Underserved - Andrew Gelina

Ep. 110, View Source Dec 04, 2023

Ep. 110 of Underserved features Rob Larsen. Rob was around for the glory days of the web when you could "view source" on a webpage to learn how to do something new via imitation. At the same time, he was involved in local magazines, writing about film after a stint at Emerson. Rob learned quickly that writing code paid better than writing prose, and leaned into front-end development for several years. This has led him to become one of the foremost thought leaders in the area, publishing several books and managing popular open-source projects. Hear how his love of art, travel, and graffiti has blossomed in parallel with his tech career in this installment of Underserved. Instagram https://www.instagram.com/rob.react/ My blog post on video backgrounds https://htmlcssjavascript.com/javascript/mad-science-flash-for-a-page-background-using-javascript-and-css/ My art https://drunkenfist.com/art/graffiti/ My film writing https://drunkenfist.com/movies/ Two non-profits I work with! https://thetrustees.org/content/save-millborn-farm/ https://brattlefilm.org/

Ep. 109, Cactus Dude Nov 27, 2023

Kevin "Cactus Dude" Kreucher is our guest for Episode #109 of Underserved. Kevin is another unique story - going from a client of a treatment center to running its IT operations. Kevin got a tour of MSPs after that and built out his Rolodex steadily to support all facets of IT. Nowadays Kevin considers his phone his greatest tool, being able to tap his network to get any job done. Also covered - exotic succulents, friending every CIO in Orange County on LinkedIn, and a memorable Chick-fil-A drive-through call. Links: Kevin on LinkedIn: https://www.linkedin.com/in/kkreucher/ Northgate Market: https://www.northgatemarket.com/ Grocery Outlet: https://www.groceryoutlet.com/ Crazy4Cactus Instagram: https://www.instagram.com/Crazy4Cactus/

Ep. 108, Culture Swap Nov 20, 2023

Cassio Goldschmidt grew up coding on cloned computers in Brazil. Most folks go to the college in their city, and Cassio decided to study Computer Science at his. A desire to get some international experience brought him to the US for a 3 month internship and he has been here ever since. Cassio shares stories about installing and re-discovering an Easter egg in software, inventing the popular Superplayer music service, and how he steered from development to security. Also featured is what to say when a vendor's sales team offers to install a security vulnerability for you, and Cassio's involvement in OWASP.

Ep. 107, Picky is Good Nov 13, 2023

Jason Judge ended up at the right place (Redmond, WA) at the right time (1995) to see the world change. In Episode #107 of Underserved, we discuss the Seattle scene in the 2000s, leaning into the database world, the MBA education you get by proxy working for a startup, and the importance of preventing bullying. Jason also talks about an important factor in his employment decisions - companies that do good in the world while doing well on the P+L.

Ep. 106, Told to learn IT Nov 06, 2023

Paul Dingwitz shares his experiences with us in Episode #106 of Underserved. Paul "answered the call" from an Army recruiter, and this was his introduction to technology. In the military you don't get a lot of choice about what you do, so when he was tapped to maintain the LAN and WAN he had to figure IT out. A private digital media firm lured him back stateside and into the corporate sector, where he was at the forefront of broadcasters moving from film to digital. From CNN to a streaming media startup, Paul is now back in Germany with The Zeal Group, and shares with us his unique path to the CTO seat.

Children’s Fund: This is who we used to sponsor families https://www.childfund.org/
Friendly look behind the scenes at what your competitors use https://builtwith.com/
Some of the best steak cooking recipes ever https://www.youtube.com/@GugaFoods
Great Book and Author https://a.co/d/1UfMICC
Fun tech and gadget reading https://newatlas.com/

Ep. 105, False Courage Oct 30, 2023

In Episode #105 I talk to our guest Vic Caruso. Vic went the music crossover route into tech, entering the industry during the Dot Com Boom and Bust. His project management experience has helped him cross verticals from video games to municipalities to mall management during his career. We discuss the tricky process of a "de-merger", meditating to figure out the next move, and what the "Big Picture" means at URW.

Ep. 104, From coder to CTO Oct 23, 2023

Aaron Harris is featured in Episode #104 of Underserved. As a kid in the woods of Vermont, Aaron still found a way to plug into technology. A classmate at BYU convinced him to switch majors from CS to Accounting for undergrad, then to get a Masters in IS. This unique combination suited him well, landing him at a Big 6 when there were still 6 of them, and later to an accounting software startup called Intacct as it took off. Aaron has led their technology group for over 20 years, and now Intacct is a part of Sage where he oversees all global development. Building a massively multi-tenant system from scratch has taught him a lot of lessons along the way, which he shares in this episode.

Aaron on LinkedIn - https://www.linkedin.com/in/aaron-harris-7407b2/

Aaron Harris in Diginomica - https://diginomica.com/are-we-ready-profound-impact-generative-ai-accounting-and-finance-heres-what-lies-ahead

Sage - https://www.sage.com/en-us/home-1-dark/

Ann Winblad - https://www.linkedin.com/in/annwinblad/

Dunkin Donuts ad - Time to make the donuts - https://www.youtube.com/watch?v=I1e4qhHOIQA

Ep. 103, Aligned Interests Oct 16, 2023

Episode #103 of Underserved features Ema Patki. Ema heard a common refrain from her parents growing up, the only two legitimate professions were engineer and doctor. She didn't love EE, but it led her to programming and USC. Protocols that helped the Internet boom also helped Ema advance her career. She is now at Align Technologies, where helping people improve their smiles has a surprising amount of technology behind it. We also discuss Girls Who Code, boomeranging between the US and India, and moving from IT to product.

Ep. 102, Don’t Overthink Your Career Oct 09, 2023

Episode #102 of Underserved features Jim Scholhamer. Jim had an early fascination with geology, history, and archaeology. Dad encouraged him to take up engineering, where he eventually fell into materials science. This field could mean something as boring as bumper plastics or as exciting as space telescopes. Jim forged an exciting and adventurous path, including time as an expat in Germany. Once back in the US, he worked his way into the famously insular semiconductor industry, where he now leads a billion-dollar company through its latest challenges. Links: https://uct.com/home/default.aspx https://www.appliedmaterials.com/ https://mse.engin.umich.edu/ https://mse.engin.umich.edu/undergraduate/facilities/vvul (Specifically Van Vlack Undergrad Lab) Chip Wars (the book) https://en.wikipedia.org/wiki/Moore%27s_law There’s No Upside to Being a Jerk at Work https://www.colorado.com/ 5 Signs You’re Overthinking Your Career Decisions www.harriethartley.org

Ep. 101, Journey to a Mission Oct 02, 2023

Season 9 of Underserved kicks off in-studio with our guest Tanya Bulkovshteyn. Tanya's family moved to Canada and quickly found out French immersion was not optional. Dad's push toward a technical career led her to computer science and the United States. Tanya describes how being a woman in the field has been at times a nice, novel way to stand out and others a hard way to fit in. This has led Tanya to help mentor other women coming up in the field and taught her the value of building a network of like-minded peers. Links: https://www.butcherbox.com/ https://www.aspca.org/news/us-supreme-court-upholds-prop-12-preserving-landmark-protections-pigs-chickens-and-calves https://www.invaluable.com/ https://educaloi.qc.ca/en/capsules/charter-of-the-french-language/ https://extension.harvard.edu/ https://www.shegeeksout.com/ https://www.autismspeaks.org/

Ep. 100, AI Invasion Jun 26, 2023

Underserved has reached Episode 100! We celebrate this special landmark with a very special show. We bring back three previous guests (Mike Breault from #007, Eli Goldberg from #069, and Steve Kaufer from #013) and add one new one (Rachael Rosen) to form a panel of distinguished experts. We discuss with our panel how artificial intelligence is going to change the software development game forever. ChatGPT: https://openai.com/blog/chatgpt CoPilot: https://github.com/features/copilot Prompt Perfect: https://promptperfect.jina.ai/ The Tyrell Corporation: https://www.speculativeidentities.com/research/tyrell-corp

Ep. 099, Triple Major Jun 19, 2023

Our 99th episode features Tim Sebel from Bullhorn. Tim was able to leverage his AP classes from high school into an unusually wide amount of choices in college. Or rather, not having to choose between three different majors and completing them all! Tim moved on to startups doing semantic search, helping small cable companies, and assisting folks with dementia before moving on to a large time-tracking company. The latter led him to Bullhorn, where he has helped transform their toolset into a one-stop-shop for running a staffing company. Tim on LinkedIN: https://www.linkedin.com/in/timsebel/ Emory University: https://www.emory.edu/home/index.html SimpleC: https://www.simplec.com/ Bullhorn: https://www.bullhorn.com/

Ep. 098, Running the Shop Jun 12, 2023

Episode #098 of Underserved features Gu Xie live from Texas. We start with his unlikely story of growing up as a Chinese immigrant in Belize, moving to the US, and learning some tough lessons in and out of the classroom at the University of Georgia. Also discussed: leaning into data analytics, superior toolsets driving more mental strain to understand them, and why 10 years in data feels like 3 lifetimes. Show Notes Links: https://www.linkedin.com/in/guxie/ https://www.group1001.com/ https://neptune.ai/blog/modern-data-stack https://a16z.com/2020/10/15/emerging-architectures-for-modern-data-infrastructure/

Ep. 097, Fighting Spirit Jun 05, 2023

Komal Maliekal is our featured guest for Episode #097 of Underserved. Komal channeled her mother's fighting spirit to succeed in a difficult engineering school, job market, and technology landscape in her native India. We talk about the culture shift moving to the United States, what to do when your test devices get stolen, and giving back to women in the tech industry. Komal's LinkedIn Profile : https://www.linkedin.com/in/komal-maliekal-4553b38/ Article on Devices : https://www.linkedin.com/pulse/building-cloud-based-medical-device-platform-komal-maliekal/ Info on anitab.org : https://ghc.anitab.org/ Athenahealth : https://www.athenahealth.com/ Dr AIT college : https://drait.edu.in/

Ep. 096, Super Stoked To Be Here May 30, 2023

In Episode #096 of Underserved, our guest is Chris Boutiette. Chris had to ask his high school to add computer courses, only to find them unexpectedly challenging. This didn't deter him from pursuing a Bachelor's degree in Computer Science or working his way through college running a tech support firm. We talk about working your way up the organization from QA, wrangling rampant robots, and clearing your head from the saddle of a motorcycle. Chris' LinkedIn profile https://www.linkedin.com/in/christopher-boutiette-aa3b1239/ Symbotic https://www.symbotic.com/ BMW Motorcycles https://www.bmwmotorcycles.com/en/home.html#/filter-all Shell Tech Works https://www.shell.com/energy-and-innovation/entrepreneurs-and-start-ups/shell-techworks.html

Ep. 095, Leader of the Band May 22, 2023

Kim Sinclair joins me in our studio for Episode #095 of Underserved. Kim spent college in Friartown, leading the pep band on the road for fun and adventure supporting Providence College sports. After stints working for the Department of Revenue and consulting, Kim found herself moving into the healthcare payer and provider space at Boston Medical Center's health plan. By asking many questions she learned the many intricacies of the insurance side, which helped implement the Massachusetts Healthcare reform project “Romneycare” (the state predecessor to federal "Obamacare"). We talk about not wanting to be a CIO and then becoming one, being forced to make layoffs as your first foray into management, and some unusual requests serviced during COVID. LINKS

linkedin.com/in/kim-sinclair
Doberman Rescue Unlimited - Doberman Dog Rescue of New England - Doberman Rescue Unltd (dru.org)
Heartworm Basics - American Heartworm Society
Providence College https://www.providence.edu/

Ep. 094, Keep Living Más May 15, 2023

Taco Bell CTO Steve Plank is my guest for Episode #094 of Underserved. Steve rose quickly through the ranks in heavily regulated industries helping to manage document compliance. It took 4 trips to Taco Bell's headquarters to switch industries and get a job offer. Since then Steve has spearheaded Taco Bell's digital transformation, resulting in billions of e-commerce revenue and tighter relationships with their ravenous customer base. Also covered are the Temple/UMass basketball rivalry in the 1990s, if/when to get your MBA, and moving from buy to build.

