The Service Design Podcast

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EPISODE 40: Tom Szaky at the Global Service Design Conference Mar 10, 2020

Show notes

Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a global circular shopping platform that brings multi-use packaging into our daily shopping. Tom closed the Global Service Design Conference in Toronto with his talk 'Loop: Solving for Disposability While Maintaining Its Virtues'. We managed to sneak in a 25 minute interview with him right before his talk!

EPISODE 39: JOHN POWELL - We Have Met The Enemy and They Are Us Feb 17, 2020

Show notes

John Powell is design director at Hypergiant, an agency focussed on Artificial intelligence for leading global enterprises and governments. John's talk was titled 'We Have Met The Enemy and They Are Us. He talked about the social challenges humans created over the years and how it is time for designers to take responsibility!

EPISODE 38: Steph Hay on designing for trust Jan 23, 2020

Show notes

Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk 'Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the 'I love you' metric can teach you!

EPISODE 37: RELIVE THE TORONTO GLOBAL SERVICE DESIGN CONFERENC Nov 27, 2019

Show notes

Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walked around with our microphones again and bumped into many interesting designers from all over the world. We talked to the organisators of this year conference and the organisers of the 2020 edition in Copenhagen. We already had a quick chat with some of the service design award winners. Off course we will invite them for a longer interview again later this year! We talked to many speakers, fellow podcasters, volunteers, etc. We hope you enjoy this episode and relive the conference!

MINI EPISODE - SDGC19 CHRIS FERGUSON Sep 23, 2019

Show notes

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year's edition of the conference.

Mini episode - Anticipation for #SDGC19 Sep 06, 2019

Show notes

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

EPISODE 35: PLAYMOBIL PRO WITH VICTORIA DOBBIE Jul 30, 2019

Show notes

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market.

EPISODE 34: ARENA LIVE - THE FUTURE OF WORK Jun 26, 2019

Show notes

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations? In our 34th episode of our podcast you can listen to the ARENA round table discussion, i.e. an interview with the speakers of the evening and questions from the audience.

EPISODE 33: Award winner - Tesco Bank & Modern Human May 03, 2019

Show notes

Tesco Bank and Modern human won the 'best in private sector' service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients. Read the whole story

EPISODE 32: Award winner - Fjord & the West Midland Police Mar 18, 2019

Show notes

Fjord en West Midland Police won the award best in public sector for their project 'Developing a police force's digital experience for citizens'. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior service design at Fjord and is now working as a freelancer.

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