VRMA Arrival

The 95% Rule: Elevating Guest Satisfaction with David Angotti Oct 29, 2024

In this episode, David Angotti, chief evangelist at Guesty, discusses the evolving landscape of the vacation rental industry. He explores the rise of unique, high-end rental properties popularized by Airbnb and how property managers can differentiate themselves by delivering personalized guest experiences. Angotti highlights the importance of leveraging technology, empowering staff, and maintaining a human connection in an industry driven by customer satisfaction. He also emphasizes the need for scalable training processes and strategic use of social media to build lasting relationships with guests. With a focus on blending technology and the human touch, Angotti outlines the future of the vacation rental space.

Pierre-Camille Hamana on Simplifying Software Integration for Hosts Aug 27, 2024

In this episode of the VRMA Arrival podcast, we delve into the journey and insights of Pierre-Camille Hamana, the founder and CEO of Hospitable. Hospitable is a company dedicated to providing software solutions for property managers and hosts in the short-term rental industry.

In the episode, Hamana shares his background and journey to founding Hospitable. Originally trained as a lawyer, his entry into the property management software space was driven by personal necessity when he started renting out his apartment on Airbnb.

Hospitable began as a solution to automate guest communication and has evolved over eight years to support 15,000 customers, mainly hosts with fewer than seven properties. The company’s core mission is to save time for property managers and hosts, allowing them to focus on enhancing guest experiences and spending time with loved ones.

Hospitable has always prioritized AI, aiming to simplify and automate the complexities of property management. This approach has seen significant advancements over the past two years, enabling more efficient operations for users.

Hospitable Connect is a new feature designed to reduce the perceived risks and complexities of connecting with software for property owners and self-managers. It allows hosts to integrate with OTAs (online travel agencies) like Airbnb and Vrbo without altering their existing experiences. This solution lowers the barrier for hosts to adopt software and enhances their operational efficiency.

The goal of Hospitable Connect is to professionalize the short-term rental industry by making advanced software solutions accessible to all, not just large property management companies. Hamana emphasizes the importance of integration and connectivity, advocating for a more inclusive approach that benefits both small hosts and large operators.

Listeners are invited to try Hospitable’s products for free for two weeks via a special offer at hospitable.com/vrma2024, with a 25% discount for the first three months on any chosen plan.

From CDs to Clouds: Avantio’s Tech Evolution in Vacation Rentals Jul 30, 2024

In the latest episode of the VRMA Arrival Podcast, VRMA publications editor Alexa Schlosser interviews Tommy Ciaccio, head of business development for Avantio in the US and Canada. Ciaccio shares Avantio’s journey from its beginnings in Spain to its expansion into North American markets, highlighting their focus on innovation and local expertise.

Avantio, founded 22 years ago in Spain, successfully entered the US and Canadian markets about four years ago. This growth is attributed to hiring local experts who understand regional nuances and regulations.

Airbnb, Vrbo, and Booking.com are key distribution channels. Avantio works closely with these OTAs to drive initial bookings, then focuses on converting them into direct bookings through optimized websites and a native channel manager.

Ciaccio emphasizes the importance of high-quality photos, accurate descriptions, and a seamless, professional website to build trust with guests. Avantio ensures a consistent and secure booking experience that enhances guest confidence.

With the trend toward shorter lead times, Ciaccio highlights the need for dynamic pricing tools and data insights. Leveraging technology partners helps property managers stay competitive and maximize revenue.

AI and data-driven decision-making are set to play crucial roles in the industry. Avantio continues to evolve, adding features like trust accounting and messaging integrations to meet market demands.

Avantio’s “global but local” approach tailors services to different markets by employing local experts, ensuring relevance and effectiveness in diverse regions.

