The Uncharted Veterinary Podcast

369 - Uncharted Adventures - Halloween Special Oct 29, 2025

Show notes

What happens when you mix Halloween, dice, and a veterinary leadership team? You get one of the most entertaining and insightful episodes of The Uncharted Veterinary Podcast yet. In this special episode, host Dr. Andy Roark and the Uncharted team dive into veterinary gamified learning through an original role-playing game called Uncharted Adventures. The result? Laughter, chaos, and a fresh look at how games can teach powerful lessons in communication, accountability, and teamwork inside a veterinary practice.

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

368 - How Do I Explain The Need for New Clients in My Busy Practice? Oct 22, 2025

Show notes

If your veterinary team is exhausted, overbooked, and asking why you are still taking on new clients, this episode is for you. In this conversation, Dr. Andy Roark and Maria Pirita unpack one of the most common leadership challenges in a busy veterinary practice: explaining the need for new clients without overwhelming your team. They explore what’s really behind staff resistance, how to separate perception from reality, and how to use data, empathy, and collaboration to strengthen trust. You will learn practical strategies to manage client growth, improve team communication, and maintain stability while supporting your people. Let’s get into this episode!

Do you have something that you would love Andy and Maria to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!

367 - Should we even BE on social media? Oct 15, 2025

Show notes

If you’ve ever felt overwhelmed by negativity in Facebook groups or struggled with whether you should even engage on veterinary social media, this episode of the Uncharted Veterinary Podcast is for you. Dr. Andy Roark and Stephanie Goss dig into the stress that comes from online reputation battles, why comment section arguments rarely work in your favor, and how to set healthy social media boundaries while still using platforms for client connection, practice marketing, and online reputation management. Whether you’re a veterinary practice manager, owner, or associate veterinarian, you’ll walk away with clarity on when to step back, when to lean in, and how to protect your energy while still reaping the benefits of social media for your clinic. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Office Hours

Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.

366 - Do I Have a "Money Hungry Vet"? Oct 08, 2025

Show notes

When your top-producing veterinarian starts squeezing in extra appointments, turning in higher invoices, and choosing more expensive medications, it can spark concerns about whether you have a “money hungry vet” on your team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and veterinary management consultant Monica Dixon Perry unpack the challenges of production-based compensation, continuity of care, and staff perception. They share strategies practice owners and managers can use to protect trust, support their doctors, and keep teams aligned without sacrificing client confidence or financial stability.

Monica brings nearly four decades of veterinary experience to the conversation, with a career spanning hospital leadership, consulting, and corporate partnership roles. Now a Senior Manager in BerryDunn’s Outsourced Accounting Practice Group, she guides practices in optimizing operations, improving financial health, and strengthening community impact. Monica is a trusted voice on the global veterinary speaking circuit, known for blending empathy and strategy to help teams thrive. She’ll also be speaking at the Uncharted Get Sh*t Done 2025: Financial Edition this October 29th, where she’ll dive even deeper into practical tools for veterinary leaders. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

365 - Our "Rich" Clients are Declining Services Oct 01, 2025

Show notes

When wealthy pet owners happily spend on designer collars and gourmet treats but refuse essential veterinary care, the frustration for veterinary teams runs deep. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss unpack why affluent clients decline services, how this impacts team morale, and what strategies can help bridge the gap. From shifting your mindset to mastering client communication, they share practical ways to reduce judgment, build trust, and protect your clinic culture. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

https://vet.multiradiance.com/vet

364 - Leveraging At-Home Laser Therapy Sep 29, 2025

Show notes

Ever had a case where the client was all in on helping their pet feel better, but regular in-clinic treatments just weren’t practical? Maybe it was a large dog with arthritis whose owner struggled to get them in the car. Or a client who cringes at the thought of daily medications. Dr. Andy Roark sits down with the brilliant Dr. Deb Torraca, veterinarian, rehab expert, and founder of Wizards of Paws Rehabilitation for Animals, to explore how at-home laser therapy is changing the way we manage pain, inflammation, and mobility issues in pets. This episode blends clinical insights with business innovation, making it a must-listen for veterinary professionals seeking to improve patient outcomes while also empowering clients at home. From managing osteoarthritis in French Bulldogs to implementing fleet-based lending models for rehab tools, this conversation is packed with actionable gems.

This episode is brought to you ad-free by Multi Radiance!

Practitioner Experience: https://www.dropbox.com/scl/fi/kabvurst27bnh8ij105ct/MyRxLaser_PractitionerExperience_wMobile.mp4?rlkey=o1zx33mvhoh0fkh09fxkee53p&dl=0

Pet Owner Experience: https://www.dropbox.com/scl/fi/1o5hj1cuxe3cz8mzooooy/MyRxLaser_PetOwnerExperience.mp4?rlkey=ejvb2sncs9po66usi6sdbcrlm&dl=0

MyRxLaser Resources: https://info.multiradiance.com/vet/myrxlaser/resource

MRM’s product page dedicated to MyRxLaser Platform: https://vet.multiradiance.com/vet/products/my-rx-laser

Debbie Torraca is a highly respected professional in the field of canine physical rehabilitation and conditioning, boasting over twenty-five years of experience. She is the founder and director of Wizard of Paws Physical Rehabilitation for Animals, where she provides specialized care to her patients. \n \n In addition to her clinical work, Dr. Torraca is an esteemed educator, teaching across the United States and contributing her expertise as a founding member of the Certified Companion Animal Therapy and Certified Canine Manual Therapy programs at North Carolina State University. \n \n Her commitment to advancing the field is evident through her active involvement in research focused on canine performance issues. Notably, she has explored the use of photobiomodulation therapy to enhance athletic performance and address conditions such as degenerative myelopathy and intervertebral disc disease (IVDD). Dr. Torraca’s dedication to both practice and education continues to make a significant impact on the health and performance of canine athletes.

363 - Help! My Associate Vet is Bullying The New Grads Sep 24, 2025

Show notes

When a new graduate veterinarian joins your team, they bring fresh energy, curiosity, and hope for the future. But what happens when an experienced associate begins to undermine that confidence? Veterinary workplace bullying isn’t always loud or obvious, yet its impact can be devastating. Toxic behavior drives away bright new grads, damages team morale, and creates long-term retention challenges for practice leaders. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dig into a tough mailbag question: “Help! My associate vet is bullying the new grads.” They unpack how leaders can recognize patterns of toxic workplace behavior, the importance of documenting incidents, and strategies for protecting new graduate veterinarians while addressing associate veterinarian conflict head-on.

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode: