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What’s Next! with Tiffani Bova — Business
What’s Next! with Tiffani Bova

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you – this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what’s next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for a keynote speech or writing for publications such as Harvard Business Review and Huffington Post, these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

Latest Episodes:

Time of Day Matters with Dan Pink Mar 15, 2018

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

This week's awesome guest is Dan Pink, the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan as one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time.

THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives.

TODAY'S MAIN MESSAGE… Did you know that a book about timing decisions didn't exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple "when" decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job?

Dan's diligent research into the foundation behind our "when" decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how.

WHAT I LOVE MOST… Breaks are more important than you think.

We need to start thinking about breaks as part of our performance not a deviation from performance. Dan's research showed him that professionals are the ones who take breaks, and the amateurs are the ones who don't.

A break might look like a 10-minute walk outside, a nap, or a trip to your company's meditation room. No matter what — your performance will improve.

IF YOU WANT TO STEP UP YOUR GAME… Be more conscious of how the forces of time and timing are affecting how you behave.

Running time: 37:44

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No Lazy Thinking Allowed with Roger Martin Mar 01, 2018

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

This week's guest is Roger Martin. Roger is the former Dean of the University of Toronto's Rotman School of Management, has been named "The Most Influential Business Thinker" by Thinkers50, and he advises CEOs worldwide. Roger is the author of ten books, including Creating Great Choices, a follow-up to his 2007 best-seller The Opposable Mind.

THIS EPISODE IS PERFECT FOR… someone with a different style of thinking.

TODAY'S MAIN MESSAGE… is the play between strategy and making choices.

Roger's unique perspective combines strategy and making choices. Roger believes the two ideas are interconnected because, simply put, you cannot make choices if you don't have a strategy. And you can't have a strategy without making choices.

Roger opines that strategy is what you do, whereas choices put you in the position to behave. Just like every organization has a strategy, so does every person, and strategy comes with a choice.

Roger believes that execution happens because of choices made somewhere in the hierarchy. Roger says the "gap between strategy and execution [is] the setting of the direction." Past guests have said time and again that everything starts at the top— and Roger is no different.

WHAT I LOVE MOST… integrative thinking. Creating solutions is about taking what's not good enough and creating something better, rather than compromising.

IF YOU WANT TO APPROACH THINGS DIFFERENTLY…. follow Gandhi. This may not be what you were expecting, but the adage "Be the change" could not be more appropriate. Don't tell people what you're going to do. You actually have to do it. Roger advises, "Don't be a smarty pants." I couldn't agree more.

Running time: 29:43

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Technology and Being Human with Arianna Huffington Feb 15, 2018

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

I'm honored to have Arianna Huffington as this week's guest. Arianna is an author, mother, and businesswoman, most notably known as the co-founder and former Editor-in-Chief of The Huffington Post. Most recently, Arianna has written Thrive and The Sleep Revolution. But what you may not know about Arianna is that she has a Master's Degree in Economics from Cambridge and was a candidate for California governor. She's been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business.

THIS EPISODE IS PERFECT FOR… those hesitant about the future.

TODAY'S MAIN MESSAGE… We're at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won't look anything like today. But of course, 20 years ago doesn't look anything like today either.

We cannot predict what the future holds, but as Arianna says, we're at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up.

Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this "thrive mode."

WHAT I LOVE MOST… As I've gotten older, I've realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn't hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life.

IF YOU WANT TO CHANGE YOUR BEHAVIOR… find your Thrive Tribe. Find the people who support you and want to see you grow but also know how important real relationships are. They'll keep you accountable.

Running time: 29:43

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Finding Your Place in Social Media with Guy Kawasaki Feb 01, 2018

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

This week is special because I was able to capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He's the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.

THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.

TODAY'S MAIN MESSAGE… Even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.

In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can't just tweet once and call it a day. Video has to be better. Graphics have to be better.

Guy, however, takes a more aggressive approach. He's comfortable posting about politics and difficult conversations that seemingly don't relate to his brand. He's less risk-averse and is willing to take chances on social media.