Boom’s AI-Driven Approach to Property Management Jun 25, 2024

In this episode of the VRMA Arrival podcast, Shahar Goldboim, co-founder and CEO of Boom, discusses how Boom is revolutionizing the property management industry through AI integration. He explains that Boom supercharges property management systems (PMS) by providing comprehensive solutions that integrate AI for business analytics and operations management. Shahar describes the origin of Boom, stemming from his previous company Design VR, and how the AI revolution prompted the development of Boom's AI solutions.

Goldboim highlights the unique value Boom offers by centralizing fragmented solutions within the industry, thus creating a “center of truth” for property managers. This integration allows for efficient handling of tasks, from guest inquiries to maintenance checks, by providing real-time data visualization and KPI tracking. He emphasizes that AI will not replace human touch but will streamline operations, allowing property managers to focus on enhancing guest experiences. The podcast covers the customization capabilities of Boom’s AI, addressing common misconceptions and concerns about AI implementation, and discusses the future of AI in the property management industry.

Professionalism, Personalization, and Technology with Jeremy Gall Apr 30, 2024

On this episode of the VRMA Arrival podcast, we welcomed Breezeway CEO Jeremy Gall to discuss the state and challenges of the short-term vacation rental market. Breezeway is an operations and guest experience platform serving clients in the vacation rental market.

Gall highlighted the market’s robustness and the challenges property managers face with new homeowners’ unrealistic expectations and shorter booking windows. He emphasized the importance of building trust and maintaining relationships with owners by providing personalized services and leveraging technology. He also shared Breezeway’s plans to enhance its operations tools and the significant impact of AI on the industry. Looking ahead, he predicted trends toward increased service emphasis, professionalization, and the importance of the concierge experience for enhancing guest satisfaction and monetization.

Common Mistakes Property Managers Make with PMS Systems Mar 26, 2024

In this episode of the VRMA Arrival podcast, VRMA editor Alexa Schlosser interviews Dave Payette, the founder of 365Villas, discussing his journey in founding the company and the influence of his background in technology. Payette shares his experience transitioning from the tech industry to the vacation rental sector and the challenges he faced as a property manager himself.

Key topics covered include:

The evolution of property management technology and the need for comprehensive platforms.
Factors to consider when choosing property management software, such as comprehensiveness, track record, usability, and support.
The importance of maximizing the effectiveness of chosen software through thorough onboarding and continued training.
Trends in the industry, including the shift from short-stay to long-stay rentals, and how property management software can adapt to these changes.
The role of property management software in helping property managers grow their businesses efficiently and effectively.
Common pitfalls property managers may encounter, such as complacency and not aligning technology use with business strategy.
Future trends in property management software, including the potential for AI integration and the development of collaborative social media ecosystems.

Payette also shares his favorite vacation destination, but you’ll have to listen to the episode to hear what it is!

Streamlining Vacation Rental Furnishing Feb 26, 2024

In this VRMA Arrival podcast episode, Sage Nathan of Minoan discusses the concept of systematizing furnishing in the context of short-term vacation rental businesses. Minoan is a tech platform that aims to streamline the furnishing process for vacation rental owners and operators. Sage emphasizes the challenges in the industry, such as using outdated systems like spreadsheets, and highlights the need for a more efficient approach.

Minoan provides a free platform where users can create an account and access a variety of brands they work with, offering discounts and a unique shopping experience. The platform includes a Google Chrome extension for real-time cart building across different brands. Sage explains the importance of transparency in estimated delivery dates and costs, making the process easier for property managers dealing with multiple properties.

The conversation touches on the significance of systematizing furnishing, the challenges faced by vacation rental managers, and the benefits of professionalizing the industry. Sage suggests starting with systematizing linens as a good first step, emphasizing the importance of durability and consistency in providing a better experience for guests.

The discussion also addresses the consulting aspect of Minoan's business, where they engage with vacation rental managers to understand their current practices and offer insights on improvement. Sage highlights the role of technology in the future, envisioning potential integrations with inventory management systems to enhance the overall efficiency of the furnishing process.

