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SPOS #977 – Dan Heath On How To Change What's Not Working Mar 30, 2025

Show notes

Welcome to episode #977 of Six Pixels of Separation - The ThinkersOne Podcast.

Dan Heath is a frequent and always welcome guest on this show, and with good reason - few people have done more to translate complex human behavior and organizational dynamics into smart, actionable insights. You probably know Dan as the co-author (with his brother Chip Heath) of some of the most beloved and bestselling business books of the past two decades, including Made To Stick, Switch, Decisive, and The Power of Moments. His work has reshaped the way leaders think about communication, decision-making, change, and the emotional beats that define experience. With his latest solo book, Reset - How To Change What's Not Working, Dan continues this tradition - offering a practical framework for identifying leverage points that can unlock real transformation, even in systems that feel stuck or bloated by inertia. In this conversation, we dug into why momentum beats speed, how progress (not perfection) is the most powerful motivator in the workplace, and why so many leaders miss the mark by focusing on customer experience while overlooking the employee experience. We also talk about the role of self-doubt, the necessity of feedback, and how the Great Resignation isn't just about quitting - it's about a systemic failure to reimagine work. Dan's signature mix of rigorous research, compelling storytelling, and approachable wisdom is on full display here. You should also check out his podcast, What It's Like To Be…. If you've ever wondered why change efforts stall - or how to get unstuck with the same people and resources - this one's for you. Enjoy the conversation...

Running time: 56:48.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on X.
Here is my conversation with Dan Heath.
Reset - How To Change What's Not Working.
Made To Stick.
Switch.
Decisive.
The Power of Moments.
What It's Like To Be…
Follow Dan on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Reset and Its Themes. (02:54) - Understanding Inefficiencies in Organizations. (05:58) - The Role of Technology in Problem Solving. (09:01) - Team Dynamics and Collaborative Change. (12:08) - Leverage Points for Effective Change. (15:10) - Motivation and Employee Engagement. (17:56) - Cultural Differences in Organizational Success. (21:03) - The Shift from Customer to Employee Experience. (32:06) - The Great Resignation and Management Challenges. (34:02) - Management by Walking Around: A Timeless Approach. (36:19) - Inertia and the Challenge of Change. (38:34) - Momentum vs. Speed: The Key to Progress. (40:08) - The Progress Principle: Motivation Through Meaningful Work. (41:56) - The Reality of Modern Work. (43:53) - Defining Waste: A New Perspective on Efficiency. (45:53) - The Role of Government in Efficiency and Change. (52:40) - Self-Doubt and Openness to Feedback.

SPOS #976 – Jennifer Moss On Creating Work Everyone Wants Mar 23, 2025

Show notes

Welcome to episode #976 of Six Pixels of Separation - The ThinkersOne Podcast.

Jennifer Moss has been a guiding voice in the evolving conversation around workplace culture, burnout, and what it truly means to find purpose in our work. Her latest book, Why Are We Here? – Creating A Work Culture Everyone Wants, takes a deep dive into how work has changed - sometimes for the better, often for the worse - and what leaders can do to fix it. Jennifer is also the author of The Burnout Epidemic and Unlocking Happiness At Work. In this conversation, Jennifer and I explore the shifting motivations of employees post-pandemic, the growing tension around remote and hybrid work, and why so many people are feeling disengaged in their careers. She shares insights from her extensive research, highlighting the erosion of trust between employers and employees, the disconnect between ideal career expectations and workplace reality, and the impact of AI on job security. We also discuss why organizations need to rethink productivity metrics, prioritize autonomy, and create spaces for in-person connection, even in remote work environments. Jennifer doesn't just diagnose the problems - she offers real solutions, drawing on examples of companies that are getting it right. As the workplace continues to evolve, her research and advice couldn't be more timely. If you're wondering how to build (or rebuild) a work culture that people actually want to be a part of, this is for you. Enjoy the conversation...

