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    Business

    VO BOSS

    The VO Boss podcast blends business advice with inspiration & motivation for today’s voice talent. Each week, host Anne Ganguzza shares guest interviews + voice over industry insights to help you grow your business and stay focused on what matters…

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    Latest Episodes:
    BOSS Booth Builds Dec 14, 2021
    Show notes

    Do you have the courage to invest in yourself? In this episode, Anne and Laya share how they built their dream booths and how you can too! From soundproofing to equipment, they cover picking the right recording space, investing in quality materials & technology, and taking that financial leap of faith to up your bookability + professionalism like a #VOBOSS! Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, and today, and for the last few sessions, I have been so happy to be co-hosting with special guest Laya Hoffman. Laya! How are you? Laya: Hi. I'm so good, Anne. Loving this, and we've got more cool stuff to talk about. I feel like I could talk to you for hours and hours. Anne: I know. Right? Well, speaking of which, you know, I met you, Laya, when I first met you, I actually didn't meet you. I saw an amazing booth tour of your new booth. Laya: Oh yeah. Anne: Now I think you had just moved, and you built a booth -- is it downstairs? Laya: Yes, I would -- I would like to say it's an entire studio, if I may, because -- Anne: Yes, you built an entire studio. Yes, you did. Laya: It was a dream come true. Let me tell you, and it's because I came out of a booth, but we can go even further back then. Anne: I was so impressed. Laya: Thank you. Anne: I was so impressed with your booth tour that I thought, oh my gosh, that is like the coolest video booth tour I've ever seen. Laya: Thank you. Anne: And I absolutely loved your space. And you were sharing that space also with your daughter doing your podcast. And I just, I reached out to you, and that's basically how we met. And I'm so glad that we did, because now here we are doing a podcast series, so I'm absolutely loving it. And I thought let's talk about our booths because we've had some really wonderful experiences in building our booths. And I'll tell you what, my booth experiences, they've just been an evolution of my business, and coming from, you know, being in the closet -- and there's nothing wrong with recording in your closet. It's all about, you know, the sound that you're getting, but I'll tell you what, there's something to be said for graduating to a booth that's kind of like a custom beautiful place that you can sit -- Laya: It's a big girl booth. Anne: Yeah, a big girl booth, I love it -- when you can sit and just do what you love. And I just absolutely love my new booth. Let's talk about our booths 'cause we're booth babes. Let's do it. Laya: Booth babes. I love it. Yes. The modern mindset is to create space that you feel good in. Anne: Yeah. Laya: And so to be, whether it is your closet or your you've created a new studio, or you've got a custom booth or a Whisper Room or any one of those things, a Studio Bricks, there's so many beautiful options out there. No matter what space you're working in, I think it's important to just feel good in this space. So like you said. Anne: Agreed. Laya: You know, no matter where you are in the stage of your career or your journey, as long as you feel good there, and there's something that connects you to your surroundings and your atmosphere, that's when you're going to feel your best and to deliver your best. Exactly. Anne: And you know what's so interesting is I've been through a few booths. I don't mean that to like, oh, I got one booth after the next, after the next, but one of my first actual booth-booths instead of being in my closet was built by my dad. And there's something to be said -- Laya: That's awesome. Anne: -- about being in a space that you feel good about. My dad built me that booth out of love. Laya: Yes! Anne: I mean, my dad has always supported me, never once asked me a question about what I was doing. He didn't necessarily understand voiceover, but when I said, Dad, I need to build a booth. That gives me some good sound. And so my dad was like, okay, let's do it. And my dad bought me this booth. And every time I stepped in that booth, and I'm going to get a little bit like probably teary because I just felt his love every single time. Laya: Yes. Anne: And I, I used that for years. Laya: That's so beautiful. Anne: I used that booth for years and every time I stepped in there, I felt my dad's love and confidence in me and just his support. And it was a wonderful, wonderful thing. And I'll tell you about -- Laya: What a beautiful experience for you. Anne: Yeah. And with my new booth, I also made sure because now he's older, I also made sure that he was involved in the booth, and he was here for the building of this booth too, which I'm so, so proud of. Laya: I bet he took great pride in that, you know, so doing something with his hands that he could create to give his daughter this gift is so beautiful, Anne. Good for you. What a nice story. Anne: It is, it is awesome. Laya: I have a different story, but -- Anne: That's what -- let's hear it. Let's hear it. I'm ready. Laya: We moved into a new house a few years ago, and we're in the northwest suburbs here of Atlanta. And, uh, the basement was unfinished. So, you know, when basements are unfinished and weird, there's like cement, dusty floors and two by fours and insulation that's just like rotting off the walls? Yeah. It's just full of probably terrible pollutants. Well, that was my first booth. Um, we call it Skid Row studios. I used a bunch of mattresses. Anne: I love it. Oh my gosh, you had mattresses. I love it. Laya: It was a mattress factory booth. It was disgusting. I'm not proud of the mites and the weirdness that I was probably consuming in that box. But you know, that just goes to show you work with what you got, you know, and if you really love this work, and you can get through that, you can carry on through and have a pretty solid career, I'm pretty sure. If that didn't break me, that mattress factory Skid Row studio. Anne: Skid Row studio. Laya: It really was. That was my first studio. And then after that, I invested in a custom booth, and I won't even give the brand because unfortunately this situation was a super negative one for me, and the booth arrived on a pallet. You know, you can imagine how excited you are. You invested -- Anne: Oh yeah. Laya: -- this giant chunk of change in your business. It was like my last dollar, but I knew that the space was not secure -- Anne: Yeah, sure. Laya: -- and it wasn't healthy to be in that space for me. And my daughter was working with me at the time. So, you know, she's six years old. I didn't want to breathing her all of that and making the experience less than enjoyable. So I invested, and this thing came on a pallet as they do broken into a million pieces. Anne: Oh man. Laya: And so it was really, I can't even tell you how my heart sunk into my stomach. Anne: Yeah, I bet. Laya: Like, was this a bad decision for my business? I mean, we, uh, gosh, it really almost broke me, but it was that learning experience of building it back together, dealing with the manufacturer, who's not kind, and it was really unfortunate to make me realize, like, I do really want this, and I'm going to work towards creating space one day that I can achieve that feels good. Anne: Oh yeah, and that you are deserving of. Laya: And is every bit the essence. Anne: Right? You absolutely -- that was my big thing is when I built the studio, what well, both studios, it was, it was a space that I was deserving of, you know, and a space that I needed, and I needed to be able to feel good to perform well. And that was a huge part. Laya: And making the investment sometimes, while it seems like a bit of a gut punch, especially if you don't have it, it all goes back to the mindset of building your voiceover business, right? Anne: Oh yeah. Laya: You have to invest and you have to spend the money to make the money. Anne: True. Laya: And in a way that was my brick and mortar investment, right? Which, I didn't have a storefront and didn't have to create a shop, buy a bunch of merchandise. My business was that space. And so making that investment, while I just knew it would pay off eventually, but it had to feel right around me to get there. Anne: Oh yes. Laya: And that gave me the confidence to continue on. And now here we are, we're in a custom-made studio, and I couldn't be more proud of this space. So, and feel, feel, I couldn't feel more amazing in here too. Anne: Oh yeah, yeah. Laya: So yeah, let's get into that. Anne: Well, so I'll tell you about, I'll go back to my first built booth. I mean, because I, you know, I, myself was in -- I was in a closet, and it was a, it was a closet that was like a storage closet. And what I didn't realize, I thought, well, everybody, you know, everybody starts in their closet. It wasn't a clothes closet. Right? So there were a lot of hard surfaces. And in my early years, I don't know anything about sound or, you know, creating a good space for, for my recording. And so, no matter what I did, had carpet in there, I tried to hang blankets, no matter what I did, it sounded horrible. And so ultimately that was when I talked to my dad and I said, Dad, I need a space. And he built it. And it just was wonderful. And I will, I'm going to give a big plug for George Whittam, who was an amazing help, who helped us really kick that up another notch and make it sound amazing. And that was just, it was a homemade booth. You know, we went and got lumber and drywall, and at the time we had installation. We didn't use Rockwool, but George was able to help us really add panels that had Rockwool in it and make things sound really amazing and also give me a set of filters, you know, that always helps. Laya: Presets, yeah. Anne: I always recommend presets, get those stacks to, to really just make that sound amazing. And it was a wonderful thing. I've got it all documented. I'll put links, you know, on our page so you guys can see it links with the materials we used. But this past couple of years, when I moved, I had an extra office space, and I too had almost come to the decision where I was going to order a pre-built booth. And it was going to be very expensive. It was going to take a long time to get to me. And I, you know, was kind of going back and forth between, should I get this pre-built booth because I want to make sure my house is, you know, resale, I'm already thinking resale, even though I haven't moved into it yet, but I'm thinking -- Laya: Yeah, you have to think about that, for sure. Anne: -- I don't want to build a booth in my house because it might affect resale value. So I'm thinking pre-built booth. And then by the time -- Laya: And you can take it with you, right, if you, if you were to move. You could break it down, you know, and that's great, great theory. Anne: But I was floored, I was floored by the expense -- Laya: Yes. Anne: -- of the booths. Laya: Yes. Anne: And then I thought, gosh, I'm going to have to hire somebody to install it for me. And then, and then I came to find out that yet you needed to add stuff on the inside of the booth. And I'm like -- for voiceover, then there was a whole other thing where, oh, okay. So then I've got to treat it. And I think that's the case with a lot of prebuilt booths where people don't always realize that you, sometimes you do have to add to the inside of that booth -- Laya: Oh yes, oh yes. Anne: -- to make it an acoustic space that is, you know, worthy. And then I ended up just looking around thinking, what else can I do? Because this just seems, there's no guaranteed date as to when it's going to get there. And I need to be able to continue my work. You know, in the meantime, I'm in an apartment or a rental, you know, until my house, my house was being built, until it was ready. And I thought, I just, there's no way to guarantee the delivery on a certain day without having to wait a whole long time. And I said, let's look into a custom built booth. Laya: Yeah. Anne: And I contacted a good friend of mine. And I think someone that you also know, and -- Laya: Drumroll, please. Anne: -- everybody loves, Mr. Tim Tippets, who -- Laya: Tim Tippets. Anne: -- was just an amazing, amazing instrument in creating the space that I have now. And I absolutely love it. From start to finish, he helped me design it. He actually came here and literally he left the day or the day before lockdown in California. Laya: I remember that. I remember watching that unfold on social media -- Anne: Yup. Laya: -- and thought, I mean, he's my audio angel also. Anne: Isn't he, right? Laya: I have a heart for, for Tim. Anne: Yep. Laya: And the fact that he kind of brought us together. Anne: Absolutely. Absolutely. Laya: I watched that whole build go down. You guys did an amazing job -- Anne: Yup. Laya: -- of tracking it in real time. Anne: Yup. Laya: And just how many hands were involved in the process -- Anne: Yeah. Laya: -- and the complexity of building a studio into the walls, into the fabric of your home. It really takes it to a different level. And there are so many nuances, right? Anne: Well, yeah, absolutely. Laya: So it was fascinating to see your process. I loved it. Anne: And you know, what's really cool is that it's not really built into the room. It's actually a booth within the room. Laya: Okay, cool. Anne: So it just looks like it's a part of the room, which is really a really cool thing. So if I ever moved from here, all I've got to do is take down a couple of the walls, and I've not really destroyed. I mean, the walls that he's put up around this booth. Laya: Oh, that's so cool. I didn't realize that. Anne: So, yeah, so I haven't destroyed, yeah, I haven't destroyed any of the original construction, which is -- Laya: Very cool. Anne: -- really cool. And you, again, I've got an extensive blog on that creation and how wonderful it was. We -- it did take at least three to five people on a day-to-day basis, and it is perfectly custom built, and it actually ended up being more efficient cost-wise than a prebuilt. Believe it or not. Laya: It's kind of -- no, I believe it. I believe it wholeheartedly in fact. Anne: Yeah, yeah. Laya: I had a similar experience with mine, so it's nice to hear that you felt the same way too, because I think the misconception can be, if you build a studio space in your home or a booth within a room situation like you did, oh, it's gotta be totally crazy expensive. Or you get all these crazy quotes from contractors -- Anne: Exactly. Laya: -- who might be considering what it takes to build a theater room, which is acoustically very different -- Anne: Oh yeah, absolutely. Laya: -- than a voiceover specific room. Anne: And I'm not saying that in all instances, is it going to be cheaper than this or -- that really depends on what booths you're looking at, but I will say -- Laya: Know what you're using, yeah. Anne: -- completely customized to me. Laya: Yeah. Anne: I don't think I could have gotten a pre-built booth that was custom the way this is. Like, literally they measured like how tall I was to where to mount the monitor, the height of the desk, where to put the electrical, understanding where I'm putting lighting…

