This Week Health: Conference

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TownHall: The Human Side of AI - Creating a Culture of Tech Confidence with Molly Zimmer May 27, 2025

Show notes

May 27, 2025: Molly Zimmer, Director of Emerging Technologies and Artificial Intelligence at St. Luke's Health System, discusses how their AI class has attracted thousands of voluntary participants. Molly reveals her team's philosophy of making "new and scary feel like business as usual" through hands-on learning experiences with Microsoft Copilot, where teams tackle real pain points together. They unpack the critical balance between AI's capabilities and human accountability in healthcare, the strategic value of team-based training to create "behavior contagion," and how ambient documentation gives physicians back their freedom of choice in how they spend their time. Key Points:

03:24 Hands-On AI Learning
05:31 Balancing AI Excitement and Concerns
12:55 Historical AI and Future Directions
22:17 St. Luke's Culture of Innovation and Change
26:12 Lightning Round

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UnHack (the Podcast): CISO Changes and Building the Cyber Foundation with Dennis Leber May 26, 2025

Show notes

May 26, 2025: Dennis Leber, Cybersecurity Executive with a rich military and CISO background, discusses the current healthcare landscape. Dennis shares his unique journey from police officer to cybersecurity leader, challenging common assumptions about career paths in the field. As boards increasingly face responsibility for security breaches, what fundamental communication strategies should security leaders employ when explaining complex technical risks to non-technical executives? The conversation explores the gap between security professionals and boardrooms, with Dennis advocating for a "basic life-saving skills" approach to organizational security. Through personal anecdotes and pragmatic insights, this episode offers a refreshing perspective on leadership, talent development, and the evolving responsibilities of today's security executives.

Key Points:

01:29 Military Background and Transition to IT
04:59 CISOs and Board Interaction
11:11 Cybersecurity Fundamentals
13:08 Lightning Round

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Keynote: Security is Efficiency Webinar Re-Run with James Bowie and Mick Coady May 22, 2025

Show notes

May 22, 2025: James Bowie, VP and CISO of Tampa General Hospital, and Mick Coady, CTO at Armis, join Drex for this webinar re-run. Discover how asset visibility exposes unused medical equipment, saving hundreds of thousands in unnecessary purchases. James shares how quantifying a vulnerability in the “language everyone speaks”, money, sparked immediate executive action and reduced millions in risk. The experts navigate the delicate balance between security and uninterrupted patient care, challenging the traditional view of cybersecurity as merely defensive. Reframe security from an obstacle to an operational ally and gain a fresh perspective on how modern healthcare organizations can leverage security investments to drive clinical and financial efficiency. Key Points:

05:57 Asset Management and Efficiency
20:33 Defining Resilience
25:53 The Role of Cyber Programs in IT
30:46 Risk Quantification and Decision Making
39:16 Integrating Questions
43:11 Prioritizing Security Investments

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Flourish: Unplugging, Boundaries, and Identity Beyond Career with Tovia Marinstein May 19, 2025

Show notes

May 19, 2025: Tovia Marinstein, Senior Talent Intelligence Analyst at LevelUP HCS, explores the challenges of finding balance in our hyper-connected world. Tovia shares her strategies on establishing boundaries between work and personal life, especially in the age of remote work, where lines increasingly blur. Through candid insights about decision-making, managing anxiety, and returning to the basics of self-care, Tovia offers a refreshing perspective on creating a life framework of balance and fulfillment. Key Points:

03:06 Impact of Helicopter Parenting
06:05 Balancing Personal and Professional Life
11:26 Making Important Life Decisions
16:54 The Art of Unplugging
29:04 Final Thoughts and Reflections

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Keynote: Stability Versus Innovation and The Great CIO Escape Room with Reid Stephan May 15, 2025

Show notes

May 15, 2025: Reid Stephan, VP and CIO of St. Luke's Health System, explores the constant battle for prioritization in healthcare. The discussion delves into the tension between vendor partnerships and innovation, challenging the notion that vendor alignment equals strategic vision. Satya Nadella claims "AI hasn't delivered much yet" while Bill Gates predicts AI replacing doctors within a decade. Reid offers a nuanced perspective, suggesting, "People aren't wanting tools that look smart. They want tools that are simple... that get out of the way and just get to work." Key Points:

06:42 Innovation vs. Standardization
22:21 Simplify Your “Smart” Tools
23:09 The CIO Escape Room
30:28 In-house Development
33:22 Mentorship and Emerging Technologies