LinkedIn: Steve Plank: https://www.linkedin.com/in/plankstephen/
Gary Charbonneau: https://www.linkedin.com/in/gacharbonneau/
Sue Jean Lin: https://www.linkedin.com/in/suejeanlin/
Dirty Money (Season 1: Episode Drug Short) https://www.netflix.com/title/80118100
Taco Bell: https://www.tacobell.com/
The Taco Bell Foundation: https://www.tacobellfoundation.org/

Ep. 093, Ruining the Curve May 08, 2023

Susan Kelly is our guest for Underserved episode #093. Susan fell in love with computers early on, being curious about technology and loving the time/aggravation saver of spell check. She leaned into product management early in her career, in telecom, education technology, and call center software. We also talk about how companies struggle to allow employees to grieve a loss, watching a technology sea change wipe out your project, and going to bat for your direct reports. Susan on LinkedIn https://www.linkedin.com/in/susan-kelly-mba/ Faire https://www.faire.com/ The Beetle Cat, a New England classic https://beetlecat.com/ The Ideal 18 sailboat https://shumwaymarine.com/ideal18/ The Soggy Dollar, home of the Painkiller https://www.soggydollar.com/

Ep. 092, Mindfully Hyperactive May 01, 2023

Yan Robert joins us as our guest for Episode #092 of Underserved. Yan grew up in Quebec like JP Beaudry, one of our previous guests, and even attended the same university in this small world. Yan was ahead of his time with an Internet directory he founded in the late 1990s. We talk about his ongoing work with SAP and the new chapter in his career surrounding it. Yan on LinkedIn: https://www.linkedin.com/in/yanrobert/ SAPTopia website : www.sap-topia.com SAPTopia LinkedIn : https://www.linkedin.com/company/saptopia-consulting-llc

Ep. 091, Chief Integration Officer Apr 24, 2023

Episode #091 features Sesh Tirumala, CIO of PagerDuty. Sesh is a podcast veteran, and shares with us his experiences implementing systems in 120-degree heat, being a technologist in Appalachia, and managing incremental IT costs. Sesh has felt the pain of having to justify IT's existence, proving it is a revenue generator and not just a cost center. We also talk about implementing charitable giving in small companies vs. large companies. Sesh on LinkedIn: https://www.linkedin.com/in/sesh-tirumala-449a93/ PagerDuty: https://www.pagerduty.com/ Sesh on CIO Classified Podcast: https://podcasts.apple.com/gb/podcast/make-big-data-work-for-your-business-with-michael/id1528611923?i=1000558165883 Instagram: https://www.instagram.com/seshtirumala/

Ep. 090, From Guitar to Keyboard Apr 17, 2023

Our guest for Episode 090 of Underserved is Joe Frascati. Joe moved several times as a teen, honing his skills in quickly sizing up new social situations and identifying the players and roles. This skill served him well in his career, from a retail startup to the legendary Silicon Graphics and beyond. We also talk about Stevedoring, electric buses and their charging demands, and VTOL as the flying car that might actually come to be. CIO Marathon: https://www.ciseeducationfund.com/marathon Merritt College Cybersecurity Program: https://www.merrittsecurity.com/ Predictive Index: https://www.predictiveindex.com/ The StrataFusion Group: https://www.stratafusion.com/ And for your comedic pleasure - Coleco Football! https://youtu.be/FBLZY-cjJUs

Ep. 089, As the World Churns Apr 10, 2023

The Underserved Podcast kicks off Season 8 with Rob Moore, recording from across the pond in the UK. Rob figured out there is no grad school application deadline if you apply overseas, and fell in love with England. Early in his professional career, his company developed a podcast marketing tool (of all things!), which we discuss in detail. Also covered - NBA data analysis for fun at Per Thirty Six, CoPilot as a productivity enhancer, and tech decision reduction. Churnkey https://churnkey.co PerThirtySix (Sports Analytics) https://perthirtysix.com My Twitter https://twitter.com/robmoo_re Wavve https://wavve.co

Ep. 088, Root of Trust Jan 09, 2023

We cap off Season Seven with our guest Jason Oberg, Ph.D. Jason grew up in Hawaii surfing and enjoying the outdoors, but computer gaming brought him inside and online. After moving to California and earning three degrees, he left UCSB and UCSD to start a company in the hardware security space. We discuss American chip production, following the letter of the law on grant money, and the hardware root of trust.

Jason on LinkedIn: https://www.linkedin.com/in/jasonoberg/
Cycuity website: https://cycuity.com/
Cycuity solutions: https://cycuity.com/solutions/
Blog article on the history of hardware security https://cycuity.com/type/blog/history-of-hardware-security/
Jason on Google Scholar https://scholar.google.com/citations?user=FNQjt4oAAAAJ&hl=en

Ep. 087, Master Data Marketing Jan 02, 2023

Texas transplant Joe Forrester is featured in Episode #087 of Underserved. Joe wanted to be a pilot after watching the original "Top Gun", but colorblindness trumped his enthusiasm and determination. Instead, he cut his teeth in cellular billing software, which was followed by learning how to manage marketing data in the automotive industry. This skill treated him well for several years across many verticals, ultimately leading to a gig bringing this marketing horsepower to small and medium-sized businesses. Also covered: turning recalls into a positive experience, conquest campaigns, and the Great Flood of '17. Joe on LinkedIn: https://www.linkedin.com/in/joeforrester/ First Job: www.convergys.com Second Job: www.acxiom.com Third Job: www.choreograph.com Current Job: www.choozle.com Guitar Youtube sites mentioned: https://www.youtube.com/@MartyMusic and https://www.youtube.com/@BrettPapa

Ep. 086, Oscillation Lifestyle Dec 26, 2022

David Rose walks the road less traveled. A serial entrepreneur for over 30 years, David has envisioned and built more products than most people can imagine. In Episode #086, we talk about his "oscillation lifestyle" - moving back and forth from learning to teaching, teaching to implementing, investing to being invested in, and many more aspects of life. By staying humble and open to learning, David has founded many successful companies, authored two books, won awards and patents for his inventions, and has become a pioneer in the Augmented Reality industry, aka the real-world Metaverse. David on Wikipedia: https://en.wikipedia.org/wiki/David_L._Rose David's latest book, Super Sight: https://www.supersight.world/ Clearwater AR: https://www.clearwater.ar/ Home Outside: https://homeoutside.com/ David's first book, Enchanted Objects: https://www.simonandschuster.com/books/Enchanted-Objects/David-Rose/9781476725642

BONUS Episode - Modern History Dec 19, 2022

Ben Hodson came in to record with us at Syrinx Studios in October. The first half of our conversation is Season Seven's Episode #085. We had a lot of ground to cover, and this bonus episode takes us from when we met one another at Monster up to the present day. Topics covered include the struggle to automate and version control relational databases, the jarring freedom of Prague, and how fast you can make a 1997 Supra go on Route 2. Best speaker system in the world! http://Www.sonos.com Info on the new Ariel EV https://www.roadandtrack.com/news/a41053003/ariel-hipercar/ Active downforce EV sets record https://youtu.be/7BYfgjg2dyM Video including the Supra we discuss. It is the one with the plate &Uwish https://youtu.be/_02JY0j7qkw

Ep. 085, Ancient History Dec 12, 2022

I have known Ben Hodson for over 20 years, and when he came in to record we went over most of those years and back a few more in Episode #085 of Underserved. The first part of our conversation is this regular episode entitled "Ancient History." We start with Ben's step-grandfather cultivating Ben's curiosity and love of experimentation/iteration to find solutions. This theme would follow Ben through his career, from hardware stores to online job boards to smart speakers. We continue the conversation (including our overlapping Monster years) in the bonus episode entitled, "Modern History." Ben on LinkedIn: https://www.linkedin.com/in/ben-hodson-560b75/ Link to a nice article on my Step grandfather. https://www.nae.edu/29182/Mr-Frederick-J-Hooven Article about a paper he wrote about the disappearance of Amelia Earhart https://earharttruth.wordpress.com/tag/the-hooven-report/ Amazon book about my Step grandfather https://www.amazon.com/Planes-Trains-Automobiles-More-Inventions/dp/1735599921/ref=nodl_?dplnkId=5a95d530-e2f6-4ffe-a857-7dfd861b344b Some videos of drag racing the Firehawk. https://youtu.be/F0UGXlQ41Cg High school slasher film starring me as the psycho in the raincoat.. https://youtu.be/vAOUriJnNRQ

Ep. 084, Banging the Drum Dec 05, 2022

Our 84th episode features Madhu Rajagopalan, Head of Engineering at Wellframe. Madhu's eyes were opened early when he saw how much more malleable software was than hardware. He quickly moved from electrical engineering to software development. This career path led him to several interesting stints at Iron Mountain, HP, and DraftKings prior to his current job. Also discussed - distributed systems development, Boston's embarrassment of sports championship riches, and playing the mridangam.

https://www.sastra.edu/ - My college in India
My musical instrument - https://en.wikipedia.org/wiki/Mridangam
My charity - https://www.newenglandhemophilia.org/
Cathode ray oscilloscope program - (not the one built by my friend) https://www.softpedia.com/get/Others/Home-Education/Virtual-C-R-O.shtml
Flashdraft - https://www.draftkings.com/flash-draft?wpsrc=Organic%20Search&wpaffn=Google&wpkw=https%3A%2F%2Fwww.draftkings.com%2Fflash-draft&wpcn=flash-draft

Ep. 083, From Ballet to Body Language AI Nov 28, 2022

Rachel Cossar grew up a nationally ranked rhythmic gymnast in Canada. In Episode #083 of Underserved, we discover her journey from those early competitions to the Boston ballet to working with artificial intelligence to improve body language. It turns out that non-verbal body communication matters a lot (think of your last Zoom call!) and Rachel nurtured that idea through proof of concept into founding a company. We discuss making the tough transitions while remaining true to yourself, the Roux Institute Techstars Accelerator, and being a trapeze artist as a hobby.

Rachel on LinkedIn https://www.linkedin.com/in/rachel-cossar/
Virtual Sapiens Presence Assessment Free Trial - Curious to see how people perceive you on video ?
Virtual Sapiens Sidekick Free Trial - Get your very own, secret in-call coach - give yourself the unfair advantage:)
Rachel's TEDx talk https://www.youtube.com/watch?v=ZzxZ28yU5_U

Ep. 082, Order Up Nov 21, 2022

Episode #082 of Underserved is our first one recorded 9.5 time zones apart. Naresh Pillai joined us from India, where he has returned to bootstrap a startup called OpineWorks. Prior to this, Naresh spent time developing software both in India and the United States. We worked together when he was in Texas, developing telematics software to power connected vehicles. We talk about being the trusted "proof of concept" engineer, technology disrupting the restaurant industry, motorcycling up mountains, and underrated Indian cuisine. Naresh on LinkedIn: https://www.linkedin.com/in/nareshpillai/ https://restodx.com/ https://opineworks.com/ One of the motorcycle rides https://www.youtube.com/watch?v=UCW4Xlqf_WY

Ep. 081, Fear the Tree Nov 14, 2022

Amanda Richardson grew up and started her career on the East Coast, but it took just one trip to California to fall in love with the state. In Episode 081, we talk about the siren song of Stanford, being the janitor on strategy presentations, and the gamification of coding interviews. Also covered are being the acquirer vs. the acquired, the trauma of winding up a company, and Phase RAIL. Now the CEO of CoderPad.io, Amanda shares how her stints in product management prepared her for the role, and how a nudge from a recruiter steeled her resolve to become a leader. Further reading from the topics discussed:

Ep. 080, It's all in the Clouds Nov 07, 2022

Andrew Bauer is our guest for Underserved episode #080. Andrew is another guest who is a product of the Syracuse I-School. Combining business and technology skills, the I-School produces graduates with the rare skill set of being able to talk to both technical people and business folks (and living to tell about it!) Andrew has made a career of this, translating requirements into implementations with technologies ranging from IoT to SFDC. We talk about being an EMT on an ambulance (the second guest this season!) and the personalization of advertising as well.

Andrew on LinkedIn: https://www.linkedin.com/in/andrewbauer9
NEXIS - https://nexis.ischool.syr.edu/
SUA - https://sua.syr.edu
PMC - https://profile.pmc.org/AB0205

Ep. 079, On the Front Page Oct 31, 2022

Episode 079 of Underserved features Shani Gentry Cincotti. Our first Alabama native on the show (Roll Tide!), Shani shares about growing up pursuing journalism but realizing that the tech industry might be more welcoming/pay better. A stint in electronic photo asset management bridged the two fields, and a love of relational databases cemented the transition into tech. We discuss when adding hardware actually slows things down, how the cleaning crew may forecast company closures, and mentoring women in the healthcare technology space.

