Where's The Any Key? - TopPodcast.com

Latest Episodes:

Education in IT with Nicole Petruccione Aug 18, 2020

Show notes

Change is always tough to manage, especially when it comes to changing the solutions you use in your tech stack. What can be even more challenging, however, is getting your end users up to speed on these new tools.

In this episode of Where’s the Any Key?, Ryan talks with JumpCloud’s Senior Customer and Partner Training Specialist, Nicole Petruccione, about just that. With over ten years of SaaS education experience, Nicole shares the tips and tools she uses to help users adopt new solutions and features — even if they’re working remotely

Helpful links for tech found in today’s episode:

GoToWebinar and Zoom video conferencing software
Techsmith digital education video editing platform

Phishing with Jim Matthews Aug 04, 2020

Show notes

Unfortunately, the rapid shift to remote work following the COVID-19 outbreak also saw a massive rise in phishing attempts, putting many organizations at risk of a potential breach. That’s why now more than ever, IT administrators need to keep their organization on their toes to prevent a phishing attack.

Luckily, Jim Matthews knows a thing or two about phishing. With over 10 years of experience in the security industry, Jim’s observed the evolution of phishing attacks, and knows how to train end users and executives on the tell-tale signs of phony emails and links.

To learn his tricks of the trade and how you can keep your organization safe from phishing, check out this new episode of the Where’s the Any Key? podcast.

Helpful link found in today’s episode:

Read the Verizon Data Breaches and Investigations Report (DBIR)

Going Back to the Office: Part 2 with Cody Goodermote Jul 21, 2020

Show notes

With some workspaces opening up amidst the COVID pandemic, IT admins are curious about what that will mean for their jobs. If you’re wondering the same thing, listen to this episode of the Where’s the Any Key podcast, the second of two parts, to hear the perspective of Cody Goodermote, IT and Workplace Operations Manager at Proxy, and how he thinks IT organizations can accommodate for the changing definition of the workplace.

Interested in contributing to Where’s the Any Key? Reach out to JumpCloud to be featured on an upcoming episode.

Going Back to the Office: Part 1 with Cody Goodermote Jul 07, 2020

Show notes

With some workspaces opening up amidst the COVID pandemic, IT admins are curious about what that will mean for their jobs. If you’re wondering the same thing, listen to this episode of the Where’s the Any Key podcast, to hear the perspective of Cody Goodermote, IT and Workplace Operations Manager at Proxy, and how he thinks IT organizations can accommodate for the changing definition of the workplace.

Interested in contributing to Where’s the Any Key?
Reach out to wherestheanykey@jumpcloud.comto be featured on an upcoming episode.

Gaining Perspective on Support with Jodi Trautman-Phelps Jun 15, 2020

Show notes

Join Ryan and JumpCloud Customer Support Engineer, Jodi Trautman-Phelps, as they cover support and stereotypes in tech, as well as the ideal ratio of support technicians to end users.
Helpful link found in today’s episode:

Read about Robert Half’s employee-to-help-desk ratio

Ticketing and IT at G2 With Garrett Cook May 19, 2020

Show notes

Join Ryan as he chats with G2’s Manager of Information Security and IT, Garrett Cook, to learn how G2 does IT. The two talk shop on internal ticketing with Halp and hosting a Mac-centric environment.

Helpful links found in today’s episode:

Check out G2 for insight on selecting business solutions

Mention the Where’s The Any Key? Podcast and get your first six weeks of Halp free

Understanding GDPR regulations

Integrating and Growing IT at DoorDash with Jorge Herrera May 12, 2020

Show notes

In this episode of WTAK, Ryan discusses establishing your IT role in a startup with DoorDash System Administrator, Jorge Herrera. Together Jorge and Ryan dive into specializing within IT and integrating new tools into a growing organization.

Helpful links found in today’s episode:

Check out DoorDash

Learn more about Meraki certification

Mention the Where’s The Any Key? Podcast and get your first six weeks of Halp free

Organizational Security: Part 1 with Jim Matthews May 05, 2020

Show notes

Join Ryan as he sits down with Jim Matthews, the Security Engineer at JumpCloud. Together, Ryan and Jim talk about securing your workforce even when all your employees are working from home. This is the first episode of our newest series on organizational security.

Helpful links found in today's episode:

SANS Security Awareness Work-from-Home Deployment Kit

FTC online security tips for working from home

CSO free security resources for remote employees

BONUS EPISODE: Talking Mental Health in a Remote World with Greg Keller and Brad Feld Apr 28, 2020

Show notes

For our premier of The Alt Key: Where’s The Any Key? Bonus Episode, join JumpCloud’s Chief Technology Officer, Greg Keller, and Co-Founder of the Foundry Group, Brad Feld, as they discuss maintaining a good mental state during extended times of anxiety and isolation.

Remote Work Enablement in 3 Days Apr 15, 2020

Show notes

For today’s episode, host Ryan Bacon and guest Noah Rosen cover JumpCloud’s seamless transition to remote work. Join our internal IT team as they cover the challenges they experienced and tools they’ve implemented to enable JumpCloud’s employees to work from home.
Helpful Resources:
Google Meet feature expansion due to pandemic
Jamboard
Zoom Whiteboard
Looking for a transcription of this episode? Be sure to visit our website!

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