Within the Trenches

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Latest Episodes:

Within the Trenches Ep 646 Mar 18, 2026

Show notes

Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

How Autumn got started in public safety and her motivation behind the career
The intense first calls, including challenging suicide and CPR emergencies
Coping with emotional stress and the importance of mental health support in dispatch centers
Autumn's unforgettable baby delivery call on Valentine's Day and earning her stork pin
Advice for new dispatchers about training, confidence, and handling tough calls

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 645 Mar 13, 2026

Show notes

Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Behind-the-scenes look at the 911 leadership and mental health training events at the Mayan Ranch
The importance of breaking the ice and building real connections among first responders
Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward
Inspiring stories about personal and professional transformation from the ranch experience
Details on upcoming events, ways to get involved, and where to find more resources for dispatchers and leaders

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 644 Mar 10, 2026

Show notes

Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Breakdown of the importance and impact of the 911 Goes to Washington conference.
Updates on the Enhancing First Response Act and the push to reclassify 911 dispatchers as first responders.
Inspiring words from Roxy Van Gundy emphasizing that every dispatcher's voice matters, no matter where they come from.
Recognition of Congresswoman Norma Torres, a former 911 professional, and her ongoing advocacy for emergency communications.
Behind-the-scenes perspectives on meeting representatives, engaging in legislative efforts, and what it's like at a national public safety gathering with James.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 643 Feb 25, 2026

Show notes

Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Behind-the-scenes of a special HBO Max event honoring first responders and showcasing "The Pit"
Real-world challenges of outages in 911 centers and hospitals, and how new tech is making a difference
The impact of AI and interoperability in public safety, saving precious seconds and supporting understaffed teams
Candid experiences from career dispatchers, EMTs, and product innovators in the emergency services field
How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 642 Feb 18, 2026

Show notes

Episode 642 features Alora, director at Unacoi 911 out Tennessee.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher
The reality of short dispatcher training and surviving the critical early days on the job
Experiences handling traumatic and life-changing emergency calls
Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community
The story of Stella, the dispatch center's emotional support dog, and the positive effect on team morale

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 641 Feb 11, 2026

Show notes

Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Gina's journey from a law enforcement family to a career in dispatch and RapidSOS
Training challenges and early calls that shaped her perspective
Emotional toll and mental health strategies for dispatchers
Memorable stories—both comical and intense—that highlight the dispatch experience
The shift to RapidSOS, technology's role in saving lives, and advice for new dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 640 Feb 05, 2026

Show notes

Ep 640 features Shannon, a 911 professional out of Virginia.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Dispatchers' experiences handling severe winter weather and long shifts
Shannon's unique journey into dispatch and her approach to training new recruits
Emotional challenges and the importance of closure after difficult emergency calls
The viral "trash panda" (raccoon) liquor store incident and how it unfolded from the dispatch perspective
Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 639 Jan 30, 2026

Show notes

Ep 639 features Hannah, a 911 professional out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | X | Web

RapidSOS - Facebook | LinkedIn | X | Web

Hannah's unconventional entry into public safety and her first intense sit-along experience
The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center
Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident
The mental health impact of dispatch work and ways to seek support and closure
Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 638 Jan 21, 2026

Show notes

Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."

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RapidSOS - Facebook | LinkedIn | X | Web

Preview of Ricardo's appearance on Business Insider's Insider channel
Real-life 911 calls and memorable dispatcher moments
The challenges of multitasking and triaging calls under pressure
The emotional impact and lasting memories from the job
Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 637 Jan 16, 2026

Show notes

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.
Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.
The importance of teamwork, communication, and positive culture within dispatch centers.
Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.
Powerful story of a lifesaving dispatch call coming full circle years later.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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