Veterinary Viewfinder Podcast

Latest Episodes:

The Power of Professional Respect in Veterinary Clinics with Heather Prendergast, RVT, CVPM, SPHR Mar 11, 2020

Show notes

Professional respect - or disrespect - can define a workplace. This week we're joined by Heather Prendergast, RVT, CVPM, SPHR to discuss real-world examples of disrespect toward veterinary technicians and support staff. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their own experiences and the trio offer several simple steps any veterinary team can take to encourage a more harmonious team culture. The sad truth is that many veterinary professionals have faced disrespect from bosses, managers, or coworkers, leading to frustration and burnout. This special episode tackles this tough topic and is something we think any veterinary team member can learn from or be inspired to take charge and make positive changes in their life. Whether you're an owner, practice manager, technician, or receptionist, this is a discussion we think you'll enjoy. Thank you, Viewfinders, for listening and sharing with your colleagues!

Optimizing your Staff and VNI Update from NAVTA President Ken Yagi Mar 04, 2020

Show notes

It’s hard to hire a Registered Veterinary Technician (RVT, CVT, LVT) these days! This week we’re joined by the 2020 National Association of Veterinary Technicians in America (NAVTA) President, Kenichiro (Ken) Yagi, MS, RVT, VTS (ECC, SAIM). Ken gives us the latest update on the Veterinary Nurse Initiative (VNI) and engages in an important discussion with hosts Dr. Ernie Ward and Beckie Mossor, RVT on the need for veterinary technician title protection (and what this means), how to get the most out of your RVT staff, what procedures RVTs can - and should - be doing, and a free online tool to help any veterinary clinic determine how well they’re utilizing support staff. This is a timely conversation on a wide variety of topics affecting the veterinary profession in 2020 and beyond. Please share with your colleagues! Viewfinders, don’t forget to rate and review us on Apple Podcasts this week. Thank you!

Arthritis CARE with Veterinary Surgeon and Rehab Specialist Dr Kristin Shaw Feb 26, 2020

Show notes

Osteoarthritis is one of the most common -- and challenging -- medical conditions veterinary professional confront in general practice. This week we’re joined by Board-certified veterinary surgeon and rehabilitation specialist Dr. Kristin Kirkby Shaw. Dr. Shaw joins hosts veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor, RVT to discuss her new CARE (Canine Arthritis Resources and Education) program, her thoughts on the importance of early arthritis recognition in dogs and cats, how the entire veterinary practice team can help improve OA patient care, and her amazing story (she grew up in Panama with pet monkeys! Who knew?). Viewfinder, do us a humongous favor and go give us a review on Apple Podcasts if you haven’t already. The super secret Apple algorithm uses your input to help us reach more of our veterinary colleagues. Thank you from the bottom of our hearts for loyally listening the last 3 years!

Counterfeit Heartworm Meds, Fake Cancer Cures and Sketchy Pet Service Providers Feb 19, 2020

Show notes

The veterinary and pet worlds were rocked once again by recent allegations that counterfeit heartworm preventives and fake cancer cures were being sold online as well as a high-profile animal abuse case involving a doggie daycare facility in North Carolina. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT reveal the latest counterfeit heartworm scare, this time involving purchases made at Amazon.com. A Minnesota (!!!) dog was diagnosed with heartworm disease after it was discovered the preventive she purchased was fake. Our hosts also discuss the online company recently found guilty of selling phony cancer cures disguised as legitimate medications. Finally, what about sketchy pet care service providers? A breaking news story from North Carolina reveals the importance of veterinary professionals working with lay pet care providers to ensure the safety and wellbeing of pets. Viewfinders, how are you handling these issues? What are you telling your clients about online medication purchases? How do you recommend pet care services you don’t provide to the pet parents in your community? What should our profession be doing? Thanks for listening, please share and subscribe, and leave us a review on iTunes! See you next week!

