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In this episode, Tom shares his experience with a failed autopayment on one of his mortgages, sending him into mortgage default. We discuss how this happened and what can be done to avoid this hassle in the future. --- Transcript Before we jump into the episode, here's a quick disclaimer about our content. The Remote Real Estate Investor podcast is for informational purposes only, and is not intended as investment advice. The views, opinions and strategies of both the hosts and the guests are their own and should not be considered as guidance from Roofstock. Make sure to always run your own numbers, make your own independent decisions and seek investment advice from licensed professionals. Michael: What's going on everyone? Welcome to another episode of the Remote Real Estate Investor. I'm Michael Albaum and today I'm joined by my two co-hosts, Tom: Tom Schneider Emil: and Emil Shour... Michael: and today we're going to be talking about an issue that Tom ran into that could easily happen to anyone with a mortgage. So let's get into it. Alright, guys, it's been a minute good to see you both. How are things? Tom: Things are good. Busy got two year olds and three month year olds and life man. It is, it is in it right now. But you know, things are really good. Everybody's happy, healthy. Well, so, can't complain. Michael: Good, good, Emil? Emil: Man. I can't, I feel like it's been forever that the three of us have been on a podcast forever time. Your kid is three months. That's, that's amazing, man. Yeah, same, same thing. I got two kids life is crazy. I feel like I never get to go surfing anymore. So I just like, live in my home gym, because that's the only activity I can do that keeps me occupied and sane. But everything's good, man. So I'm excited to hear what's going on today. Because we were about to tell me what we're like, no, let's just start recording this episode. So I'm very interested to hear what's going on with your portfolio. Michael: Yeah, Tom, just take it away, man bring Emil and everybody listening up to speed on what's been going on in your world and we're going to talk through about how to solve it and how to avoid this type of situation going forward. Tom: I think I'm gonna start with a shorter path of what is going on, and then we can kind of unpack a little bit. So I through the great financing opportunities, I refinanced a ton of my properties and the most recent one that I refinanced I found, you know, sort of a, you know, bad reviews on the lender, but hey, great rate, I complete the refinance, I sign up for, as with all my mortgages, sign up for paperless notifications, I sign up for, I guess, I'm doing a little more meandering one, I sign up for auto payment on my mortgage, my auto payment…, and my auto payment never hits, so it never hits and a couple of months go by, and I get a notice from my credit card that I've got a foreclosure on my record. So I go back to log in to the mortgage, servicer, and I'm blocked, I can't get in. So now the, speeding up the story much faster. I just reinstated my loan and went through a foreclosure never got like notification on this and I am absolutely, you know, kind of in the middle of it right now and that I just reinstated the loan and I'm going through the process of like, kind of demanding that they fix my credit, and all that stuff. So anyways, that's the that is the issue that I've been going through and go ahead, Michael grill me I'm you know, yeah… Michael: Well, just in taking a step back. So you missed the first mortgage payment after the refinance? Tom: Yep, yeah. Michael: Okay. How, how did that happen? Because you signed up for auto pay. Tom: I signed up for auto pay as the first mortgage payment was hitting, and I signed up for it, and figured I was done. The email correspondence I got was, hey, you're all set up for auto pay. What happened is that initial charge hit. So I, the auto pay doesn't work, if you have any amount delinquent. They don't tell them what's on the account. If there's a balance on the account, they don't tell you if their auto pay is not working. Now, I very much like I'm a dummy and I should have noticed in my checking account that there was certain dollars not going out. I have like a bunch of mortgages. So you know, I think this is a mistake by me. I think I am going through right now and you know, paying the you know, few 100 bucks to like make it right. But man, it was kind of easy for me to happen. So go ahead, go ahead, Michael. Emil: I have a question here. Tom. How long, how long of payments did you miss before you went into foreclosure, was it just one missed payment, was it like three months? How long was it? Tom: So I think it was two months. So as I said, I set up the auto payment, where when I finished it, there was like, a balance on it didn't hit and then two months later, I from my Chase credit card, I, hey, by the way, you have some major derogatory marks on your account and, guys, it is really, they make it so hard to like, come back out, like, they blocked me out of my account, because I like