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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

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    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 258 Jun 07, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin.

    This is an episode you do not want to miss!

    Supported by: INdigital

    Episode topics –

    • Kris's 9-1-1 story

    • 30+ years experience and still going strong

    • Managing PTSD and sharing to help others

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 257 Jun 03, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL.

    This is an episode you do not want to miss!

    Supported by: INdigital

    Episode topics –

    • Diana's 9-1-1 story

    • Calls that stick

    • A health scare and the triumph of a half marathon

    • And much more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 256 May 29, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department.

    This is an episode you do not want to miss!

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • From drawing houses to 9-1-1 professional

    • The experience of helping a caller bring new life into the world

    • And much more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 255 May 28, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime.

    This is an episode you do not want to miss!

    The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • Recap of Adam Timm's travels

    • New book

    • Dispatch centers with no overtime

    • How do we change how 9-1-1 is viewed?

    • And much more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 254 May 21, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy.

    This is an episode you do not want to miss!

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • Recap from the Denise Amber Lee Foundation to RapidDeploy

    • The loss of his wife and the power of the public safety family

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 253 May 16, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch.

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • Funny dispatch and open mic stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 252 May 13, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • #IAM911 stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 251 May 07, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue.

    It's an episode you don't want to miss.

    Supported by: INdigital

    Presented by: IAED

    For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web

    Episode topics –

    • Lily's 9-1-1 story

    • Lori's 9-1-1 story

    • VTCTA - Dispatch Program

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 250 May 01, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan.

    It's an episode you don't want to miss.

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • Megan's 9-1-1 story

    • Triple homicide

    • Training and beyond

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 249 Apr 30, 2019
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.

    It's an episode you don't want to miss.

    Supported by: INdigital

    Presented by: IAED

    Episode topics –

    • Leslie's 9-1-1 story

    • A recap with Doug

    • How calls take a toll on us

    • Training and ethics

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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