    Full show notes at the publisher

    Modern Email Marketing Dec 07, 2021
    Show notes

    Whether you're working a zero-inbox system or have thousands of unread emails, we're going to teach you how to manage your email marketing like a #VOBOSS. In this episode, Anne and Laya discuss strategies for running successful email campaigns and teach you how to manage your mass communications like a total pro. From concise content creation to developing better reading and writing skills, it's all about strengthening your marketing muscle! >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, along with my amazing special guest co-host Laya Hoffman. Laya: Hey Anne, hey BOSSes. It's great to be back. I've enjoyed our conversations, this entire sequence of modern mindset. I really appreciate being here and all you shared with me. So thanks for having me back. Anne: Yeah, so let's continue, shall we, on our modern mindset? Because our last few episodes we've talked about marketing, social media, and I think an important one to cover as well, in order to evolve, our businesses is email marketing. Laya: Yes. Anne: Like, do you do email marketing? How do you do email marketing well, in a modern way? How do you not become a spam annoying -- Laya: Yeah. Anne: -- person out there? So, yeah, it's very, again, with all the chaos that is out there today, everything digital flying at us, it's hard to know sometimes. Laya: It's a lot of noise. Yeah. Anne: Yeah. How do you cut through the noise? Laya: Exactly. And stay relevant, stay top of mind with your clients without kind of brow beating and being a bit of a nag and being the thing that clogs up their inbox. Because the last thing you want is them to roll their eyes when they see, you know, oh gosh, another Monday morning email from Laya Hoffman that's about her, and not anything I need. You know? I mean, that's where I'm very cognizant of. I think there was a big push maybe a couple of years ago when email marketing was at its height. And it seemed like there's still a lot of talent that subscribe to that train of thought that is like, oh, I must get content out. I must get a direct email to my list. Anne: A newsletter. Laya: I need to cultivate my newsletter. Anne: It was a thing, a newsletter to the list. Laya: And maybe it's still a thing, if you really have important quality content and information to share, that's rich for your client or your audience, like a podcast or a new episode. And you've got buy-in from the people that, that are really connected to that. Anne: Backing up. Buy-in. Laya: Okay. Buy-In. How do you even know? Anne: Let's start there. 'Cause I think, right, before we send email, we have to have a list. And before we have a list, we really honestly should get permission -- Laya: You should. Anne: -- for people to be on that. Laya: It's the law. Anne: It is the law. Laya: That's the thing. Anne: It is to be spam compliant. And I want this to be so important. If you guys get anything out of this episode, let it be that if you have permission for your clients to be on your list, that is really the optimum way of being able to communicate with your clients and your potential clients. And there's so many people out there with cold emails, and it's a lot of discussions going on in the groups and everything. And cold emailing is certainly way. However, I'm going to tell you, how do you feel -- first of all, actually, I won't tell you, I'll ask you. How do you feel when you get an uninvited email from somebody -- Laya: Gross, icky. Anne: -- that's trying to sell SEO or trying to sell, uh, you know, we can develop your web page. I get it. And I look at it and I go, hmm, I didn't ask for that. Laya: You automatically -- yeah. You automatically have a bad taste in your mouth, right? Anne: Yeah, I don't like it. Laya: That's the last thing you want from your clients, for sure. Anne: So cold emailing anything, it's just, it's a tricky, tricky business. So I want to warn people to please just be very, very cognizant of what it is that you're writing in those emails and how you're sending those emails. I tend to get people's permission before I email to them. And there's lots of different ways to do it. It's a little bit more, I would say than an advanced kind of a method to do that instead of just mining Google for production companies or owners of companies. I think that with a little bit of work and a little bit of innovative marketing of yourself, you can get people on your mailing list, and then they're not going to be angry when you email them. Laya: I tell you what I did when I first started my email list. And I dunno, there's a couple of hundred emails on there, and sure, I'm able to get that. You can sign up on my email list on my website, 'cause there's a capture there. Or if you've ever sent me a message on my website -- Anne: But that's a good thing. Right? Laya: -- on my website -- Anne: That's a good thing. Laya: Sure. You know, there's not a lot of people that are signing up on my website because I don't really have a newsletter. It's more of an inquiry -- Anne: Yup. Laya: -- taken there. But what I did, I think as I started to cultivate my list of clients, I would send -- and I only send maybe an email once a quarter as mostly about bookout dates or anything, really new and relevant that may be worth sharing and provide value to them. Like, you know, the kickoff of our podcast or this podcast right here. Hey, check this out. You might find value in this. I say at the top of the message always why and how I've secured their email. You know, thank you for being a great client of mine. I've enjoyed working with you in the past. I would like to include you in this message. However, if this doesn't resonate with you, and you'd like me to remove your name in the future, please click here. That's almost like the first thing that I have communicated. And I feel like that may cross the line a little bit, but it's still asking for permission right from the jump. What do you say? Anne: Oh no, I think that's excellent. I think if you did not actually get their permission by, you know, they clicked on that -- because I actually have pop-up windows on all of my websites that say, do you want to be involved or do you want to get on my mailing list? And so there's the terms and policy that is there as well, saying that -- Laya: Sure. Anne: -- by clicking this box, you agree to allow marketing, blah, blah, blah, blah. I can't remember the exact verbiage, but it's there. So if they decide to be on my mailing list, they agree that I will be able to market to them, and they will have the option to get off of that mailing list. So that's number one for me. And so for me, because I have three different brands that do three different functions, that helps me to get a lot of people on my list. If you're just doing voice talent, you're right. People are probably not running to your website and clicking, oh, sign me up. Laya: Sure. Anne: But even so the ones that do, which I think are great, anybody that might want to inquire how much it might cost you to do a particular job, and maybe they'll sign up for email. That's great. You've got their permission. And then also if you're going to do that cold email, I love the fact that in the very beginning of you say, hey, you've been a client of mine. If not, you know, if you would like to be taken off this email list, click here or simply reply, remove to this email. And I've seen that on like a, a regular text email. You know, for me, I send out all emails that are HTML enabled and have graphics and that sort of thing. But if you're just writing through Gmail or Apple mail or however, you're communicating with these people, a simple text message that says, this is how I got your email. Please reply remove if you'd like to be removed from this list. Laya: Yeah. Anne: And I think that is the most gracious way to do a cold email. Laya: Exactly. That gives grace and says like, asking permission right off the jump and letting them know how you secured their information because privacy is a big thing. Anne: Oh yeah. Laya: You got to respect that in every aspect we can. And that kind of takes that -- Anne: It's the law. Laya: -- gross feeling off. For sure. It's the law. Anne: It's the law. Laya: Stick to the regulations and follow the rules, people. Anne: It's funny how many people don't -- like you think just sending an email to somebody unsolicited, you know what I mean? It is the law. Laya: Yeah. Anne: I mean, it, I mean, people may not take action, but it is the law. Laya: Well, in the states -- Anne: Exactly. Laya: -- it's less, I think, regulated as bad here, but like, you know, in the European Union -- Anne: Oh my God. Laya: GDPR, Canada. Absolutely. Anne: And California now has their own set of rules. And so -- Laya: Sure. Anne: -- it really is. And I think as we progress, and data just becomes increasingly larger and larger and just more and more digital information coming at us, I don't think those laws are going to go away. I think they're going to be more of them coming. And so we need to secure permission in order to email people. And I think that is a very forward thinking, modern mindset, number one. So how do you get people on your list? You must offer them a way to get off of the list if you did not ask for their permission. Absolutely. So that's number one. Laya: That's number one. Yeah. And then frequency in general, I think we touched on this just a moment ago. I have a different kind of routine than you do, but also a very different brand and I'm not offering coaching and products and things like that, but always providing value within that email. And keeping it, for me, I feel like everyone realizes their attention span. Anne: Oh my goodness, yes. Laya: We -- the humankind has the intention span of a gnat these days. You know, if you're still listening right now, a few minutes in, we're grateful for that attention because thank you for being more than a gnat. Anne: Yeah. Laya: But really you, you have to be concise in your message and don't waste the reader's time. Value their time and input and that they gave that much to you. So being concise is key. What is there? There's like a new acronym at the top, TL/DR. Too long didn't read. And that's really to give you the footnotes of what you may say in three paragraphs in three sentences. And so once you write that email, I always take a step back, come back to it a few hours, or you know, even a day later, if I have that opportunity and like cut it down. I mean, you feel like you've got so much to say. Somebody else may only have just, you know, wants the bullets or the, the light version of that. So keep that in mind. Anne: And you, and you mentioned too that you send a quarterly email and say, well, maybe if you're going to book out a certain amount. So very similar to our BOSS Blasts, you know, we do a monthly BOSS Blast that just has bookout dates. It's super simple. It's like a few sentences. Hey, happy summer, you know, nothing that's necessarily too spammy or selly and oh, by the way, here's the new project that I just voiced or whatever that is, a picture of my cat. Again, it could be, you know, something that is not going to be intensely annoying. By the way the BOSS Blasts are -- Laya: Or selly. Anne: Or selly. By the way, the BOSS Blasts are all what I call vetted lists. People have already given permission. So we do a once a month. And in reality, we also know who we're sending to, so agencies or we're sending to in-house production companies. So if they've already agreed to allow us to send them email, they're expecting us to market to them. But again, we still don't want to waste their time. We're very succinct in our body of our text and our email. And hey, these are my bookout dates. Here's a new project, send a link to YouTube channel. If they want to take a look at that, and hey, have a great summer or, you know, hope you're doing well. And that's it. And actually once a month, if you think about it, and I always tell the story, like I subscribe to, I don't know, Old Navy, right? Old Navy three or four times a week sends me email when they have sales on different things. And so I know I'm subscribed, so I'm okay with getting the email from Old Navy. And as it goes through my inbox, I see it. I look at the subject, I look at who it's from. I look at the subject, and if that subject entices me to open it up, like maybe there's a sale. Well, I have -- a sale on shorts. I have a need for a pair of shorts. That's going to make me click it. I click it. And then I see the body of the email. Maybe there's a coupon code or whatever there is. And then if I want to go and buy, I will go to the website and buy. Think of that in terms of your voiceover business. Laya: Yes. Anne: So people may just see who it's coming from and your subject line. And if they don't need you at the time, they may just let it go through your inbox. Especially if they've given you permission, right, to allow you to market to them. It's okay. It's going to stay in my -- or you'll delete it later if you don't need it. But that doesn't mean that you can't email them next month, right? And next month they're like, oh yes, I need a voiceover to do this particular job. Click and buy. Boom. That's it. Laya: Yeah. And a good point of that is, especially if you are including your bookout dates -- Anne: Yup. Laya: -- maybe include the -- as your subject line. So if they don't read, and they're like, oh shit, she's out of town next week. Anne: Yup. Laya: I was just thinking I needed a voice talent. And you know what? I want to pick up the phone now so I can lock her in for, you know, before this time she's given us, a couple of weeks. How far out, just speaking of bookout dates -- I don't want to digress from this. This topic is so key -- but how far out do you give your clients notice on bookout dates? Anne: Well, I do a monthly blast. So it's anything within the month. Laya: Okay, so wherever that falls. Anne: Yup. Laya: Got it. Curious about that. Like how far is too long? I think two weeks' notice is always good because inevitably you get the call like the day before you leave town. Anne: Exactly. Laya: That's a whole other conversation. Anne: Don't you always get the most work when you leave town? Always, right. Laya: When you're out of town. Yes. But I have a hard habit of actually traveling with my rig. Which I don't mind. Anne: That's another episode. Laya: That's another conversation, for sure, for sure. But getting back to this, I got to ask you two questions, which email marketing platform do you use? I use MailChimp. I was curious what you use. Anne: I use -- well, for my BOSS Blast, I use Active Campaign because I have a number of contacts. Laya: Okay. Anne: And usually the mail servers or the mail campaigns, they have a limit to the number of contacts or you pay based on the amount of contacts that you have. Laya: Pay over. Yeah. Anne: I used to use MailChimp. And now I just, becau…

