touch point podcast

Latest Episodes:

TP416: ICYMI - Is Patient Access Improving? Jan 01, 2025

Show notes

In this week’s episode, hosts Reed Smith and Chris Boyer share their perceptions and insights on patient access - what it is, what internal and external factors are impacting access and then they dive into a recent study by Experian that implies that both patients and providers are feeling optimistic about access improvements in health systems. Lastly, they share some ways to implement a consumer-centric access strategy.

Mentions from the Show:

Experian Health Report: The State of Patient Access – 2024
Consumer-Centric Patient Access: Insights from Top Providers
Reed Smith on LinkedIn
Chris Boyer on LinkedIn
Chris Boyer website

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TP415: ICYMI - Do you Feel Disrupted? Dec 26, 2024

Show notes

The US healthcare system is undergoing significant disruption due to innovations that fundamentally alter how services are delivered, how the market operates, or how patients are receiving care. In this episode, hosts Reed Smith and Chris Boyer outline five major disruptive trends and discuss how health systems need to prepare to be resilient through this disruption.

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TP414 - Surprise - This is a Touch Point Podcast About Toasters (Kinda) Dec 18, 2024

Show notes

An annual feature of the Touch Point podcast is a retrospective look at other podcasts on our network. In this episode, hosts Reed Smith and Chris Boyer share two episodes of the newest podcast on the Touch Point Media Network - “Surprise, It’s Not a Toaster.” This show is hosted by Ed Bennett and Chris Boyer and is a lighthearted look at online experiences and their subsequent annoyances, unveiling innovative technology tools, and challenge Gen AI's limits. Give this a listen, and if you enjoy - be sure to like and subscribe.

Mentions From the Show:

Surprise - It’s Not a Toaster: Episode 22: CarPlay, Computer Monitors and Caterpillars
Surprise - It’s Not a Toaster: Episode 29 – It’s All About the Algorithm
TouchPoint 2024 Listener Survey
Reed Smith on LinkedIn
Chris Boyer on LinkedIn
Ed Bennett on LinkedIn
Chris Boyer website
Ed Bennett of BlueSky
Chris Boyer on BlueSky
Reed Smith on BlueSky

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TP413 - A Few of Our Favorite Interviews (2024 Edition) Dec 11, 2024

Show notes

In this episode, hosts Reed Smith and Chris Boyer celebrate some of the most memorable guest interviews of the year. First, hear from Susannah Fox who discussed insights from her new book about digital innovation, then Jeremy Mittler joins for a good discussion on privacy-first advertising strategies. Lastly, Danny Fell joins to discuss healthcare disruption. These are a few of our best interviews of the year. Be sure to vote for your most favorite episode and favorite guest in our annual 2024 Touch Point Podcast Listener Survey.

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TP412 - Technology Innovations that Are Set to Transform Healthcare Dec 04, 2024

Show notes

In this episode, hosts Reed Smith and Chris Boyer discuss seven technology trends that are innovating healthcare and medicine - some old and some radically new. With an increased focus on solving gaps in rural healthcare and addressing modern consumerism needs. This show is a fun look forward to support future planning.

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TP411 - A Friendsgiving Episode Nov 27, 2024

Show notes

Join hosts Chris Boyer and Reed Smith for a special episode that celebrates the season of thankfulness with a unique twist. This week, they share never-before-aired conversations featuring four insightful “Three Questions with Chris” segments with industry leaders Patty Riskind, Dean Browell, Christy Pretzinger, and Matt Gove. These candid discussions reveal a fresh perspective on some of healthcare’s brightest minds. As a bonus, enjoy an encore interview with digital expert John Berndt, who dives into the transformative power of adopting a composability framework and its potential to drive significant value for health systems. Don’t miss this engaging and gratitude-filled episode!

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TP410 - Loyalty, Habits, and Laziness in Customer Experience Nov 20, 2024

Show notes

In this episode, Chris Boyer and Reed Smith - inspired by insights from Matt Gove and Andy Chang at HCIC - discuss the interplay between customer behavior and loyalty, habits, and laziness. They explore how healthcare organizations can build lasting connections by fostering familiarity and ease, forming patient habits through consistent cues and reinforcements, and simplifying the patient journey to reduce friction. Together, they paint a high-level picture of how these psychological drivers work together to enhance customer experience and establish meaningful, long-term engagement with healthcare systems.

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TP409 - Live from Austin, TX at #HCIC24 Nov 13, 2024

Show notes

In this episode, Chris Boyer is joined by guests Dean Browell, Martha Van Berkel and Danny Fell as they discuss some of the key themes and issues being discussed at the 28th Annual Healthcare Internet Conference in Austin, TX. From the changing role of the marketing leader, to the challenges of measurement and the complexity of technology and disruption, they share ideas and insights on how modern healthcare leaders need to adapt to meet the needs of the moment.

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TP408 - Unlocking Healthcare Data Value Nov 06, 2024

Show notes

In this episode of Touch Point, hosts Chris Boyer and Reed Smith discuss how healthcare organizations can maximize the value of their data through a seven-step data maturity model. They explore the challenges and opportunities in managing healthcare data—from initial modeling to data marketplaces—using real-world examples from healthcare projects. Chris and Reed highlight how structured data management can turn data into a strategic asset, enabling predictive insights that improve patient experiences, streamline operations, and boost clinical outcomes. By following this model, organizations can save time, cut costs, and make more proactive, impactful decisions that support a patient-centered approach.

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TP407 - Leadership and Change in Healthcare Oct 30, 2024

Show notes

In this episode, hosts Reed Smith and Chris Boyer discuss essential traits for healthcare leaders facing industry-wide transformation. They explore adaptive leadership styles, including transformational leadership, which fosters loyalty, creativity, and resilience. The episode also discusses the four C’s of Leading Through Change and offers practical insights for navigating healthcare's unique challenges. Jill Austin joins the show to discuss her new book, Transformative Leadership: Self-Mastery for the New Voice of Business Success.

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