The Safety Moment by Utility Safety Partners

Latest Episodes:

Podcasting for Safety – Coffee with Jim and James Aug 30, 2023

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In this episode we meet James Cross and Jim Schauer, both of Energy Worldnet known for innovative solutions within the natural gas sector. When the COVID-19 pandemic struck, that put an abrupt stop to their normal participation in public events. How could they get out and about when everyone was locked inside?

Then James had an idea. Why not start an industry podcast? You can do that from home easily. This episode highlights the surge of unexpected positive feedback they’ve gotten to their podcast.

Guests: Jim Shauer and James Cross
Check out the Coffee with Jim and James podcast https://www.energyworldnet.com/coffee-with-jim-and-james

Have a look at their LinkedIn Profile https://www.linkedin.com/showcase/71816740/admin/feed/posts/

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Behind the Headset – How USPs Contact Centre has evolved from Efficient to Effective Aug 16, 2023

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Like all Contact Centres, the one at Utility Safety partners has experienced an evolution that has reshaped the core of USPs operations. It’s moved from a traditional concept of a centralized nucleus to a flexible and distributed model. Work methods and management approaches have changed. Conventional metrics have shifted from focusing solely on efficiency to a holistic approach that prioritizes customer service.
Guests:
Sher Kirk, Director of Operations, Utility Safety Partners
Josef Rosenberg, Contact Centre Manager, Utility Safety Partners
Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

The Importance of Empathy in Crisis Communications – Part Two with Jon Lovink Aug 02, 2023

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When it comes to crisis communications there’s nothing more important than empathy. The ability to demonstrate sincere concern and understanding for people becomes the catalyst for fostering trust and support.

People need to know you care, before they care what you know.

In part two of Mike’s chat with Jon Lovink – empathy, and why you should care about it.

Guest: Jon Lovink, Lovink Media
Email Jon jlovink@lovoinkmedia.ca
Website https://lovinkmedia.ca/

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Crisis Communications – Part One with Jon Lovink Jul 19, 2023

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In this episode we dive into the crucial topic of managing communications during emergency situations. Jon Lovink, a renowned expert in the field and founder of Lovink Media, shares his expertise.

Here we focus on the aspect of emergency management communications, emphasizing the importance of being prepared to address the public and navigate media scrutiny when faced with challenging events.

Guest: Jon Lovink, Lovink Media
Email Jon jlovink@lovoinkmedia.ca
Website https://lovinkmedia.ca/

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

From Infrastructure Resources to The Excavation Safety Alliance Jun 28, 2023

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You might be familiar with Infrastructure Resources which began back in 2003 through various trade shows and fairs. It is now evolving into The Excavation Safety Alliance.
In this episode we speak with both Scott Landes who led the formation of Infrastructure Resources and Whitney Price who will lead the charge going forward for The Excavation Safety Alliance. What’s next for the ESA?
Guests: Scott Landes, outgoing President and CEO Infrastructure Resources Whitney Price, VP Operations the Excavation Safety Alliance Excavation Safety Alliance website https://excavationsafetyalliance.com/
Whitney on LinkedIn https://www.linkedin.com/in/whitney-price-8aa61916/
Email whitney@ir-savinglives.com
Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Navigating the Legislative Journey for Public Safety and Prosperity Jun 14, 2023

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Mike Sullivan and Ian La Couvee discuss the challenges they’ve faced in the legislative journey they embarked on 18 months ago. It's a simple ask, to have any owner/operator of buried utilities in Alberta be required to become a member of Utility Safety Partners. Make one notification, truly one notification.
But there’s a growing disregard for facts in political discourse and a need for reasonable and informed discussions after elections. Utility Safety Partners remains determined to push for new legislation focused on public safety and economic prosperity.

As Alberta’s political landscape has shifted, Concentric Public Affairs, in helping Utility Safety Partners has had to adopt a more creative approach to achieving the end goal. And the key strategy is to gain support from all sides of the legislature.

Guest Ian La Couvee
Website https://concentricpublicaffairs.com/

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Line Search Before You Dig - UK May 31, 2023

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Just over 50% of Great Britain’s utility infrastructure is protected by Line Search Before You Dig. That’s more than one million kilometres of pipes, cables, gas, high pressure fuel, water, and telecoms / fibre optic networks.

They receive more than 16,000 searches per day.

If you’ve ever been curious about the way underground infrastructure is kept safe in the UK, this is the episode.

Guest Richard Broome: Executive Director of Linesearch before u dig, UK

https://lsbud.co.uk/

Watch the You Tube Video of the pipeline hit in 2022 in Derbyshire that Richard mentions

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

How Best Practices Evolve May 17, 2023

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A best practice is generally understood to be a professional procedure that is accepted or prescribed as being the most correct, or most effective. But what exactly goes into determining best practices?

And when should a best practice evolve into legislation?

Gordon Campbell is an OQ Evaluator with ACON Utilities in Ontario. He’s worked in best practices with the ORCGA and the CCGA.

Ed Plant is with TEP Right of Way Coordination and a former City of Edmonton Right of Way manager and roadway designer.

Guests:
Gordon Campbell, Chair CCGA Best Practices Committee
CCGA Best Practice Committee

Ed Plant, Chair Utility Safety Partners Best Practices Committee

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Sea to Sea for PTSD - Chad Kennedy's Story Apr 26, 2023

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After a career in law enforcement Chad Kennedy knew he was suffering from PTSD. He’d seen the signs before… in his father.

One night, hell bent on destruction and suicide, he eventually passed out, waking up in the morning to a surprise. In his drunken stupor he’d gone on social media. He had somehow pledged to walk across Canada, to raise awareness for PTSD, and people were responding to him.

He didn’t remember any of it. But now he had to do it. In August last year Chad and his team at Sea to Sea for PTSD wrapped up the first leg of the cross-Canada trek in Montreal (having started on the west coast). This June, he’ll pick it back up in Quebec City, walking all the way to St John’s Newfoundland.

In this episode Chad shares his personal story. And if you’ve trouble recognizing him on the road, he’s the one walking 50 kms per day, coffee in one hand, cigarette in the other.

Guest Chad Kennedy, Sea to Sea for PTSD
Website https://www.seatoseaforptsd.ca/
Donate https://www.seatoseaforptsd.ca/donate

Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

Promoting Safety in a Digital World Apr 12, 2023

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Safety needs reminders, constantly. Public Awareness.
Once upon a time that meant pamphlets, billboards, radio and TV ads. All of those are still part of the promotional mix but new digital tools are being added like geo fencing, social media strategies, and even generative AI. Not only do they allow for better targeting but provable success statistics.
This is a significant change in recent years to the marketing landscape. One company that’s picked up on that is ATCO Gas. As members of Utility Safety Partners they’re already helping to promote safety but they’ve also gone the extra mile with additional campaigns – one of which recently won an award.
Guest: Sandra Cuadra, ATCO Gas
Twitter @ATCOGas https://twitter.com/ATCOGas
LinkedIn ATCO Gas https://www.linkedin.com/company/atco-gas/
LinkedIn Sandra Cuadra https://www.linkedin.com/in/sandracuadra/
gas.atco.com/DigSafe
gas.atco.com
Follow The Safety Moment via Utility Safety Partners on Twitter @Utility_Safety
We’re also on Instagram @click_before_you_dig
Got an episode idea? info@utilitysafety.ca

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