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    Modern Social Media Nov 30, 2021
    Show notes

    Your instagram feed isn't really your diary, even if you treat it like one. In this episode, Anne & Laya discuss how to set social media boundaries, talk about the power of engagement, and teach you ways to leverage your money-maker across platforms in ways that keep you (and your voice) top of mind. Stay up to date and plugged in like a #VOBOSS! In this episode, Anne and Laya discuss social media boundaries, engagement, and boosting your voice across platforms… More at https://voboss.com/modern-social-media-with-laya-hoffman Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, and I'm here with very special guest co-host Laya Hoffman. Yay, Laya! Laya: Hey BOSSes. Hey Anne. How's it going? Anne: I'm doing great. How about yourself? Laya: Rocking and rolling. Super excited to be back on the show talking to you today. I think we're doing a new modern mindset about new media and social media. Anne: Absolutely. Yeah, we are talking about coming into the new times and having a modern mindset when it comes to your business. So we spoke in the last few episodes about modern marketing, kind of just to get the ball rolling. Let's focus in more, I think, on social media for sure. Laya: Yeah, yeah. Anne: And talk about a modern take on social media, because boy, in the last couple of years, since this pandemic, things have really changed -- Laya: Yes. Anne: -- in social media, and I have a much different mindset today than I did even last year about it. Laya: Yeah, you do. We all do because it has evolved, but at the same time it's evolved, I think everyone's approach or level of interest and engagement has evolved as well, because we've probably all been isolated in some capacity in a -- Anne: Yeah. Laya: -- and found ourselves drawn to either losing ourselves or being inspired or comparing ourselves on various social media platforms. And whichever one you toggle between in a day, I know for myself, I've actually had to create some boundaries on social media. Anne: Oh yeah, absolutely. Laya: Just for my own health and wellness and perception and productivity, in my day, you kind of have to, whoa, take a step back and how much of your time, energy and effort is being put into that. So, you know, I think that's a modern mindset in itself, put up your walls, people. Anne: You know, what's so interesting is that a few years back, I mean, I remember I was the social media maven, and I think just because I'm a very tech girl, and I was always into making sure that my online business presence was there, and I always eagerly embraced social media as it would become available and new platforms. And I was just all into it, and lately I have been, wow, I need to step back a little bit because there, it has evolved in such a way. And we've all I think, it's become just so easy to type at that prompt all types of emotions, all types of everything comes out. Laya: Yeah. Anne: And sometimes it's not healthy. Laya: Yes, this is true. Anne: And so I have had to step back -- in terms of what you're consuming, hopefully what you're typing is healthy, right? What you're consuming may or may not be healthy mentally for you. And so I, myself person who always embraced social media, have kind of taken a step back and thought, wow, I think possibly I need to step away for a moment, make sure that I, like you said, set boundaries for the day. And I never thought I would say that for Anne Ganguzza, 'cause I'm just, you know, I'm all about the tech. But there are times when I need to absolutely step back away from it in order to regain a sense of balance in myself -- Laya: Yes. Anne: -- and in my business. Laya: I totally agree with you, Anne, and I echo that sentiment and have had to do the same. As a former marketer, I felt like I was dead set on consistency, posting every day, keeping your engagement up, being relevant, you know, sharing the most modern content, being and living authentically yet, you know, putting your best face -- Anne: Yeah. Laya: -- and your brand forward -- Anne: Yeah. Laya: -- but still being able to connect and having a touch point throughout the day. Now, after what, 19, 20 months of a pandemic -- Anne: Yeah. Laya: -- I have definitely compartmentalized and created more healthy boundaries. And I think that in itself is a modern mindset. You do not need to share. Anne: Yeah. Laya: It's not "dear diary." Anne: Yeah. Laya: You don't need to overshare and over-consume and over-engage because it in itself is a energetic vampire, you know, just -- Anne: Oh, for sure. Laya: -- sucking the energy out of you and really not contributing to the betterment and the health and wellness from a mindset place in a healthy holistic way for yourself or your business. So I think it's totally okay to take a step back. Anne: And also lay you have a daughter that you're considering as well in terms of there have to be boundaries set for this. Laya: Absolutely. Anne: And I do want to say by the way, for those BOSSes out there that are not familiar, Laya has a podcast with her daughter, which is amazing. Laya: Thank you. It's called "She Sounds Like Me," and we have to have our social presence for that too. Anne: Absolutely. Laya: But it takes a lot of work and effort. So setting those boundaries is key. Anne: So how do you set your boundaries for social media, number one, in terms of, let's say, business? So there's, I assume there's a period of time that you're just kind of flipping through social media that might be information or entertainment for you and then there's business. Laya: Yeah, that's right. Anne: Do you separate it out that way? Laya: I -- yes and no. My business is my being as it is yours too. It's hard to make that separation, but I've learned to compartmentalize. So I'll check in in the morning and just see what kind of engagement happened overnight. Was there anything big that's happened in the world? You know, it's my news source -- Anne: Yeah. Laya: -- for all intensive purposes -- Anne: Yeah, me too. Laya: -- which is both a pain point and somewhat of a relief. I don't, I don't even know. Anne: Yeah, yeah. Laya: So there's that, but then I try to take a short 30-minute break in the middle of my day for lunch and what have you. I'll check in then. And then I also check back in probably around 5:00 in the afternoon when my work day is, quote, done and then in the evening, which is kind of the pattern of most working people. And so -- well these days, who knows because everyone's working these hours and whatnot -- but that's also the most relevant time for engagement. So talking about actual posting and whether or not the visibility or the exposure you're going to get is going to have the same weight, during those high traffic hours is the most relevant time to be posting. It's when you will be the most visible on any platform. So that's one imparted tip and in conjunction with our own habits. So that's interesting. Anne: So I find, and actually I'll ask you, do you actually not have any social media like tabs open in your browser? 'Cause I might have Facebook open. I might have LinkedIn open. I might have my phone. I've got notifications. So for me, I literally, if I'm working at my desk doing marketing or whatever I'm doing, or even if I'm coaching, I will have to have all my social media closed in order to not be completely distracted by it and only opened at certain times. And I know there's programs out there that can help you to do that if that's something that you might need, but that's about the only way I can stay away, because I always say there's never an emergency in social media really. And most social media will have notifications that go to your email. So I do have my email open at all times. Laya: Hmm. That's an interesting approach too. Anne: Yeah. Laya: I actually do a bit of the opposite. I never have social media channels open on my browser, my browser in my office is the studio. And so I do not go onto Facebook or any of the channels, not even, except for YouTube. I do have that up because I'm constantly referencing audio, of course, for work. And then also that's where I'll upload work files from my desktop -- Anne: Yeah. Laya: -- as opposed to my cell phone. But I usually only go to social media on my cell phone during those break hours. Anne: Sure. Laya: And then also I turn off all my notifications because if -- I found that I was getting constantly pinged, then I would check. It's the hit you're looking for. Anne: Yeah. Laya: I just want to engage and can I contribute and can I be of service or help? But if I limit that and turn off those notifications, that helps me set boundaries. Anne: Yeah, that's interesting. Laya: So that's how I do it. Anne: Notifications are a big thing. Well, you know, it ends up being that, anything that is that important, especially because if it's a client trying to get in touch with me or a, you know, maybe a student, but again, remember I have brands that I'm pushing out social media as well for, events that I'm hosting and that sort of thing. So I do need to keep, uh, you know, I have the VO Peeps membership. I do have a VO BOSS social posts that I'm putting out. So in case there's interaction on it, I do have to respond. I mean, I want to be interactive. If I'm just pushing content out and not being interactive through the socials for my brands. So I do have some responsibility there, but -- Laya: Sure. Anne: -- and so I have my email on, in which case my notifications will come to my email, but I think any other type of notifications, except for my text, everybody knows my number in case they need emergency to get in touch with me. Laya: Sure. Anne: But yeah, that's kind of how I work. So I -- literally for a while there though I did have like Facebook open or LinkedIn or Instagram so that I could respond and interact for my brands. And it got to the point where I literally had to not have them open in tabs anymore because it was causing such a distraction. And so now I have certain times when I go in and respond, and probably people who know me, you know, I have not been as responsive. And I hate to, I mean, I'm going to admit that here, but part of it has been simply the workload. Laya: Yeah, it's overwhelming. Anne: It's been overwhelming a little bit for me lately. So I've not been as responsive as before, but I want to make sure that I'm there in responding to people out there that are, that are interacting on my social media. So I have to literally have it open for a certain amount of time. Then I have to literally close the window. Otherwise I am, I am drawn to it. I'm sucked in. Laya: Yeah, we all kind of are. Now let me ask you a question. Do you have anyone on your team that runs or helps you schedule your social media? Anne: Yes. Laya: Or do you schedule your social media yourself? Anne: No, I do have people that help me schedule my social media on a weekly basis. Laya: That's great. Anne: So I know what's going out to the week -- and then of course as special events happen, I'll post those immediately. But yeah, I do have somebody that helps schedule my posts, and that is on a weekly basis. So I have to check in on a daily basis just to interact with those posts in case there's something going on, or I might have to moderate a post. I mean, that has been known to happen on one of my brands, because I do have a community, the VO Peeps community together. And so if there's a post and people are responding to a thread and it gets out of control, I'll have to do something as a moderator to take -- Laya: Sure. Anne: -- to take care of that. But other than that, because my business, again, I've chosen to have -- I have four distinct brands, but I have -- there's the Anne Ganguzza brand, then there's the VO BOSS brand, which obviously I love. And then my VO Peeps, which I love and I've had them forever. And also my Studio Cats, which is my fun -- I don't ever have issues with my Studio Cats brand because that's just posting pictures of my cats and fun cat things, which -- Laya: How out of hand can it get? Anne: -- is super simple. Laya: Yeah, the cats get crazy. You got to get in there. Anne: It's funny because my cats are five years old now. And if there's one thing that people love and can take the tension off, and you know what I mean? If -- in today's chaotic world -- Laya: Yeah. Anne: -- like a picture of a kitten or, you know, any fur baby is just -- Laya: Break it up -- Anne: -- you know -- Laya: -- a little levity, right? Anne: -- gives me a little bit of, a little bit of happiness and joy during the day. So I, as a girl for five years who had my cats as kittens, you cannot resist. I probably have 10,000 pictures of my cats. Laya: Well, there you go. Anne: So I've got enough to last. Laya: There needs to be an outlet. Yeah. Put that somewhere. Anne: That's right. And I wanted to provide an outlet to people to have just a little bit of joy -- Laya: Yeah. Anne: -- for no other reason than just, oh, look at that. Laya: And it showcases personality and what you love and your passion. Anne: Yeah. Laya: And I think that's totally fine. Anne: Yeah. Laya: So for me, I do have someone that schedules for the She Sounds Like Me podcast on social media because that is hyper-focused content that I share a very like-minded thoughts and passions about. But it can get a little, I don't want to say political, it can get, um, it's very opinionated, a little bit of a liberal feminist approach there. And so that is its own entity. But for me, I do all my own social media, and it, it can get to be a lot -- Anne: Sure. Laya: -- and that consistency has gone the way of the dodo. And I don't use a scheduler. I feel like I tried that for my own self, and I felt too much pressure. And to think forward as to what I was putting out there, that works great for a lot of talent. It didn't work for me, but I appreciate it. Now. I think we want to definitely give the BOSSes out there some tips about -- Anne: Yes. Laya: -- maybe the best ways to engage socially -- Anne: Absolutely. Laya: -- with clients or potential leads or other like-minded individuals. And one thing I don't see enough of us using as voice actors is the voice. So on almost every one of these platforms -- Anne: How true. Laya: -- you can hit the voice record button to give somebody a shout-out, to celebrate their success, to give them a back channel, or just let them know how awesome they're doing and what you've appreciated about what they've shared. And I find that that is making such a more intimate connection, and it's showcasing your voice -- Anne: Oh my gosh. Laya -- Laya: -- without, yeah, giving it. Anne: We can just go home now. Laya: Okay. Anne: That was it. Laya: That's it. Anne: That was the golden nugget of the day. Laya: Perfect. Anne: We're done, BOSSes. Laya: Use the voice button. Anne: Seriously. And I am so glad that that was the first thing that you said, because I have a voice testimonial thing that I have voice feedback, voice activated everything. And it's so funny because as voice actors…