Running time: 1:05:21.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on X.
Here is my conversation with Jennifer Moss.
Why Are We Here? – Creating A Work Culture Everyone Wants.
The Burnout Epidemic.
Unlocking Happiness At Work.
Follow Jennifer on LinkedIn.
Follow Jennifer on X.
Follow Jennifer on Instagram.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Exploring Purpose: Why Are We Here? (02:52) - The Intersection of Work and Life. (05:56) - The Changing Landscape of Work. (09:06) - Generational Perspectives on Work. (12:04) - The Role of Technology in Work Dynamics. (15:08) - The Multiverse of Work: A New Paradigm. (17:58) - Trust and Expectations in the Workplace. (21:02) - The Evolution of Work Culture. (23:51) - Productivity and the Future of Work. (32:31) - Empowering Autonomy in the Workforce. (33:34) - The Importance of In-Person Connection. (35:02) - Rethinking Meetings and Communication. (36:55) - Navigating the Multiverse of Work. (39:40) - The Shifting Power Dynamics in the Labor Market. (43:24) - The Challenge of Meaningful Work. (46:21) - The Disconnect Between Ideal and Reality in Careers. (49:55) - Addressing Chronic Stress in the Workforce. (51:40) - The Impact of Disengagement on Business. (54:54) - Finding Light in the Current Work Landscape.

SPOS #975 – Nicholas Carr On The Human Consequences Of Connection And Technology Mar 16, 2025

Show notes

Welcome to episode #975 of Six Pixels of Separation - The ThinkersOne Podcast.

Nicholas Carr has long been one of the most important voices questioning how technology is shaping our minds, our communication, and our culture (and a personal favorite). His latest book, Superbloom - How Technologies of Connection Tear Us Apart, builds on the themes he's explored in The Shallows and The Glass Cage, offering a critical look at how our obsession with constant connectivity may be eroding human relationships rather than strengthening them. In this conversation, Nick challenges the assumption that more communication automatically leads to greater understanding, explaining how friction in conversation is necessary for thoughtful interactions. We discussed the rise of dissimilarity cascades - how exposure to differing viewpoints can sometimes increase polarization rather than bridge divides - and why the utopian vision of digital communication often clashes with human nature. Nick also highlights the psychological toll of constant connectivity, particularly among younger generations, and the unintended consequences of social media's influence on work, leisure, and personal identity. As AI continues to reshape communication, he raises important questions about authenticity, the risk of society becoming skeptical of everything, and the broader shift toward efficiency at the cost of deeper human values. His perspective is always thought-provoking, and this conversation is no exception. If you want to rethink how you engage with technology in your daily life, this episode is a must-listen. You should also check out his excellent Substack newsletter, New Cartographies. Enjoy the conversation...

Running time: 1:01:14.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on X.
Here is my conversation with Nicholas.
Superbloom - How Technologies of Connection Tear Us Apart.
The Shallows.
The Glass Cage.
New Cartographies.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Nicholas Carr and His Work. (03:13) - Thematic Connections in Carr's Books. (06:10) - The Misconception of Communication Technology. (08:46) - Human Nature vs. Technology: A Conflict. (11:54) - The Impact of Online Communication on Empathy. (14:47) - The Dangers of Digital Disconnection. (17:59) - Parental Influence on Children's Technology Use. (20:47) - The Social Dynamics of Smartphone Usage. (24:09) - The Rise of Anxiety and Loneliness in Youth. (27:07) - The Concept of Influencers and Work in the Digital Age. (34:24) - The Misconception of Leisure vs. Work. (35:34) - Rethinking Our Relationship with Technology. (39:03) - The Dangers of Blind Adaptation. (42:00) - AI: A Revolutionary Shift in Communication. (47:30) - The Impact of AI on Human Expression. (56:09) - The Original Sin of Efficiency Over Humanity.

SPOS #974 – Rishad Tobaccowala On Rethinking Work Mar 09, 2025

Show notes

Welcome to episode #974 of Six Pixels of Separation - The ThinkersOne Podcast.

Rishad Tobaccowala is one of those rare thinkers who can seamlessly connect the dots between business, technology, media, and human behavior - so it's always a pleasure to have him back on the show. A true industry veteran, Rishad has spent decades shaping the marketing and media landscape, from his time as Global Chief Strategist and Growth Officer at Publicis Groupe to becoming a sought-after author, advisor, and speaker. His latest book, Rethinking Work - Seismic Changes In The Where, When, And Why, dives deep into the fundamental shifts happening in the workforce, from the decline of the 9-to-5 model to the rise of hybrid work, decentralized careers, and leadership that prioritizes talent over corporate loyalty. Rishad's first book is Restoring The Soul Of Business and his newsletter, The Future Does Not Fit In The Containers Of The Past, and podcast, What Next?, are not to be missed. In our conversation, we explore the evolving role of leadership, the impact of AI on employment, and how brands must rethink trust in an era where consumers are more aligned with individuals than institutions. Rishad also shares his insights on how businesses can remain relevant by embracing change rather than resisting it, and why the future of work will require companies to shift from management-driven structures to ones that emphasize agility, learning, and human connection. Thoughtful, provocative, and always ahead of the curve, Rishad brings the kind of clarity we need as we navigate a world of constant disruption. If you want to stay relevant in a fast-changing business landscape, this episode is one you won't want to miss. Enjoy the conversation...