immediately tried to log in to pay. So you can't log in your account, they move the paper your loan immediately to this foreclosure, random foreclosure attorney, you know, in the state, I asked to reinstate the loan from that foreclosure attorney, they say, great, we'll send you a response and a quote in seven to 14 days. So I can't even pay I'm trying to get this done with, you know, from the time that I found out about it, there's like nothing you can do and they have various phone numbers associated with the attorney associated with the mortgage servicer and every time you talk to them, get prepared to wait 30 minutes to talk to another human and it's like, they like kind of, are really rooting for you to fail. Because like, that's a huge incentive for them to sell the loan, you know, but, you know, I like resources and time and like, you know, help where I'm able to move this as fast as humanly possible. But it is really just a gut punch every step of the way. Trying to and again, I'm saying like I made a mistake, I should have noticed that it wasn't. But if you look at my email history, the only emails I have from this lender is congratulations, your setup on paperless congratulations, you're set up on eBay and that's it you know. Emil: That's the weird part is that you didn't get like I would think if I'm missing a payment I would get a letter, an email something like hey, you're 30 days past due on your mortgage payment like yeah, what's how do you go straight from miss payment to just like in foreclosure, no correspondence and in foreclosure, that's crazy to me. Tom: They would have sold it and I never would have known about it had chase, like my credit card company not told me this. Now. I will say that. I think it was like Friday, like a week after it moved into foreclosure. I got a letter that was backdated. So today is May 23. Friday was made what 21st. I got a letter that Friday, backdating from May 6, letting me know that I'm in foreclosure and it was like a certified mail from May 6, but delivered on May 19. I mean, it's just really flawed the incentives of these companies and go ahead hit me with some more questions. I got the bloods boiling a little bit, so… Michael: So where are, where do things stand today? Tom: Yeah. So we're in a time where it stands right now. So that seven day period passed or whatever, 10 days where the attorney, perfectly fine attorney doing their job, they sent me this pay off, I pay it off within five minutes. You know, whatever the balance was, I was, I was honestly concerned it was going to be like, you know, 1000s and 1000s of dollars to move it back out. But current interest style interest, yeah, it ended up being a cash, I think it was like somewhere between two and $500, which is like not cool, which like really sucks. But, you know, there's, there's so much appreciation, my loan to value is so low on this property, like, you know, there's much worse situations. So I have reinstated that the attorney gave me a phone number to call to like follow up for making sure auto pay is in place I call the number it turns out it's the wrong group. This is like the group that's having trouble the payment, but it's like, no, you're back with the foreclosure because of reinstating the loan and oh, it looks like you know, you we have received the funds, but you got to call these people tomorrow and it's like if I didn't have like the time and energy and like the resources Michael, thank, you know, introduce me to you know, his attorney to help me out and reaching out to her. It's, it is it is this could easily slip through the cracks and it's just miserable. You know, a couple of other things I'll say on the like, notification piece. So I don't know if anybody else has rental properties, but I get at least 10 phone calls a day from people trying to buy my house, you know, and you know, I have some like spam phone call, like listening stuff that like makes the person talk first. So it's like, it's not some like auto tree. So I mean, they said that they left a phone call, but it's like, ah, you know, I didn't I didn't get one if you did you know you might be using like a phone tree. Am I supposed to answer every one of these, you know, 10 or however many calls a day that I'm getting from a wholesaler who's trying to buy you know all cash whatever it's like, you know, yeah, go go ahead. Emil: I have a funny aside for those I had saw you guys know I'm trying to sell a property in Jacksonville and I just I know they're usually garbage calls when those come in, but I was like, let's see what happens. Like I think I got a couple text messages and emails I like tried to go through the process with them and someone was like, okay, cool, we'll get back to you with a quote tomorrow. Never heard back from any of them. It's hilarious how, like, you guys are spending all this money on lead acquisition, and you guys don't even extend me. You know, lowball offer or something like, just funny anyway, sorry, total aside, then add a comment about. Tom: Dude, it's all in this whole ecosystem, you know, like, as part of the process is them leaving a call