The episode concludes with Sage expressing excitement about the evolving and growing vacation rental industry, with Minoan playing a role in helping the industry level up.

Estate Planning for Vacation Rental Owners Jan 29, 2024

Kevin Vozar, the senior director of business development and owner relations at Cabins for You, discusses the importance of estate planning for short-term vacation rental owners in this episode of the podcast.

He shares his journey into the short-term rental market after a career in financial services and emphasizes the necessity of estate planning, highlighting the basic components: a will, a durable family power of attorney, and advanced directives. He stresses the importance of planning to avoid interruptions in property management and potential complications for heirs in case of an owner's incapacitation or passing.

He also touches on various legal documents like trusts and their role in estate planning, urging individuals to seek legal advice to tailor plans to their specific needs. Vozar emphasizes that estate planning isn't costly and suggests resources like Cabins for You's website for educational materials.

He shares personal experiences and recommends open conversations with family about these arrangements, advocating for proactive and regularly reviewed plans to adapt to life changes. Additionally, he mentions creating personal videos to guide surviving spouses in the event of a passing as a thoughtful touch in the estate planning process.

Overall, Kevin's advice underscores the significance of proactive estate planning and its impact on ensuring smooth property management transitions and financial security for families.

Inside KEY.co’s Capital One Venture X Partnership Dec 18, 2023

Kim Lalande from KEY.co discussed significant updates since their last conversation. The company has experienced substantial growth, expanding its curated home inventory from 700 to over 3,000 properties, aiming to hit 4,000 by year-end. A major announcement was their partnership with Capital One Venture X program, targeting high-end spenders with curated inventory and personalized services, enhancing the overall stay experience.

The conversation touched on the evolving landscape of the vacation rental industry, highlighting the impact of large companies like Capital One entering the vacation rentals space. Kim emphasized the industry’s maturation, paralleling trends in the hotel industry but with a focus on the local and personalized experience offered by property managers.

Technology’s role in elevating the guest experience was a focal point, with AI implementation for content generation and quality maintenance through photo analysis and natural language processing of reviews. The discussion also explored the challenges and opportunities arising from increased industry consolidation, expanding inventory, and the potential for European expansion in the future.

The interview ended on a note of excitement for further industry growth and the role of partnerships like Capital One’s in reshaping the vacation rentals landscape, hinting at potential shifts in consumer behavior with credit card companies gaining influence in the vacation booking space.

Innovating Procurement with Ashley Ching Nov 27, 2023

Ashley Ching, the founder and CEO of Inhaven, discussed her professional procurement solution for the vacation rental industry in an interview for the VRMA Arrival podcast. Inhaven helps vacation rental owners and property managers standardize the products in their homes and maintain those standards through a tool called Inhaven Keep. Ching shared her background as a mother of four and a frequent traveler, highlighting the issues she faced with inconsistent and misleading descriptions of vacation rentals.

The conversation delved into the challenges property managers and hosts face when sourcing products for vacation rentals, such as durability and communication with housekeeping teams. Inhaven was born out of the need to simplify and streamline the procurement process for the industry.

Ching explained that Inhaven focuses on essential aspects like the sleep experience, dining, and bathing, which are often overlooked but crucial for guests' satisfaction. They aim to help hosts and property managers set standards for these areas.

The interview also touched upon the success stories of both individual hosts and property managers who benefited from Inhaven's services, saving time and improving the guest experience. The conversation highlighted the focus on consistency rather than following short-term trends.

In terms of future developments, Inhaven plans to continue improving its tools and operational benefits to help property managers and hosts maintain standards and save time. The goal is to professionalize and standardize the vacation rental industry, similar to what the hotel industry did in the past.

Scaling and Adapting with Will Parry Oct 30, 2023

In this episode of the podcast, Will Parry, CEO and co-founder of ALTIDO, discusses various aspects of his company. ALTIDO is a hospitality-focused property management company operating in Western Europe, including the U.K., Portugal, Italy, Spain, and France.