Running time: 1:08:19.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on X.
Here is my conversation with Rishad Tobaccowala.
Rethinking Work - Seismic Changes In The Where, When, And Why.
Restoring The Soul Of Business.
The Future Does Not Fit In The Containers Of The Past.
What Next?
Book Rishad for your next meeting on ThinkersOne.
Follow Rishad on LinkedIn.
Follow Rishad on Instagram.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Rishad. (03:08) - The Political Landscape of Tech and Media. (06:06) - The Power Dynamics of Big Tech. (09:03) - The Influence of Money in Politics. (11:55) - The Shift in Consumer Trust. (15:08) - The Erosion of Brand Trust. (17:52) - The Changing Nature of Work. (20:53) - The Crisis of Leadership in Business. (35:15) - The Entrepreneurial Vision and Workforce Dynamics. (36:25) - Leadership vs. Management: The New Paradigm. (37:45) - Diversity in the Workplace: Ageism and Work Styles. (38:44) - The Irrelevance of Traditional Business Models. (39:57) - The Importance of In-Person Interaction. (41:40) - The Future of Work: Hybrid and Remote Models. (43:34) - AI's Impact on Employment and Business Structure. (46:32) - The Transformation of Knowledge Work. (49:50) - Reimagining Business Strategies in the Age of AI. (52:33) - The Financial Play: Mergers and Market Relevance. (56:18) - Aligning Talent and Corporate Goals. (01:01:48) - The Future of Work: Companies as Talent Aggregators.

SPOS #973 – Alison Wood Brooks On The Science Of Great Conversations Mar 02, 2025

Show notes

Welcome to episode #973 of Six Pixels of Separation - The ThinkersOne Podcast.

Alison Wood Brooks is one of the leading voices in understanding the science of human conversation, and her latest book, Talk - The Science of Conversation and the Art of Being Ourselves, explores just how complex, delicate, and transformative our daily interactions can be. As a professor at Harvard Business School, Alison has spent years studying the psychology behind dialogue - why some conversations feel effortless while others fall flat, how we navigate social dynamics, and why even the simplest exchanges can shape our relationships and success. In our conversation, we explore the difference between Q&A and true dialogue, the often-overlooked art of reading the room, and the skills that can make or break an interaction. Alison shares insights on the role of AI in companionship, the way egocentrism naturally seeps into our conversations, and why teaching conversational skills is more critical than ever in a digital-first world. We also discuss the post-Covid social shift, the importance of face-to-face interactions, and how conversational missteps - something we all experience - can actually strengthen relationships if handled the right way. Her TALK Maxims (Topics, Asking, Levity, Kindness) offer a simple yet powerful framework for improving everyday communication, whether in personal relationships, business, or even in navigating difficult discussions. If you've ever struggled with what to say, when to say it, or how to be a better conversationalist, this episode will help you rethink the way you talk... and listen. Enjoy the conversation...

Running time: 1:06:51.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Alison Wood Brooks.
Talk - The Science of Conversation and the Art of Being Ourselves.
Check out her band: The Lights
Follow Alison on Instagram.
Follow Alison on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Conversation Science. (02:49) - The Dynamics of Q&A vs. Conversation. (05:58) - The Art of Eavesdropping and Voyeurism in Conversations. (08:53) - Emerging Science of Conversation. (11:59) - AI and Human Conversations. (15:06) - The Role of AI in Companionship. (18:01) - Egocentrism in Conversations. (20:46) - Alpha and Beta Dynamics in Conversations. (23:51) - Teaching Conversation Skills. (27:07) - Conversational Toggling in a Digital Age. (32:00) - The Fleeting Nature of In-Person Connections. (35:06) - The Impact of AI on Human Interaction. (38:58) - Navigating Post-Covid Social Dynamics. (43:03) - The Importance of Reading the Room. (48:03) - Breaking the Pace in Conversations. (52:01) - The Value of Topic Preparation. (57:02) - Foot-in-Mouth Moments and Repair Strategies.

SPOS #972 – Tom Chatfield On How Tech Has Made Us What We Are Feb 23, 2025

Show notes

Welcome to episode #972 of Six Pixels of Separation - The ThinkersOne Podcast.