Shani on LinkedIn: https://www.linkedin.com/in/shanigentry/
Former boss David on LinkedIn: https://www.linkedin.com/in/davidedube/
MerlinOne, a digital asset management software company: https://merlinone.com
Plan your visit to the George W Bush Presidential Library research room: https://www.georgewbushlibrary.gov/research/plan-research-visit
Together Rising’s fundraising page for women in Iran: https://fundraise.givesmart.com/form/oF6E3A?vid=utzt2

Ep. 078, Specialization is for insects Oct 24, 2022

Adam Firestone is our featured guest for Episode 78 of Underserved. A recovering attorney and platoon leader, Adam believes as Robert Heinlein does: Humans are not meant for specialization. We should be capable in many realms. In Adam's professional life, this means understanding security holistically, architecture natively, and cryptography as a tool, not an end in and of itself. We discuss first aid as a hobby, foiling the magic cookie thieves, and the BFJT.

Adam on LinkedIn: https://www.linkedin.com/in/adamfirestone/
CyLogic: http://www.cylogic.com/
Benzi Box: https://www.facebook.com/480735395379220/posts/pfbid026d2JX6hC3oRXJiSTbVtGquwRyqee6zY6pcebtrmNnFBmkHpwv2F4zAPbAYtooTzml/
Tanks and Searchlights: https://www.quora.com/US-Army-tanks-seem-to-have-a-large-spotlight-on-the-turret-What-is-this/answer/Michael-D-Settles?ch=15&oid=75963238&share=7d19973b&srid=up2jTh&target_type=answer
Culinary Happiness: https://suebeehomemaker.com/pan-seared-sea-bass/
ISO Standard for Systems Engineering: https://en.m.wikipedia.org/wiki/ISO/IEC_15288

Ep. 077, Triumph of Humanity Oct 17, 2022

Michael Gallagher is featured in Episode #077 of Underserved. Michael spent his youth painting cars, running a collision business, and even getting his Massachusetts appraiser's license. A friend suggested he check out Putnam Investments and so began a career in financial services technology. Mastery of the NSCC led to several opportunities, but the 2008 financial crisis led to some soul searching that put Michael in an ambulance as an EMT. This would foreshadow moving back and forth between technology and service to others during COVID. An avid listener of Underserved, Michael also has some great callbacks to our episodes with Nausheen Moulana and Chris Sullivan! Listen now with your favorite podcast client or on our website.

Ep. 076, HOWTO: Harness Capitalism Oct 10, 2022

SEASON 7 of Underserved kicks off with our guest Paul Belt. In our 76th episode, we cover Paul graduating from running a BBS and the warez scene into software development. Paul realized quickly that many companies and hiring managers in the software industry insist that you have that "piece of paper", an undergraduate degree, before they will consider you. We also discuss the importance of the mission and the market, measuring software development productivity as well as drag, and how to recognize and mesh with different personality types. Additional reading links from Paul:

Paul's first professional mentor: https://www.linkedin.com/in/robert-thau-78b8a665/
An insightful boss from DataXu https://www.linkedin.com/in/brianjdolan/
Best Boss Ever! Marcia Goetsch https://www.linkedin.com/in/marciagoetsch/ Marcia's the one that recognized "old school computing" and the value it brings to today's market... a mastery of the basics (her mastery is far superior to my own)... and helped formalize design patterns and domain-specific terminologies in a way that Northeastern failed to. She gave me autonomy and taught me the difference between managers and leaders. She is a leader.
Personal Repositories: https://github.com/belt and https://hub.docker.com/u/paulbelt
How does the internet work? (in a nutshell): https://en.wikipedia.org/wiki/OSI_model

BONUS Episode - A Monster Bonus Jun 24, 2022

Episode #075’s guest Jeff Taylor was generous with his time, spending over two hours with me in the studio. We captured so much good material that we needed a bonus episode to squeeze it all in. In this bonus episode we talk about life after Monster, why you should run the meetings you attend, and setting the world record for water skiing behind a blimp.

Links:

Blimp record: https://www.tampabay.com/archive/2000/03/23/executive-sets-blimp-skiing-record/

RoverTrophy: https://www.rovertrophy.com/

Burning Man: https://burningman.org/

Root Society at Burning Man https://www.instagram.com/rootsociety2019/?utm_source=ig_embed&hl=en

Ep. 075, A Monster Idea Jun 24, 2022

Our guest for Episode #075 is Jeff Taylor, founder of Monster.com and 14 other companies including most recently RoverTrophy.com. Jeff has always been ahead of his time, with boundless amounts of energy. This led him to create the world’s first job board in Monster, a revolutionary idea that spawned an entire industry. We discuss the resolve needed to champion your ideas, being the first URL on the radio, and when you know it is the right time to sell.

Links:

Jeff on LinkedIn: https://www.linkedin.com/in/jeff-taylor-5212115a

A snapshot of the Monster Board in 1996 https://web.archive.org/web/19961111103115/http://www.monster.com/

When I Grow Up commercial: https://www.youtube.com/watch?v=fY1WoHkNGy4

Ep. 074, Make Your Luck Jun 20, 2022

Neal Cao started out feeling the pressure common in many families - “You need to become a doctor or an engineer!” After his internship, he knew the medical field was not for him, and saw his brother killing it in software development. After many burst bubbles and industry changes, Neal found himself a principal in a financial services firm. We discuss putting med students in the party dorm, sports car perk programs, and sitting on both sides of the table for an audit.

https://en.wikipedia.org/wiki/Marcus_Camby

https://www.blackrock.com/us/individual

https://www.engage2excel.com/

https://www.zensar.com/

https://rsmus.com/services/business-strategy-operations/mergers-acquisitions-advisory.html

Ep. 073, You're damned right I did it Jun 13, 2022

Our first former sheriff’s deputy, Shadd Schutte brings a unique perspective to Underserved #073. Being a police officer in Wyoming turned out to be good training for managing projects and customers in IT. Shadd talks about his memorable experiences, transitioning between industries, and becoming Agile, as well as motorcycle cruises and spoiling dogs.

Shadd on LinkedIn: https://www.linkedin.com/in/shaddschutte/

Wyoming Department of Education: Home - Wyoming Department of Education

Laramie County Sheriff’s Department: Laramie County (laramiecountywy.gov)

Laramie County Animal Shelter: Cheyenne Animal Shelter | Dogs, Cats, Critters & Care

Ep. 072, Metaphysical Kitchen Jun 06, 2022

Episode 072 of Underserved features Brian Durkin, Sr. Group Manager & Head of User Experience, Data & Analytics at BNY Mellon. Brian leveraged his art degree into some web design work but found his true passion was in information architecture. He came to this realization in the middle of an interview, which he politely asked to terminate. Instead, he was offered a new IA job the next day! Also covered: World IA Day, getting fintech to understand IA, and the fun parts of working for Nickelodeon.

Charles Zicari, Brian's first real IA mentor: https://www.linkedin.com/in/charles-zicari-90798/

IxDA: https://ixda.org/

UXPA Boston: http://uxpaboston.org/

World IA Day, Brian started the one for Boston: https://worldiaday.org/

Some of the past speakers of World IA Day Boston:

Peter Morville - https://www.linkedin.com/in/morville
Steve Portigal - https://www.linkedin.com/in/steveportigal/
Josh Seiden - https://www.linkedin.com/in/jseiden/
Abby Covert - https://www.linkedin.com/in/abbytheia/
Aaron Irizarry - https://www.linkedin.com/in/aaroni/
Todd Zaki-Warfel - https://www.linkedin.com/in/zakiwarfel/
Dana Chisnell - https://www.linkedin.com/in/dana-chisnell/
Christina Wodtke - https://www.linkedin.com/in/christinawodtke/

Ep. 071, Shoot for the Stars May 30, 2022

Dr. Colleen Tartow was convinced investigating the heavens was her calling, studying astronomy all the way to a PhD. Once she realized the job market there was tiny and slow to advance, she moved to consulting in data and analytics. Colleen quickly found that data and software suited her and made a career of it. We talk about finding mentors, calligraphy, and the relative merits of a billionaire space race.

LinkedIn: https://www.linkedin.com/in/colleen-tartow-phd/ Twitter: https://twitter.com/CTartow

Starburst: https://www.starburst.io/careers

The Sequel: https://thesequel.substack.com/

Ep. 070, People First May 23, 2022

Why does John Blythe, our guest for Episode #070, believe in people first at technology companies? It could be his experience building teams, or influencing surgeons to help lower their delivery costs one hip at a time. We discuss making passion learning a business, what it means to be the Director of GIFs and comedic timing, and getting 10x throughput at 10% of the cost. metallica history with dave mustaine and kirk hammet 140db.com - built john mayer's website that inspired John curvolabs.com kyruus.com bit.cloud - for versioned component development thinking in bets others who hate dotnetnuke looool combinedcuriosity.com

Ep. 069, Last Mile Healthcare May 16, 2022

Eli Goldberg received a life-changing diagnosis from a sweat test - he found out he had cystic fibrosis. Rather than shy away from it, Eli leaned into sharpening his focus, leaving consulting, and starting a company to help people with similar afflictions drive better medical outcomes. Listen to Episode #069 to hear how that drove Eli to help define the “last mile” of healthcare delivery by a tech giant. https://www.centralwisconsinstatefair.com/p/other/worlds-largest-round-barn https://www.uwalumni.com/news/the-onion/ https://link.springer.com/article/10.1007/BF02445136 https://en.wikipedia.org/wiki/Soyo

Ep. 068, Façade Pattern May 09, 2022

Kevin Jarnot, CIO of Uptime Institute, is our guest for episode #068. Kevin proves there is no set path to becoming a CIO. He was interrogated by the Secret Service in college, his band opened for Run DMC, and he ran a financial services company off the cable modem in his basement. Nowadays Kevin is a thought leader for some of the largest data centers in existence. Hear Kevin's story and transformation in our latest Underserved episode! The incredible Franklin Ace 1000 computer - http://oldcomputers.net/ace1000.html Buffalo BBS scene - https://www.reddit.com/r/Buffalo/comments/gwas9/who_remembers_the_wny_bbs_scene/ WWIV BBS software: https://www.wwivbbs.org/ Some band photos: http://www.jarnot.com/facade/musicawards_1_lg.jpg http://www.jarnot.com/facade/musicawards_2_lg.jpg http://www.jarnot.com/facade/group-photo1.jpg http://www.jarnot.com/facade/musicawards_4_lg.jpg Mentions of Nest Egg: https://www.tampabay.com/archive/1995/07/31/financially-plugged-in/ https://news.microsoft.com/1997/11/05/make-the-world-wide-web-your-oyster/

Ep. 067. Leaving the comfort zone May 02, 2022

Our guest from Episode #067, Parag Shah, foresaw the death of penmanship - something he happily announced at age 8. That didn’t save him from having to write a page of QBasic code each day before he could go out to play! Topics discussed include how serious you get about studying when you are paying your own tuition, decoupling storage and compute, and handling turnover at the top. https://learn.dvorak.nl/ https://www.umass.edu/living/residence/northeast https://en.wikipedia.org/wiki/Necco https://www.forcepoint.com/cyber-edu/shadow-it

Ep. 066, Across The Pond IT Apr 25, 2022

Episode #066’s guest is Matthew Wood, Deputy CTO, Commonwealth of Massachusetts Department of Transportation. Before ruling the IT end of Massachusetts roadways, Matthew grew up with technology in the United Kingdom. Some things were the same (the quest to build and play games), others very different (PC makers like the Alan Michael Sugar Trading company, aka Amstrad). We discuss differences managing when your workforce is unionized and in the public sector, and searching for the balance between being a team player and calling out bad ideas. Broomstones (curling location) - http://www.broomstones.com/ - you can rent them out for fun corporate events Coventry (where Matt grew up) - https://en.wikipedia.org/wiki/Coventry Sinclair ZX81 - https://en.wikipedia.org/wiki/ZX81 Amstrad 6128 - https://en.wikipedia.org/wiki/Amstrad_CPC Acorn Electron - https://en.wikipedia.org/wiki/Acorn_Electron

Ep. 065, Whitebox Hunting Apr 18, 2022

Episode #065 features Pete Langois. Pete’s first buffer overflow exploit in 8th grade earned him a trip to the vice principal's office, but starting his own BBS out of his bedroom earned him a job. We talk about trade shows including MacWorld, Star Wars including action figures, and the ROI of investing in yourself. https://en.wikipedia.org/wiki/Commodore_64 https://www.apple.com/leadership/phil-schiller/ https://www.derrynh.org/ https://www.skillshare.com/blog/a-brief-history-of-digital-photography/ https://www.londonderrynhpd.gov/189/Police-Explorers

