Within the Trenches

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Latest Episodes:

Within the Trenches Ep 656 May 27, 2026

Show notes

Episode 656 features an Open Mic LIVE solo episode.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference
The origin and growth of the Within the Trenches podcast and the #IAM911 Movement
Using games and creative engagement in conference vendor halls
The significance of peer support, mental health, and communication in the dispatch community
The ongoing fight for recognition, reclassification, and positive culture change in 911 centers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 655 May 24, 2026

Show notes

Episode 655 features Mel, a 911 professional out of a regional agency in Missouri.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

The significance and traditions of National Public Safety Telecommunicator Week
Memorable moments and challenges in dispatcher training and early career experiences
Handling emotionally impactful calls and the importance of support and mental health
Evolution of 911 technology over the past 23 years and its real-world impacts
Insights on work-life balance, boundaries, and advice for new and seasoned dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 654 May 12, 2026

Show notes

Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

The struggle to find comfort in silence after years of constant noise
How triggers and overstimulation from dispatch can follow you into daily life
The importance of finding new coping mechanisms and routines post-dispatch
Managing feelings of isolation, anxiety, and secondary trauma
The ongoing need for conversation, support, and mental health awareness in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 653 May 06, 2026

Show notes

Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.

Episode topics –

How Nadine accidentally started her public safety career after moving from New York to Texas
Surprises and challenges faced on the first days as a dispatcher
The realities of dispatcher training, including tough early calls and adapting to new environments
The impact of critical incidents, coping with tough calls, and the value of taking time to process trauma
Why mentorship and sharing experiences matter in building strong dispatcher teams

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 652 Apr 29, 2026

Show notes

Episode 652 features a Series Finale of the Most Important Seconds broadcast.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Recap of the season and connection to Allegheny General Hospital in Pittsburgh
The challenges and realities of technology outages in emergency departments and dispatch
Bridging the gap: importance of analog skills and cross-generational teamwork
Candid discussions about mental health and self-care for first responders and medical staff
Reflections on integrated safety networks and the future of emergency communication systems

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 651 Apr 22, 2026

Show notes

Episode 651 features a Most Important Seconds broadcast.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance
Firsthand stories and humor from emergency response professionals on high-intensity nights like the 4th of July
The impact of technology (and tech failures) in dispatch and the ER, and how critical information flows in emergencies
Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions
Real talk about mental health, sharing experiences, and finding balance in the world of public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 650 Apr 15, 2026

Show notes

Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators Week
Firsthand stories and the power of sharing personal experiences in public safety
Behind-the-scenes look at center celebrations, creativity, and dispatch center culture
A memorable, unexpected 911 call story that keeps everyone guessing
Community giveaways, leadership training opportunities, and industry thank-yous from special guests

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 649 Apr 07, 2026

Show notes

Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin
Dark realities dispatchers face, including high-stress incidents like officer-involved shootings and domestic calls
Stories illustrating the fragility and unpredictability of life as heard through 911 calls
Uplifting and rewarding outcomes, from lives saved during crises to heartfelt caller gratitude
Why sharing these powerful stories benefits dispatchers and the public, with resources for ongoing support and education

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 648 Apr 02, 2026

Show notes

Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

The 911 Chaplain Initiative - Web

Episode topics –

Brandy Powell's path from growing up with a police officer father to becoming a 911 dispatcher and chaplain
The emotional impact of critical calls and finding closure as a dispatcher
How humor, empathy, and community help dispatchers handle career challenges
The creation and growth of the 911 Chaplain Initiative and its national academy
Opportunities to get involved, upcoming training academies, and how to connect with the initiative

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 647 Mar 25, 2026

Show notes

Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

How Ashley got into public safety and her rapid onboarding experience.
The challenges and surprises of being a new 911 dispatcher.
The emotional impact of emergency calls and handling stress on the job.
Ashley's life-saving CPR call and recognition from the community.
The importance of peer support, closure, and emotional support animals in dispatch centers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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