Dr. Tom Chatfield is one of those rare thinkers who seamlessly blends philosophy, technology, and human experience, making sense of the rapidly evolving digital landscape. As an author, tech philosopher, and educator, his work - including his latest book, Wise Animals - How Technology Has Made Us What We Are - explores how humans and technology have co-evolved over thousands of years, shaping not only how we work and communicate but how we think and perceive the world. Tom is also the author of How To Think, This Is Gomorrah, Critical Thinking and many others. In this conversation, Tom challenges the conventional narrative that technology is either a savior or a threat, arguing instead that it is deeply intertwined with who we are as a species. We explore the biases embedded in our digital tools, the generational shifts in how technology is understood, and the ethical dilemmas posed by AI's increasing influence on work, productivity, and decision-making. Tom also shared why soft skills - like empathy, collaboration, and critical thinking - are becoming more valuable than ever in an age where AI can replicate knowledge-based tasks but struggles with human connection. He reflected on the growing skepticism toward experts, the rising noise in legal and regulatory environments, and the fundamental need for doubt and self-awareness in how we design and interact with intelligent systems. Thought-provoking, insightful, and refreshingly nuanced, this conversation is for anyone who wants to engage with technology more thoughtfully, rather than passively accepting or fearing it. Enjoy the conversation...

Running time: 1:06:50.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Dr. Tom Chatfield.
Wise Animals - How Technology Has Made Us What We Are.
How To Think.
This Is Gomorrah.
Critical Thinking.
Follow Tom on Substack.
Follow Tom on X.
Follow Tom on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Technology Philosophy. (02:58) - The Role of Technology in Human Experience. (06:10) - Generational Perspectives on Technology. (08:54) - The Impact of AI on Work and Productivity. (11:57) - The Evolution of Human Interaction with AI. (15:05) - The Future of Work in an AI-Driven World. (17:48) - The Ethics of AI and Human Value. (20:49) - Navigating the Divide in Access to Technology. (23:49) - The Devaluation of Knowledge Work. (30:51) - The Impact of AI on Knowledge Work. (35:40) - The Value of Human Connection in a Tech-Driven World. (41:45) - Rethinking Professional Education and Skills. (48:08) - Philosophical Perspectives on AI and Technology. (57:28) - Co-evolution with Technology and the Future of Knowledge.

SPOS #971 – Deborah Perry Piscione On Revolutionizing The Way We Work Feb 16, 2025

Show notes

Welcome to episode #971 of Six Pixels of Separation - The ThinkersOne Podcast.

Deborah Perry Piscione is no stranger to transformation. As the co-founder and CEO of the Work3 Institute, a thought leader in AI and Web3, and an author, she has spent her career helping organizations navigate the future of business. In our conversation, we explore the bold premise of her latest book, Employment Is Dead - How Disruptive Technologies Are Revolutionizing The Way We Work (with co-author, Josh Drean), which challenges traditional employment models and highlights how AI, automation, and decentralized work are reshaping careers. Deborah, who previously dissected the innovation culture of Silicon Valley in her book, Secrets of Silicon Valley, explains how the workplace power dynamic is shifting, with employees demanding flexibility, purpose, and autonomy. We discuss the evolving gig economy, the rise of portfolio careers, and how younger generations are rejecting outdated corporate structures in favor of more meaningful work. She also shares her insights on the metaverse's slow but steady evolution, the disruptive potential of cryptocurrency, and the challenges of building engagement in a workforce that increasingly prioritizes social currency over traditional career paths. With businesses on the cusp of a seismic shift, Deborah offers a compelling argument for rethinking work - not as a fixed structure, but as an adaptable, technology-driven ecosystem. If you've ever wondered what the future of work really looks like, this episode is one you won't want to miss. Enjoy the conversation...

Running time: 1:01:24.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Deborah Perry Piscione.
Employment Is Dead - How Disruptive Technologies Are Revolutionizing The Way We Work.
Secrets of Silicon Valley.
Work3 Institute.
Josh Drean.
Follow Deborah on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - The Future of Work and Decentralized Careers. (03:04) - Shifting Power Dynamics in the Workplace. (05:54) - The Gig Economy: Opportunities and Challenges. (08:56) - Generational Shifts and the Role of Technology. (11:51) - The Impact of Automation and AI on Employment. (14:48) - The Metaverse: Current State and Future Potential. (32:16) - Exploring the Metaverse and Its Applications. (33:45) - Engagement in the Workplace: A Crisis of Meaning. (34:55) - Work-Life Fusion: Rethinking Success. (37:41) - Navigating Career Paths and Expectations. (40:36) - Community as Currency: Shifting Values in Work. (43:45) - The Promise and Perils of Cryptocurrency. (46:52) - Checks and Balances in Technology and Society. (51:48) - The Future of Work: DAOs and Education Reform.