Does your clinic need a counselor? A Conversation with Becky Murray CVT LCPC (Licensed clinical professional counselor) Feb 12, 2020

Show notes

Working in a veterinary clinic can be stressful! Burnout, compassion fatigue, imposter syndrome, depression, and more are a few of the consequences of an unhealthy work environment and lack of emotional support for veterinary professionals. This week, hosts Dr. Ernie Ward and Beckie Mossor RVT are joined by a licensed clinical professional counselor who also happens to be a Certified Veterinary Technician! Becky Murray, CVT, MA, LCPC discusses her role as grief counselor for clients, how she helps her staff of over 300 (!!!) successfully (and healthily) deal with daily stress, and tips for handling online criticisms and negativity. The trio also cover the practical value of glitter jars (that's not a typo, and Dr. Ward is apparently a glitter-fan), why you shouldn't throw pizza or doughnuts at problems (again, not a typo), and how to avoid judging and shaming clients for their treatment choices. If you like this type of content, please subscribe and leave us a review on iTunes! Thank you Viewfinders for over 3 years of listening to our weekly podcasts!

Decoding Pet DNA Tests Dr Chris Menges from Basepaws - What Can (and Should) We Tell Pet Parents about DNA Testing? Feb 05, 2020

Show notes

Pet parents can order a variety of DNA tests for their pets off the internet or even in select retailers these days. This week we’ve got a special guest to help veterinary professionals decipher fact from fiction, advice from speculation, and C from G (DNA joke - stick around until the end for another of Dr. Ward’s attempts at genetic humor…) when it comes to pet DNA and genetic tests. Hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by their friend and colleague, Dr. Chris Menges from Basepaws. Chris shares his story of how he went from private veterinary practice to DNA-biotech startup, why he specialized in epidemiology and genomics, and how he thinks the future of veterinary genetic testing will advance over the next ten years. This is an important conversation that every veterinary professionals needs to have with their teams. More pet parents are having (or considering) these tests for their pets and we need to know how to answer their questions an address their concerns. Viewfinders, this is a good one! If you’d like to learn more about what Dr. Menges is doing, visit www.basepaws.com. What do you think about pet DNA testing? Do you recommend it? Why or why not? We want to hear from you!

Latest USDOT Flying with Pets Proposals May Have BIG Impacts for Vets and Pets! Jan 29, 2020

Show notes

On January 22, 2020, the US Department of Transportation (USDOT) released its latest “Notice of Proposed Rulemaking (NPRM) ‘Traveling by Air with Service Animals.’” This proposal could significantly change the definitions - and mandatory allowances - of service animals and how they are allowed to travel by air in the US. Hosts Dr. Ernie Ward and Beckie Mossor, RVT dissect the new proposals, how to navigate the often-confusing definitions and terminology used, potential impacts (and unintended consequences) of this update. If you haven’t read the NPRM, you can check it out below. Our hosts also advise concerned veterinary professionals to comment during the 60-day comment period (link in show notes). This is a potentially big change that could directly impact veterinary professionals. Viewfinders, after listening to these proposals and our “hot takes,” what do you think? How do feel about the proposed USDOT veterinary forms? “Good health, good behavior, ability to relieve themselves” (or not)? What about the new size limitations? What about species restrictions? Will it help - or harm - air travel with service animals? We want to hear from you! Link to Notice of Proposed Rulemaking (NPRM) “Traveling by Air with Service Animals”: https://www.transportation.gov/sites/dot.gov/files/docs/resources/individuals/aviation-consumer-protection/359646/traveling-air-service-animals-nprm.pdf Direct Link to USDOT Comment Form: https://www.regulations.gov/comment?D=DOT-OST-2018-0068-4724