Ep. 064, Killing the Monolith Apr 11, 2022

Episode #064 features Ahmer Khan of athenahealth. After watching four friends fail their first Computer Science course, Ahmer figured he had to try it. Following a stint in rain-soaked Seattle, he came back to put down roots at Raytheon. He opened people's eyes there to new technologies, embracing other cultures, and appreciating diversity. The one constant theme in his career has been seeking out and destroying monoliths - a unique calling that he carries on today! Ahmer's LinkedIn https://www.linkedin.com/in/ahmer1781/ Patriot Missiles https://www.raytheonmissilesanddefense.com/what-we-do/counter-uas/sensors/global-patriot-solutions The most famous monolith https://2001.fandom.com/wiki/Monolith athenahealth https://www.athenahealth.com/

Ep. 063, Mentor Me to IT Apr 04, 2022

Season 6 of Underserved kicks off with Daniel Goldenberg. While many kids in high school were biding their time, Daniel was finishing a CCNA curriculum and working for a local MSP. User empathy and customer focus he learned there served him well later in his career as a Director of IT and Security. We also talk about the best brisket in Texas and the sports scene at Syracuse. Dan's LinkedIn https://www.linkedin.com/in/dsgoldenberg/ Lockpicking https://toool.us/ Dan's Texas BBQ Favorites:

Brisket- https://franklinbbq.com/
Beef Rib- https://www.labarbecue.com/
Turkey/Sausage- https://www.blacksbbq.com/
Sunday BBQ- https://www.valentinastexmexbbq.com/

Ep. 062, Hop On The Startup Train Dec 27, 2021

We finish off Season 5 with Doug Morgan, Senior Director of Development at Alteryx. Doug took his CS chops from high school and Georgia Tech out to the west coast. After learning on the company dime, he took his own company through an acquisition and has run several engineering organizations since. We discuss the upside of a Division I sports school, the pain of the pivot, and rising early for rare beer.

hopOn Acquisition https://medium.com/@lola.com/blade-travel-acquires-hopon-a2036c502655
Zipcar New Product Doug mentioned https://www.flexcar.com/
Alteryx Product Area Doug owns https://www.alteryx.com/input/blog/introducing-alteryx-machine-learning
https://www.russianriverbrewing.com/pliny-the-younger/
https://www.linkedin.com/in/douglasmorgan/
https://www.gatech.edu/

Ep. 061, One Hand Up, One Hand Down Dec 20, 2021

Lifelong Texan Lance Sleeper joins us for Episode #061. Lance studied journalism in school but always tinkered with computers growing up. After a motorsports PR gig evaporated, Lance found himself the most tech-savvy person at a mortgage company. His career focused on security from that point forward, exposing him to several different industries. We talk about airline IT, the importance of diversity and inclusiveness in security, Texas BBQ, and what it's like to wear the zebra stripes in football games. Links:

Ep. 060, Online Whiskey Blinds Dec 13, 2021

Episode #060 of Underserved features Conrad Morgan. Conrad started out building PCs when they were still a luxury item. His first foray into the technology industry was working with process control hardware, but a decision to work in an Amazon warehouse around the holidays led him to a career in large-scale e-commerce. We talk about labor management systems, automating your way out of a job, and live streaming whiskey blinds.

Ep. 059, Step Down to Step Up Dec 06, 2021

In Episode #059 we talk with Chris Sullivan. A former Navy submariner, Chris leveraged the GI bill and his curiosity about software development into a career tying together power and programming. We talk about what it's like being on a nuclear sub, doing Homer Simpson's job and then trying to improve it, and the business of sanctions compliance.

Ep. 058, VP of Electricity Nov 29, 2021

John Arsneault started full-time in the IT industry while still in high school. Wellington Management was rapidly becoming more dependent on computers and John defaulted into desktop support for hundreds of people. After seeing the potential of software companies at a VC firm, John dreamed of equity and opportunity at a startup. It took a couple of tries to get that right and to balance the demands of work and life, but now John is both a law firm CIO and a successful venture investor himself. Hear about John's journey in episode #058 of Underserved, out now!

Ep. 057, An Engineer's Engineering Manager Nov 22, 2021

Erik Dasque is our guest on Episode #057. We talk about the winding road from "the West Virginia of France" to becoming a software VP in the United States. By always staying hands-on-keyboard and coding a bit in his free time, Erik has earned himself the moniker of "an engineer's engineering manager." We cover the role of a "Repair CTO", what to do when layoffs are in the investment thesis, and having to play code cop as an open-source project manager.

Ep. 056, A Solid Foundation Nov 15, 2021

Episode #056 features Josh West, founder of Foundation.io. Josh is passionate about the foundation of software development - how do we make it easy and productive and FUN to be a software developer at a given company? How do we get developers writing code quickly instead of burning weeks on ramp-up and development environment setup tasks? (hint: Kubernetes!) A company where it is hard to "get up to speed" is at a disadvantage in a hot job market for developers. Also discussed - developer conferences ranging from HOPE to Bose to KuCon, and Scotch/bourbon budget picks (are there any left?)

Ep. 055, Classroom Relationship Management Nov 08, 2021

Chris Hull is the Co-Founder and Chief Product Officer of Otus, a Chicago-based edtech company. After 13 years as an educator, Chris wanted to minimize the chaos of disconnected edtech tools for K-12 administrators, educators, students, and their families. We talk about his humble beginnings gaming, how hating education until college made him want to teach, and how his new company helps educators bridge the gap between subjects and years at schools (think SalesForce Accounts, Contact, and Activities for the classroom).

Otus: www.otus.com
NSSD112 (where I taught) https://www.nssd112.org/
Obsidian (note taking application I use): https://obsidian.md/
Happiness Advantage (book I am reading) https://www.amazon.com/Happiness-Advantage-Principles-Psychology-Performance/dp/0307591549
Tavour (go to site for ordering beer) https://www.tavour.com/gifts?gclid=Cj0KCQjwqp-LBhDQARIsAO0a6aL0rERr51uB48ajPm3fS7nfGGMMo4_kXv--vsnVCTJXgJ1XIg0kYAIaAo9cEALw_wcB

Ep 054, Expect Success Nov 01, 2021

Episode #054 features Steve Picciano, VP of Engineering at FineTune. What if you interviewed for a job, didn't love it, but the interviewer says, "One of the reasons you don't want to come here is one of the reasons we want you here." Do you take the job and the challenge? Steve did. Hear that unusual tale, as well as taking the Smalltalk language to the big time, witnessing post-acquisition speeches that eviscerated engineering org charts, and Steve's secret to managing distributed teams (hint: it is not more Zoom meetings). Finetune product page https://www.finetunelearning.com/ When Teradata closed the Boston Office, they also jettisoned the Presto product. However we had a few customers paying for support and they no longer had engineers to support these customers. So they transitioned the Support money to a spin off that became known as Starburst. This was founded by some of the Hadapt founders and several of the Teradata engineers who were working on Presto. Today the distribution is named "Trino". https://trino.io/ Some great articles on changing a culture https://hbr.org/2017/06/changing-company-culture-requires-a-movement-not-a-mandate https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/10-tips-for-changing-your-companys-culture%E2%80%94and-making-it-stick.aspx Some history about Smalltalk https://www.codeproject.com/Articles/1241904/Introduction-to-the-Smalltalk-Programming-Language Atari 800 Game System https://www.gamasutra.com/view/feature/3750/a_history_of_gaming_platforms_.php?print=1 Great Sports article about adapting, modernizing and expecting success https://www.washingtonpost.com/wp-srv/sports/nfl/daily/jan00/27/coaches27.htm

Ep. 053, Send Michael Right Over Oct 25, 2021

Episode #053 features Mike Sheldon, CTO of RedRover. Mike has made some unconventional moves, starting full-time work before graduating college, missing graduation to get married, and choosing to support an older product line instead of the hot, new greenfield project. It has all worked out for him though, still happily married, still working with friends he met at that first job, and heading up engineering at a new company that leverages his years of domain experience. Also covered: a most unusual bachelor party invitation, and the best cheesesteak in Philly (a moving target).

Red Rover https://www.redroverk12.com/
Analog – the simplest productivity system by Ugmonk https://ugmonk.com/pages/analog
Agile Manifesto https://agilemanifesto.org/
Book recommendations https://a.co/5RF0dS3

Ep 052, Minimize the Entropy Oct 18, 2021

Morgan Creighton grew up watching Carl Sagan explain the wonders of our universe on PBS, inspiring Morgan to study physics. During his first job after college, a Nobel Physics Laureate famously opined that Computer Science would someday be declared a sub-discipline of physics. Morgan feels this is exactly the opposite of the truth - physics may eventually be declared a sub-discipline of CS! We cover the management of entropy in software, the Technicolor Dreamcoat that is functional programming, how your soft skills let you exercise your tech skills, and Morgan's Law for problem isolation.

The Sapir-Whorf hypothesis https://en.wikipedia.org/wiki/Linguistic_relativity
St. John's High School https://www.stjohnshigh.org/
The X-ray telescope from Harvard https://www.thecrimson.com/article/1988/5/9/up-up-and-away-palthough-harvard/
Boston Area Scala Enthusiasts (BASE): https://www.meetup.com/boston-scala/
Morgan's Monad talk: https://vimeo.com/103647102

Ep 051, Hampshire Andrologist's Road to IT Oct 11, 2021

We kick off Season 5 speaking to Bob Hammond, CTO of Choreograph. Bob has survived the dotcom boom and bust, several acquisitions and divestitures, and scaling several companies to provide ad delivery to large audiences. When you make things big enough and fast enough, the LAN speed often becomes your throttle, and expansion efforts are like changing the tires on a speeding car. We talk about backbone bottlenecks, boats Bob wishes he had been on, and building a rig to fly virtual planes when there is no time to fly real ones.

Ep 050, End Zone Militiaman Jul 12, 2021

Episode 050 of Underserved features Gene Grella, a renaissance IT executive who also teaches, flies RC planes/drones, and fires a musket after every Patriots home game touchdown. We discuss the merits of a big, boring, process-driven company for your first job out of college. We also talk about CEOs who put their personality stamp on their companies, FPV flight, and how the best professors correlate the classroom lessons to the real world.

Wang 2200: https://en.wikipedia.org/wiki/Wang_2200
PDP 11 - https://www.olddec.nl/Thanks-41-Years/PDP11.htm
Electric Boat: https://westfaironline.com/102139/electric-boat-commits-to-investing-over-800m-in-state/
Avery Dennison: https://timkellygroup.com/projects/finesse-longford/
Tom Siebel: https://philanthropicpeople.com/profiles/thomas-m-siebel/
Oracle HQ in Redwood City: https://www.businessinsider.com/oracle-employees-enjoy-pool-yacht-2015-1#since-1989-oracles-headquarters-has-dominated-the-town-of-redwood-city-california-about-25-miles-south-of-san-francisco-1
Tinyhawk Drone: https://www.gearbest.com/brushless-fpv-racer/pp_009296354194.html
Rick Reilly joins the End Zone Militia: https://www.espnfrontrow.com/2015/11/rick-reilly-joins-the-patriots-end-zone-militia/
Pictures of Gene in action, and a real, live ABEND: https://photos.app.goo.gl/RbjF3rgrZGhjCT3H9

Ep 049, Ace of Bass Jul 05, 2021

Our guest Sean Mack spent many sunny surf days at UCSC in the basement computer lab, but it paid off. Sean was at the dawn of the streaming age, helping bring online everything from submarine trips to game shows. Later in his career, he moved to education technology as the mission was more in line with his interests. We talk about enterprise DevOps, balancing security and capability delivery, and playing the upright bass for rent.

Wiley: https://www.wiley.com/
UC Santa Cruz: https://slugstore.ucsc.edu/
Muay Thai: https://en.wikipedia.org/wiki/Muay_Thai
LinkedIn: SeanDMackNYC
Twitter: @SeanDMackNYC
Facebook: SeanDMackNYC
Instagram: SeanDMackNYC
Sean's latest article: Accelerating Change Through Crisis

Ep 048, From Cowboys to Courses Jun 28, 2021

Noah Pryor realized early on that building GUIs in C was a losing battle, as was fielding support calls at 3 a.m. from drunken phone battery kiosk users. Noah pivoted into Ed Tech and we talk about how he enjoys the journey and the mission. Also discussed: Modern-day web scraping tools, dealing with DMCA requests, and what happens when you Rickroll yourself.

Age of empires: https://www.ageofempires.com/
Teachable: https://teachable.com/
Udemy: https://www.udemy.com/
Seat Geek: www.seatgeek.com/

Ep 047, Build Your Own Role Jun 21, 2021

Our guest Jen McComas started out intercepting calls for help from customers and building herself a tech support position. This "build your own" theme continued in her career as Jen invented roles in subsequent technology companies, culminating with becoming a division CTO at IBM. We talk about the changing definition of work and productivity, the importance of curiosity, and how staying in your swim lane may shrink your pool.