Advocating for the Future of Vacation Rentals with David Krauss Sep 25, 2023

In this episode, David Krauss, the co-founder and CEO of Rent Responsibly, discusses the role of his organization in the vacation rental industry. Rent Responsibly is a community building and education platform focused on advocacy support and community building within the short-term vacation rental industry.

Krauss talks about his journey into advocacy, starting as a host and later becoming involved in the industry after facing party related issues in his rentals. He emphasizes the importance of organized local communities and the need for strong leadership in addressing industry challenges.

The conversation touches on various aspects of advocacy, including the evolving narratives surrounding short-term rentals, the key elements of effective advocacy (leadership, communication, community engagement, data), and recent examples of successful advocacy efforts in Hilton Head, South Carolina, and Arizona.

Krauss also highlights the importance of education and shares an analogy comparing the challenges faced by the vacation rental industry to the early days of the automobile industry, suggesting that with organized efforts, the industry can mature and be celebrated for its positive contributions to communities.

He encourages property managers to get involved in advocacy efforts, emphasizing that their personal stories and contributions can make a significant impact. Krauss concludes by mentioning the VRMA Advocacy Fund and the importance of supporting industry advocacy initiatives.

Listeners are encouraged to visit the Rent Responsibly website for more information and to consider contributing to the VRMA Advocacy Fund.

Mastering Work-Life Balance with Andy Newman Aug 28, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Andy Newman, founder and CEO of Newman Hospitality. The discussion touched on the following topics:

Andy's background: He transitioned from a career in banking and coaching to the short-term rental industry due to his passion for travel and cultural exchanges.
The birth of Newman Hospitality: Andy became an early Airbnb operator and discovered the importance of the short-term rental industry. He attended VRMA conferences, leading to the establishment of Newman Hospitality, which prioritizes hospitality and focuses on employee well-being.
Work-life balance: Andy emphasizes the significance of work-life balance and how it positively impacts employee productivity and retention. He shares his personal journey towards achieving a healthy work-life balance.
Growth strategy: Newman Hospitality experienced triple-digit growth by focusing on diverse geographical locations, real estate partnerships, and long-term client growth.
Advice for property managers: Andy suggests focusing on medium and long-term growth, "weeding the garden" by being selective with clients, and investing in the right people and technology.
Trends in the industry: Andy believes the short-term rental industry is in its early growth stages, with opportunities for those who prioritize hospitality and professionalism. He sees a post-COVID normalization and longer reservations as trends in the market.
Optimism for the industry: Andy expresses a positive outlook for the short-term rental industry, citing happy guests and continued growth opportunities as reasons for optimism.

The Rise of Last-Minute Travel with David Weiss Jul 31, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to David Weiss, CEO of Whimstay, about why last-minute travel is on the rise, ways property managers can drive incremental revenue, and more.

Maximizing ROI with Dale Smith Jun 26, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Dale Smith, CEO of SDDE Smith Group, about his unique way of maximizing ROI from the properties he manages, the biggest trends he's seeing in the industry, and more.

Curated Experiences with Kim Lalande May 30, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Kim Lalande, founder and CEO of KEY, about the biggest concierge/experience trends she is currently seeing in the industry, how KEY partners with vacation rental managers, and more.

Dynamic Pricing with Eduardo Mandri Apr 22, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Eduardo Mandri, CEO and co-founder of Angel Host, about how dynamic pricing helps optimize revenue, practical strategies for maximizing revenue on vacation rental properties, and more.

Chatting ChatGPT with Bart Sobies Mar 27, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Bart Sobies, founder of iBooked.Online, about how artificial intelligence (AI), and specifically generative AI, can help increase operational efficiency for short-term rental property managers.

Noise Issue Solutions with Jim Netska Feb 27, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to PointCentral Director of Sales Jim Netska about the biggest issues related to noise that property managers are facing, noise regulations, tech solutions for noise, and more.