I, on the other hand, will craft a Tweet and not hit send. I won't Tweet something if the content doesn't represent my "brand," if the intention isn't correct, or if it doesn't add value. I am more cautious.

There's no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation.

WHAT I LOVE MOST… Guy focuses on making a difference. He doesn't look back – he pushes forward to keep learning, experimenting, and growing. This forward thinking is something we can all learn from.

Running time: 36:26

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The Simple Ways to be a Customer Experience Expert with Shep Hyken Jan 18, 2018

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

My friend Shep Hyken is joining on the podcast this week. He's a NY Times and WSJ bestselling author including, Moments of Magic, one of my favorites. He's a customer service expert, and keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.

THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience.

TODAY'S MAIN MESSAGE…

The only thing that's going to separate one company from the next is the experience that that customer has with a brand. It will no longer be about product and price –customer service and customer success will carry as much, if not more weight than price in purchase decisions. Customer-focused companies make sure everyone on the team knows their value to the customer, even if they work behind-the-scenes.

Leaders have to define what the customer service experience is going to look like, and they have to live it: communicate it, train it, and serve as the role model. Make sure you hire people with a personality that matches the character of the company; you can train for everything else. Once you have the right people, make sure every member of your team is "service-aware," which means understanding how your touch point matters to the customer.

WHAT I LOVE MOST… Be more convenient. Be easier to do business with, and, no matter what, create a frictionless experience for your customers – that's what they will remember.

A PIECE OF ADVICE… Use Shep's index card idea, an exercise he defines as the "the #1 culture changing tool." Have your employees write down one example of when they created an exceptional experience for an internal or an external customer, and share those experiences with the team. This exercise makes everyone aware of great experiences, especially when they happen in the moment.

Running time: 31:47

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Using Data to Predict the Future of Business with Peter Fader Jan 04, 2018

Show notes

Today's guest is Peter Fader, professor of marketing at the Wharton School of Business at the University of Pennsylvania and the co-founder of Zodiak. His expertise centers on the analysis of behavioral data to understand and forecast customer shopping purchasing activities. His insights are reflected in his great book, Customer Centricity.

The highlight of the conversation is Peter's story of his disagreement with Wall Street's findings on Dish Network's company valuations.

Peter and his team analyzed the company valuations using the public data Dish provided to investors. They came up with company valuations that were within 3-5% difference of the forecasts Wall Street was making.

Next, as a fun academic exercise, his students created forecasts for the next 4 quarters using various statistical methods. Peter compared his students' numbers to Dish's quarterly numbers and noticed two things: (1) the students were within .5% of the number that Dish announced, and (2) the Wall Street analysts were off by about 10%.

You can read Peter's article, "How Wharton marketing students beat Wall Street analysts at their own game," on his findings.

In this episode:

2:00 – Can marketing can be taught or is it learned?

3:15 - What is the genesis of lifetime value and customer centricity?

4:08 – What happens if companies focus on the customers, not products?

5:38 - How do companies define, uncover, and identify the right customers?

9:00 – Wharton creates a new term, "customer-based corporate valuation"

12:45 – How to look beyond big, glitzy metrics

15:27 – Peter's disagreement with Wall Street analysts

21:15 – Peter's stock tip!

25:49 – Getting below the surface of the numbers to find the story

29:49 – The blend between data analytics and intuition

31:10 – What's Next! for customer lifetime value, customer centricity, and the analytics side of growing business?

Running time: 33:43

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How to NOT be Blindsided by Innovation with Jim Harris Dec 21, 2017

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

Today's guest is Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.

THIS EPISODE IS PERFECT FOR… innovative thinkers.

Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.

If you don't want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.

Choose a team of bright people and create job opportunities. Innovation ultimately means that everything gets lighter, faster, and cheaper, and that's ok.

TODAY'S MAIN MESSAGE…

Change happens and if you want to keep up — whether that's with social media, viral videos, staying agile, going direct to consumer, etc. — you're going to have to figure out a way to be current.