Jobs of the future https://www.voanews.com/usa/all-about-america/most-2030s-jobs-havent-been-invented-yet
Unpaid work and GDP https://theconversation.com/womens-unpaid-work-must-be-included-in-gdp-calculations-lessons-from-history-98110
Clan Aran Sweater Market https://www.aransweatermarket.com/clan-aran-sweaters?gclid=EAIaIQobChMIg63uzPzv8AIVlLWzCh08oALMEAAYASAAEgJgR_D_BwE

Ep. 046, Butchering Bytes Brilliantly Jun 14, 2021

Out of the mosh pits of Worcester, Jeff Gnatek found his way to a graphic design internship and coding by creating tattoo artist websites. Custom Made (think Etsy on-demand) led him to become the Head of Engineering at Butcher Box, the monthly meat-by-mail company. We talk about ribeyes as a perk, hardcore history, and empathy for fellow managers when you become one.

Ep. 045, Our Passive House Jun 07, 2021

This week's guest Matt Hillery started his career translating between business users and the engineering ivory tower. This skill would come in handy again and again throughout his career as he honed in on content management as a vocation and basis for a company he later sold. We cover lessons learned from start to exit, energy-efficient housing as a hobby, and what to do when a job leaves you.

Ep. 044, Metadata Maven May 31, 2021

This week's guest Doug Poirier started out programming on a VIC 20 but found during his career that he liked putting tools in users' hands and driving adoption better than slinging code. What good is technology anyway if you can't get people to embrace it? We talk about the ILOVEYOU virus's siren song, the virtualization of databases, and the hidden value of SharePoint in Office 365.

ILOVEYOU virus: https://en.wikipedia.org/wiki/ILOVEYOU
Conventional wisdom and database virtualization: https://searchservervirtualization.techtarget.com/feature/Running-databases-on-VMs-The-time-is-now
Benefits of Office 365: https://www.core.co.uk/blog/blog/the-7-undeniable-benefits-of-using-office-365-for-business
Single System of Record – SharePoint for records management: https://www.jackfrostdesign.com/blog/2018/8/2/sharepoint-records-management-system
Term Store – SharePoint Managed Metadata: https://blog.mydock365.com/a-basic-guide-to-term-store-management-in-sharepoint-online

Ep. 043, Owning your Career May 24, 2021

This week's guest Nausheen Moulana grew up fascinated by the potential of the humble electron. Her parents were wary to send her to the US after hearing some scary stories, but Nausheen made it here in time for grad school. As a MATLAB power-user, Nausheen was thrilled to work at The Mathworks for decades. We talk about when it's time to move on, the importance of financial literacy for software professionals, and the delicate balance of "finding your voice" as a female in engineering.

How I got started in Tech
About Hyderabad
- Biryani + Charminar + Hyderabadi Pearls
Experience coming to the US
- https://en.m.wikipedia.org/wiki/Dotbusters
Career in High tech
- CASE
Career Advice
- First Break All The Rules
- StrengthsFinder

Ep. 042, Realtor Genius May 17, 2021

Our guest Lisa Maxwell was encouraged to "go into computers" but initially resisted this advice. She enjoyed playing music so much she ended up with a degree in it, but found that it's hard to make a living that way. Lisa's aptitude for math led her to program for a living, as well as qualifying for MENSA. We talk about instrument petting zoos, the tryout similarities between orchestras and sports teams, and what goes on at those MENSA meetings.

Agile Manifesto: https://agilemanifesto.org/
Agile Alliance: https://www.agilealliance.org/
American Mensa: https://www.us.mensa.org/
BSO Volunteers (BSAV): https://www.bso.org/brands/bso/contribute/volunteer-opportunities.aspx
Concord Community Music School: https://www.ccmusicschool.org/

Ep. 041, In careers, timing is everything May 10, 2021

JP Beaudry grew up in rural Quebec hacking together cars and studying engineering. After an eye-opening internship in Japan, he came to the US as the DotCom bubble was booming, discovering in the process that timing is everything in careers. We discuss his love/hate relationship with automobiles, changing development velocity, and his experience bringing online learning to the masses at edX.

Ep. 040, Finnish Strong May 03, 2021

This week's guest Vesa Tormanen grew up in Finland, first amazed by the computers running at the government pension fund where his parents worked. He hit university at the perfect time, as fellow Finn Linus Torvalds was creating Linux, a classmate was inventing ssh, and the web browser came of age. We talk about Nokia's history and Apple's future, as well as how his current company Neurala is using AI to accelerate and improve product and materials inspection.

Twitter: @vesatormanen
Neurala https://www.neurala.com/
Sinclair Spectrum: https://en.wikipedia.org/wiki/ZX_Spectrum
Rare Games on ZX Spectrum: https://www.denofgeek.com/games/the-15-greatest-zx-spectrum-games-ever-made/
SSH (Secure Shell): https://www.ssh.com/academy/ssh
Nokia: https://www.nokia.com/

Ep. 039, You want chili powder with that? Apr 26, 2021

Matt Phair did not expect to be a data scientist when he was a butcher in his younger days. But after some school and getting some experience he found technology to be a great vehicle for social mobility. Matt talks to us about Peapod Digital Labs using data science to make the shopping experience better. He also shares some suggestions for folks who aspire to become great data scientists or developers. Matt's show notes:

LinkedIn: www.linkedin.com/in/matt-phair
Peapod Digital Labs: https://www.peapoddigitallabs.com
Heroku: https://www.heroku.com/I’m a huge fan of Heroku! It’s really fast and easy to host a small web app and database for free but it’s also scales really well! I’ve used this for my own personal projects as well as for production apps. In my opinion it’s much easier than AWS or Azure.
Coursera: https://www.coursera.org
The best education program I’ve done was a data science certificate program through John’s Hopkins. It took about 11 months to complete cost roughly $1,200. This program contributed more to my career than everything I studied at university. This was 8 years ago. The program appears to have been revamped and broken into multiple sub-specializations on Coursera. Here are the three related specializations:
Recently I completed a few courses in Coursera’s “Mathematics for Machine Learning” specialization. These courses connect the dots between math and ML/DL. I really liked them and would also highly recommend: https://www.coursera.org/specializations/mathematics-machine-learning

Ep. 038, I can't defend what I don't know exists Apr 19, 2021

This week's guest Brian Haugli is a "recovering CISO" - a veteran manager of big-company Information Security who is re-packaging that skillset for the SMB market. Brian is also the host of CISOlife, a YouTube channel about struggles, tools, and solutions for CISOs. We talk about Brian's early days as a physical security tester, realistic vendor assessment, and the origin of his company SideChannel.

RealCISO.io - https://www.realciso.io).
SideChannel - https://www.sidechannel.com
YouTube - https://www.youtube.com/c/sidechannel
Twitter - @sidechannelsec or @brianhaugli

Ep. 037, Zooming in the nineties Apr 12, 2021

Season Four kicks off with our guest Jeff Krampf. Jeff started on an Apple II back in the day and worked on CU-SeeMe, the Internet's first video conference software - the great grandfather of Zoom. We talk about commercializing open-source, overcoming acquisition indigestion, and how Bose is adding real-time services to their famous speakers.

CU-SeeMe: https://en.wikipedia.org/wiki/CU-SeeMe
IntelliVid: https://www.securitymagazine.com/blogs/14-security-blog/post/79355-tyco-acquisition-of-intellivid-1
Credorax: https://www.credorax.com/
Vaultive: https://www.cyberark.com/press/cyberark-acquires-vaultive-advance-privileged-account-security-cloud/
Bose: https://www.bose.com/en_us/index.html

Season 3 Bonus Episode: ANIME! Part 2 - The Collector Jan 04, 2021

In our second Bonus Episode of Season 3, we cover toy collecting with Mason Fitch. Mason's collection features over 450 toys, mostly rare die-cast Shogun warriors, and other Japanese classics. We talk about how a single action figure purchase led to trips to both the West Coast and Japan in pursuit of these childhood mementoes. We also talk about how to truly appreciate the Citizen Kane of anime, Akira.

toyboxdx.com http://toyboxdx.com/datafiles/
ToyboxDX FB group https://www.facebook.com/groups/toyboxdx
The Maine Toy Museum https://maineantiquetoymuseum.com/

Season 3 Bonus Episode: ANIME! Part 1 Dec 28, 2020

I was among many folks in Massachusetts who grew up watching Force 5, Star Blazers, and other animated shows from Japan (aka anime). In this bonus episode of Underserved, I talk with Art Sousa, a lifelong friend with a shared nostalgia for these giant fighting robot serials. I then speak with Robert "Swifty" Swift aka Nixon, who takes us much further down the anime rabbit hole to show us how the genre is "as big as all outdoors" and is rapidly going mainstream on Netflix and Hulu.

Why is Anime like that? (BIG EYES, WEIRD HAIR, NOSE BLEEDS, etc) https://www.youtube.com/watch?v=eYWM1CmbAd0&list=PLnQjuGx1VLWhl7972EtFTL5uY8scmOoqt
List of Anime (sub)Genre's - https://reelrundown.com/animation/Anime-Genre-List
MIT Anime Club https://anime.mit.edu/ and Crunchyroll https://www.crunchyroll.com/
"Yes, and..." can be the key to improv as well as improved business https://medium.com/improv4/saying-yes-and-a-principle-for-improv-business-life-fd050bccf7e3
The best pizza IMNSHO: https://zmenu.com/family-pizza-and-grinder-westfield-online-menu/

Ep. 036, Know thy user for he is not thee Dec 21, 2020

Our guest for the Season Three finale is a legend in the User Experience community. Dave Platt started developing because of a love of mainframe games. He graduated to becoming an author of books on various Microsoft programming tools before concentrating his efforts on UX. We talk UX process, evangelism, and Dave's mission to help senior citizens better leverage technology to stay connected.

Ep. 035, Don't drink the Java Dec 14, 2020

Bill Scott toured the trades and the military before discovering software consulting as a career. Rather than being yet another Commodore 64 disciple, Bill's introduction to programming is a unique story, one you'll have to hear to believe. We also talk about iOT development/hardware hacking, Extreme Programming, and the push for digital transformation.

Dover Corporation https://www.dovercorporation.com/
Computer Learning Centers https://www.referenceforbusiness.com/history2/5/Computer-Learning-Centers-Inc.html
Rama meditation society https://www.nytimes.com/1993/06/20/nyregion/mentor-to-some-cult-leader-to-others.html
Extreme Programming https://www.agilealliance.org/glossary/xp
Lean Business
https://hbr.org/2013/05/why-the-lean-start-up-changes-everything
Digital Transformation https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html

Ep. 034, From Mixology to Management Dec 07, 2020

Jeremy Halperin chased a dream of being in a band, bartending to make ends meet. The progression of life led him to computer science. During his ascension from individual contributor to manager to CTO, he realized that his helpdesk and bartending experience were unexpectedly useful. We talk about the drama formula, watching people hose production servers, and the coolest thing Jeremy has ever done in a job.

Jeremy on LinkedIn https://www.linkedin.com/in/jeremyhalperin/
Rarebreed Veterinary Partners https://rarebreedvet.com/
Using KPI's to drive business https://insightsoftware.com/blog/using-kpis-to-drive-profitable-business-performance-management/
Google: https://www.forbes.com/sites/zackfriedman/2019/01/28/google-says-the-best-teams-have-these-5-things/?sh=bc4d4415a302
Radical Candor: https://www.radicalcandor.com/
Inspired: https://medium.com/@damonallison/inspired-how-to-create-tech-products-customers-love-a-book-review-513603a8a533
Thanks for the Feedback: https://thepowermoves.com/thanks-for-the-feedback/

Ep. 033, A journey is time suspended Nov 30, 2020

Our guest Brian King is a veteran of many travels, trials, and tribulations. He has seen the technology industry progress through decades, often seeing the same situations reappear repeatedly. We talk about the difficulty of traveling and job hunting during a pandemic, some underrated European travel spots, and how the Hamilton musical is infecting the minds of parents and kids alike.

Brian on LinkedIn: https://www.linkedin.com/in/brianpking/
Ron Chernow book on Alexander Hamilton: https://www.amazon.com/Alexander-Hamilton-Ron-Chernow/dp/0143034758
Blue Highways: https://www.amazon.com/Blue-Highways-Journey-into-America/dp/0316353299
Heart of Dryness: https://www.amazon.com/Heart-Dryness-Bushmen-Permanent-Drought/dp/B003P2VDZQ

Ep. 032, Don't shoot your insurance agent Nov 23, 2020

Unlike most PoliSci majors, Jesse McSweeney started out his professional career chasing down rogue insurance agents who were ripping off clients. We talk about how to avoid being scammed, being a Scrum master without previously being a developer, and why it just might be worth it to fly halfway around the world to Bora Bora.

