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Usability Guerilla Techniques with Dana Chisnell Jun 24, 2008

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This week, I had the great honor of speaking with Dana Chisnell, noted usability expert and principal at Usability Works, a consultancy based in San Fransisco. Dana is also the co-author of the recently-released second edition of the Handbook of Usability Testing, a book so fine, I agreed to write the foreword.

Ajax Then and Now with Jeremy Keith Jun 16, 2008

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This week, Ajax design expert Jeremy Keith joins us from Brighton, England. Jeremy is the technical lead at Clearleft, a leading design consultancy in the UK. We talked about the evolution and best use of the techniques we call Ajax.

What Makes a Great IA with Donna (Maurer) Spencer Jun 09, 2008

Show notes

This week, I had the pleasure of speaking with Donna (Maurer) Spencer, a world-renowned information architect and owner of the freelance agency MaadMob, based in Canberra, Australia.

In this episode I asked Donna, "What separates good Information Architects from great Information Architects?"

Creating a Web Experience from Scratch with Sean Kane May 14, 2008

Show notes

In this podcast, I had the pleasure of speaking with Sean Kane. Sean helped build one of the world’s most successful web applications as the Director of UI Engineering at Netflix. Last year, Sean left Netflix to co-found Get Listed, a start-up that is going to revolutionize the job search business.

Moving from a mature organization that understands the role of experience design to a brand-new start-up environment without any of the same infrastructure or support can be a real challenge. A challenge that is not unlike the challenge that many UX practitioners face when trying to bootstrap their user experience efforts in a growing organization.

Design Patterns and Anti-Patterns with Bill Scott Apr 28, 2008

Show notes

In this week’s SpoolCast I had a chance to speak about Design Patterns and Anti-Patterns with Bill Scott. Bill is the Director UI Engineering at Netflix, a position he took after working several years for Yahoo as an Ajax Evangelist. At Yahoo! Bill led engineering on the Yahoo! Teachers project and curated the public Yahoo! Design Pattern Library.

Reviewing Mental Models with Indi Young Mar 17, 2008

Show notes

In February we held one of our most popular Virtual Seminars ever, Mental Models: Getting Into Your Customer's Head, presented by Indi Young. We had a number of compelling questions left over from the seminar, and we wanted Indi to have a chance to answer them.

Applying Fitts’ Law Feb 28, 2008

Show notes

A button is a button right? Move the mouse over it. Click. Not much to it, eh?

Well, when it’s a well-designed button, all the work your brain is doing to click the button is invisible to you. However, when it’s poorly designed, things start to become harder. Maybe you overshoot the target area? Or maybe you have trouble clicking because the button is too small. Often its not difficult to recover, but it costs attention and attention is expensive.

In this week’s podcast, we discuss the implications of Fitts’ Law. In short, the law states, “The time to acquire a target is a function of the distance to and size of the target.”

Successful Web App Usability Techniques, Part 2 Feb 13, 2008

Show notes

In this week’s podcast, Brian Christiansen and I continue exploring usability techniques for web-based applications. This week, we explore the usability technique toolbox, focusing on those methods that help us with web-based applications.

Successful Web App Usability Techniques, Part 1 Feb 07, 2008

Show notes

In this week's podcast, Brian Christiansen and I explore usability techniques for web-based applications. Web-based applications are different from content-based web sites because the users are involved in a transaction. When we're researching the usability of a content-based site, we're focused on how users will find and react to the information. However, with web-based applications, there are many other considerations that we need to account for.

Because this is a big topic, we've divided it into two podcasts. In Part 1, Brian and I lay down the framework for what our usability research needs to tell us about our web-based application. In Part 2, will look at the techniques for finding that information.

The Book of Face: Discussing Facebook’s Design Issues Jan 31, 2008

Show notes

Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

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