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Solution Showcase: SHI’s Risk-Free AI Lab with Kris Nessa and Lee Ziliak May 14, 2025

Show notes

May 14, 2025: SHI’s Kris Nessa, CTO, and Lee Ziliak, Field CTO and Managing Director of Architecture, dive into their cutting-edge AI lab. What if healthcare providers could test AI solutions before committing millions to infrastructure? Lee and Kris reveal their rapid six-week approach to validating AI use cases while addressing critical staffing shortages and operational challenges across revenue cycle management, medical imaging, and patient engagement. From saving a client from a nine-figure mistake to accelerating innovation across healthcare systems, discover how this playground for AI experimentation might revolutionize healthcare technology implementation without breaking the bank. Key Points:

01:50 SHI's AI and Cyber Lab
07:30 Success Stories and Use Cases
20:08 Engagement Process and Timeline
24:29 Future Developments and Conclusion

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Keynote: From the Ground Up - Setting the Pace as the First CIO with Susan Ibanez May 08, 2025

Show notes

May 8, 2025: Dr. Susan Ibanez, CIO of Southeast Georgia Health System, discusses the challenges and opportunities of being the organization's first-ever CIO at her health system. What does it look like to build the CIO role from the ground up? How do you balance addressing technical debt while simultaneously driving digital transformation at a smaller health system? Ibanez also offers valuable insights on the importance of professional certifications, networking, and the evolving role of the modern CIO—no longer just a tech job, but requires business acumen, strategic vision, and financial expertise. Key Points:

06:18 Community and Regional Challenges
10:25 Addressing Technical Debt and Cloud Strategies
15:29 Disaster Recovery and Business Continuity
18:34 AI and Future Technologies
21:24 Professional Development and Certifications
24:14 Advice for Aspiring CIOs

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TownHall: Investing in the Data Life-Blood of Healthcare with Matt Sullivan and Alan Forster May 06, 2025

Show notes

May 6, 2025: Matt Sullivan, CMIO of Advocate Health, and Alan Forster, VP of Innovation at McGill University Health Center, explore the transformative potential of increasing provider data access. What role does synthetic data play in balancing privacy concerns with analytical needs? Alan explains how this new data approach creates a virtuous cycle where clinicians better understand their data, documentation practices, and operational challenges. This conversation uncovers practical insights for organizations seeking to build a data-driven culture where decisions are based on self-generated evidence.

Key Points:

01:49 Self-Service Data Strategy
03:10 Analyzing Synthetic Data
05:02 Real-World Applications
07:19 The Importance of Data

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Keynote: AI Empowered By A Century of Seattle Children’s Research with Zafar Chaudry, MD May 01, 2025

Show notes

May 1, 2025: Zafar Chaudry, MD, SVP/Chief Digital, AI, and Information Officer at Seattle Children's Hospital. Discover how Seattle Children's is changing traditional approaches to clinical decision-making through a new Google partnership, harnessing the power of a century of clinical writings. Is artificial intelligence a threat to healthcare professionals or their most powerful ally? Dr. Zafar offers his perspective, urging that the synergistic potential of human-AI collaboration is the future of healthcare. From transformative Gartner experiences to pioneering Epic implementations in the UK, this episode explores Zafar’s vision: the intersection of compassion and technology. Key Points:

01:14 Career Journey and Mission
08:43 AI Pathways Innovation
17:43 AI: Collaboration Over Competition
21:07 Lightning Round

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Interview In Action: Adapting and Diversifying for the Needs of Hospitals with Davin Juckett Apr 30, 2025

Show notes

April 30, 2025: Davin Juckett, Head of Experis Health Solutions, discusses Experis’ three decades of solving problems and supporting hospitals. What makes their team's remarkable retention rate—fewer than five voluntary departures in five years—such a critical differentiator in today's talent-starved healthcare landscape? Davin reveals how Experis is tackling healthcare's most pressing challenges through AI-powered clinical service desks, cloud security solutions, and supply chain optimization, while also managing massive EHR go-lives with thousands of at-the-elbow resources. As healthcare organizations struggle with clinician shortages, margin compression, and complex M&A integrations, what entrepreneurial approaches is Experis developing to help CIOs navigate these turbulent waters? Key Points:

01:24 History of Experis Health Solutions
02:49 Current Service Offerings
06:26 Unique Challenges and Solutions
11:03 Future Directions
12:21 Lightning Round

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