Sustainable Business Practices with Bob Garner Jan 26, 2023

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to short-term rental sector advocate for sustainability and founder and CEO of EnviroRental Bob Garner about why short-term rental managers and owners should focus on sustainability, the biggest hurdles to getting started, and more.

Revenue Management, Technology, and Regulations with John An Dec 19, 2022

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to short-term rental industry expert John An about data-informed revenue management, the biggest big trends he is currently seeing in the industry, the challenges of regulations, and more.

Smart Home Tech with Richard Gunther Nov 14, 2022

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to smart home technology expert Richard Gunther about the most important things short-term rental property managers should think about when it comes to safety and security, the mistakes property managers make when it comes to technology, and more.

Growing Your Inventory With Brooke Pfautz Oct 17, 2022

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Brooke Pfautz, founder and CEO of Vintory, about his workshop at this year's VRMA International Conference and his predictions for the future of the industry.

Outperforming Big Brands With Doug Kennedy Sep 26, 2022

In this episode of the podcast, VRMA Arrival editor Alexa Schlosser talks to Doug Kennedy, president of Kennedy Training Network, about his session at this year's VRMA International Conference, as well as advice for vacation rental managers as they head into 2023.

Rental Safety and Security With Breezeway's Justin Ford Jun 27, 2022

In this episode of the podcast, VRMA Arrival editor Dani Damario talks to Justin Ford, the director of safety and certification programs at Breezeway, about safety standards in the short-term vacation rental market and the future of safety and security in the industry.

Hostaway's Marcus Rader on Guest Demand and the Industry's Future May 31, 2022

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Marcus Rader, founder and CEO of Hostaway, about the hottest locations for guest demand in 2022, what property managers should think about when developing their marketing strategy, and the continued growth of the short-term rental market.

Challenges and Trends With Breezeway's Koryn Okey May 10, 2022

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Koryn Okey, vice president of client experience at Breezeway about the company's annual Property Operations Report, big trends she is currently seeing in the marketplace, and her opinion on how the short-term rental industry increase its professionalism.

Tours and Activities With Matthew Loney Mar 28, 2022

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to the president and CEO of Xplorie, Matthew Loney, about driving value through offering tours and activities to guests staying at short-term rentals.

Chatting With Vered Raviv Schwarz, President and COO of Guesty Feb 22, 2022

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to the president and chief operating officer of Guesty, Vered Raviv Schwarz, about how the pandemic has changed how customers see accommodations; the big trends she's currently seeing in the marketplace; and more.

Upcoming Events with VRMA Education Committee Co-Chair Melaney Robbins Jan 26, 2022

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to Education Committee Co-Chair Melaney Robbins about what it’s like to volunteer on a committee and the upcoming Spring Forum in Chicago, April 11-12, 2022.

Looking Back and Looking Forward With VRMA President Miller Hawkins Dec 20, 2021

In this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to new VRMA President Miller Hawkins about his first VRMA memories, his time on the board of directors, and his focus for his term as president.

Advocacy Series: VRMA's Advocacy Priorities Aug 02, 2021

In the latest episode of the Advocacy Series of the VRMA Arrival Podcast, Jason Meyers, editor in chief of Arrival, and Greg Holcomb, government relations director of VRMA, discuss a few of the association's most important advocacy priorities. Listen to the full episode now.

Advocacy Series: Right to Rent Jun 24, 2021

In this installment of the Advocacy Series of the VRMA Arrival Podcast, Jason Meyers, editor in chief of Arrival, and Eric Broughton, chief strategy officer at Inhabit IQ, discuss the Right to Rent program and what it’s designed to accomplish.

What Makes Your Business a Good Business? May 25, 2021

In the latest episode of the Arrival Podcast, VRMA’s Jason Meyers is joined by Jason Sprenkle, CEO of Key Data. The pair discuss industry insights, data, and key factors that make your business a good business.