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    Modern Gratitude Nov 23, 2021
    Show notes

    You may be busy carving the turkey and making holiday shopping lists, but have you really spent time considering what makes you grateful? In this episode, Anne and Laya reflect on gratitude during the holiday season, covering how to tastefully thank clients during the holidays + how the concept of gratitude can help you reframe negative experiences, elevate your business, and improve your relationships like a #VOBOSS!. Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, along with my very special guest cohost Laya Hoffman. Hey girl. How are you? Laya: Yay. And Hey, BOSSes. It is so good to be back chatting with you, of loving our conversations and just let's keep it flowing. We got so much to talk about. Anne: Well you know, my calendar has reminded me, for some people, there's a holiday here that is Thanksgiving. Laya: Oh yes. Anne: And I thought to myself, you know what? It may just be one day on the calendar, but for me every day needs to be Thanksgiving. And I thought it would be a great opportunity to start talking about attitude of gratitude and how that can help our modern mindset and our businesses on a day-to-day basis. Laya: And I'm so glad we are, because it seems like such a small thing, or maybe even, I don't know, cliche in a way -- Anne: Yeah. Laya: -- to like act from a place of gratitude, but it is really the core of my business. And I believe helps center myself and my whole family to keep us on track and keep us grounded every day. So I'm glad you -- we're talking about it today. Anne: Totally agreed. And so I think that I have some things that I do that, that help me express my gratitude and make sure that I'm thinking about that on a day-to-day basis. And I'm asking, what do you do to express your gratitude or to think gratitude? I know what I do when I wake up in the morning. I really try every day to think about what I'm grateful for. And I just take a moment, take a deep breath and give thanks. And usually I have my loving husband around, my family of cats, and I always, whenever I see them, I just smile and I'm very grateful. And that just helps me to just be grateful for everything that I am fortunate to have in my lifetime. What about you? Laya: Yeah. You know, that's great. It's really just about being present and looking around, even if that's the simplest act of gratitude you can incorporate in your day. For us, we've taken it to a family level and a way to try to cultivate more gratitude and appreciation from the core for our daughter. So at dinner every night, we say, what are your gratefuls? You know, we're not a religious family for all intents and purposes. I'm Jewish. My husband, we're, we're a little loose in the religious space, and that's okay because our spirituality is really gratitude based. And so we say at night, while we're just sitting around having conversation, we say, let's do our gratefuls tonight. And we go around the table, and we say what we're grateful for. Anne: I love that. Laya: And sometimes it's the small things -- Anne: Yup. Laya: -- like how beautiful the weather was today, or this breeze you felt, or it's the big stuff, you know, a big win or the opportunity to use our voice for good every day. Anne: Yeah, absolutely. Laya: That's something we often talk about. My husband has another cool tip. I love that you say your family is included in this too, whether it's your cats or your partner -- Anne: Yup. Laya: -- but my husband actually has an alarm on his phone that is a gratitude check-in every day. I think his is two times a day. And it's just -- Anne: I love that. Laya: -- something that a beep that goes off. Yeah, right? And sometimes when it's just him, I guess he just envisions it in his mind. But if we're around he's like, all right guys, gratitude check-in, and we just rattle off three quick things. It helps you get focused. Anne: Oh, I love that. Laya: Like really remember what's important, especially if you're having kind of an off day, right? Anne: Absolutely. And like you said, even just the simple things like this morning, right before, right before getting on ipDTL with you, bacon. I am grateful for bacon and my husband who cooks it for me. Laya: I'm grateful for that too. Anne: Something, something is as small as that, but I think -- Laya: Sure. Anne: -- you know, it really helps to translate it to the larger picture, and it helps to really translate it into your business as well. And I think sometimes, I've been doing this for so long, you know, you tend to forget sometimes that it is a privilege to be able to literally roll out of bed, and, you know, walk over to my studio, and -- Laya: Yes. Anne: -- do this job that I love on a day-to-day basis. And I know it sounds like you said, I don't want to sound cliche, but it's true. I think we just, you know, everybody -- Laya: It's a gift. Anne: -- that brings up the gratitude at this time of the year or every day, it is something that is so important to be grateful for. And I know that, you know, we've talked about social media and how sometimes that can turn like sour and -- with reading comments, and I don't know, arguments discussions. I think if we start to approach our businesses with gratitude and maybe just push that out, manifest that out to the universe. And that's even in our social media, because that represents our business. Laya: Absolutely. Anne: There's so many eyeballs looking at us, and it amazes me because I try to put myself in my potential client's position while I'm reading Facebook posts. And I'm like, wow, there's so many people that are like, they're miserable, you know? Or they're not happy, or they're, they're complaining about where are the jobs? They don't know how to get the jobs or whatever. They're posting out there into the universe. And I think, gosh, if I were a potential client, I don't know if I'd want to work with this person. Laya: Right. Anne: Yeah. I think it just really speaks to your brand if you are expressing gratitude. Laya: Yeah. And you've hit on so many things that I just want to chat about with you -- Anne: Yeah. Laya: -- because you've totally hit the nail on the head. Think about it. If your words are energy, your thoughts are energy. They turn into words. They come from the heart. It puts this energy out there in the world. And whether you believe in manifestation or the power of attraction or anything like that, say what you will, that puts out an energetic force field around you. And so if you're coming from a place of misery, you're going to attract more misery. Anne: Yup. Laya: If you're coming from an abundant mindset, you're going to attract more of that. Now, if you apply that social media, right -- Anne: Yeah. Laya: -- and all the eyeballs on you, and you're griping, you've just doubled, tripled, you've magnified the negativity instead of magnifying the positivity. Anne: Yeah. Laya: Which is why in almost every one of my posts, my hashtag has always been for years gratitude is the attitude, love what you do, because I really do. This is a gift we're given here, no matter where you are on the trajectory or in your career. It's a gift to be able to use your voice and get paid for it -- Anne: Yeah. Laya: -- and cultivate someone else's story. And there's no better way to show your appreciation than knowing it. Anne: And if it's genuine, right? Laya: Yeah. Anne: And I'm just going to say, there are those people who will actually kind of poke fun at the people who are hashtag gratitude, hashtag blessed, hashtag -- you know, that has become something that I have seen. And I think that that's honestly, I think that's a little bit sad. Laya: Yeah. Anne: Because if somebody is expressing and it's truly authentic -- I don't want to say it's truly authentic. Some people, maybe it's not authentic, but who am I to judge? Right? Laya: Right. Anne: But if I'm posting that, I'm grateful for something somebody's making fun of that or kind of just poking fun at that whole hashtag thing, I'm sad for them. Laya: I agree. Anne: You know? Laya: I am too, because sometimes you do have to fake it 'til you make it. Anne: Yeah. Laya: We don't all have perfect days. We are -- Anne: Isn't that the truth? Laya: -- spiraling in a world of just a new level of anxiety where we're all at right now, especially coming through this pandemic. We're still in it. So sometimes you do have to put it out there and fake it 'til you make it. And sometimes you do have to remind yourself or have other people say, hey, great job. And I prefer to surround myself, especially in social, but in my private circles as well with people that are lifting each other up. Anne: Absolutely. Oh my gosh. Laya: If your tribe isn't also operating from a place of appreciation and respect and support and lifting each other up, then there is something more wrong with their picture. Then there's something sour in their space, and maybe they can't appreciate someone else's success or their gratitude because they're not happy with what's going on for them. Anne: Absolutely. Laya: And I wish there was a different pull there. Ane: Yeah, no. And I try to, even if that is the case, there's always a reason. Right? I think I'm trying to be understanding and gracious for everyone, trying to think that, okay, there's a reason why they're posting this, and it doesn't necessarily have anything to do with me. And so I try not to be angry or toxic at that either the fact that they might post something that is, you know, against, let's say my particular post or making fun of my post or for any reason, I try to just know, we don't know what's going on with anybody from day to day, from time to time. And I'm sure there's many reasons for them to post what they post. And I guess my other question, Laya would be, so how do we extend this gratitude from a business perspective to our clients? I know that I do periodically the year, I'm always expressing gratitude to my clients, and it means a lot to them. I think picking up the phone, believe it or not, and actually contacting my clients. And just, if I'm on the job or asking a question, making sure that I'm always thanking them for their business and really trying to connect with them on a human level to express my gratitude, to be able to work with them. As a matter of fact, I just made a post the other day that, you know, one of my partners in crime, my audio engineer, I love, love, love working with him. And I'm so grateful to know him and to be able to work with him that I, you know, I sent him a, a nice little post, and here's to you, John, thanks so much. Laya: Sure. Anne: I'm grateful to work with you. And it's amazing how many people chimed in. Laya: And lift each other up. Anne: Yup. Laya: And that gives credit and appreciation on a public level. Yeah. And like you said, definitely on that personal level, that one-on-one connection, it just deepens the relationship. Right? Anne: Yeah. Laya: And so to answer your question about how to convey or transmit this positivity, this gratitude into business, I think we need to take a step back as talent. I think back in the day maybe when voice talent were like screen actors, and there was this ego involved, like you walked into a studio, and I don't know, I hear crazy stories about talent from engineers and producers and creatives today that have these horror stories -- Anne: Yeah. Laya: -- about personalities and negative egos in the studio and how this talent wasn't willing to do this. Like I'm all about setting your boundaries, don't get me wrong -- Anne: Yeah, yeah. Laya: -- but -- and not being taken advantage of. But if you're the talent that comes to the booth with great appreciation, thanking each person in the session. Thank you for inviting me in. I'm so honored to be working with you today, or that you've brought me back for a particular project. And thank you so much, you know, at the beginning and the end of those sessions, then they will know that you, you know, really mean it -- Anne: Yeah, yeah. Laya: -- and you're coming from that authentic place, and that you take pride in your work, and you don't take it for granted. And I think people are more willing to bring those type of people back in than those with the ego problem and who couldn't be bothered or don't want to cop to whatever, 'cause we're all human. Right? Anne: Oh, yes. Laya: And that levels the playing field, for sure. Anne: And for goodness' sake, if you didn't have a good session, don't come back and post about it. Laya: Oh gosh. Anne: Just, you know, I, I cannot believe the amount of posts that I see where it's like, oh, I had a horrible session. Or the director drove me crazy. Or the client, for whatever reason, the client wasn't happy. If you can just walk away from that, I think that that really behooves your business -- Laya: Yes. Anne: -- because I myself have looked upon those posts, and I'll be -- and in my head, I'll go, ooh, not sure that's a good thing to actually post. Laya: I wouldn't put that on a -- exactly. Anne: And I won't say anything. So I don't think that we can ever have a really true idea of how many eyeballs are actually on that post. And I think we forget that. We become, you know, those brave people behind the keyboard, and just because somebody didn't like or comment on it, don't think that there aren't a thousand other people who've looked at it -- Laya: Sure. Anne: -- and made a judgment call right then and there, whether or not they want to work with you again. Laya: Absolutely. Well, the other part of that too is I would encourage BOSSes to consider or reframe those negative experiences to be, hey, what did I learn from this? Anne: Right. Laya: You know, there's a takeaway here that I'm not seeing, or what's going on for me, that I can't see the lesson in this. Anne: Yeah. Laya: And if you can flip those negative situations on their head, that's also a modern mindset as it pertains to the positive takeaway that can be from this. It's something I teach my daughter. So why not put it into practice myself? You know? Not everything has to be so humdrum when it goes wrong. Because if you focus on that, you'll continue to spiral down -- Anne: Yeah. Laya: -- instead of spiral up and say, you know what? I blew something there. Or they really didn't, you know, they got me beat on this, or I didn't get paid fairly enough or man -- but what is the lesson there? And if you can pull that out, even just one little thing, then you win. Anne: Always a lesson, right? Laya: Yeah. Anne: Always a lesson, even from something that didn't go well. And I don't want to just contain this to just jobs that you've done. I would like to also extend this for any auditions that you do. You know, just -- Laya: Oh yeah. Anne: -- just no talk, just to, there should just be no talk about any auditions because that's even more, I think, on the edge of potentially dis…

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    Modern Marketing 101 Nov 16, 2021
    Show notes

