecko Garage Doors to the Superpro Podcast for an enlightening discussion. They dive into the critical elements of branding and rebranding, offering actionable tips to ensure your business stands out to customers. The conversation also covers handling negative reviews with professionalism, the power of referrals, and building a robust online presence to propel business growth. Learn how Housecall Pro has been pivotal in assisting their business, equipped with 5 trucks and 5 technicians, to not only amplify their review generation but also leverage analytics for strategic, data-driven decisions.

Building Success from Scratch: The Good Guy Plumbing Story Jul 15, 2024

Join Roland Ligtenberg, co-founder of Housecall Pro, as he sits down with Good Guy Plumbing's Rob Castelao. Discover how Rob built his successful plumbing business from scratch over 25 years, overcoming the challenge of entering the industry without prior experience. Dive into the strategies that fueled his growth, from impactful branding and rigorous training programs to leveraging positive reviews through exceptional service. Rob also sheds light on the pivotal role that strong core values, coaching, and mentorship have played in their expansion to a 12-person team with 8 trucks.

Leadership and Pricing Mastery in HVAC: A Deep Dive with Jason J. Jul 03, 2024

Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.

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