Think about Tesla's integrated solutions: they have energy solutions, power walls, and cars. It's more than filling one need. It's about finding innovative methods to solve multiple problems via one platform.

WHAT I LOVE MOST…

No matter how these conversations start, it comes back to being sure that we're focusing on the right things. It's not about thinking and talking; it's about execution and putting your product in the hands of your customers.

A PIECE OF ADVICE… create an ecosystem to bring your idea to fruition. People don't work in a vacuum; it's about the power of the whole, especially the employees.

Running time: 35:51

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The Jazz Ensemble of Innovation and Reinvention with Josh Linkner Dec 07, 2017

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

Today's guest is Josh Linkner. Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.

Josh lives at the intersection of tech and advertising. In this episode, he and Tiffani explore how this intersection includes hacking, reinvention, and creativity. They also share ways that you can use traditions to be more innovative.

In this episode:

4:50 – How a small jazz ensemble is a perfect metaphor for business

6:53 – How Josh defines reinvention and what people can learn from reinventing

8:52 - What can people do to start reinventing their business?

9:40 – A simple, but powerful question Josh poses to help you change your daily traditions

10:55 – What inspired Josh to write Hacking Innovation

12:55 – Is hacking just duct taping a problem together?

14:10 – Do new startups need to have a hacker mentality?

16:02 – Josh's definition of creativity and how innovation fits into creativity

20:52 – What to do if the organization isn't willing to riff off of the bottom-up or external innovation

22:01 – What leaders can do to harness innovation and tap into the holistic creative minds of the organization

32:00 – Is it the responsibility of all people to think about what's next?

Running Time: 33:45

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Inside the Tornado of Disruption with Frits Van Paasschen Nov 23, 2017

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

This week, I'm speaking with Frits van Paasschen, a seasoned global executive, and author of the new book, The Disruptors Feast. With 30 years of experience, he has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.

Frits is one a few who have seen first-hand what it's like to be in the middle of disruption. He was the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched. He shares how he handled disruption by changing from the inside out and leading when change broadsides a company.

In this episode:

4:10 – How Frits defines disruption

8:52 – What it was like as the CEO of Starwood when AirBnB disrupted the hotel industry

12:21 – What other industries can learn from disruptors like AirBnB

14:08 – What do you do when disruptors come after your industry?

17:09 – What does it look like, culturally, when a company has to shift due to disruption in the marketplace?

20:06 – Frits' three barriers to change

25:16 – Why Frits thinks that sometimes the best way to deal with disruption is to disrupt back

30:05 – Dissecting the interplay between the new digital side and how-we've-always-done-things

31:29 – Frits' perspective on athletic companies calling themselves technology companies

Running Time: 35:08

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The Culture of Excellence with Tom Peters Nov 09, 2017

Show notes

Welcome to the What's Next! podcast with Tiffani Bova.

I am thrilled to bring you Tom Peters on this week's episode. Tom is the co-author of In Search of Excellence and is one of the most exceptional management, sales, and marketing thinkers around. This book has been tagged as the "best business book ever."

THIS EPISODE IS PERFECT FOR… leaders. Think about it, have you ever seen a tombstone with someone's net worth on it? No. That's not what matters. What matters in life and business is relationships, embracing differences, and pushing yourself to make sure you don't get caught in the same-same trap.

TODAY'S MAIN MESSAGE… is that people come before everything else. Tom wholeheartedly believes in matching people to culture; otherwise, he knows, culture falls apart. To create culture, you must have a foundation of listening, caring, smiling, and saying thank you. It's about being nice to other people.

WHAT I LOVE MOST… is that Tom shapes what excellence looks like. Take a moment to step back and give people the space to say what they are thinking. Building teams and coaching is all about the people side of business, not the shiny stuff.

A PIECE OF ADVICE… consider management by wandering around (MBWA). Take 10 minutes and walk around with no goal in mind. Let your thoughts be your guide as you take moment to reflect.

Running time: 46:10

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