    You know your favorite brands stand out, but do you know yourself well enough to blend your business & creative persona into cohesive fonts, colors, and branding? If not, Anne & Laya are here to help! In this episode, they'll explain how to put your best virtual foot forward through introspection,crowdsourcing, and (most importantly) acting like the #VOBOSS you already are. More at https://voboss.com/modern-marketing-101-with-laya-hoffman Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, and I am here with my very special guest cohost, Laya Hoffman. Laya, thanks for joining me again in this new series on modern mindset. I'm so excited to have you. Laya: Yeah, thanks, Anne. It's been great so far, love being back, and I'm super grateful for the opportunity. Thanks for having me. Anne: Yeah. So we've been talking about modern mindset, and our last few episodes, we're talking about just in general, having a modern mindset towards your business, as well as towards your health. Laya: That's right. Anne: I'm thinking we have to touch upon everyone's Achilles heel. Maybe not everyone's. I mean, I happen to like marketing, but we should talk about a modern marketing mindset because you have a background in marketing. Laya: Yeah, that's right, Anne, I sure do. I'm a former creative marketing agency partner. And, uh, after that I was the vice president of marketing for a major beauty brand that was a global brand and in the professional hair care line. So it's definitely a different field, but a lot of similarities as it pertains to branding identity, marketing, SEO, outreach, and just overall good client engagement in this new modern world. Right? And when we talked about that earlier, it's just, how do you approach that differently? It's a lot different than we were taught in college or in textbooks and things. Anne: Oh, for sure. Laya: You gotta adapt. Anne: And also I think it's important. I think it's great that you have real-world marketing experience from before -- Laya: Sure. Anne: -- and even leading up until modern times, because I think as creatives, if you did not come from that environment, it's hard to know even where to begin for marketing. I mean, that's -- most students that are just starting out when they're talking to me, they're like, oh my God, can you please just tell me, like, how do I even start to market myself? Laya: Sure, sure. Anne: So let's kind of start there. I think that for people just entering into the industry, as well as let's say, industry veterans, we still have to spend a considerable amount of time marketing ourselves because I'm always trying to find that next great client, because today's client is never promised. Laya: Absolutely. And you got to stay fresh and stay current. And a lot of that comes down to knowing who you are as a person, as a creative and what that means as a brand. Right? And so how can you package all your skills and your specialties in this brand? And I got scared by that too, even as an ex-marketer coming into the entrepreneurial space and being a one person show. Anne: Yeah. Laya: It's really hard to talk about yourself, and I can do it for everybody else. I can package everything else in a boat. Talking about yourself feels totally bonkers. Anne: Right? Yeah. Big difference. Laya: And then you figure out your brand, which is a very scary place to sit. And there's a lot of great experts, even in our industry, that focus on that, creating a brand for your voiceover, but you certainly have a great one. And you know, you know, you've got colors, you've got the BOSS vibe, you know, you know what your specialties are. You know what Anne Ganguzza means in the industry because you've done an excellent job branding. And I think -- Anne: Well, thank you. Laya: -- for a lot of us that -- you're welcome -- that's the starting point. And it's kind of a scary place to start, but if you don't know your brand, how you gonna know the next step to market, right? Anne: Yeah. That makes sense. So then the very first step then before you can market something, right, is to really have something to market and to really be fully aware of your brand. And I know that that makes sense, when people come to me also for coaching, whatnot, you have to have a demo, right? You have to have something that you can market and then applying that brand to that product. Laya: Yeah. Anne: And so what are your first steps in branding yourself? It's a tough one, right? Laya: Yeah, it is. It's takes a lot of looking inward. Right? And figuring out if you just sat down with yourself and thought, what do I really like in life? What do I get excited about? What brands do I identify with because I feel like they align with my ethos or my moral compass or how I carry myself in the world? I like to start there because it's a lot easier, again, to identify yourself or where you find a parallel with other like-minded brands or people you look up to, or what have you. That's a great starting point because then you can draw from inspiration. You know, for instance, I like extreme sports, snowboarding. I love connecting in nature. So what are some of those brands I like. What do I love to do on the side? Music, deejaying, parenting, but like in a holistic space, but I'm also very fun. I love color. I love to keep it fresh and like little rock and roll, a little street. So those types of things are kind of where I started to find out how I could position my own brand identity, and then find similarities among brands that I also identify with. Does that make sense? Anne: Absolutely. I think it's also important to engage others maybe in terms of how they perceive your brand. Laya: Great point. Anne: And I know that there's a lot of people that will say, hey, I'm doing some branding work. Can you tell me a little bit about how you hear me, how you see me? Laya: Yes. Anne: What does my voice sound like? What are those adjectives? And interestingly enough, I've done enough of those. I personally haven't done enough of those, but I, I have researched myself, but asking your friends, asking -- Laya: Crowdsourcing, right? Anne: -- I think probably, yeah, absolutely, crowdsourcing. I think that asking your clients, if you have any clients now, how they perceive your voice, if they could describe it. I think that's a, a wonderful place to ask outside of your voiceover friends. I think it's important to try to hit up any clients that you have already and just say, hey, by the way, if you had to describe my voice in three words, what would those words be? Laya: Absolutely. So it's interesting because you can also take your personal interests and then align them with your vocal qualities and you can, and I would even suggest specifically not going to people within the industry, but people that don't normally call these things out. Then you're not hit with the same descriptive word either. Anne: Sure. Exactly. Laya: Right? That's kind of a cool approach to create some sort of amalgamation of where the starting points are for your brand. And then what images do you identify? You know, if you had three emojis that could describe, you know, who you are, what you love -- Anne: Well, that's a good question. Laya: -- you know, what, what are some of those icons look like? You know, just, just, just ideas to get the creativity flowing, to try to create. And it doesn't have to be a moniker or -- Anne: Yeah. Laya: -- a tag line necessarily. Anne: Exactly. Laya: I think we get really wrapped up in that. It can just be how you want to present yourself in the world in your headshot -- Anne: Sure. Laya: -- or with the color scheme on your website. It doesn't have to be super elaborate. It can be, and that's catchy. But I think these days, you don't necessarily need a theme to have a brand about yourself. Anne: yeah. I love that you said you don't need a tagline. I'm like right there with you. And as a matter of fact, I had a tagline like a long time ago when I first started, and it didn't really associate with me at all. It was just kind of just because I felt like I needed to have one. And so I love that you said, I don't think you need to have one, because as a matter of fact today, I don't really have one. If you go to anneganguzza.com, I'm more just about the colors and the fonts and just the, the look of the page and my photos. And I know you also have some really wonderful, expressive colors and photos -- Laya: Hey, thanks. Anne: -- for your brand as well. And I think that that's super effective when somebody comes to your website, and I will say, we have talked about branding, and I think that branding needs to go somewhere. Obviously the first place would be, right, where do people come to find out about you, your website, which is so very, very important and probably your virtual storefront, where everybody kind of gets to know you, that in addition to your social media. Laya: Absolutely. Anne: So that brand can carry over into both your website and your social media. So it's important to have a sense of identity, a sense of who you are, but it's also important for you all to know that it doesn't have to stay that way -- Laya: Yeah. Anne: -- or it can evolve it. Laya: Absolutely. Anne: My brands have evolved over the years. And if I were to show you what Anne Ganguzza brand looked like even just five years ago, well, a little further, it's completely evolved. Laya: Yeah, me too. Anne: And my colors have changed. Laya: That's right. 'Cause we change, right? Anne: Yup. Laya: Like I wasn't the same person I was 20 years ago -- Anne: Exactly. Laya: -- and I'm definitely not the same talent I was five or 10 years ago, as it, you know, pertains to my business and how I carry myself in the world. We're not even the same cellular composition as we were seven years ago. Anne: Sure. Laya: So that's totally true and something to really drive home, because we get really caught up in it. Do I need a logo? Do I need a tagline? Anne: Yup. Laya: Do I need a theme? Do I -- no! You just need to be you. And you might be similar to anything that identifies with you, but even just clean fonts, modern, clean lines, colors that resonate with you, that make you feel good when you look at what you've created, and if it feels good energetically to you, then that's really all that matters, because that's the most authentic way to connect with others that want to find you, right? So. Anne: I totally agree with that. And I, and I also want to say something about, there's always been this, this mindset, or I'm going to say maybe an older mindset about, do we put photos of ourselves on our websites, because we are voice talent, right? Laya: Yeah. Anne: And we may or may not want to be cast based upon our appearance as we are just voice artists. Right? Laya: Sure. Anne: And I'm that person that says, I want to connect with my client. And I feel like my client can connect with me if they can see a picture of me and not a picture of my logo. Laya: Yeah. Yeah. I absolutely agree with that, Anne. I think if you're comfortable, and you've got pictures that are clear in quality, or maybe you've even invested in some lifestyle photos -- Anne: Right. Laya: -- I had, because I knew that I wanted to put my best self forward, but that you could see it in my eyes who I was, who are, you know, you could see my pride in my eyes and my smile. And I want people to know that when they're working with me. We don't get to meet in person. Like we used to, at least not anymore. So if you're okay with that, then I say, put your face forward. Anne: Yeah. Laya: If you're not proud of that, or if you're not really comfortable and that makes you uncomfortable, then absolutely use something more generic. But I'm about using the face. Anne: Yeah, I am too. And I know for my marketing product, the BOSS Blast, a lot of times I will have my clients give me a headshot, because if that email is going out, I am always of the belief that people want to connect with the person, and they want to be able to hire the person. So whenever possible, I encourage my clients for the BOSS Blast to include their headshots so that we can market those as well. So, yeah, I think that's more of a modern mindset today, especially with all of this chaotic digital information that comes flying at us from every direction. And so with this modern marketing mindset, do you have any ideas, advice about how and where do we market ourselves on social media and what platforms? Laya: Yeah. Great point. Anne: I think for everyone, you have to have a website. Laya: Absolutely. Anne: I think in order to exist as a business in today's digital world, you have to have a website. But what do you think about marketing on social media? 'Cause there's so many platforms, like how do you decide which platform to use, which platform to market on? Laya: Well, that's a great question. And if I could step back even just a snooch, I think the website is key. But before, when I was entering as a full-time talent, I didn't want to put myself out there until I had my package kind of complete, because you really do just get 15 seconds to make your first impression -- Anne: Yeah. Laya: -- even in the digital space. So it was important to me to have a clear picture where you could see to my eyes, you could have, your icons are all the same. I had a home base, even though at the time, I didn't have a whole lot of content for my website. I built my website myself using the Squarespace platform, and I made sure that my email address wasn't a generic email address. You know, it was my name, and it's tied to my website. It's very inexpensive. There are many, many experts that can help you get there. So leading with like your most professional self, as if, I think the modern mindset is really as if you are already the success that you aspire to be. Anne: Oh, I love that. Laya: You need to act as if, and so even if that is just creating a small minimal package for yourself, which is what your color scheme is, your font or your picture, and you've got a home base with a dedicated email address -- it's not, you know, so-and-so at Gmail -- then, then you're presenting yourself as a pro from the beginning. Anne: I agree. Laya: And that's the important first step, I think. Anne: I do just want to touch on that particular thing. I happen to notice reading some of the threads on Facebook, that there was somebody who said, why is it that I'm seeing all these Gmail addresses? And there were a lot of people who were saying, why? Everybody uses it, and myself, I agree with you. I tend to think if you're a serious business, you're going to have a domain name -- Laya: Right. Anne: -- that is a part of your business. And you should have an email that is part of your business name. Laya: Yes. Anne: And I think if you just like so-and-so VO at Gmail, I think that it doesn't showcase a serious enough business. Laya: It doesn't seem like you're taking your business seriously -- Anne: Yeah, yeah. Laya: -- to me, to me. Anne: Right. Laya: And I say that not just about voice actors, b…

