vAuto Podcast

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Straight from the Source - Episode 3: When a Lead Comes In, It's About Speed Oct 31, 2021

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In our third "Straight from the Source" podcast episode, Micah Tindor, Sr. Director, Kelley Blue Book® Instant Cash Offer has a conversation with Glenn Carroll Dealer Principal, Custom Cars West. Glenn shares how he and his team about their acquisition anywhere strategy and their successes.

Straight from the Source - Episode 2: Getting Buy-In from the Customer Oct 16, 2021

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In our second “Straight from the Source” podcast episode, Micah Tindor, Sr. Director, Kelley Blue Book® Instant Cash Offer has a conversation with Jonathan Hakes, Used Vehicle Director at Bob Johnson Auto Group. Jonathan shares how he and his team use tools and data and a consistent processes to build customer confidence and to win the right vehicles.

Straight from the Source - Episode 1: Customers Don’t Look at Vehicles the Same Way Oct 11, 2021

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In our first “Straight from the Source” podcast episode, Micah Tindor, Sr. Director, Kelley Blue Book Instant Cash Offer has a conversation with Bill Brauer, Pre-Owned Director and Wholesale Manager at Morristown Motors Inc. Bill shares how his dealership has been using a more cost-effective way to acquire vehicles despite ongoing market challenges. Brauer also shares the successes his dealership has been having when it comes to their appraisal process and why transparency is key when meeting with a customer.

How A Changed Appraisal Process Increases Acquisition Opportunities Sep 29, 2021

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In this vAuto podcast episode, Mike Boyd, director of business development for vAuto, and Brian Kramer, general manager of Germain Toyota of Naples (FL), discuss how today’s customer-minded appraisals have evolved considerably in recent years. Brian shares how he’s refined his appraisal process to focus on the customer’s experience and satisfaction as much as the car’s condition and value. Brian details how the journey has enabled sales associates to handle appraisals and paved the way for acquiring all used vehicle inventory through trade-ins, the service lane and directly from customers. The episode wraps up with Brian sharing the priorities he’ll pursue to close out a successful 2021.

Sneak Preview of Fall Expo 2021 User Summit Sessions from vAuto Sep 09, 2021

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In this vAuto podcast episode, Randy Kobat, vice president of operations for vAuto, and Dale Pollak, founder of vAuto, offer a sneak preview of dealer-focused sessions offered by vAuto at the upcoming Cox Automotive Fall Expo User Summit. Hear how the sessions will help you diversify your used vehicle sourcing and manage used vehicle inventory as investments, as well as perspectives from Dale on recent market changes and how they’ll shape the closing months of 2021.

A New World Order for Your New Car Business Aug 27, 2021

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In this vAuto podcast episode, Brian Finkelmeyer, Senior Director of Business Operations at vAuto, reveals why he believes the current, reduced dealer days supply of new vehicles is here to stay. Brian explains how this new normal is changing when dealers retail new cars to optimize sales despite smaller inventories. Next, Brian outlines how dealers should manage and mine their new vehicle sales efficiency rates to get the most from their OEM allocations.

Dealer Voices: “We didn’t get better. We got significantly better.” Aug 20, 2021

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In this vAuto Podcast Dealer Voices episode, host Randy Kobat and Gary Wexler, general manager of Honda of Downtown Chicago, discuss the dealership’s decision to move to an investment value-based strategy for managing used vehicles and the positive changes that resulted. Wexler also shares how he and his team have put a greater emphasis on acquiring customer vehicles to feed their used vehicle inventories and the steps they’ve taken to bring more accountability, collaboration and efficiency to their used vehicle reconditioning process.

Ensure Your Vehicle Merchandising Meets Customer Expectations Aug 06, 2021

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In this vAuto podcast episode, Nathan Fox, Senior Director of Business Development at vAuto, discusses changing car shopper preferences and their impact on the ways dealers merchandise vehicles. Nathan shares how more immersive, transparent content helps dealers capture shopper interest and drive the vehicle buying decisions that increasingly occur online. Nathan also details how new technology helps dealers efficiently reshape their online merchandising strategies to provide the confidence that customers require to earn their business.

Keeping Pace As The Wholesale Market Turns Jul 30, 2021

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In this vAuto Podcast episode, Patrick Janes, director of business development for vAuto’s Stockwave solution, shares strategies dealers and used vehicle managers can use to find acquisition opportunities as the wholesale values adjust to more normal conditions. Patrick shares how dealers can use technology and tools to identify sellers with high no-sale rates are selling their cars and lean on local market data to fine-tune their acquisition strategies to source higher-cost cars that offer less risk in the retail market. Patrick also outlines an approach for dealers to right-size their acquisitions to ensure their used vehicle inventories complement incoming new vehicle inventory when it arrives from manufacturers.

The Trades Are Where It’s At Jul 21, 2021

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In this vAuto podcast episode, Brian Wieland, Used Car Director for Van Horn Automotive Group, Plymouth, WI, shares how the group has adopted a “source from anywhere” strategy to acquire more inventory directly from customers. Brian details how the group has standardized its appraisal process and uses car-buying events to feed inventory to the group’s 18 stores, resulting in more profit-favorable acquisitions and less reliance on auctions for inventory. Brian also shares how the group’s mission statement, “Empower People, Amaze Customers” translates into the day to day operations and engagements with customers, and why he believes the focus on delivering a top-notch customer experience offers an advantage as the group seeks to hire and retain its employee teams.

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