SPOS #970 – Rohit Bhargava On Non-Obvious Thinking Feb 09, 2025

Show notes

Welcome to episode #970 of Six Pixels of Separation - The ThinkersOne Podcast.

Rohit Bhargava isn't just a brilliant thinker, entrepreneur and bestselling author - he's also a close friend who has been a regular guest on this podcast for over fifteen years. Every time we talk, he brings fresh, non-obvious insights that challenge how we see the world. His latest book, Non-Obvious Thinking - How To See What Others Miss, continues this tradition, offering a four-step framework to help people become more observant, uncover insights, and think in a way that stands out. In this conversation, we explore how this mindset applies not just to creativity but also to the ever-changing landscape of publishing and business books. As the founder of Idea Press, Rohit has redefined what it means to be an author, building a hybrid publishing model that gives writers more control, better royalties, and an alternative to traditional publishing. We talked about the increasing volume of business books, the challenge of maintaining quality, and how shorter, more engaging formats are shaping the future of reading. Rohit also shared his perspective on book marketing in a saturated world, the role of curation in cutting through noise, and the importance of managing attention in an age of constant distraction. Beyond publishing, we dove into the broader theme of Non-Obvious Thinking - why we need to be open-minded, embrace different perspectives, and push back against the confirmation bias that dominates so much of modern discourse. It's always a pleasure catching up with Rohit, and this podcast is no exception. If you're looking for smarter ways to navigate business, creativity, and the way you absorb information, this one's for you. Enjoy the conversation...

Running time: 1:02:23.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Rohit Bhargava.
Non-Obvious Thinking - How To See What Others Miss.
Idea Press.
Non-Obvious Thinker Newsletter
Non-Obvious Guides.
Follow Rohit on X.
Follow Rohit on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - The Evolution of Idea Press and Independent Publishing. (03:03) - The Hybrid Publishing Model Explained. (05:57) - The Changing Landscape of Business Books. (09:02) - Quality vs. Quantity in Business Literature. (12:02) - The Role of Authors and Writing Quality. (15:03) - Trends in Book Formats and Reader Engagement. (18:02) - The Audiobook Dilemma. (20:52) - Emerging Themes in Business Literature. (23:59) - The Future of Book Marketing and Reader Engagement. (32:17) - Innovative Book Marketing Strategies. (35:03) - The Art of Curation in Content Creation. (38:56) - Non-Obvious Thinking: Becoming Your Best Self. (45:10) - The Science of Attention and Distraction. (49:29) - Capturing and Absorbing Information Effectively. (51:27) - Navigating Confirmation Bias. (54:50) - Expanding Horizons in a Divisive World.

SPOS #969 – Michael Horn On Making Progress In Your Career Feb 02, 2025

Show notes

Welcome to episode #969 of Six Pixels of Separation - The ThinkersOne Podcast.

Michael B. Horn is one of those rare people who seamlessly bridges the worlds of education, innovation, and career development. As the co-founder of the Clayton Christensen Institute and a teacher at the Harvard Graduate School of Education, Michael has dedicated his career to reimagining how we learn and work. He's the author of several transformative books, including Disrupting Class, From Reopen To Reinvent, and his latest, Job Moves - 9 Steps For Making Progress In Your Career. In this conversation, Michael shares his thoughtful approach to helping individuals and organizations adapt to a world where education and careers are anything but linear. We discussed how his latest book applies the "Jobs to Be Done" theory to career moves, offering a framework that helps people align their work with their lives in a more meaningful way. Michael's passion for unlocking potential shines through as we explore the challenges minimum wage workers face, the evolving role of AI in the workplace, and the need for more experiential learning in education. He also reflects on the legacy of his mentor, Clayton Christensen, and how his ideas continue to shape modern business and learning. What struck me most was Michael's grounded optimism - he's not just thinking about the future of work... he's actively working to make it more accessible, human, and fulfilling. If you're grappling with a career change, wondering how education needs to evolve, or just curious about how to thrive in an unpredictable world, this episode is full of insight and inspiration. Enjoy the conversation...

