The Uncharted Veterinary Podcast

Latest Episodes:

UVP 081: Help! I'm Being Micromanaged! Jul 15, 2020

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UVP 080: How NOT to Promote from Within Jul 08, 2020

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WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a new head technician who just got promoted. Let's get into this episode!! We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted We are supported by Merchant Cost Consulting! Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information.

UVP 079: When Pet Owners Walk in at the Last Minute Jul 01, 2020

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WORKSHOP ALERT! Work Smarter, Not Harder: Interactive Workshop on Thriving in the Summer of COVID - July 15th at 8pm EDT, 5pm PDT! Learn more here: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ This week, Dr. Andy Roark and Stephanie Goss talk about what your options REALLY are when a pet owner walks in right before your veterinary practice closes. How do we handle this (because it is going to happen)?? Let's get into this episode. We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted We are supported by Merchant Cost Consulting! Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information.

UVP 078: Gossiping Doctors Jun 24, 2020

Show notes

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about when associate vets lean into gossip. Is it a show of support or a curse on the culture? Let's get into this! We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted We are supported by Merchant Cost Consulting! Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information. Try Uncharted free for 6 weeks! Gang, to help practices wrestling to respond to COVID-19 we are opening up Uncharted for 6 weeks to help practices survive and even thrive! To give it a try, head over to this link and sign up: unchartedvet.com/product/uncharted-6-week-trial/

UVP 077: Marketing Cheap and Smart - How to Repurpose Content Jun 17, 2020

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This week on the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Melanie Kramer - Director of Uncharted Veterinary Conference and Editorial Director at DrAndyRoark.com to discuss repurposing your blog and social media content to do more with less. ABOUT OUR GUEST: Melanie Kramer is a multimedia producer, editor, video director and producer. In 2011 she helped launch the veterinary consumer site Vetstreet.com which quickly garnered over 3 million unique visitors per month. As executive director she worked with a multitude of veterinarians across the world and was editor and chief of Healthy Pet Magazine. She holds a masters degree in Interactive Journalism from American University and is a former executive editor and photo editor for the AOL.com homepage, where among her duties was featuring compelling pet content — articles, photos and videos — for more than 50 million visitors per month. We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at www.psihealthcareinitiative.com/ We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

UVP 076: Ignored by Management: When Do You Quit Your Job? Jun 10, 2020

Show notes

Uncharted Online Conference is ON US! Grab your spot right now before it's too late! https://unchartedvet.com/uvc-2020-virtual-conference/ We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at https://www.psihealthcareinitiative.com/ This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management oracle Stephanie Goss take a question from the mail bag. What do you do when your practice told you they were going to the next level....but they aren't changing or listening anymore. When do you decide to leave? Let's get into it.

Racial Injustice & Vet Med: What We Can Do Right Now Jun 05, 2020

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In this bonus episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss actionable steps for addressing racial injustice in the veterinary industry. Resources: BlackDVM Network - https://www.blackdvmnetwork.com/ Multicultural Veterinary Medical Association - https://www.facebook.com/groups/MCVMA/ National Association of Black Veterinarians - https://nabvonline.org/

UVP 074: Do Docs on ProSal Get Ripped Off? How About Techs Judged on Skill? Jun 03, 2020

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We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at https://www.psihealthcareinitiative.com/ REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss wade into a $$$ mess. When we pay people for exam room production or for their technical skills, are we hurting our soft skill employees? Let's get into it!

UVP 073: How and When to Go Back to Normal May 27, 2020

Show notes

Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted. REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss discuss when it's time to move vet practices back toward normalcy and how to do it.

UVP 072: Does Your Practice Externship Suck? May 20, 2020

Show notes

Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted. REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mailbag. What makes a good externship? How do you find one? How do you create one? What do you do if you're in a crummy one?? Let's get into it!

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