Jesse's company https://www.iqvia.com/
Jesse on LinkedIn https://www.linkedin.com/in/jessemcsweeney/
The Elements of Scrum https://www.amazon.com/Elements-Scrum-Chris-Sims/dp/0982866917/ref=nodl_
Coaching an inexperienced team https://winninghoops.com/article/preparing-to-coach-an-inexperienced-bad-team/
https://www.westfield.ma.edu/
https://www.townofnorwell.net/advisory-board
https://www.mass.gov/orgs/division-of-insurance
https://www.rockland-ma.gov/finance-committee

Ep. 031, Death of the sticky note Nov 16, 2020

Damien Scott is a recovering hardware guy living in a software world. Similar to previous Underserved guest Ben Szekely, Damien was recruited out of college to work for IBM. We talk about consulting company truths and myths, how to get a bank to sign off on using open source, and how to spot optimization opportunities at your company.

What is Reactive Programming? https://developers.redhat.com/blog/2017/06/30/5-things-to-know-about-reactive-programming/#:~:text=Reactive%20programming%20is%20simply%20to,in%20a%20sequence%20over%20time.
Example of why Damien has always leaned towards more remote work: https://www.visualcapitalist.com/five-business-priorities-for-the-future-of-work/?_lrsc=5b896a85-a766-4b71-9678-d50815a4ef13&utm_source=Linkedin%20Elevate&utm_medium=Content&utm_campaign=Linkedin%20Elevate
RP.com Leadership Page: https://www.rightpoint.com/company/leadership/damien-scott
NY Announcement: https://www.rightpoint.com/news/2020/08/20/riding-a-wave-of-growth-rightpoint-expands-its-capabilities-in-new-york?_ga=2.61208300.1992843015.1604671745-1930859806.1604671745
Low Code/No-Code: https://www.forbes.com/sites/adrianbridgwater/2019/03/18/what-no-code-software-really-looks-like/?sh=1790a36f96ce

Ep. 030, What's next for US? Nov 09, 2020

Our guest Paul Krasinski mentored some kids while attending Brown University, and their experience changed his perspective. We talk about playing professional basketball in Europe, the science of tracking audience engagement, and the struggle for companies to engage consumers without being creepy. Paul also discusses his plans to move online relationships into the real world, developing a collaboration and connection space in Plymouth, MA.

Newton South High School - https://www.newton.k12.ma.us/nshs
Hope High School - https://www.providenceschools.org/hope
The Second Mountain - https://www.amazon.com/Second-Mountain-David-Brooks/dp/0812993268
Epicenter Experience Founder Video - https://www.thepeopleplatform.com/story
The People Platform Consumer Journey - https://www.epicenterexp.com/the-consumer-journey
The People Platform - 2020 Top 20 Most Promising Customer Experience Management Solution - https://static1.squarespace.com/static/593e9b6b1b10e33a7a3ed578/t/5e878dfdc8cf637f75d23aef/1585942019815/Epicenter+Experience%28H%29.pdf

Ep. 029, Domo arigato, Mr. Roboto Nov 02, 2020

Brandon Kindred's dad redirected his excess energy and curiosity to learning programming with a teach yourself in 24 hours book. The same thing happened in school, where a chance encounter (getting caught programming) led to a spot on the robotics team. We talk about lessons learned from robotics competitions, using AI and ML to improve software testing, and where the soft powder is in Colorado.

The FIRST robotics organization https://www.firstinspires.org/robotics/frc
Brandon's company https://www.look-see.com/
Autodesk's 3DS Max - https://www.autodesk.com/products/3ds-max/overview?support=ADVANCED&plc=3DSMAX&term=1-YEAR&quantity=1
The conference that recognized Qanairy for Best in class for Transfer learning - https://aidevworld.com/
The company where Brandon's Dad is CTO - https://sqad.com/
The insurance group run by Brandon's old sales mentor Adam Schwartz - http://afoxassoc.com/our-family/

Ep. 028, Paint me a picture of tech Oct 26, 2020

Our guest Jed Maczuba grew up reading 2600 - The Hacker Quarterly (as did your humble narrator). His curiosity about phone systems and computer systems led him to become a Mac user and an IBM employee. We talk about the most underrated skill in management, steering management to best leverage technology, the struggle to exceed the industry average for successful projects (as low as 10%!), and how oil painting is a surprisingly technical hobby.

Link to Jed's article on Agile : https://www.linkedin.com/pulse/why-does-agile-work-jed-maczuba/
Most Underrated Skill in Management: https://sloanreview.mit.edu/article/the-most-underrated-skill-in-management/
Examples of System Dynamics:
- https://mitsloan.mit.edu/shared/ods/documents/Repenning_JN_2001_TippingPoint.pdf&PubID=14333
- http://web.mit.edu/nelsonr/www/Repenning%3DSterman_CMR_su01_.pdf
Oil painting master Yayoi Kusama: http://yayoi-kusama.jp/e/information/

Ep. 027, People are not good at search Oct 19, 2020

Adria Kyne was in Seattle pursuing a Ph.D. in Chinese Archaeology when the Dot Com boom pulled her into the software industry. Search engines were at war and Microsoft was determined to win the battle with a combination of human curation and machine classification. This led to a 20-year career bringing rigor and truth to search technology and search marketing - an industry often rife with snake oil salesmen and pseudoscience. We also talk about larping and how that hobby led to Adria appearing on a reality TV show.

History of Google Updates with explanations
Duche de Bicolline (EN version)
"How to Learn SEO" - Adria wrote this at ASICS Digital
"Lies, Damned Lies, and Search Marketing Statistics"
"Future-Proofing Your SEO"
"The Quest Revived as Disney Plus Brings Back ABC Fantasy Reality"

Ep. 026, Insurance as a career Oct 12, 2020

Meredith Barnes-Cook started running agile development teams before agile was even "a thing". Her no-nonsense, results-oriented approach to insurance software development led to a successful career at Liberty Mutual and other insurers. We talk about moving from career management to career ownership, getting work done through people not in spite of them, and folding in teams from formerly hostile competitors.

Needham High School – Home of the oldest Thanksgiving football rivalry https://needhamhistory.org/features/articles/needham-wellesley/
From agility to Agile https://www.prosci.com/resources/articles/stop-confusing-agile-with-agile
A career jungle gym https://www.gsb.stanford.edu/insights/sheryl-sandberg-careers-arent-ladders-theyre-jungle-gyms
The power – and joy – of networking https://www.linkedin.com/posts/meredithbarnes-cook_networking-5-circles-of-influence-smith-activity-6702377150449807360-Rcb8
Roblox – My son’s journey to becoming a software engineer https://www.techradar.com/news/teaching-children-to-code-and-program-with-roblox
Elon Musk - Tesla is just a small part of his story https://www.cbinsights.com/research/report/elon-musk-companies-disruption/?utm_source=CB+Insights+Newsletter&utm_campaign=aeb0ccf0a5-newsletter_general_Sat_20200926&utm_medium=email&utm_term=0_9dc0513989-aeb0ccf0a5-94473706

Ep. 025, Architecture Discussion Oct 05, 2020

Season Three kicks off with our guest Jim Martin, CTO of Shepley Bulfinch. Famed architect H.H. Richardson gave birth to the company way back in the 1800s with the design of Trinity Church in Boston, and they have remained in practice ever since. Jim's job is to make sure technology is an enabler for architects, helping them better design, draw, and deliver solutions to their clients. We talk about growing up with LOGO, the intricacies of CAD software and its IT care and feeding, and Jim's involvement as the president of SIM Boston (the Society for Information Management).

Knowledge Management - https://en.wikipedia.org/wiki/Knowledge_management
Positive Deviance - https://en.wikipedia.org/wiki/Positive_deviance
Starchitect - https://en.wikipedia.org/wiki/Starchitect
Shepley Bulfinch - https://en.wikipedia.org/wiki/Shepley_Bulfinch
Autodesk Revit - https://www.autodesk.com/products/revit/overview
SIMBoston - https://www.simboston.org/home
Zoom break out rooms - https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms

Underserved 2020 BBQ Special Episode Part 2 Just the BBQ Tips Jul 02, 2020

We are back with Part 2 of our BBQ Bonus edition of Underserved! This episode features the tips and tricks that our pitmasters have learned during years of time spent over the smoker. Learn secrets including brining, rub and sauce selection, resting, wrapping, and more.

Featured are: Dave White - Director of Software Engineering at Iron Mountain, weekend BBQ warrior https://www.linkedin.com/in/dsw999/ Carlo Crocetti - Owner of Crocetti's and South Shore Meats, the thrill of the grill https://www.linkedin.com/in/carlocrocetti/ https://www.instagram.com/the_boston_butcher/ Bill Gillespie - Distribution Designer for National Grid and pitmaster of world-champion team Smokin Hoggz BBQ https://www.linkedin.com/in/bill-gillespie-7aaa6410/ https://www.smokinhoggzbbq.com/

Underserved 2020 BBQ Special Episode Part 1 Jun 18, 2020

Just in time for summer - A special 2-part BBQ bonus edition of Underserved! Years back I decided to get good at cooking barbecue and formed a competitive team called Tasty Bytes BBQ. Along the way, we won some contests, cooked some good food, met some great people, and learned a ton. This episode features three friends I have made in the BBQ world. We talk about how they got into BBQ and what they enjoy most about it. Next episode we will feature tips and tricks from all three of them. Featured are: Dave White - Director of Software Engineering at Iron Mountain, weekend BBQ warrior https://www.linkedin.com/in/dsw999/ Carlo Crocetti - Owner of Crocetti's and South Shore Meats, the thrill of the grill https://www.linkedin.com/in/carlocrocetti/ https://www.instagram.com/the_boston_butcher/ Bill Gillespie - Distribution Designer for National Grid and pitmaster of world-champion team Smokin Hoggz BBQ https://www.linkedin.com/in/bill-gillespie-7aaa6410/ https://www.smokinhoggzbbq.com/

Ep. 024, The best WiFi is in the jungle May 28, 2020

Capping off Season Two, Bharathi Balasubramanyam (B, for short) tells us about finding computer science when biology class went awry, serverless frameworks, imposter syndrome, and becoming the queen of working remotely. You won't want to miss B's around-the-world experience with Remote Year, where she traveled to 23 different countries in one year all while keeping the same job!

Lifescore Labs - https://www.lifescorelabs.com/
AWS Lambda - https://aws.amazon.com/lambda/
Remote year - http://boston.cbslocal.com/video/3839298-highly-skilled-workers-travel-the-world-while-keeping-their-jobs/
The Ikikai tribe - https://remoteyear.com/itineraries/ikigai

Ep. 023, Scratching the itch to code May 12, 2020

Our guest PK Shiu was building remote development teams long before it was fashionable (or the only way!) to do so. We cover the organizational and people challenges of making remote work, talk a bit about audio production, and about getting kids interested in coding using the Scratch programming language from MIT.

Ep. 022, Catching the coding bug May 04, 2020

Our guest Sara Morgan explains how a sick day led to a love of coding and how questions like, "Would you rather plan a party or take a doorknob apart?" can help point you towards a career. Sara also talks about how your network enables more industry portability than your expertise can, and how important attitude and perspective can be in shaping your future. We also talk about applying technology toward kids' sports and fishing.

The 7 Habits of Highly Effective People https://www.franklincovey.com/the-7-habits.html (book is available on Amazon)
The Speed of Trust https://www.speedoftrust.com/ (book is available on Amazon)
Wisdom Quotes https://wisdomquotes.com/
The Cadillac of Fish Finders for ice fishing https://www.vexilar.com/
Youtube bass fishing videos: https://www.google.com/search?q=youtube+bass+fishing+videos&rlz=1C1CHBF_enUS703US703&oq=youtube+bass+fishing&aqs=chrome.1.69i57j0l7.6841j0j4&sourceid=chrome&ie=UTF-8
Lacrosse shooting w/Paul Rabil on Youtube https://www.youtube.com/watch?v=ujqm0sdy93M

Ep. 021, Ed Tech REACTions Apr 22, 2020

Matt Hodges (fellow member of the Commodore Army) applied lots of grit and determination to graduate with a CS degree at a time when 93% were quitting the major. Like our previous guest John Newman, Matt got to view development from a lot of different angles before becoming part of the organization (QA, DBA, Ops, etc). We talk about how being thankful and humble can be a really important part of your career, and how being the Excel stat geek can endear you to your softball team.