    Full show notes at the publisher

    Modern Wellness Nov 09, 2021
    Show notes

    Is your yoga instructor on your business expense list? How about an ENT? If not, perhaps they should be. In this episode, Anne & Laya explore the role diet + exercise play in their businesses, how to take a break, and why you should try face yoga (really, it's a thing!). If you're feeling a sense of business burnout , listen for tips and ideas to help overcome the overwhelming. More at https://voboss.com/modern-wellness-with-laya-hoffman Transcript ​​>> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host Anne Ganguzza, and I am pleased to welcome back to the show special guest cohost, Laya Hoffman. Hey Laya, how are you today? Laya: Awesome. Thanks, Anne, it's so good to be back. I've been loving our conversations so far. You've given so much to the voiceover community. Anne: Thank you. Laya: I have received from you before. So it's just an honor and a pleasure to join you on the show again and continue to share some knowledge of a modern mindset and this business we have. Anne: Absolutely, for sure. So we got into some really amazing conversation in our last episodes about how to prepare ourselves and get ourselves into a modern mindset. And I want to get a little bit deeper into that focus, in regards to vocal health or our actual physical health. Because, you know, with the seasons changing, I know that I need to be able to do a few things to get my voice prepped and ready for being able to perform at my very best. And I know that I have a certain ritual of things that I do to prepare my voice, to be able to have the very best voice that I can. And I was hoping we could have a discussion about that today. Laya: Of course, of course, I totally believe that full body wellness is key to creating a, you know, a sustainable voiceover business, but also to come from the right mindset holistically all, all the way. It's a 360 approach to your wellness, you know. While our vocal chords and our voice is our tool on our instrument, it doesn't happen naturally with flow and with the essence that you need to deliver, if your full body isn't in tune and it really takes a proactive approach -- Anne: Sure. Laya: -- and not a reactive approach to doing that. Anne: So very important. Laya: I have learned the hard way. I'm sure we all have, especially during this high anxiety time that we're living in right now, whether, you know, you're on edge from everything that is the pandemic, or the political space, or whatever it is, we need to keep all those things in check so that we can deliver from the right emotional point, and do it in a healthy way, body, mind, soul, emotionally, and all of those things. So I definitely have incorporated some techniques that I keep in my ritual, in my toolkit to continue to, you know, work effectively and keep that balance. Anne: You know what's interesting is that when I'm working with students who are just entering into the business, I give homework, you know, 'cause I'm a teacher. Laya: Sure. Anne: And I love to give homework and I find it -- Laya: I hate giving homework. Anne: -- so interesting because people will tend to -- there's two types of people, right? There's people who will just be very diligent and good about doing their homework. And then there's those people who will wait until the night before and then do all their homework at once. And I'm constantly telling my students that it's important for you to get to know your body, to get to know your performance level and how you are at different times of the day. How do you feel in the morning? How do you feel in the afternoon, or how do you feel in the evening when you're performing in the booth after you've had a full day of stress, because I think it's super important that you get to know your body and how it reacts to stress to, if you're tired, whatever. And it's important for you to get to know that so that when you are a full-time working voice actor, that you can understand, this is a great time, if I can get in the booth now. I'm feeling good, mentally healthy, physically healthy, and I'm in great performance, that you can take advantage of that, and really try to keep yourself in that tip-top shape for whenever you step into the booth. So I think it would be great to talk about what sort of things do you do to get yourself ready for that, Laya? Laya: Yeah. Well, thanks. I feel like I'm a generally healthy person. I'm, uh, in my early forties, I've always been active, always tried to eat fairly clean, be aware. Of course I love to indulge just like everybody else. And I'm not always on my best, but going the distance with voice work in the last few years and being a working mom as well, having a young daughter to tend to, and all the stresses that come with everything around us, I felt the difference between walking in stressed and -- Anne: Yeah. Laya: -- and coming from a place where the mind isn't dialed in. And on the opposite side of that, the difference between walking in, in a, in a fully centered and balanced place. And so I really started to insulate myself and make sure to put up the boundaries that will protect this work and doing that from a multitude of ways. I had a few like little ailments going on that wouldn't allow me to sit or stand for a long time because I had an inflammation in my body and there -- my back would hurt. And then instead of focusing on the copy and the emotional point and the client and the connection with the vibration that's coming out of my soul, it was coming from a place of ache or -- Anne: Yup. Laya: -- pain or in the back of my mind, this nagging feeling that, oh, you know, you're just kind of half focused on whatever that is. So to me, it's eating clean. My daughter's got a gluten intolerance, and so we're mostly gluten-free here, but I've also noticed that the grains and the gluten definitely contribute to inflammation in my body -- Anne: Oh my, yes. Laya: -- is, you know -- Anne: There with you. Laya: Yeah, it's all part of the swelling. Anne: Sure. Laya: So, you know, I know when to indulge, but during the week when I'm working, and I create those boundaries where I try to compartmentalize my voice work to a Monday through Friday scenario whenever possible, to give myself vocal rest, also to, you know, have a cheat day and to go off the rails, as my husband would say, or drink a few glasses of wine or whatever. Anne: Sure. Laya: but it's keeping -- it's fueling the body from within, because this is our vessel. You know, a doctor or a carpenter keeps his tools clean, and we need to do the same for our, for our vocal cords in our vocal health. So to me, that starts with eating because it also gives me the clarity. When I'm really firing on all cylinders, I'll eat more of a low carb or ketogenic based diet because the clarity that I'm able to get without -- you know, there's no fog, there's no inflammation. It contributes to motivation and proactivity or productivity that continues to push me forward. You know, it also gives me the clarity to say, hey, it's time to take a break. You need rest. I didn't get enough sleep. You know, go get some fresh air, bust up the day a little bit. And don't grind so hard. Without those things, I'm not making the best decisions. So that's part of my modern mindset when it comes to wellness. It definitely starts with the fuel. Right? Anne: Well -- Laya: -- and then we go from there. Anne: Very, very interesting though that you say that because as I get older, it really makes a difference, the food that I put into my body and especially, I think, as we are progressing, I think there's more and more maybe additives or whatever it is -- Laya: Oh yes. Anne: -- that's being put into the food that is maybe foreign to our bodies. And our bodies might be not used to it, rejecting it, whatever that is. But I do know that I feel a lot better when I'm not eating my beloved carbs. Ah... Laya: For sure, for sure. Anne: I love my carbs, but they do not love me as I've gotten older, and I definitely have inflammation. And that's not comfortable, you know, it's just not comfortable, and I need to be at my best and, and I need to, to perform. And I think it absolutely, you need to fuel your body with nutritious things that can help feed your energy, feed your soul, make you feel good. Laya: Definitely. Anne: And that, coming from that place starting there, then you can perform well. Laya: Yeah. And then I take it a little bit of a step further, and I know you and I share the same passion of going to -- I go to an integrated health practitioner that balances both the Eastern and Western medicine, uh, use my chiropractor, uses kinesiology based muscle testing -- Anne: Oh yes. Laya: -- to dial in my organs, my hormones, my allergies, and I get super, hyper focused or personalized supplements that are very high quality that my body is testing well. And that they're are both beneficial and really positive for what I am lacking in any given month or nutrient deficiency. And he does some cool stuff to get my body ready. Like this ear adjustment that I was struggling with for so long. I didn't know I had a click going on in my ear from TMJ, you know? Anne: Wow. Now I can't say I've had my ears tested, but tell me -- Laya: No? Anne: -- about that. No, I, for TMJ, I've had my jaw adjusted by my chiropractor, which I think is phenomenal. Laya: Yes, it is such a release, right? Anne: He's not adjusted my ear. Maybe I'm going to have to ask him, but tell me about it first. Laya: I didn't know it was a thing, but I just sit there. It's very simple. He puts his thumb in your ear and I turn one way, and he does a little bit of a yank, and it's like all of the tiny little microscopic bones in the ear, it's like sparks are flying out. Anne: A dance! Laya: Yes, it is so -- I was like, ohh! the angels saying, when that happened. You've got to get your guy to do it. It's remarkable. And I think the combination of that and the modality in the jaw -- Anne: Yeah. Laya: -- really started to alleviate some of TMJ and this click I couldn't get rid of. So that was super helpful for me. Anne: Wow. Speaking of TMJ, I think that might be, uh, an issue for maybe a lot of our listeners. Laya: Yeah. Anne: And I know that my dentist of course prescribed a mouth guard, which does help with that. And I think here, we're doing all this work during the day when we're conscious and breathing and relaxing and meditating. And then all of a sudden, we go to bed at night and then we grind our teeth. Laya: Yeah, why do we do that? I don't know. Anne: And I'm like, why is that? But anyways, I think that that's a super helpful thing, but another thing that my chiropractor does -- and, and again, this is not necessarily the show about chiropractors, but whatever works for you -- my chiropractor, when I get an adjustment, I feel like I've now cleared pathways. Laya: Yes. Anne: And when I clear pathways, it allows me to breathe better, and you talk ears, I talk wrist. So there is a spot on my wrist that I had no idea about that when he adjusts my wrist, I am just, whoa, the angels, you know? Laya: Yes. Anne: The angels sing. Laya: You use it a lot. So it makes sense. Right? Anne: True. Laya: We're editing. We forget about like our ergonomical position and that -- Anne: Absolutely. Laya: -- our wrists, forearms, fingers probably take as much stress if not more as our jaw. So I'm, I'm going to go into mine and ask for a wrist adjustment next time. Anne: And I'll ask for the ear adjustment. Laya: Do it. Anne: And I think also what's important, speaking of ears, is I have a ENT. And to me it's so important I think if you're going to be in this industry. I think it's a great idea to have a doctor that you trust, an ENT that can go -- and, you know, for me, I use them primarily for my ears because for those people that don't know, I've really tiny, tiny ears, and they tend, um, baby ears, actually they have to use pediatric tools to look in my ears. Laya: So funny, like Anne "Baby Ears" -- Anne: Yeah. Laya: -- Ganguzza, I think, is your new nickname. Anne: Well, I tend to get a buildup of wax. So I have to go into him every three months. Laya: Sure, makes sense. Anne: And I have him just check things out. You know, if, if you've got issues with your vocal chords, you've got issues -- all of stuff, right? Laya: And the inflammation there is going to affect your delivery, absolutely. Anne: So I say a good ENT is also something that I think that BOSSes should consider in terms of maybe a regular, you know, kind of wellness program for the instrument that you use every day. Laya: Absolutely right. Anne: Yeah. Laya: I also go to a massage therapist once a month because -- Anne: Yes. Laya: -- that tension, body, mind -- in fact, both my integrated wellness doctor slash chiropractor and my therapist, those are budgeted into my business and -- Anne: Absolutely! Laya: -- they're, in a way, part of the write-off, because this is my tool, and it's very important that I protect that space so that you can have fitness. And what we do -- Anne: Oh my gosh, yes. Laya: -- is a marathon. So you gotta stay healthy all the way through. Anne: I am going to plus one, plus 21, 21,000 for that massage therapist. Laya: Yes. Anne: And as a matter of fact, once a month, I'm part of a membership -- Laya: Same, yeah. Anne: -- where I will go once a week even, because for me, it's important because I've been working a lot during this pandemic. And I'm very grateful and thankful for that. However, it's, it causes me to be a little bit more at my desk than I want to be. So massage, it really helps to keep my body in alignment, keep my muscles stretched and just engaged. I know that a lot of times, like my neck, my upper back suffers because I'm in the chair longer and a massage therapist, it absolutely is considered an investment for me, for my business. Laya: Absolutely. Anne: Yeah, yeah. Laya: And that's how I kind of, you know, quantify that in my business structure as well. It was like, this is part of the integral part of, you know, just running the business. It's like, I've got to do that. I've got to make time for the gym, for exercise, for stretch, for breath work. Now, when it comes to like vocal therapy, you have an awesome product that I think we should talk about. But then -- and then talk about other things that you use for your throat and how to get that going. Anne: Why, thank you. Thank you for bringing that up. Well, actually, I know there's a lot of products that people use, and, and I'm the first to say, whatever works for you in terms of like sprays or throat coat, that sort of thing. But I do have a product that I developed because I was into essential oils, and I had started to become allergic. The, you know, allergy season was upon me, and my voice was getting very raspy. And so I was looking for something that would help. And there's an essential oil that was really helpful to me that I started to check out other products that used use this oil, or just, I started searching on Google for like throat sprays. And I found a recipe for singers vocal spray, and I actually,…

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    Voice and AI: Pozotron Nov 02, 2021
    Show notes

    Worried about Ai? Your emotions are your job security, and working with technology will be key to future success in voice over. In this bonus Voice & Ai episode, Anne chats with Ryan Hicks and Adam Fritz of Pozotron - an audiobook proofing service. Listen as they dive deep into the future of audiobook production, and discuss how the connections between human emotion & AI is a voice actor's greatest ally…