Is the Cost of Veterinary Care a Barrier for Pet Owners? Jan 22, 2020

Show notes

It’s that time of year when many of us have a bit of a “spending hangover” from the holidays! Credit card bills are piling up, and bank accounts are looking thin. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss whether the cost of veterinary care is a barrier for pet parents seeking our help. Dr. Ward shares some breaking January 2020 pet parent survey results along with the latest reporting from Chewy, Guggenheim, and PetIQ on the current state of the veterinary market. The talk turns to the trend in “retail veterinary services” or the growing number of veterinary “wellness clinics” appearing in Walmart, Tractor Supply, and elsewhere. Dr. Ward and Beckie tackle the “talent attraction” dilemma and how generational shifts are causing significant change in both veterinary practice organization, professional culture, and the type of pet care services offered. This is a wide-ranging conversation that touches on many urgent and important challenges the veterinary profession is facing. Viewfinders, what do you think about these trends? Is the price of our services and products actually part of the problem? Are only 33-40% of pet parents visiting their veterinarian each year, as some of the shared data suggests? Would a large number of pet parents really prefer a "retail vet?" We want to hear from you!

Australian Fires, Climate Change and Animal Welfare: The responsibilities of veterinary professionals with Dr Anne Fawcett Jan 15, 2020

Show notes

Most of you of heard - and seen - the massive bush fires engulfing Australia over the past four months. The environmental devastation on this scale is historically unprecedented. This week's guest is a veterinary professor, animal ethicist (and part-time philosopher) from the University of Sydney, Dr. Anne Fawcett. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the latest on the Australian fires, the environmental impact she's witnessing, the damage to both animal life and ecosystems, and the role veterinarians should play in this tragedy. Dr. Fawcett shares her thoughts on why she believes veterinarians should take a more active role in discussing climate change and animal welfare, and offers advice for veterinary professionals who want to help. Viewfinders, this is an incredible story that impacts every living organism on our fragile planet. Please listen and share this podcast with other animal advocates. From Dr. Fawcett and us to the Viewfinders: If you'd like to donate: For donations for wildlife bushfire victims in Australia: https://www.wires.org.au/donate/emergency-fund [NB this is just in NSW] RSPCA: Victoria: https://rspcavic.org/giving/donate Queensland: https://www.rspcaqld.org.au/donate/koalas South Australia: https://rspcasa.secure.force.com/donate?utm_source=web_traffic&utm_medium=display&utm_campaign=main_donation_page_top_righthand_corner_button New South Wales: https://www.rspcansw.org.au/bushfire-appeal/ Vets Beyond Borders are coordinating a veterinary response: https://www.vetsbeyondborders.org/ The Australian Veterinary Association Benevolent Fund is helping affected veterinarians and their families in the wake of the fires: https://www.ava.com.au/library-resources/other-resources/bush-fire-resources/ Engage: Climate Vets: https://www.climatevets.net/ Vet Sustain: https://www.vetsustain.org/ The Climate Council: https://www.climatecouncil.org.au/ The Guardian Newspaper climate change articles: https://www.theguardian.com/environment/climate-change Climate Emergency Declaration: https://climateemergencydeclaration.org/ The World Scientists Warning to Humanity: A Second Notice, can be read here. A number of veterinarians have signed this: https://academic.oup.com/bioscience/article/67/12/1026/4605229

Allergic Itch and the Benefits of an Efficient Veterinary Team with Vet Dermatologist Dr. Dana Liska Jan 08, 2020

Show notes

Skin allergies season in dogs (and cats) never seems to end these days. This week we're thrilled to be joined again with Dr. Dana Liska, Dermatology Specialist at Zoetis to talk about the benefits of a dermatology work up and how veterinary teams should (and can) work together to ensure derm and itching appointments are as efficient - and effective - as possible.Hosts Beckie Mossor, RVT and Dr. Ernie Ward review who and how to take a thorough dermatological history, the basics of diagnosing seasonal skin allergies, and the latest the treatment options. We're so grateful for the support of Zoetis in bringing this special episode to the Viewfinders. We're also appreciative of the efforts of Dr. Liska and Zoetis at providing highly efficacious and safe treatments for these challenging clinical conditions. We LOVE and recommend the pet owner's CYTOPOINT Itch Tracker you can download at www.CYTOPOINT4Dogs.com - Beckie and Dr. Ward's favorite client education tool of 2019! You can also access more information on the veterinary team approach to dermatology care at www.ScienceofStrongerBonds.com

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