Running time: 1:03:06.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Michael B. Horn.
Job Moves - 9 Steps For Making Progress In Your Career.
From Reopen To Reinvent.
Disrupting Class.
Clayton Christensen Institute.
Harvard Graduate School of Education.
Follow Michael on X.
Follow Michael on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Navigating Career Choices in a Fluid Landscape. (02:58) - The Evolution of Education and Work. (06:06) - Understanding Learning Differences and Accommodations. (08:51) - The Impact of Traditional Education on Career Paths. (12:10) - The Value of Trades and Alternative Pathways. (14:50) - Rethinking Professional Training in Healthcare. (17:58) - The Role of Entrepreneurship in Modern Careers. (21:09) - The Importance of Self-Discovery in Career Development. (23:55) - Job Mobility and Employee Engagement. (26:54) - The Challenges of Individual Needs in the Workplace. (31:39) - Navigating Individual Needs in Organizations. (35:40) - The Challenges of Minimum Wage and Job Mobility. (41:49) - The Impact of AI on Job Markets. (51:03) - Lessons from Clayton Christensen.

SPOS #968 – Mehak Gandhi On The Science Of Growth And Lasting Customer Relationships Jan 26, 2025

Show notes

Welcome to episode #968 of Six Pixels of Separation - The ThinkersOne Podcast.

Mehak Gandhi, co-author of Triple Fit Strategy - How To Build Lasting Customer Relationships And Boost Growth (along with Christoph Senn), is the Head of Research at Valuecreator in Switzerland, where she designs and implements B2B growth accelerator programs and next-generation sales strategies. With extensive experience conducting research and training for global giants like Allianz, Maersk, Konica Minolta, and Schneider Electric, Mehak has developed a reputation for merging data-driven insights with actionable strategies that drive sustainable growth. In our conversation, Mehak outlined the transformative potential of the Triple Fit Strategy, a framework designed to move beyond transactional buyer-seller dynamics toward deep, collaborative partnerships that create exponential value (which includes over 10,000 case studies). Drawing on decades of research and her work with companies like Microsoft, Coca-Cola, and GE, Mehak emphasizes the importance of aligning planning, execution, and resources to foster mutual growth. She shared powerful insights into how businesses can operationalize collaboration, simplify complex relationships, and engage customers early to drive innovation and new revenue streams. We also explored the critical balance between human decision-making and AI in optimizing these strategies, alongside the legal and operational challenges of fostering trust and data sharing in supplier-customer partnerships. Mehak's passion for helping businesses adopt a 360° customer-centric approach is evident as she shares examples of companies unlocking millions of dollars in opportunities through collaboration. If you've ever wondered how to future-proof your sales processes while building lasting partnerships, this episode is a must-listen. Enjoy the conversation!

Running time: 59:35.
Hello from beautiful Montreal.
Listen and subscribe over at Apple Podcasts.
Listen and subscribe over at Spotify.
Please visit and leave comments on the blog - Six Pixels of Separation.
Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook.
Check out ThinkersOne.
or you can connect on LinkedIn.
...or on Twitter.
Here is my conversation with Mehak Gandhi.
Triple Fit Strategy - How To Build Lasting Customer Relationships And Boost Growth.
Valuecreator.
Follow Mehak on LinkedIn.
This week's music: David Usher 'St. Lawrence River'.

Chapters:

(00:00) - Introduction to Mehak Gandhi and Triple Fit Strategy. (02:50) - The Importance of Customer Centricity. (06:01) - Aligning Business Strategies for Mutual Growth. (08:57) - Navigating Supplier-Customer Relationships. (12:13) - Sustainability and Long-Term Partnerships. (15:06) - The Role of Collaboration in Business. (17:48) - Innovating Through Customer Engagement. (20:52) - Operationalizing the Triple Fit Strategy. (23:53) - The Complexity of Legal and Data Sharing. (27:01) - The Future of Business Relationships. (30:09) - The Role of Human Decision-Making in AI. (32:27) - Visionaries and Market Disruption. (35:20) - Building Relationships in Business. (37:49) - Navigating Procurement Challenges. (40:26) - Transitioning from Transactional to Collaborative Relationships. (42:04) - The Service vs. Product Paradigm. (45:13) - Unlocking Value through Service Innovation. (46:47) - Sustaining Partnerships Over Time. (48:29) - Managing Change in Business Relationships. (52:31) - Growth in an Uncertain Economy.

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