The Service Design Podcast

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EPISODE 21: Awards winners - Ella Walding Feb 04, 2018

Show notes

Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt After her studies Ella started working as a service designer at innovation unit.

EPISODE 20: Awards winners - Design in Schools Feb 04, 2018

Show notes

This year Service Design award for systemic change in education went to 'Design Managers Australia (DMA)' and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.

EPISODE 19: Chris Ferguson CEO Bridgeable Jan 31, 2018

Show notes

Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver great customer experiences though designing organisational en service-system level changes inside these companies.

EPISODE 18: ARENA live blockchain edition Jan 19, 2018

Show notes

BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting for Service Design. Distributed Blockchain is a distributed technology, a blockchain run on multiple nodes that can should on different physical locations. When one node is compromised, nothing in the blockchain is lost. Immutable The assets in a blockchain can not be duplicated or changed without recording the action to do that change. With a blockchain it's not possible for two people to have two different instances of the same data. Secure On top of these aspects the security to access one asset in a blockchain is huge and each asset has its own security. Transparent A blockchain can be designed to be entirely transparent, recording and sharing every single transaction that happen in the blockchain. These benefits are qualities that traditionally are taken care of by human-beings in transactional processes. When we think of transferring credit, property or certificates, it is people who ensure that this happens in a reliable, transparent and fair way. With blockchain we have a technology that can potentially take over some of these human processes and this will affect the experience of these processes and have consequences for the people involved. It is therefore only natural that we are highly interested in exploring what blockchain can mean for our work. We chose blockchain as the topic for our latest ARENA event and we recorded the round table conversation with the speakers.

EPISODE 17: Scaling Service Design: a conference 2017 recap and our reflections Jan 03, 2018

Show notes

We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers from all over the world, volunteers, organisers and many more. You can find a compilation of all these interviews and our own recap here.

EPISODE 16: Tanarra Schneider: Group director at Fjord Chicago Nov 07, 2017

Show notes

Tanarra Schneider is group director at Fjord Chicago where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.

EPISODE 15: 10 Years Service Design Network Conferences Oct 03, 2017

Show notes

This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal highlights and get us excited for the upcoming conference. Have a listen in anticipation of the next edition and come and find us to say hello in Madrid. INTERESTING LINKS Conference Programme The Power of Ten - Ten years of Service Design conferences Birgit on Twitter Alex on Twitter Jamin on Twitter Service Design Podcast is brought to you by David Morgan & Stina Vanhoof from Knight Moves and the Service Design Network

EPISODE 14: Lego Serious Play with Per Kristiansen Sep 22, 2017

Show notes

Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book "Building a Better Business with the Lego Serious Play method. We talk to Per all about the early days of Lego Serious Play and what makes it such a great tool.

EPISODE 13: My social sabbatical Aug 24, 2017

Show notes

Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer. In the following four years he founded his own company Prezly, where he put his heart and soul in. After these ten years of hard work he wanted to shift his energy towards more meaningful challenges. Even though he really loved his job he felt that he should do something else that matters even more. So he took the brave decision to go on a one year Social sabbatical. The word sabbatical might make you thing he is taking a rest but that's definitely not the case! Fredrik is taking ten internships in one year in organisations he would like to do something meaningful for.

EPISODE 12: Esben Groendal on Service Design in Japan and much more Jul 17, 2017

Show notes

Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at Aalborg University and the initiator of the Service Design Tour.

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