Stonehill College: https://www.stonehill.edu/
Staples (Contract Space): https://www.staplesadvantage.com/
Curriculum Associates: https://www.curriculumassociates.com/
React Redux: https://react-redux.js.org/
React Sagas: https://redux-saga.js.org/
CreateJS: https://createjs.com/
LinkedIn Learning: https://www.linkedin.com/learning/
VueJS: https://vuejs.org/
i18n: https://www.npmjs.com/package/i18n
Thanks A Thousand: https://www.amazon.com/Thanks-Thousand-Gratitude-Journey-Books/dp/1501119923
SIM Boston: https://www.simboston.org/home

Ep. 020, Social-emotional learning Apr 13, 2020

Khan Klatt has been involved in education technology for the last 7 years, on both the for-profit and non-profit sides of the industry. Khan talks about how some things change and some stay the same between those two worlds, how he got his start in software, the front-end focus in ed tech, and how he applies "otaku" to his hobby of building light displays.

CFC’s Mission: https://www.cfchildren.org/blog/2016/04/safe-children-thriving-in-a-peaceful-world/
UIUC https://en.wikipedia.org/wiki/NCSA_HTTPd
CFC https://www.cfchildren.org/
Open Educational Resources (OER) - https://en.wikipedia.org/wiki/Open_educational_resources
Bob Martin / Clean Code - https://en.wikipedia.org/wiki/Robert_C._Martin
NoOps/ZeroOps - https://www.cio.com/article/3407714/what-is-noops-the-quest-for-fully-automated-it-operations.html
Otaku - https://en.wikipedia.org/wiki/Otaku
Falcon PixelController - https://www.pixelcontroller.com/store/index.php
xLights Software - https://xlights.org/

Ep. 019, Better Business Travel Apr 02, 2020

Chris Stasonis, VP of Engineering at Lola.com talks about the trajectory of an engineering career, and how to decide at critical junctures - "Stay or leave a company? Stay technical or consider management? How do I become a good (not average) manager?" Chris also (drum roll) keeps chickens and has automated some of the coop life. We talk a bit about the prosumer-ization of flying private airplanes as well.

"Being Geek" - the software developer's career handbook https://www.amazon.com/Being-Geek-Software-Developers-Handbook/dp/0596155409
Author page https://randsinrepose.com/
Reid Hoffman's "The Alliance" https://www.amazon.com/Alliance-Managing-Talent-Networked-Age-ebook/dp/B00JTJ84EW/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585582216&sr=1-1
The GitHub repo Chris forked for the chicken door robotics https://github.com/ericescobar/Chicken_Door
Guide for aspiring software managers https://www.amazon.com/Managers-Path-Leaders-Navigating-Growth/dp/1491973897
"Infinity pools" book https://www.amazon.com/Make-Time-Focus-Matters-Every/dp/B07DHT9BZV/ref=sr_1_1?crid=FP15NXKU2RCQ&keywords=make+time&qid=1585588299&s=books&sprefix=make+time%2Cstripbooks%2C159&sr=1-1
For hardcore airplane geeks https://foreflight.com/

Ep. 018, Get in the ring Mar 22, 2020

If your team grows 4x in a year it can be hard to keep up! Ken Pickering talks about bracing for the influx, living with a Scala architecture, and working in consumer-facing companies. Hear how boxing competitively provides the necessary stress relief for the software industry (link below to sponsor Ken in this year's Haymakers for Hope charity tournament!)

Hopper: https://www.hopper.com/ (and download the App!)
Haymakers for Hope: https://haymakersforhope.org/event/boston/2020/rock-n-rumble-x/ken-pickering
Harry Potter Programmable Wand: https://kano.me/us/store/products/coding-wand

Ep. 017, Go fly a kiteboard Mar 12, 2020

Our guest Ben Szekely talks about pioneering semantic technologies at CSI for over a decade. As an SVP and Head of Field Operations, Ben has been applying graph technology to the human data model and other tough problems. In his spare time, he is also an avid skier (think jumping out of a perfectly good helicopter onto a mountain in Alaska) and kiteboarder. Hear about how the highest kiteboard jump in the world happened in Massachusetts Bay!

Cambridge Semantics, https://www.cambridgesemantics.com/
Video and whitepaper on Data Fabric https://www.cambridgesemantics.com/robust-agile-and-comprehensive-the-story-of-the-data-fabric/.
Jobs @ Cambridge Semantics https://www.cambridgesemantics.com/about-us/careers/
Heliskiing video from Alaska https://www.youtube.com/watch?v=COKHFZd0ZNE
WooSports kiteboard jump measurement https://woosports.com/

Ep. 016, The Continuous Compliance Conundrum Mar 02, 2020

Vikas Singhvi went from the ultimate for-profit industry (financial services software) to a running IT for a non-profit. Hear his lessons learned, along with how to level up using online resources, and what DevSecOps is. We talk about continuous compliance and how to reconcile Agile methodologies with regulated industries. We also cover trying to retain culture and traditions from the old country when living in a new country.

Vikas on LinkedIn: https://www.linkedin.com/in/vikassinghvi/
Software Composition Analysis https://resources.whitesourcesoftware.com/blog-whitesource/software-composition-security-analysis
Continuous Compliance https://www.pulsant.com/knowledge-hub/blog/what-is-continuous-compliance/
DevSecOps https://www.redhat.com/en/topics/devops/what-is-devsecops
SonarQube https://www.sonarqube.org/
Snyk https://snyk.io/

Ep. 015, The siren song of the modem Feb 20, 2020

Our guest in Episode 015 is John Newman, Senior Software Engineer (Java/Spring/Oracle). After growing up on a steady diet of BBSes, John went from the physical therapy program to the programming program. After his start in Ops he moved to Dev and has been coding ever since. John talks about developing for the fun of it, his early days on the dial-up bulletin board systems in Boston, and how coaching youth sports helps him with his job.

What is a BBS - https://en.m.wikipedia.org/wiki/Bulletin_board_system
Commodore 64 - https://www.google.com/amp/s/gizmodo.com/a-commodore-64-clone-with-a-working-retro-keyboard-will-1835836875/amp
Umass Lowell CS Dept. - https://www.uml.edu/sciences/computer-science/
BU Met CS - https://bumetprograms.bu.edu/computerscience/
Spring Boot - https://spring.io/projects/spring-boot

Ep. 014, Competing against free is really hard Feb 10, 2020

In Episode 014 I talk to Tim Callaghan, VP of Technology at Crunchtime. Tim has some great stories from a previous job where they embraced open source, extended it, and competed with it on occasion. His story about attending a presentation that (surprise!) ended up being about his benchmarking code at a worldwide MongoDB conference is a must-listen! We also talk about inspiring the next generation of coders and cloud provider merits.

Tim on LinkedIn https://www.linkedin.com/in/timcallaghan/ @tmcallaghan (twitter) acmebenchmarking.com (blog)

The mongodb presentation - slide 7 was where it all started! https://www.mongodb .com/presentations/mythbusting-understanding-how-we-measure-performance-mongodb
Tim's benchmark applications @ github https://github.com/tmcallaghan/sysbench-mongodb https://github.com/tmcallaghan/iibench-mongodb
mongodb 3.0 bug hunt winners https://www.mongodb .com/blog/post/announcing-mongodb -30-and-bug-hunt-winners
mongodb 2.6 bug hunt winners https://www.mongodb .com/blog/post/bug-hunt-winners-for-mongodb -26-rc0
Tokutek’s fork of Mongodb https://www.percona.com/blog/2013/06/19/announcing-tokumx-v1-0-tokumongo-you-can-have-it-all-2/
Cloud provider usability http://www.acmebenchmarking.com/2015/12/cloud-provider-usability.html

Ep. 013, A trip you'll want to hear about Jan 30, 2020

We kick off Season Two with Steve Kaufer, CEO of TripAdvisor, Inc. Steve made the long trek across the highway in Needham to talk to me about what initially excited him about computers, what he learned at each stage in TripAdvisor's growth, and what he would go back and tell himself if he had a time machine. We also talk about fencing, the TripAdvisor Charitable Foundation, and the anti-bureaucracy challenge. How does your outlook on acquisitions change from being a $50M company to being a $4B company? You won't want to miss the lessons learned and how to use the "mirror test" to determine what price to charge when you have no clue how to value something.

TripAdvisor Refugee relief : https://www.tripadvisor.com/vpages/refugee_relief.html Sabre fencing in MA: http://zetafencing.com/ Boston fencing club: https://www.bostonfencingclub.org/ The Pan-Mass Challenge: https://www.pmc.org/ Other ways to price services (besides the Mirror Test): https://www.inc.com/guides/price-your-services.html

Underserved 2019 Holiday Bonus Episode Dec 13, 2019

It's almost time for the business world to hibernate for a couple of weeks, and Underserved is shipping some yuletide bits to enjoy during the break! We have taken some cuts we did not have room for in our regular episodes and packaged them here. This bonus episode is the end of Season One of Underserved. Season two is coming in early 2020, see you then!

Show notes:

Buoyancy - Forbes article https://www.forbes.com/sites/lizryan/2016/12/19/10-good-reasons-to-change-jobs-every-3-5-years/#4d8f9cf2777b
Why do Hackathons? https://www.thetechedvocate.org/benefits-participating-hackathon/
Benefits of GITHUB https://apiumhub.com/tech-blog-barcelona/using-github/
When to get an endorsement/reference https://www.themuse.com/advice/the-right-and-wrong-way-to-ask-someone-to-be-a-reference
Advice about counter-offers: https://thehiredguns.com/should-you-accept-a-counteroffer/

Ep. 012, Rise of the machines Nov 20, 2019

How many people started their data science career at 16 years old? Then took a sabbatical to play with famous jazz musicians? And subsequently bootstrapped the US presence for a Norwegian data science firm? I know one! His name is Russ Wilcox. On this week's Underserved Russel explains how a Tesla sees the world (and how it can be fooled), how to teach an old AI new tricks, and we discuss the ethical implications of artificial intelligence. If you ever wondered how machine learning worked, or if the rise of SKYNET is imminent, this is the podcast for you.

Russel's company, Sannsyn US Sannsyn.com/us
Gradient Descent: https://en.wikipedia.org/wiki/Gradient_descent
Convolutional neural networks: https://papers.nips.cc/paper/4824-imagenet-classification-with-deep-convolutional-neural-networks
Anders Hanssen: https://www.mn.uio.no/math/personer/vit/anderch/
Tensorflow: https://www.tensorflow.org/
Keras: https://keras.io/
Pytorch: https://pytorch.org/
Comparison of TF, Keras, PT: https://dzone.com/articles/tensorflow-vs-pytorch-vs-keras-for-nlp
Anthony Fung: https://www.anthonyfungmusic.com/
George Garzone: http://www.georgegarzone.com/
The Russ Wilcox Jazz Group : https://www.facebook.com/rwilcoxjazz/

Ep. 011, Addicted to learning Nov 11, 2019

Arvind Singh https://www.linkedin.com/in/aaroh/ is a software developer that specializes in security and identity management. He has been a proponent of open source software for over two decades, particularly BSD derivatives of Unix. We talk about how open source is the unsung hero of the Internet, the proliferation of open source licensing models, coming up from the west coast of India to the East coast of the US, and where the best Indian food in Boston is (hint: JP). We also talk restoring bicycles and bike trails in the Boston area.

A practical guide to open source license compliance https://www.softwarefreedom.org/resources/2008/compliance-guide.html
Binary GPL checker tool https://lwn.net/Articles/386280/
Code together live in VS https://code.visualstudio.com/blogs/2017/11/15/live-share
Indian food: 1st place for Arvind is Bukhara https://www.bukharabistro.com/
Indian food: Close second is Mela https://melainboston.com/
The Minuteman Bikeway http://minutemanbikeway.org/
Mass State biking advocacy https://www.massbike.org/
BONUS: Sarson Ka Saag recipe https://www.youtube.com/watch?v=1ZoqWWtagHY

Ep. 010, QA is a marathon, not a sprint Nov 01, 2019

Brian Adams got into QA by way of customer service, and has developed his testing skills, user empathy, and teamwork to become a top professional. We talk about best practices for performing quality assurance, QA in an agile lifecycle, and making the most out of distributed teams. Brian is also a veteran of multiple marathons (the running kind) so we talk about his rituals and routines.