Advocacy Series: The South Carolina Situation Apr 29, 2021

Smart City Policy Group’s Matt Curtis talks with vacation rental manager Jeff Coffee about how the South Carolina Vacation Rental Alliance is helping educate local governments about the important regulatory issues in the state.

Advocacy Series: Organizing Locally in Galveston, Texas Apr 29, 2021

In this installment of the Advocacy Series of the VRMA Arrival podcast, Matt Curtis, founder of Smart City Policy Group, talks with Claire Reiswerg and Liz Overton about their efforts to rally local managers to address the ever-shifting regulatory situation in Galveston, Texas.

A Love Letter to the Industry Apr 13, 2021

In this episode, VRMA Arrival Editor in Chief Jason Meyers talks with John Stokinger of TRACK Hospitality Software and Jon Marro, a designer and artist who collaborated with Stokinger to create an art piece that pays homage to the short-term vacation rental sector. See and purchase the piece here.

Advocacy Series, Episode 3: A Discussion with Scott Leggat, CEO, LSI and Steve Milo, CEO, VTrips Sep 16, 2020

This episode features a conversation with LSI’s Scott Leggat and VTrips’ Steve Milo, who chat with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and advocacy initiatives.

Advocacy Series, Episode 2: A Discussion with Bob Milne, COO, Vacasa and Matt Renner, SVP Business Development, Track Sep 10, 2020

This episode features a conversation with Vacasa’s Bob Milne and Track’s Matt Renner, who chat with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and VRMA’s advocacy initiatives.

Advocacy Series, Episode 1: A Discussion with Tiffany Edwards, Coletta Consulting Aug 28, 2020

Tune-in to VRMA's official podcast series as we discuss vacation rental management trends, hot topics, and association initiatives with the industry’s leading minds. Our latest episode features a conversation with Coletta Consulting's Tiffany Edwards, who chats with VRMA Government Affairs Director Greg Holcomb about VRMA’s Advocacy Fund and Collaborative Committee.

The COVID-19 Impact of Short-Term Rentals Survey with Scott Shatford and David Krauss May 29, 2020

In this episode, join Greg Holcomb (VRMA Government Relations Director), David Krauss (founder and CEO of Rent Responsibly), and Scott Shatford (founder and CEO of AirDNA. The group discusses the newly-released survey report from VRMA—in partnership with AirDNA and Rent Responsibly—which highlights the impact of the COVID-19 pandemic on the U.S. short-term rental industry. Listen as they go over the importance of this special report, what’s happening with current trends, how bookings are being affected, and more.

VRHP New Cleaning Guidelines in Light of COVID-19 with Durk Johnson and Michelle Williams May 06, 2020

Cleaning your vacation rental property can be a tedious, time-consuming task on a normal day, let alone in the midst of a global pandemic. Join Vacation Rental Housekeeping Professionals (VRHP) Executive Director Durk Johnson and VRHP chairperson and VRMA Board member Michelle Williams as they discuss the new cleaning guidelines part of the VRMA & VRHP SafeHome campaign. The two cover disinfection and sanitation techniques, recommended products, maintenance, the importance of communication, and how to implement these new guidelines into your housekeeping routines in light of COVID-19. Listen now!

Episode notes: You can view the Environmental Protection Agency (EPA’s) continually updated list of disinfectants for use against COVID-19 here. Visit the VRHP standards and practices page to learn more and view the new guidelines. For more COVID-19 information, you can visit the VRMA COVID-19 resources page.

Industry Trends, #VRMAEurope, and Recent Vacasa News with Vacation Rental Expert Simon Lehmann Feb 18, 2020

Join VRMA Executive Director Mike Copps as he talks with Simon Lehmann, founder of AJL Consulting and featured speaker at the upcoming 2020 VRMA European Conference in Lisbon, 15-17 March. The pair go over Simon’s significant background in this sector—from running Interhome to his work with Phocuswright and Vacasa. They discuss recent news regarding Eric Breon’s resignation at Vacasa and dive into a host of relevant industry topics that will all be discussed at the VRMA European Conference, including professionalism, standardization, property management company growth, opportunities in the space, and more.

