Show notes
Good morning.
We've got a lovely double spread today in journal number eight. From 1997.
And I think way back in video number one or two, I mentioned the book that was the turning point for me.
Michael Gerber's The E-Myth.
That's where I learned the concept of working ON your business, not IN it.
The subtitle is something like... why most small businesses don't work and what to do about it.
When I first read it, back in '89, I was an individual realtor in Georgetown, just outside Toronto.
Making a hundred cold calls a day. Doing all of the work myself.
And I was already bumping into the ceiling.
Because I couldn't be two places at once.
I couldn't do the cold calling to drum up the business AND be available to actually do the business.
Gerber calls it the ceiling of complexity.
So the mindset he installed in me was this... separate your business from yourself.
And it sounds odd the first time you hear it.
But here's the thing. There are 32 million businesses in the US, and the overwhelming majority are one person doing all the work.
Which is very limiting.
Now, AI is a great advancement here. It can take a lot off your plate. That may be the first place you start.
But I still remember reading that book. Sitting by the fireplace at the Delta Hotel in Mississauga.
One of those moments where something lands on a deep level.
I started thinking about my business as its own thing.
Instead of a hamster wheel.
Because the cold calling worked while I was doing it. Step away, and nothing's working anymore.
So I asked... what could work WITHOUT me?
I'd just discovered direct response at the same time.
And I saw it. If I took the time to create a postcard that got people to call me, instead of me making the cold calls... that was leverage.
How could I use some of my money to work for me?
That led to the Guide to Halton Hills, which is still the foundation of everything today. The Home Buyer Workshop. The Six Steps to Home Ownership book.
IP assets. Intellectual property assets. I didn't know to call them that yet.
All of them from one goal. Setting up things that can work without me.
So here in journal number eight I've got a little summary of what I learned from Michael.
Most small businesses don't work. The people who own them do.
That was exactly where I was in 1990.
And your problems in your business are not the people. Unless you're the only one. Then it IS you.
Your business is a perfect reflection of you.
Because if the things that make it run depend on you doing them, you'll reach a point where you're not as energetic or reliable as you'd like to be.
An entrepreneur is a visionary.
And that's the biggest key. Create the vision of what you want.
What does it look like?
I loved the idea of assets. Ads, postcards, recorded messages.
I had phone lines down in the basement. And I'd hear them clicking and whirring in the background while we watched a movie we rented from Blockbuster.
No on demand back then.
So I'm sitting there, and I can hear my system working. People calling, listening, leaving messages for me.
The first time you see your business working without you... that's a core memory.
So two words Michael gave me. Intention and attention.
Your job as the visionary is to set your intention. See what you want.
It starts with an image. How could this work without me?
Operate on the FUNCTIONS of the business. Not the tasks you have to fulfill in it.
And there are three key processes.
First, innovation. What you do. The core thing. You run ads, send postcards, use recorded messages, VSLs.
Second, quantification. How it works. Measuring, so you know predictably what to expect.
I've mentioned Deming before. Without that measuring, you don't know whether something's actually working.
Third, orchestration. Setting up the systems. The elimination of choice at the operating level.
This is how we do it here. This is how we recruit and train to do it here. This is how we manage it, and how we change it here.
You're constantly working on the business. Not in it.
So people always ask... how do you set up a business that runs without you?
This is the beginning. It's simple.
And it's a life pursuit. I'm still working on this same model 35 years later.
It's the first place I look when I work with entrepreneurs now.
So here's my wish for you.
That you get that first time where something wonderful happens in a way that happened without you.
Magic.
Show notes: https://deanjackson.com/podcasts/tol/142-how-to-have-a-business-that-works-without-you/
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