The combined BA/QA role: https://www.emids.com/defining-the-baqa-role/
Microsoft OneDrive is taking over DropBox and GDrive: https://onedrive.live.com/about/en-us/
Learning from your coworkers: https://idealistcareers.org/learn-from-coworkers/
MapMyRun: https://www.mapmyrun.com/
Bowling in Tewksbury: https://wamesitlanes.com/

Ep. 009, The higher you are on the pyramid... Oct 21, 2019

I have known Mark Carbrey for over 20 years, from my first job in the software development industry. One fateful day I asked to audit a class he was teaching and our paths have been intertwined ever since. We have worked together, helped one another with projects, and both learned a lot along the way. Mark has worked leading software development teams and organizations up to the CTO/CIO level, has helped companies improve quality, figuring out how to pass audits, and facilitate acquisitions. Topics include "What is it like having hundreds of people trying to sell to you?" and "Why are security audits becoming harder and more commonplace?"

ISO 27001: Information Security Management https://www.iso.org/isoiec-27001-information-security.html
Cyber Hygiene: https://digitalguardian.com/blog/what-cyber-hygiene-definition-cyber-hygiene-benefits-best-practices-and-more
Yes, it's all about the PowerPoint: https://business.tutsplus.com/tutorials/how-to-learn-powerpoint--cms-29884
Mark on LinkedIn: https://www.linkedin.com/in/mark-carbrey-6a7672/
Tasty Bytes BBQ: http://tastybytesbbq.com

Ep. 008 of Underserved, The geek shall inherit the earth Oct 10, 2019

Robert "Swifty" Swift (LinkedIn: https://www.linkedin.com/in/robert-swift-2094774/ ) A.K.A "Nixon" has been a fixture of the Boston geek community for decades. An engineer turned recruiter by day, in his free time Robert has been to most cons, gaming gatherings, LARPs, and D&D sessions in the 617. Robert serves up his top phone, Skype, and in-person interview tips and then shares his off-the-clock experiences, providing an exclusive look into the social underbelly of the Boston tech scene.

Arisia: Boston’s Oldest Sci-fi Convention https://arisia.org/
The Ig-Nobel Prizes, Presented by real scientists who run a hobby Magazine the AoIR https://en.wikipedia.org/wiki/Ig_Nobel_Prize
https://en.wikipedia.org/wiki/Annals_of_Improbable_Research
The Convention Competition to Arisia.org is of course Boskone! https://www.boskone.org/
The Insanely Popular D&D Weekly Live Show “Critical Role” https://critrole.com/
The Matt Mercer effect https://www.geeknative.com/68009/what-is-the-matt-mercer-effect/
The New Popularity of D&D https://tinyurl.com/y2vl5kp9
Paizo’s game “Pathfinder” created the first Competitor to D&D ever, https://paizo.com/pathfinder
Types of LARPs https://thelarplife.wordpress.com/2015/06/10/types-of-larps/
Local US “Best” LARP manufacturer https://www.b3is.com/
and his LARP Store near Worcester MA https://larpbox.com/
The SCA https://sca.org/
Gaming Stores in Boston that Swifty goes to: http://www.pandemoniumbooks.com/ https://www.battlegroundgames.com/
And the Adventure Pub, Boardgame café in Arlington, MA https://theadventurepub.com/

EPS NEWS FLASH - Twitch Stream Poker Cheating Scandal - Mike Postle Oct 09, 2019

Special News Episode - There is a scandal in the Twitch Streaming/Poker world this week. Our guest to help us break down and analyze the news is Mike Breault. You might remember Mike from Episode 007 of Underserved. We go into deep technical detail on the live-streaming poker cheating scandal at the Stones Gambling Hall involving a man named Mike Postle. We talk about how the story broke, the Internet sleuthing that followed, and how programming and various technologies may be involved.

2+2 poker forum https://forumserver.twoplustwo.com/29/news-views-gossip/mike-postle-cheating-allegations-faq-first-post-1753388/
bb/100 vs VPIP graph https://i.gyazo.com/9640d7665da6f5fbc37ad6c935334fbb.png
Hendon Mob website https://pokerdb.thehendonmob.com/player.php?a=r&n=47805
Phone leaves the rail and Postle becomes a superuser https://youtu.be/qAw9HiSpG9w?t=7249
What is a superuser http://pokerterms.com/superuser.html
Poker streams on YouTube https://www.youtube.com/channel/UCU2mtbH_7p0a4EyavEKMHTA/videos
Pokernews.com interview - Andrew Milner of PokerGFX https://cutt.ly/beiWeIP
Session History
https://docs.google.com/spreadsheets/d/1MCfupw2gOZSDj_qvfL0ndIUsyE_Nx7YLNTKVoQUR_VE/edit#gid=2044248290
Telling the player his cards didn't register https://youtu.be/M6yLN32LpGQ?t=169

Ep. 007 of Underserved, Destined to be a developer Sep 30, 2019

This week's guest is my friend of nearly 20 years, Mike Breault. Mike on LinkedIn: https://www.linkedin.com/in/michaelkbreault/ Mike and I became fast friends back at Monster.com and have worked together, traveled together, and had a lot of fun times ever since. Mike always knew he wanted to be a software developer, starting in 1976 sending emails from his kitchen with his dad. Yes, 1976. We talk about development history, current events, and a bit about sports gambling and one-day fantasy sports.

People talking into the mouse - IRL, not just Star Trek IV: https://www.youtube.com/watch?v=hShY6xZWVGE
"Cracking the coding interview" - the book http://www.crackingthecodinginterview.com/
Van Eck Phreaking https://en.wikipedia.org/wiki/Van_Eck_phreaking
Eight Men Out - movie about The Black Sox https://www.imdb.com/title/tt0095082/
"Integrity fees" for sports gambling https://www.legalsportsreport.com/integrity-fee/
Basketball official who bet on games - Tim Donaghy https://en.wikipedia.org/wiki/Tim_Donaghy

Episode 006, What about the children? Sep 20, 2019

This week I talk to my wife Tricia and daughter Caroline to get two different perspectives on kids using social media. If you are a parent and don't know what a Finsta is, or what TikTok/VSCO are, or how monitoring SnapChat / social media works, this is the podcast for you! Social media with kids is a catch 22 - if they are not on it they miss out on a lot of their peer socialization, if they are on it there are at least as many risks and downsides as upsides. We talk about the platforms, usage, abuse, and how to try to get a handle on it as parents (including tools to do so). OurPact - the tool we use ($8/month) for controlling access to apps and screen time. There's a locator app too but Google Maps with location sharing is pretty much the same IMO. https://ourpact.com/ Bark - for monitoring social media, we have not tried it but have heard about it ($9/month). One caveat - SnapChat private messages and private stories are not monitored. The only way to get at those is with jailbreaking or rooting your kids devices, as far as I can tell. https://www.bark.us/ What is a Finsta (Fake-Instagram) https://www.dictionary.com/e/slang/finsta/ What is a VSCO girl? https://www.urbandictionary.com/define.php?term=VSCO%20GIRL What is TikTok? https://www.tiktok.com/en/ How can kids secretly screenshot SnapChat? https://www.spyzie.com/snapchat/how-to-secretly-screenshot-snapchat.html

No CS degree? No problem! Sep 10, 2019

Jarrod Taylor is a self-taught software developer. He lives in Florida and works with modern JavaScript frameworks and languages like Ruby, He started out learning programming to help move along an internal project and things catapulted from there. Hear how Jarrod came into the industry the "no CS degree" route and what he's interested in today. Jarrod spends a lot of time at Disney and shares some of his favorite spots. Jarrod on LinkedIn: https://www.linkedin.com/in/jarrod-taylor-53900768/ Coding Current favorite editor - Panic Coda 2 https://panic.com/coda/ Spiffy new 5K displays - https://www.amazon.com/LG-Ultrafine-Monitor-5120-Resolution/ Using Sidecar as second display for Mac - https://www.macstories.net/stories/sidecar-in-ios-13-and-macos-catalina-working-seamlessly-between-an-ipad-and-mac/ Using Elixir on the Erlang vm https://elixir-lang.org/ The Nerves Framwork https://nerves-project.org/ The movie pi: https://www.imdb.com/title/tt0138704/ Disney Insider tips The new Star Wars park at Disney - https://disneyworld.disney.go.com/destinations/hollywood-studios/star-wars-galaxys-edge/ Chef Art Smith's Homecomin' restaurant - http://www.homecominkitchen.com/ Trader Sam's Grog Grotto Tiki Bar at The Polynesian - https://disneyworld.disney.go.com/dining/polynesian-resort/trader-sams-grog-grotto/ One of the few appreciating cars you'll ever see - The Ford GT 40 from 2004-2005 on Ebay - https://www.ebay.com/b/Ford-Ford-GT/116478/bn_7115875849 Ford vs. Ferrari https://www.imdb.com/title/tt1950186/ The Porsche 917 https://www.roadandtrack.com/motorsports/a10209689/porsche-917-steve-mcqueen-le-mans-movie-car-for-sale/

Ep. 004 of Underserved, Drafting the varsity team Aug 29, 2019

This week's guest is Colin Reposa, VP of Resource Management from Syrinx Consulting. Colin's job is to match up technologists with the needs clients have for building teams. It sounds simple on paper but there is a lot to doing it right! Colin talks about the evolution of job boards (and why he rarely uses them nowadays), getting an employer to allow you to work remote, and how contract-to-hire has become more popular and more possible than before. Some tools and topics Colin mentions: LinkedIn Recruiter https://business.linkedin.com/talent-solutions/recruiter Changes to H1B visas in 2019 https://www.forbes.com/sites/andyjsemotiuk/2019/01/02/recent-changes-to-the-h1b-visa-program-and-what-is-coming-in-2019 What is an RFE? https://en.wikipedia.org/wiki/Request_For_Evidence A still-relevant article on JS Framework longevity: https://www.bitovi.com/blog/longevity-or-lack-thereof-in-javascript-frameworks The brutal lifecycle of JS frameworks https://stackoverflow.blog/2018/01/11/brutal-lifecycle-javascript-frameworks/

Ep. 003 of Underserved, How Agile are you? Aug 22, 2019

In Episode 003, Glyn Morgan (Practice Director, AgileNX) talks about modern software development processes. Specifically, what's it like to implement Agile across several companies, where do many organizations stumble, and what are his tips for success? Glyn also talks about early computers in the UK, his unusual status as a Mac user with an Android phone, and immigrating to the US. Glyn on LinkedIn: https://www.linkedin.com/in/glynm/ Jira Kanban view https://www.atlassian.com/agile/kanban/boards AgileNX https://agilenx.io/ and https://www.facebook.com/pg/SyrinxConsulting/posts/ Making QA a part of your agile process http://www.wirfs-brock.com/PDFs/QA2AQ.pdf

Episode 002 of Underserved, You have to sell to survive Aug 13, 2019

In the first few companies where I worked there was little fraternization between the sales, product, and development groups. Monster changed that for me, and I found it very interesting to see how sales-centric organizations were run and what made salespeople tick. My guest Matt Berg is one of the top salespeople in the software consulting industry. Matt talks about how he got interested in technology, working with developers and customers, and finding common ground. Matt on LinkedIn: https://www.linkedin.com/in/matt-berg-0b875a20 Which one is the Sega TMNT game that Matt lost? https://www.amazon.com/s?k=tmnt+for+sega+genesis&ref=nb_sb_noss_2 The scoop on keeping a coop: https://thepoultrysite.com/articles/fundamental-rules-to-keeping-backyard-chickens If you are in the tech industry and keep chickens or other livestock, tell us about it! Email us at underserved@syrinx.com or hit me up on Twitter @AndrewGelina https://twitter.com/andrewgelina Matt's most important online sales tool, ZoomInfo: https://www.zoominfo.com/ The scariest distracted driving - People shooting videos while driving: https://www.yahoo.com/lifestyle/alarming-trend-taking-videos-driving-everybody-224451939.html

Episode 001 of Underserved, the podcast for the rest of the technology industry Jul 17, 2019

In this inaugural episode of Underserved, Andrew explains the motivation for the podcast. He also talks about how he got into programming and answers some frequently asked questions about developer preferences. This show is sponsored by Syrinx, the developer-founded, developer-run software consulting company www.syrinx.com

Episode Links

Code.org's hour of code: https://hourofcode.com/us

Learning JS: https://www.learn-js.org/

VS Code: https://code.visualstudio.com/

Android Studio: https://developer.android.com/studio

Sublime Text: https://www.sublimetext.com/

We want to engage with our listeners! Please feel free to email us at underserved@syrinx.com or tweet to @AndrewGelina with show feedback, ideas, rants, or praise.

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