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    Technology

    VUX World

    Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

    We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

    “One of the most consistently insightful and deeply respected podcasts in the industry”

    Bradley Metrock, Score Publishing


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: © VUX World

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    Latest Episodes:
    Knowbl on building an LLM-first AI platform Feb 17, 2023
    Show notes

    Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.


    Visit https://knowbl.com/


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/


    Find out more about Kore.ai and book a demo here- Kore.ai request demo

    Hosted on Acast. See acast.com/privacy for more information.


    Why have we forgotten some of the basics? With Maaike Coppens Feb 17, 2023
    Show notes

    Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conversational AI projects.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/


    Find out more about OpenDialog: https://opendialog.ai

    Hosted on Acast. See acast.com/privacy for more information.


    Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers Feb 08, 2023
    Show notes

    ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation.


    Visit https://www.cognigy.com/


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/


    Find out more about Kore.ai and book a demo here- Kore.ai request demo

    Hosted on Acast. See acast.com/privacy for more information.


    Nick Frosst, CTO, Cohere on Large Language Models Feb 07, 2023
    Show notes

    Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.


    Check out https://cohere.ai


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/


    Find out more about Kore.ai and book a demo here - Kore.ai request demo

    Hosted on Acast. See acast.com/privacy for more information.


    LLMs in conversational AI platforms with Kore.ai Feb 02, 2023
    Show notes

    There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Language Models.


    Kore.ai CEO, Raj Koneru, and CTO, Prasanna Arikala, join me on VUX World to share how Kore.ai sees the future of AI in the enterprise, thoughts on how LLMs are changing what's possible and how Kore.ai is approaching integrating LLMs into the chatbot and voice assistant production pipeline.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/


    Find out more about Kore.ai and book a demo here - Kore.ai demo request

    Hosted on Acast. See acast.com/privacy for more information.


    Can conversational AI help in emergency situations? With Max Gladysh Feb 02, 2023
    Show notes

    Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use cases Max saw during covid, as well as more recently; a chatbot that helps people fleeing the war in Ukraine.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

    Hosted on Acast. See acast.com/privacy for more information.


    Conversations Squared #4 Dr Joan Palmiter Bajorek Jan 29, 2023
    Show notes

    Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI.


    After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to day work, and specifically user research? We're used to making generalised user personas. What will we do when we have countless bots adapted to countless users? I asked Joan about these things and more...


    Contents:


    00:00Start

    00:59Joan's experience

    03:22Age of invisible machines

    05:2530 seconds, go!

    08:36How will emerging technologies (like generative aI) effect our work?

    13:16Generative ai is a wild entity

    14:33ChatGPT has amazing powers, but struggles with the basics

    16:59How do you monitor the different 'hypersonalised' bots?

    19:20On MVPs

    20:08Personalised bots will become default

    20:51Can we adjust to a user's prosody and dialect?

    23:14What's the best approach to act on insights and data?

    26:48When we're 'more agile than agile' how should we act on data?

    28:36Bots are complex on the back-end but should feel natural on the front end

    30:15Where does user research fit in teams with hyper-automation?



    Hosted on Acast. See acast.com/privacy for more information.


    Conversational AI at Expedia with Molly Dickinson Jan 25, 2023
    Show notes

    Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her learnings, as well as some details on the conversational AI initiatives underway at Expedia.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

    Hosted on Acast. See acast.com/privacy for more information.


    Digital humans for healthcare with Paulina Lewandowska, Roche Jan 25, 2023
    Show notes

    Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We're about to find out.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

    Hosted on Acast. See acast.com/privacy for more information.


    Digital humans and innovation at Capita with James Brooks Jan 13, 2023
    Show notes

    Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.


    Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

    Hosted on Acast. See acast.com/privacy for more information.


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