    More at https://voboss.com/voice-and-ai-pozotron-with-ryan-hicks-and-adam-fritz


    Introducing Modern Mindset Part 2 Oct 26, 2021
    Show notes

    What are you grateful for today? In Part Two of our Modern Mindset series premiere, Anne & Laya connect the conversation between industry and self. They cover forming accountability groups during the pandemic, abundance vs. scarcity mindsets, and the double-edged sword that is social media. More at https://voboss.com/introducing-modern-mindset-part-2-with-laya-hoffman Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, and I am thrilled to have back with me guest co-host Laya Hoffman. Laya is an Atlanta-based voice actor and podcaster. She's got over 20 years on the mic. She specializes in commercial, corporate, promos, and has worked for brands such as BMW, Google, Amazon, all the things. She's a former marketing exec, nightclub DJ, and creative agency lead. So she brings us so much value to this podcast. And I am so excited to bring her back to talk to us on our Modern Mindset Series. Laya, so glad to have you back. Laya: Oh, thank you so much, Anne. I'm loving our conversation. It's been an honor to listen to your show over the last few years and on to be a guest, how cool, super grateful for the opportunity to share. Anne: Oh, absolutely. Wow -- Laya: Thank you. Anne: -- we had a great episode where we started to talk about what is a modern mindset and how to get yourself into a modern mindset. And we really kind of delved deep, and I think we can go even further on that. So let's review a little bit for our listeners about what a modern mindset entails and maybe dig deep into the modern mindset for being ready to be the best entrepreneur you can for your voiceover business. Laya: Absolutely. And it's so important to continue to share this information, because as so many talented voice actors who have shared their trials and tribulations with me over the years, I've kind of run that through a modern lens, as I've grown my business full-time in the last three years and taken that experience and shifted it in how we can meet our buyers, our agents, our managers, our clients, where they are because they're hiring differently. Anne: Oh yes. Laya: They are listening for different things, and to be our best selves when we approach the mic every day, it takes starting at the ground up to make sure that you are confident, that you are committed and clear, and you are grounded in your intention, and how you present your work every day. And, um, and that will continue to help you stabilize your industry, but also, you know, keep the balance, because there is a lot of anxiety out there in the world as it is, much less when you talk to yourself in a box all day for a living. So, you know, there's a lot of steps to that. And we did touch on that a little bit on our last episode of health and wellness, and then also having and approaching your business with the right intention. But I'm looking forward to talking more about that today. Anne: Well, you know, I think it's very important before you begin, or while you're in the middle of creating your business, that you are open to educating, educating yourself. Laya: Oh yeah, oh yeah. Anne: I think that that is so important. And -- and if you're used to doing things a certain way, I think it's really important that, number one, if you're going to be successful in an industry such as voiceover and any industry, that you spend a certain amount of time each day, educating yourself on that industry. What does it take for you to be successful in that industry? And also not just in the industry, but to research and educate yourself on your potential clients. Laya: Absolutely. Anne: I think that that is absolutely very important. And if you don't have that going into it, it's going to be hard for you to really understand or even perform, to be successful in getting gigs. And then once you have the gig, in order to be able to serve your client in the way that they would want to have their brand elevated by your voice. Laya: Absolutely. I think that you look at, you can look at any other industry in the world, and you know that you've got a certain amount of education, whether it's vocational -- Anne: Oh yeah! Laya: -- or a long lead of college tuition ahead of you, but in voiceover, for some reason, a lot of people approach it like it's just a quick fix -- Anne: Yeah. Laya: -- or it's a quick money maker -- Anne: It's simple. Laya: When in -- Anne: I'm home. I can make money. Laya: -- when the reality is -- I can talk, right? Everybody talks -- Anne: I can talk. Laya: Right? When the reality is, if you don't come to the table with a true understanding of the investment and what you're going to fill and educate yourself with, fill your cup with every day, and come from a place very humbly looking at that, and figuring out also who are the best types of people that you need to learn from, you know. What is, is there a personality fit there, um, with your coach? Are you going to make a commitment to that coach and stay the course with that coach in that vein, in that track, in that genre of voice work until you master it, or until you at least feel confident where you're booking in that range? Or are you going to scatter yourself and then figure out what, you know, do widespread research and touch a little bit of everything until you figure out where you want to hone in on? I think you have to have real conversations with yourself and come from a place of humility to know that you, even at your highest peak in this career, never stop learning -- Anne: Oh my goodness, yes. Laya: -- and never stop filling that cup and sharing also, but, you know, listen more than you talk in this business. And I think you'll go far. Anne: Isn't that like an oxymoron? Laya: Right. Anne: Listen more than you talk. Laya: Right. Anne: But I love that you said, have it come from a humble place, from a place of humility, because I think that that is what indeed makes us open, open to new things, open to new education. And even for the people, not if you're just entering the business, but even for the people that are in the business, I think it might almost be more important for them to be open -- Laya: Yes. Anne: -- to evolve and to educate. And, you know, I know firsthand in my Voice and AI series that there's a lot of people -- there's a lot of fear. And I think what stops people from advancing, selling in their performance, or growing their business is fear -- Laya: Yes. Anne: -- and fear of, of what's coming or what's up ahead. And, and I think that we can combat that fear with education, education about what technologies are coming up, you know, educate yourself about AI. If you're afraid that AI is gonna take away your business, you know, go ahead and educate yourself. That's one of the main missions, you know -- like my love is teaching. And so I really went all out on my AI and Voice series so that people could get an education on, you know, what is AI in voice all about? What are synthetic voices all about? How can we as voice talent learn more about that, that part of the industry so that we can serve better or not, you know, and make an informed decision. And I think that there's a lot of talent out there that have been in the industry for a long time, and we touched on this in our last episode about how you need to be willing to open yourself to changes that are happening in the market. And there's a lot of people that, they may or may not want to see what's happening. They want to do it, you know, the way it used to be. Laya: Sure. Anne: Well, it used to be, you know, back in the day, I'll even say when I was like, right at the very beginning of like the pay-to-plays. And, uh, you know, at that time they were very effective. Now things have evolved, things have changed. And so -- Laya: Yeah, you have to play a game. Anne: -- we got, yeah, we've got to evolve along with it. So being open, being humble, being willing to learn, really, I think I want to say, could be almost one of the most important factors in having a modern mindset to be successful. Laya: Absolutely. And you touched on this a little bit too, but as a fellow colleague of mine and a dear friend, Caroline Slaughter, has reintroduced time and time again to our conversations, there's a scarcity mindset out there when -- as it applies to AI and, you know, new modern technologies, and "they're going to take our jobs from us, and the way we used to do it in our old days, you know?" Like, no, you're coming from a scarcity mindset. You know, if once you scrub down that scarcity mindset and move from a place of that to an abundant mindset -- Anne: Yes. Laya: -- and know that there is plenty out there, and the more that you fill your cup, the more, you know, the more you grow, the more you share, the more you care, the more you'll hear that quality and that authenticity in your voice, the more you'll connect with your clients, your managers, your agents, the more you'll connect with the audience that's at the end listening to you deliver the message. And you're never going to get there with a scarcity mindset. Anne: Absolutely. Laya: You're never going to get there with that "well, the way we used to do it, and this is, I'm not, I'm stuck in my ways." No, take what you're learning, know how valuable that is, and how you're paying it forward to the future generations. But then listen in return, because while I'm 42 years old and may have been being paid on the mic for 20 years, I've only been full-time and taken this industry seriously in the last three. And it's bringing that other experience into -- Anne: Oh my gosh, all the time. Laya: -- like with your medical background, you can bring that experience into your medical narration. With my marketing background, with my branding consulting creative background, I bring that in, and it's learning and evolving and staying humble and with an open, kind of an abundant mindset, that there is plenty and it is so cool. And also coming from a deep, deep place of gratitude -- Anne: Absolutely. Laya: -- because it is a gift to be able to talk for a living -- Anne: Sure is. Laya: -- and get paid to share your voice and be a storyteller. Anne: It sure is. Laya: It is one of the greatest gifts. And if that's not where you're coming from as a place of humility and gratitude, and open-mindedness, then this might not be a successful path for you or as successful as it could be. So that's my, you know, it's up there. Anne: I love the -- I think gratitude, coming from a place of gratitude, number one, is always important. I think those two things, come from a place of gratitude and manifest abundance. Always, always manifest. Laya: I could spend an entire episode -- I could probably talk about that for hours. Anne: Manifest abundance. Laya: In fact, I wholly -- and a lot of people ask me what is manifestation. It's really checking in with your gut -- Anne: Oh, I'm all about that. Laya: -- and what you want and thinking big. And using -- in fact, I just did a little ritual with my own family. It's a road opening ritual where we talk about all our roads are open, all our blocks, unblocked, and every night, while we're sitting around the dinner table, my eight-year-old, my husband and I, we say, what are you grateful for today? Anne: Nice. Laya: And we give our gratefuls. We don't necessarily pray. We're not a very religious, but a very spiritual family. And we talk about our gratitudes every day. When I wake up in the morning, I start my day in my mind with, what am I grateful for today? And some "I am" statements, the feeling of like, what are you today? And what can you embrace this day with, with power, with gratitude, with appreciation? And, you know, those are very powerful and often taken for granted. So it can really change your mind -- Anne: Absolutely. Laya: -- and change your mood and change your mentality as you approach the mic every day. Anne: And I think that there's something to be said for taking the moment and, in more than a moment, even for yourself, so that you can bring your best self to the booth. And you're having that -- Laya: 100%. Anne: -- having that time where you are thinking, what am I grateful for? And I know I come from a place of gratitude, and sometimes you're forced into a place of even deeper gratitude. Laya: You have to fake it 'til you make it sometimes. And that's okay. Anne: With, let's say, health issues, right? Of course, we're in the middle of a pandemic, but you know, I've had health issues where -- it's funny because what I used to think was so dramatic and horrible maybe in my booth, you know, prior to a cancer diagnosis, right? After I come through that, then it becomes like, wow, I am grateful that I can be in this booth. I'm grateful that I can work from home. I am grateful that I'm still here to be able to use my voice -- Laya: Yes. Anne: -- to be able to have an impact on somebody, and that -- Laya: Yes. Anne: -- and I think ultimately becomes like a -- there's a very central core place of gratitude that comes from, for me, it's education. It's that teacher in me. I mean, I'm a voice actor. And a lot of that voicing that I do impacts people. It inspires people. It, it -- hopefully it inspires people, you know, and it is something that I want to leave, that is my legacy. That is where I am going to leave an impact. This show is also part of that. Laya: Oh, it's such a gift, such a gift to so many. So yes, you're on that track, and that's your modern mindset. Anne: There you go. Laya: It's beautiful. Anne: There you go. And I think the gratitude and manifesting abundance really will help. Then you can get in the booth and perform. Like too many people I think just run into the booth and just audition, audition, audition. And there's no like set ritual maybe that gets them into a good mindset. I know that if, at the end of the day, if I have an audition that comes in, and I've been stressed out, oh my goodness, I have to really think about it. Laya: You can hear it. Anne: It so affects our voice. Oh my goodness. Laya: Yes. Anne: Every tiny little thing. Laya: Think about it, think about it. You're delivering vibration. Anne: Yup, yup. Laya: You're an amplified source right into somebody's eardrum. Anne: Exactly. Laya: If you aren't coming from an emotional point, as my coach Nancy Wolfson would say, from the right emotional point -- Anne: Oh my goodness, yes. Laya: -- it starts with you! Then your listener is going to hear it or feel it. They may not be able to associate it, but they are absolutely going to be able to transmit that. Anne: Oh my goodness. Yes, absolutely. Laya: For me -- and I love that you talked about like, how do you approach the booth every day? I wanted to share just from my perspective what has changed for me. I was running and gunning. You know, I'm a full-time mom. Anne: Me too, yup. Laya: I dealt with a child homeschooling in a pandemic. It was gangbusters. It still is. There is a new normal level of anxiety that used to be my peak level. And so I've had to manage that. And I realized that when my bookings were dipping, it was because I wasn't showing up properly. And there was some fra…

