Tyler Tech Podcast from Tyler Technologies

Latest Episodes:

School Transportation Series: Transporting Students with Special Needs Aug 09, 2021

Show notes

We kick off a new series on School Transportation by focusing on transporting students with special needs, and how alternative modes of transportation are important as we consider the needs of the students, the parents, the drivers, and the community at large. Tyler Technologies' own Kim Rentner, a school transportation expert in her own right, interviews subject matter experts on different topics school transportation faces today.

You won't want to miss this discussion on the positives that alternative modes of transportation bring to the industry, and hear Dr Linda Bluth's tips for what messages should be sent to parents regarding these modes.

Host: Kim Rentner: Kim has spent 23 years in K-12 transportation. She has served in various roles such as Northern Regional Director for the Illinois Association for Pupil Transportation, Safety Officer, Third Party Tester and Director of Transportation. She is an official NAPT (Nation Association for Pupil Transportation) instructor. Kim is passionate about student safety and loves sharing that passion with others.

Guest: Dr. Linda Fran Booth: Dr. Bluth has 48 years of experience as a Special Educator including 33 years in special needs transportation. Her past experience includes work at the United States Department of Education (USDE) and as a University Professor; School System Administrator; and Policy Specialist in the Maryland Governor’s Office for Children Youth and Families. She is currently employed part-time at the Maryland State Department of Education, Division of Special Education/Early Intervention Services. Dr. Bluth is the Past-President, National Association for Pupil Transportation (NAPT), as well as the recipient of the NAPT Distinguished Service Award (2000). She previously served as NAPT Director at Large (1995–1998) and Special Needs Committee Chairperson. She authored four editions of Transporting Students with Disabilities. In addition, she has over 100 publications in the field of transportation and numerous education publications. She administers the Special Needs Endorsement Program.

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Incident Based Reporting: The Impact on Local, State, and Federal Law Enforcement Jul 26, 2021

Show notes

At every level of government, there are mandates surrounding law enforcements move from Uniform Crime Reporting to Incident-Based Crime Reporting. Moving from one form of reporting to another is stressful in any situation, but in a career where mission-criticality is of the utmost importance, utilizing technology solutions can make this easier and better for all involved.

In this episode, government entities at all levels will hear from industry experts as how to best tackle these reporting mandates.

Key info:

The FBI’s National Incident Based Reporting Systems (NIBRS) is a compilation of reports generated by local, state, tribal, and federal automated records systems. Numerous mandates exist across this space requiring agencies to move from UCR to IBR.

Guests:

Clark Nethers – longtime law enforcement professional who now implements the Incode Public Safety product for Tyler.
Adam Bobola – long time law enforcement professional who remained a sworn officer while working for Tyler. Expert with our Enterprise Records product and the switch from UCR to IBR.
Skip Bland - More than 30 years of military security, law enforcement, and counterintelligence experience. Currently, works with Federal Agencies to support their criminal justice information systems.

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BONUS: One Year Anniversary Episode Jul 12, 2021

Show notes

The Tyler Tech podcast celebrates its one-year anniversary by re-airing the very first episode, a dive into the breakthrough research into Gen Z and how they think about government.

Jeff interviews Jason Dorsey of the Center for Generational Kinetics who draws out some key insights about Gen Z, how they want to engage government, and how government can better connect with this very important generation. You may also learn a little Gen Z lingo as well.

For more great content like this, go to the Tyler Technologies Resource Center.

For more about Tyler Technologies, go to TylerTech.com.

4 Ways Data Can Advance Your Governments ARPA Grants Jun 28, 2021

Show notes

With the American Rescue Plan Act grants hitting state and local government, how can data be used to maximize this once in a generation opportunity? Oliver Wise, Director of Recovery Solutions for Tyler's Data & Insights Division helps us understand this very issue by sharing four ways data can advance these ARPA grants. Oliver explains how data is an essential force multiplier to the ARPA for state and local governments to help them prioritize recovery investments, evaluate programs, promote equity, and comply with federal reporting requirements.

The four ways:

Data can help policy makers design policy intervention that addresses the most impacted industries and communities.
Data allows policy makers to rapidly evaluate the impact of ARPA-funded programs.
Data supports an equitable recover for all community members.
Data leveraged for internal management can be reused for automated, external reporting.

Helpful links:

Tyler Technologies Recovery Insights

Pierce County, Washington's Open Data Dashboards

5 Mistakes to Avoid Using Social Media Jun 14, 2021

Show notes

Social media is a very important communication tool for government. In fact, in the study Tyler Technologies did with the Center for Generational Kinetics, over half of both Gen Z and Millenials said they prefer to get their information from local government via social media.

Heather Daniels, Tyler Technologies' sr. social media specialist is back to help us understand the top 5 mistakes to avoid when using social media. Heather was with us on Episode 21 discussing 5 tips for improving social media, and now she helps us navigate those things to avoid.

Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.