Distribution, Marketplaces, and #BookDirect with Vince Perez Feb 04, 2020

Join VRMA Executive Director Mike Copps as he talks with Vince Perez, founder of FetchMyGuest. The two talk all things distribution, from the current state of listing sites and marketplaces in the vacation rental space to opportunities tied to #BookDirect.

Vince and Mike go over the challenges the industry is facing—particularly on the regulatory front—and the importance of telling our story. Additionally, Vince goes into detail about other technological opportunities and challenges within the industry, and piques Mike’s interest talking about his time as a professional baseball player in Japan.

Pop in your earbuds, get comfortable, and listen now—and don’t forget to subscribe wherever you’re listening!

Durk Johnson, VRHP Executive Director and Master of the House Jan 28, 2020

Join VRMA Executive Director Mike Copps as he talks with Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals and Master of the (back of the) House. Mike and Durk talk all things Vacation Rental Housekeeping Professionals (VRHP), including the exciting news about the recent merger of their respective organizations and what that means moving forward. Durk also discusses trends in the industry, what he sees down the road, and how VRMA and VRHP are uniquely positioned to address these exciting changes. Additionally, Durk gives a preview of where VRHP will be in 2020, from their own seminars to VRMA events. Learn how to get your company up to speed on all things housekeeping, maintenance, and laundry—listen now!

Industry Trends & Revenue Management with Rented’s Cliff Johnson Dec 18, 2019

Join VRMA Executive Director Mike Copps as he talks with Rented Chief Commercial Officer Cliff Johnson. Cliff is also co-founder of Vacasa as well as VRMA board member and true subject matter expert. The two discuss revenue management, the process of pivoting business models, the changing dynamics of the vacation rental industry over the course of Cliff’s ten years as a part of the community, consolidation, where the industry is heading, how VRMA needs to be positioning itself to get ahead of these changes, and much more. There’s a ton of information in here as Cliff shares his extensive knowledge; listen to the latest Arrival episode now!

North American Vacation Rental Survey Results with Transparent’s Pierre Becerril Dec 11, 2019

Join VRMA Executive Director Mike Copps as he talks with Transparent’s co-founder and CEO Pierre Becerril about their recent collaborative effort to launch a North American Vacation Rental industry survey. The two discuss the survey process and results, net steps and future plans (spoiler: there will be a survey conducted every year moving forward), where to access the 2019 survey report (free to VRMA members), and some key-takeaways from the 2019 edition including data regarding distribution, marketing, technology utilization, revenue management, and more. It’s a comprehensive report and there’s a lot to discuss; listen to the latest episode now!

Episode Notes:

Survey results and report
Transparent article: "United States of Distribution: How Vacation Rental Distribution in the US is Evolving"
Transparent article: "Growth in the US vacation rental market – how do you keep up?"

Vacasa COO Bob Milne Nov 25, 2019

Join VRMA Executive Director Mike Copps as he interviews Bob Milne, Chief Operating Officer of Vacasa, North America’s largest vacation rental platform. Mike and Bob dive into all things Vacasa, with a particular emphasis on recent headlines regarding funding, acquisitions (with a focus on Wyndham Vacation Rentals), and a potential IPO. The two also discuss Vacasa’s proprietary software & technology and plans for expansion in vacation rentals as well as HOAs and realty. There’s a lot going on with Vacasa, and we try to cover all of it.

Vacation Rental Tech Trends with Sean Miller Oct 10, 2019

VRMA Executive Director Mike Copps chats with PointCentral President Sean Miller. The two talk technology within the vacation rental space and beyond: from keyless entry to artificial intelligence and everything in between. Learn more about Sean and his role at PointCentral, what technologies property managers should be utilizing, and what you can expect from Sean’s sessions at the upcoming VRMA International Conference.