with me and it's like, you know, they might have left a call, but it probably just got picked up into these random, you know, spam spammers, you know, I don't know. Yeah… Michael: That's so frustrating. But so if we take a step back, Tom, you said something at the beginning of your story and I'm curious, if you were to do this all over again, would you change your process any other than of course, looking more closely at the, at your bank statements? Like, I'm Tom, I just have drowning in too many mortgages, like too much income? Like, yeah, but like, what do you do differently? How do you ensure this doesn't happen again and what would you say to people listening so that they don't find themselves in a similar situation? Tom: So I got a couple of thoughts on this. Excellent question, Michael, one of them would be, you know, quality does matter obviously, you know, we talk a lot about this podcast, like how important that relationship is with your PM and it's like, don't be penny wise, pound foolish. No more than learning about it. Man, if I could pick up a call and talk to like someone servicing my loan and not have to wait on hold for 30 minutes? Like there's some real value in that. So would I be willing to pay like a few more bits up on my debt servicing? I think so. Like this is, this has been really painful. So like, I would, instead of just like always hunting for the absolutely lowest like mortgage payment. If you have the time to like, navigate through whatever hellscape…. Michael: Welcome your real estate, folks, it's gonna get to be a hellscape and run the gauntlet. Tom: Yeah, no, no, I, I, you know, I love my rental problem are the reviews are great. They're awesome but like, this is for sure been one of the more kind of like frustrating incidents about it. So back to your regular original question, what would I do differently, I had a lender that was great and I was hoping to get a little bit lower an interest rate, and it was a little bit lower, but like, not enough to have a simpler process, where I just have one lender that's managing everything, and I can call them and talk to them, you know, when I when I need to. So that would be it. The other would be around the fund flow thing I you know, we talked about that before is every month there's gotta be expectations about what money money is coming in, and what is coming out the right and left side of the ledger and I was lazy about it. I you know, I had like a sheet and I kind of just didn't think twice about it and, you know, life gets busy sometimes with kids, work, you know, all that stuff. But like, if you're gonna play this game, like, man, what a what a dumb way to get tripped up on it and I think like a, knowing what the CYA is, you know, he gets familiar with that… Michael: Very much so... Tom: Cover your butt, yeah and what is that making sure that your debt servicing is in place, is a big one. So, you know, my sort of 10 sense on it. I'm going through the experience. Emil: Guys, what is CYA? I've never heard that. Michael: It stands for cover your cover your V height with an A. Emil: Huh, got it got it. This is probably a good place for us to give a little shout out to stessa you know, if you're if you're using stessa and probably checking it once a month, probably would have come up. So go hop on the stessa train, stessa.com. Tom: Yeah, it's good a great point Emil. Michael: Great, great, great point, like, yeah, that stuff would have been highlighted for sure. Oh, man. So I think that's something that I share sentiment that I share, Tom is like paying a little bit more on your interest or your loan products for service like to be able to pick up the phone and have a conversation with a live person I think is so invaluable and I think it's a shame because it's one of those things that you don't realize how valuable it is until you need it and it's oftentimes too late. So that's a great you know, a great tidbit for folks. Tom: And super relevant you know, insurance right insurance the same thing like if you're trying to like get a claim like I can imagine a situation similar to this where you're hunting for the absolutely lowest premiums and hey, guess what, you bought a piece of paper like you know, it hits the fan I mean, this is like you know, smart, smart money you know Pennywise Pound Foolish the thing. Property Management, like if you're if you're chasing the cheapest dollar like you may get away with it or you may not and like there's something to be said for sure about the quality side… Michael: Yeah, absolutely. So going forward, what do you do differently? Tom: Yeah, well going forward? Well, one of them is, you know, there's going to be I is kind of fighting tooth and nail to get this like expunged from my record. Just because it's so silly like it was there for like two days. And I think I have like, really pretty reasonable documentation against that this was like, almost a wrongful because I mean, maybe they did, like call me or something. But I like I didn't realize it, but like my email trail. So going forward, I don't t…
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