Here's the 5 Mistakes Heather shares:

Not targeting a specific audience - being too broad
Cross posting the same post on all platforms
Not commenting to posts in a timely manner
Posting too often, or not enough
Repeatedly using the same style of image
BONUS: Using poor spelling and grammar

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How Program Integrity Addresses Medicaid Challenges May 31, 2021

Show notes

Like so many, Medicaid agencies were forced to change the way they do business due to the pandemic. While serving Medicaid recipients remained the top priority, new opportunities for fraud made program integrity a more urgent focus than ever before.

In this fascinating episode, we talk with Jason Helmandollar, Vice President of Healthcare Solutions at Pulselight, and a nationally recognized expert on Medicaid fraud. He walks us through the changes in Medicaid brought on by the pandemic, the opportunity those changes opened up for fraud, and how the individuals responsible for program integrity can use data to help ensure the right people are getting the services they need.

Tylertech.com

Pulselight.com

5 Key Takeaways from Tyler Connect 2021 May 17, 2021

Show notes

Tyler Technologies held its' annual user conference Connect 2021 in April under the theme, Virtually Possible. We tracked the Top 5 key takeaways from the highly successful conference and share them with you today. Meredith Trimble, Tyler's Editorial Manager, is back on the show to talk about them in detail, and explains what they mean to the public sector.

Meredith gives real examples of jurisdictions and schools making a difference in their communities and serving their constituents, many earning the Tyler Excellence Award for their efforts.

The 5 Key Takeaways from Connect 2021 are:

1. We are all still connected

2. Government practitioners are among the heroes of 2020

3. The public sector is moving to the cloud

4. Cybersecurity matters

5. Partners are valuable

BONUS: The best days are ahead of us!

How to Engage Citizens Through Storytelling with Kate Nadolski May 03, 2021

Show notes

People love stories. Facts and figures are often forgotten, but a good story will stick with you for a while. In this episode of the Tyler Tech podcast, former broadcast journalist and current marketing content specialist, Kate Nadolski, shares some very practical ways you can become skilled at crafting a story that connects with your audience.

Kate studied communication and journalism in school, and previously to working at Tyler, she spent 7 years in local news, covering and crafting stories across the state of Michigan and beyond.

And for the first time, the Tyler Tech podcast is guest-hosted by Beth Amann. Beth is a marketing communications specialist for Tyler and a wearer of many hats. She is a theatre artist, performer, and producer - most notably having co-founded the Monumental Theatre Company in Washington D.C. Beth is the co-host of the What is one Actually? Podcast, and brings her podcast and theatre experience to the show.

Find more resources at the Tyler Tech Resource Center.

5 Ways to Not Waste Stimulus Funds with Mark Funkhouser Apr 19, 2021

Show notes

With the American Rescue Plan Act, local government is seeing opportunities to address some of the challenges they are facing brought on by the pandemic. But what’s the best way to use these funds? How do you make sure to best leverage this unique opportunity with both short term needs and long term priorities in mind? Well, to help us understand this, we turn to Mark Funkhouser.

Mark Funkhouser, is the president of Funkhouser & Associates, and is a municipal finance expert and former mayor of Kansas City who has served as a government official, elected leader and publisher of Governingmagazine. He is a trusted and credible advisor to government officials who is uniquely qualified to help them put their communities on the path to fiscal sustainability.

Mark has a master’s degree in social work from West Virginia University, an M.B.A. from Tennessee State University, and an interdisciplinary Ph.D. in public administration and urban sociology from the University of Missouri at Kansas City.

Ways to Not Waste Your Stimulus Funds

Don’t misapply a temporary windfall
Invest some of the money to reduce your operating costs
Think beyond your borders
Make overdue investments in technology and cybersecurity
Spend some on social services and small businesses to avert short-term disaster

5 Reasons to Use American Rescue Plan Funds to Support Data Infrastructure Apr 05, 2021

Show notes

With the American Rescue Plan approved, many are looking at the best use of those funds to strengthen government for both short term and long term success. Today, we look at how those funds might be used to support data infrastructure, and turn to an external subject matter expert, Tyler Kleykamp.

Tyler is a Fellow at Georgetown University’s Beeck Center for Social Impact + Innovation and Director of the State Chief Data Officers Network. Tyler was the State of Connecticut’s first Chief Data Officer (CDO) and one of the first state Chief Data Officers in the nation. A geographer by training, most of Tyler’s career has been in Connecticut state government including positions with the Department of Public Health, Office of Policy and Management, and the Governor’s Office.

In his role as CDO Tyler led Connecticut’s efforts to use data to enhance the efficiency and effectiveness of state programs, policies, and services.

He was named a “Data and IT Innovator” by Route Fifty. In 2019, Tyler was named one of Government Technology’s “Top 25 Doers, Dreamers, and Drivers.”

Today Tyler brings us his 5 reasons to use the American Rescue Plan funds to support data infrastructure. Which are:

5 Reasons to Use American Rescue Plan Funds to Support Data Infrastructure