Steve Milo: Part 2 Oct 03, 2019

Join VRMA’s Executive Director Mike Copps and CEO of VTrips, Steve Milo, as part two of their series continues. Learn more about Steve’s path to leadership as an association volunteer and board member at the state and national level, what drives his passion and focus on industry advocacy efforts, and what VRMA should be doing for the industry moving forward. Steve also discusses trends and hot topics he sees coming down the road, and who he hopes to see speaking at VRMA 2020. Listen now!

Steve Milo: Part 1 Sep 26, 2019

Join VRMA’s Executive Director Mike Copps as he chats with Steve Milo, Founder and CEO of VTrips. In part one of this series, the pair discuss Steve’s role in the industry and how he got to where he is today, his reputation as a sought-after speaker at industry events and what he gets out of his presentations, what his role and topics will be during the VRMA International Conference, and more! Listen now!

Gearing Up for the 2019 International Conference Sep 09, 2019

VRMA Executive Director Mike Copps is joined this week by Erica Klein, VRMA’s Director of Education. With the 2019 International Conference fast approaching, the two dive in and give you all the info you need on the largest global event in the vacation rental industry. Content, thought processes, narratives, networking – they cover it all! Listen to learn more about this global event and why you should be attending.

Get Ready: Google & Vacation Rentals with Rentals United CMO Vanessa De Souza Lage Aug 29, 2019

Join VRMA’s Executive Director Mike Copps as he talks with Rentals United CMO Vanessa De Souza Lage. Join Mike and Vanessa as they talk Google: How is the Google world impacting the vacation rental ecosystem? They also delve into Vanessa’s role within Rentals United, what you can look forward to during upcoming VRMA events, and the ins and outs of Channel Management. Listen now!

Driving Cultural Change: Diversity & Inclusion Initiatives with Guesty COO Vered Raviv Schwarz Aug 14, 2019

Join VRMA’s Executive Director Mike Copps as he chats with Guesty COO Vered Raviv Schwarz. The pair discuss her background and role within the company, the critical role of technology in property management, Guesty’s commitment to diversity and inclusion initiatives, and how these initiatives contribute to any company’s success. Listen now to find out more!

An Interview with VRM Intel's Amy Hinote Jul 22, 2019

Join VRMA’s Executive Director Mike Copps as he jumps into discussion with Amy Hinote, founder and editor of VRM Intel. Listen as they cover Amy’s “scrappy” story on her start within the vacation rental industry over 10 years ago. Data, revenue management, upcoming events—they discuss it all. What does Amy have to say on hot topics going on in the vacation rental space? Listen now to find out more.

Past, Present & Future Part 3: An Interview with VRMA President-Elect, Toby Babich Jul 01, 2019

VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—its past, present and future—in this three-part series. Part 3 jumps forward in time with VRMA president-elect, Toby Babich. The two take a deeper dive into the future of the industry and discuss the growth within the vacation rental community. Learn how Toby has successfully climbed the VRMA ladder and what he’s looking forward to as he prepares to take the reins as president.

Past, Present & Future Part 2: An Interview with Current VRMA President, Jodi Refosco Jun 19, 2019

VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—its past, present and future—in this three-part series. Part 2 jumps into the topic of change within the industry. How did VRMA’s current president Jodi Refosco get to where she is today? Where is VRMA now, and where is it going in the future? Listen to learn more!

Past, Present & Future Part 1: An Interview with VRMA Immediate Past-President, Mike Harrington May 23, 2019

VRMA Executive Director Mike Copps sits down with industry leaders to take a 360-degree look at VRMA—it’s past, present and future—in this three-part series. Part 1 dives into industry trends, VRMA strategy, and past-president Mike Harrington’s legacy and impact. How did he get started in the vacation rental industry, and where is he today? Listen to find out more!

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