    Full show notes at the publisher

    Introducing Modern Mindset Part 1 Oct 19, 2021
    Show notes

    VO is a marathon, not a sprint. Anne and series co-host Laya Hoffman kick off the Modern Mindset series with an honest look at the voice business from a fresh perspective. They discuss learning from industry trailblazers, mental and physical health in the booth, and the financial reality of VO. More at https://voboss.com/introducing-modern-mindset-part-1-with-laya-hoffman Transcript >> It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS podcast. I'm your host, Anne Ganguzza, and today I am thrilled to welcome special guest cohost Laya Hoffman to the show. Laya is an Atlanta-based voice, actor and podcaster with over 20 years on the mic. She specializes in commercial, corporate, promos and others short form audio projects for amazing brands like BMW, Google, Amazon, AAA, Kind snacks, and much, much more. She's a former marketing exec -- woo-hoo, we love marketing -- nightclub DJ and creative agency lead. She brings a modern minded approach to business. So Laya, thank you so much for joining me on this special guest series on modern mindset. Laya: Thank you, Anne. It is such a pleasure to be here. I am a huge fan, always have been since we met years ago at, uh, VO Atlanta, and I've loved your show and all the quality content and the information you've provided to the industry. So it's an honor to be here. It's really nice to be able to continue our conversations on the mic. Anne: Well, thank you. And I'm excited because this is going to be a really cool series. We're not just here for one shot. So BOSS listeners, you're in for a treat while we explore all things modern mindset in our voiceover business and our entrepreneurship. So with that being said, Laya, you've been in the industry a long time. So I think having a modern mindset, especially when you have so much experience in the industry, it takes some effort, and it takes like a really good, focused mindset in order to remain successful in the industry. So tell us a little bit about your experience and how it's led you into this modern mindset for your voiceover business. Laya: Yeah, sure things. You know, I always say I've been on the mic for 20 years because I went to school for radio broadcasting at Columbia in Chicago. And I was on the air for many years. And then because of that, you know, 20 years ago, voiceover looked a lot different. It was us radio jocks, just doing the ads that were given to us by, you know, clients in the sales team for the radio. I didn't even realize that's what I was doing was voice work, right, voiceover, and I loved it because I loved storytelling. I love delivering somebody else's message and also being able to play with different tones and textures and deliveries and things like that. It also came at a time when I was on the radio, I came out of a very dramatic situation that took my voice away from me. So it was a self-healing revelation when I could use my voice in a quiet room, and I could find the strength again, and that to me was equal parts, healing and empowering, and part of my growth journey and my own personal work in therapy coming out of that situation. So to me, voice work always meant something different maybe because it was taken from me. So I never took it for granted until it was taken away from me, and then to come back and realize that power in our voice and that people were listening meant something kind of different. And so I think maybe I had a unique introduction to voiceover and then also not realizing that there was a job in that. And of course, if you're not on top of your game in radio, there's not a whole lot of stability in that. Anne: Yeah, yeah. Laya: At least there wasn't in my media market station. Anne: Sure. Laya: And so after radio, I continued to voice projects for clients just by word of mouth for about the next 17 years off and on throughout my career, throughout all my travel. A few years back, of course, I owned a creative agency with a partner of mine that had to do very forward-thinking ideas for big brands in order to get the engagement, and get people listening, and get people to interact with their brand on many different levels. So it was experimental marketing at its best. And so with that forward-thinking approach to brand work, I had to get very creative and pay attention to what brands needed and what their consumers needed to get the traction that those brands needed to see their ROI. And so that was a unique perspective. Fast forward a few years, I became the vice president of global marketing for a haircare company and for many years traveled the world is seeing what consumers and brands alike needed to really buy into loyalty and brand identity. And that gave me another unique perspective. When it came to social media, I was managing teams that would manage brand social media, the voice of brands across multiple platforms, and that had a unique voice. And all throughout this time, I continued to do voice work and projects for people that I knew. And I still didn't realize that there was a career in voiceover, 'cause I was just running and gunning, but I was doing it and making money this entire time, very low level. It wasn't until actually the conference that I met you at VO Atlanta a few years ago that I realized there was really something here, and I was burnt out on corporate. Anne: Really? Wow. Laya: Yeah. I didn't really realize or pay attention to the industry that is voiceover work ,and the craft, and just the amount of complexity and nuances that go into being a voice actor. Anne: Oh yeah. Laya: And I have an eight year old daughter now, but at the time she was four, and I was just gone a whole lot. And it became very apparent to me that I needed to be present for her, and raising a young woman, a young girl in this day and age meant that I needed to show up and be present and be my best self, but also be a positive role model for her growth. And knowing the pain of my past, I wanted to make sure that from a very early age, she knew that she could use her voice, stand up, be heard and use her voice for good. And so -- Anne: I love that. Laya: Yeah, thank you. Anne: Yeah. And I love that you have a podcast with her. Laya: I do. Anne: That's so -- Laya: Yeah. Anne: Yeah. That's amazing. I mean, that just is one thing that really struck me about you. And I thought what a wonderful way to really involve her in such a wonderful way, to have her believe in herself and have a voice and have that encouragement. That's amazing. Laya: Yeah, it's called, She Sounds Like Me. We're in our, we're going on our third season here in the fall, but she was a part of the creation when we started. She was six and she, believe it or not, had a hand in everything from picking the music bed to helping -- Anne: Wow. Laya: -- craft the colors and the logo design. I had her with us the entire process, which was entirely grassroots, bootstrapping your own podcast, as you all know. It's quite a -- Anne: Oh yeah. Laya: -- quite a feat, maybe a no -- an entirely different conversation. Anne: We should talk about that. Laya: Yes, for sure. Anne: In another episode -- Laya: For sure. Anne: -- we will absolutely discuss podcasting, for sure. Laya: So yeah, it was it's been a -- it's been an honor to have her along for the ride and help grow and develop our conversations that range from everything from bullying to systemic racism. So the podcast is its own thing, but going back to, you know, this modern mindset approach, it was because I stepped in and committed fully to voice acting, when I realized I was missing a huge part of my life with her. I got burnt out on corporate and it had to come to an end. I ripped the bandaid off, and I said, I am all in on becoming a voice actor. But from the beginning I took a very brick and mortar approach to that. And what I mean by that -- Anne: Sure. Laya: -- is I knew that the investment was going to be significant, and that our family may take a hit financially. Anne: Yeah, yeah. Laya: My husband had to be on board. My daughter needed to be on board, and I needed to fully be present and ready to learn, absorb, and invest, and be patient -- Anne: Oh goodness, yes. Laya: -- every bit of the way. Anne: Yeah. Laya: Because you hear so many stories of people that don't realize that from the beginning. And it really is a -- is an eyeopening thing to understand just how much investment financially, energetically and -- Anne: Oh my goodness, yes. Laya: -- your entire household has to be to take this seriously and really get it going from the beginning. Anne: And I think that that is really important. I mean, myself, I remember when I jumped from corporate into full-time entrepreneur, a voice actor and it just, it's a scary thing. And I think there are lots of lessons learned along the way. But yeah, you absolutely have to be ready to put in the work, because it's not something -- Laya: No. Anne: -- that happens overnight, that is for darn sure. You know, that overnight success that takes you 10 years. And I think that having a modern mindset absolutely helps you because it is a business. It's not just about your voiceover in the studio. I mean, building the business really encompasses so much more than just the performance acting part of it. And I know that when I first started, myself, in this industry, I mean, I had to have the absolute support of my husband and just say, I knew we were going to take a hit income-wise as a family and we had to be prepared for that. Laya: Absolutely, and so did we. And so, you know, I've heard stories from some of the most iconic voice talent out there that say, you know, you can expect to start making money after like the second or third year, and money, I mean like 40, $50,000 a year. Anne: Yeah. Laya: And so just, you know, hold onto your hat. It's going to be a long process. Anne: And it might take longer. Laya: And it might take even longer than that. Anne: Than that even. Laya: But I have to be in with all due respect, and for those icons that have taught me so much like yourself, you know, I think it's that modern mindset and that laser focused approach that I brought to my business and the experience of coming in fresh to an industry that has been so well-established, and so many incredibly talented people have led the way, and provided all this rich education, and kind of let me see behind the glass to share their perspectives and the gifts that they gave me. I think being able to have a laser-focused approach in that modern mindset is what got me on a fast track to that high success trajectory very early on. So -- Anne: I want to say 20 years, right? I mean, we've evolved so much as an industry. Laya: Of course. Anne: And everything has changed in terms of -- like, when you said, I didn't even know voiceover was a thing, I didn't either. And I started doing telephony at my company, you know. Everybody needs somebody to do the voicemail. Laya: Sure, always did that too. Anne: So that was how I, yeah, that's how I got involved in it. I didn't even know it was a thing. And back then, I mean, the Internet was just kind of becoming a thing, and there wasn't as much information out there when beginning in the voiceover industry. So there wasn't a lot of people. It was very isolating in the beginning, and you couldn't really like, well, who do I ask? How do I give somebody a quote? I don't even know how to ask somebody to do that because there really was no method. There was no Internet communication. There were no Facebook groups. There were -- you know, now it's crazy where there's all this electronic media where we can look for help or search for help on how to do something. But back then it was, it was crazy. And having a modern mindset or at least having some experience, I think out in the world beyond voiceover probably helped you a lot in terms of buckling down and really giving it a go and making this a business. Laya: Absolutely, Anne. And you touched on so many things I want to come back to. What I noticed is, and I do say, of course, I have been working and getting paid on the microphone for 20 years, but I've only been full-time for the last three. Anne: Yeah. Laya: And I really didn't consider this a career probably until the last year and a half, when I was able to sustain and make this -- Anne: Sure. Laya: -- as a contributing member of my family's financial pie. So it is, it is um -- while I say that, I also want to give credit to all of those people, um, that have led the way and paved the way for helping us people that have come in newly with fresh eyes in the last couple of years. There's, there's so much to be gleaned from your experience and your history and fellow voice actors who have paved the way and led to so many coachings, to so many seminars, now that you can get information in so many different ways. And it's such a beautiful thing. Anne: Right? Laya: It can be an overwhelming thing, but -- Anne: Yes. I think that's the other part of it -- Laya: Yes. Anne: -- the other part of it, absolutely. So what information do you believe, do you trust or what information is correct? Laya: And who's valid and who's really in it for the right reasons? Anne: Yup. Laya: And who's not really trying to sell you? Anne: Exactly. Laya: And so there were some interesting hurdles I came across early on in the new version of my voice over career. So, and I talk about kind of where I'm at now. It's really what I've learned in the last two or three years, and taking the experience that I had in my previous roles and applying it through this fresh lens -- because what I think is interesting, so many of my colleagues that have long established careers in voiceover, you know, had to learn those things from the ground up and had to build those processes from the ground up where some of us newer talent comes in able to take these resources and kind of fast track. The other difference though, I notice, is that so many of my fellow colleagues that are more established have a harder time converting their pre-established mindset and then shifting it -- Anne: Absolutely, yup. Laya: -- into this modern mindset. And that's exactly what we're here to talk about over -- Anne: Yup. Laya: -- the next couple of episodes. Anne: You've hit the nail on the head right there. And, you know, there's something to be said for being in an industry for a certain amount of years, but yet I think the hardest thing for people is to evolve along with industry. And it's not just the voiceover industry -- Laya: Every industry. Anne: -- it's just the world today. You know, I think technology has had such a huge impact on all aspects of the world that, you know, I think in order to evolve along with it, it's an important part of your, of your business. Laya: Absolutely. Anne: And modern mindset in terms of being able to evolve, what are the new trends, what's happening now? We're now starting to see, and especially anybody that's been in a business for so long, you start to see where the younger generation is now the people who are hiring you, the people who are directing you -- Laya: Absolutely. Anne: -- and it's important for you to be able to, how shall I say, step out of a bubble, step out of that bubble that you've been in, maybe, for, you know, so many years to be able to evolve and underst…

    Full show notes at the publisher

    Voice and AI: Create Labs Ventures Oct 12, 2021
    Show notes

    What is a virtual being? Anne welcomes educator and entrepreneur Abran Maldonado to the show. They discuss diversifying the Ai landscape, cutting edge technology in schools, and working alongside Ai like a #VOBOSS. Plus, Virtual Being CLAiRA chimes in on what she thinks about robots taking voice actors' jobs.

    More at https://voboss.com/create-labs-ventures-with-abran-maldonado


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