This Week Health: Conference

Latest Episodes:

Keynote: True Value-Based Care and Driving Painless Change with Eric Smith Mar 06, 2025

Show notes

March 6, 2025: Eric Smith, SVP and CDO at Memorial Hermann Health System, discusses how their health system successfully transitioned to Epic's EHR while maintaining patient satisfaction. Eric reveals the strategic approach that led to nearly 500,000 patient activations and details Memorial Hermann's innovative AI governance structure with specialized working groups. From expanding services into new communities to addressing healthcare affordability through standardization, Eric offers a compelling perspective on building a digital healthcare ecosystem that truly serves the patient.

Key Points:

01:23 Memorial Hermann's EPIC EHR Transition
15:41 Innovation and Pilot Programs
17:39 Value-Based Care and Cost Management
23:08 Future of Healthcare Technology
30:30 Speed Round: Personal Insights

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Interview In Action: Voice Automation and the Future of Call Centers with Scott D'Entremont Mar 05, 2025

Show notes

March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.

Key Points:

01:18 Conversational AI in the Call Center
04:11 Challenges and Solutions in Call Management
07:01 Standardizing Healthcare Workflows

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Interview In Action: Modernizing and Securing Healthcare's Digital Foundation with Sebastian Estades Mar 05, 2025

Show notes

March 5, 2025: Sebastian Estades, Healthcare Lead of Google Chrome, explores how Google is reimagining healthcare browser security. Sebastian reveals how healthcare systems can move beyond traditional operating systems toward web-based environments that don't compromise on security or integration capabilities. What possibilities emerge when healthcare IT leaders consider repurposing existing hardware amid Windows 10's approaching end-of-life?

Key Points:

06:20 Future Trends in Healthcare Technology
07:31 Mobile Device Integration
08:01 Windows 10 End of Life: A New Opportunity

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TownHall: Personalizing Rehabilitation and Adapting to Needs with Deborah Backus Mar 04, 2025

Show notes

In today’s TownHall, host Beth Cooper, Chief Technology Officer at Tivity Health speaks with Deborah Backus, VP of Research and Innovation at Shepherd Center about their efforts toward innovation and technology in rehabilitation. They discuss the challenges faced by individuals with paralysis, brain injuries, and other complex conditions in finding appropriate assistive technologies. Deborah shares insights into Shepherd Center’s pioneering work with various mobility and daily living technologies, such as modified wheelchairs with tongue drives, sip and puff controls, and eye gaze technology. How can robust data shape patient care? The conversation dives into the data-driven approach of the Shepherd Center’s Innovation Institute, including remote monitoring programs, AI, and large language models for personalized rehab solutions. Additionally, they explore how Burnalong’s platform provides on-demand wellness and training content to patients and beyond. How crucial is it to meet individuals where they are?

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Interview In Action: Fast-Track Your AppRat and Cutting Through the AI Buzz with Dave Dyell Mar 03, 2025

Show notes

March 3, 2025: Dave Dyell, Managing Partner of Innovative Consulting Group, explores how healthcare organizations effectively rationalize their application portfolios in just 8-10 weeks. What strategies can CIOs employ to identify application overlap and recover significant cost savings through contract and SLA management? Dyell reveals how CIOs can secure executive support by demonstrating their organization's actual AI preparedness with tangible data rather than assumptions.

Key Points:

01:12 Application Rationalization
04:12 Contract Management and SLA Insights
06:16 AI Readiness Program

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Interview In Action: Partnerships in The Pursuit of Innovation with Kris Nessa and John Kirkman Mar 03, 2025

Show notes

March 3, 2025: Kris Nessa, CTO of Healthcare at SHI, and John Kirkman, VP of Government, Healthcare, and Education at Island, explore Islands partnership with SHI at VIVE Nashville. As organizations face staffing shortages and cybersecurity threats, could Island's approach help democratize IT access across healthcare systems of all sizes? Join this discussion where practical technology meets healthcare innovation, and discover why these experts see AI integration as the critical next frontier in healthcare's digital evolution.

Key Points:

04:05 SHI and Island Partnership Insights
06:51 AI: Opportunities and Challenges
08:48 Building Partnerships and Future Innovations

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Zero Trust Hospital Series: Where to Begin with Zero Trust with Tamer Baker Feb 28, 2025

Show notes

February 28, 2025: This is the fifth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO at Zscaler, covers the first steps hospitals can take in their zero trust journey. Through practical insights, Tamer challenges traditional security thinking, demonstrating how organizations can achieve significant risk reduction even on day one, all while maintaining operational efficiency.

Key Points:

02:18 Step Zero: Identity Management
03:44 Step One: Visibility
07:15 Zero Trust Maturity Models
09:13 High-Risk Users and Remote Access

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Keynote: Transforming Pediatric Cancer Care: Innovation, Research, and Hope with Liz Scott Feb 27, 2025

Show notes

February 27, 2025: Liz Scott, Co-Executive Director and Alex’s Mom from Alex's Lemonade Stand Foundation explores how a four-year-old's simple lemonade stand transformed into a movement that has raised over $300 million for childhood cancer research. Can the healthcare industry's involvement reshape the landscape of pediatric cancer research? As Scott shares stories of hope, resilience, and scientific advancement, she illuminates the complex challenges families face and unveils how the foundation's expanding programs address critical gaps in care.

Key Points:

00:31 What is Alex’s Lemonade Stand?
03:31 Impact of Donations
08:31 Breakthroughs in Pediatric Cancer Research
12:42 Challenges and Future Goals
19:11 Vision for the Next Five Years

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Interview In Action: Streamlining and Bringing Clarity to the Medication Process with Colin Banas Feb 26, 2025

Show notes

February 26, 2025: Colin Banas, CMO of DrFirst, explores how innovation powers their medication management solutions across 2,000+ hospitals. What strategies is DrFirst implementing to combat healthcare's most pressing challenges like provider burnout and specialty medication management? With the uncertainty surrounding healthcare policy under a new administration, how is DrFirst positioning itself to remain a bedrock of stability for its partners while continuing to innovate?

Key Points:

02:46 Addressing Specialty Medication
03:25 Navigating New Policy
05:47 AI and Future Roadmap

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Interview In Action: Harnessing the Power of the Multi-Cloud Environment with Amar Maletira Feb 26, 2025

Show notes

February 26, 2025: Amar Maletira, CEO of Rackspace, explores the evolving role of multi-cloud environments—why are CIOs now rethinking their cloud strategies after years of rapid migration? As AI continues to weave itself into every facet of IT, how can healthcare organizations effectively harness its power while navigating workforce gaps and security risks? And in a world of increasing cyber threats, what are the real challenges of securing critical healthcare workloads across hybrid infrastructures? This conversation unpacks the complexity of modern IT strategy, from cloud optimization to AI-driven automation.

Key Points: