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    Government

    The Public Sector Show by TechTables

    Where Public Sector CIOs Become Better Leaders. TechTables helps public sector CIOs and their teams become better leaders through real conversations, relationships, and trusted insights.

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    Copyright: © Levity Media LLC

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    Latest Episodes:
    Interview with Mike Giallombardo, Entrepreneur & Member of the Florida House of Representatives Jun 29, 2022
    Show notes

    Join Joe in this can't-miss conversation with Mike about what it's like to be a Husband-Father-Combat Veteran-Small Business Owner... and Represent The 79th District of Florida.
    Connect w/ Mike: LinkedIn
    Website: https://www.irisintelgroup.com/
    Show Notes:
    Mike's background & story (serving in Iraq and transitioning back to civilian life)
    Finding a new mission and building businesses
    Fostering technology and innovation
    The 3 major verticals in Florida, and what Mike likes about Texas business that he wants to see in Florida
    Florida's Cybersecurity Council
    House Bill 7055, requiring state agencies and local governments to report cybersecurity and ransomware incidents, as well as provide training
    The concept of legislative agility and the importance of understanding your audience, rewarding hard work, and moving quickly and efficiently
    and much more!
    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com


    Ep.101 How to Find and Identify Great Leaders with J.R. Sloan, CIO, State of Arizona Jun 29, 2022
    Show notes

    Featuring J.R. Sloan, CIO, State of Arizona


    Show Notes:

    In this episode of The Public Sector Show by TechTables, J.R. Sloan, the CIO for the state of Arizona, joins us to discuss the challenges and successes of leading digital transformation and technology initiatives within a federated state like Arizona. From managing relationships with over 120 agencies to measuring success in a human-centric way, J.R. shares key insights into his approach as a leader and the impact of his work on Arizona's digital experiences. Listen in to discover how J.R. Sloan's leadership is shaping Arizona's technology landscape and digital government program.

    Timestamps

    00:39 - Introduction to J.R. Sloan and his role as the CIO for the state of Arizona.
    01:37 - J.R. Sloan's journey and experiences within the public sector and the digital government program.
    05:32 - The parallels between serving franchisees in the private sector and serving the 120 different agencies in the public sector.
    06:23 - How success is measured in the public sector and the qualitative and quantitative metrics used for evaluation.
    08:39 - Maintaining a human-centric approach while engaging with team members and leaders across agencies.
    09:42 - The aspiration to deliver an Amazon-like digital experience for citizens and the efforts towards achieving this goal.
    11:08 - Empathy and understanding the citizen's perspective in driving digital experiences.

    ⭐️ Leave a Review


    If you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!

    You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏


    🔗 Connect with TechTables


    LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

    LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

    Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

    Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠

    Website ⁠https://www.techtables.com/


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

    Ep.100 Unstoppable: How Arizona and Texas Are Leading the Way in Cybersecurity with Tim Roemer, Arizona Director of Homeland Security & State CISO, State of Arizona & Nancy Rainosek, State CISO, State of Texas Jun 22, 2022
    Show notes

    Featuring Tim Roemer, Arizona Director of Homeland Security & State CISO, State of Arizona & Nancy Rainosek, State CISO, State of Texas


    Show Notes:


    In today's landmark 100th episode of The Public Sector Show by TechTables, we dive deep into the forefront of state cybersecurity with Arizona's Director of Homeland Security, Tim Roemer, and Texas CISO, Nancy Rainosek, exploring how they're pioneering defenses against digital threats and ramping up cybersecurity efforts across their states. Discover the strategies behind Arizona and Texas's leading cybersecurity initiatives and understand the critical role of preparation, practice, and partnerships in safeguarding the digital frontiers of our local governments. Tune in as we unravel the rising tide of cyber resilience in the Phoenix Live Podcast Tour Series.


    Timestamps


    0:00 - Intro
    02:55 - Tim Roemer's pivot from college football to cybersecurity excellence
    07:45 - The transformative incident: Texas' 23-governments ransomware attack response
    10:20 - Nancy Rainosek on uniting the military and emergency services for cybersecurity
    12:58 - Arizona's social media strategy for cybersecurity awareness with Tim Roemer
    15:27 - Strengthening local government cybersecurity through collaboration and training
    18:19 - Involving students in state-level cybersecurity initiatives
    20:15 - Making cybersecurity understandable to legislators to secure crucial funding
    23:40 - Using maturity ratings to showcase cybersecurity improvements to lawmakers
    26:35 - Gamification and positive reinforcement techniques in cybersecurity training
    29:12 - Steve Bell's exploration into the role of cyber insurance in risk management
    31:46 - The preference for prevention over ransom payments in cyber-attack strategies
    37:18 - The parallels between disciplined practice in sports and preparation in cybersecurity
    40:05 - The necessity of having a detailed playbook for cybersecurity threat scenarios
    43:10 - Adoption of regional security operations centers and their impact
    45:32 - Successful local government engagement in university-partnered cybersecurity initiatives

    ⭐️ Leave a Review


    If you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!


    You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏


    🔗 Connect with TechTables


    LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

    LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

    Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

    Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠

    Website ⁠https://www.techtables.com/


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

    Ep.99 Zero to One: Building From the Ground Up with Doug Lange, VP of IT Strategy at Choice Hotels International and fmr. CSO for the State of Arizona Jun 14, 2022
    Show notes

    Featuring Doug Lange, VP of IT Strategy at Choice Hotels International and fmr. CSO for the State of Arizona


    Connect w/ Doug: https://www.linkedin.com/in/dmlange/


    Show Notes:

    In this episode, we sit down with Doug Lange, former Chief Strategy Officer for the State of Arizona and current VP of IT Strategy at Choice Hotels, to discuss his transition from the public sector to the private sector. We dive into the differences in speed and execution, exploring how the urgency in the private sector differs from the public sector. Additionally, we examine Doug’s unique approach to fostering a culture of creativity and empowerment in the workplace.

    Timestamps

    00:00 - Introduction to Doug Lange, sharing his background and current role at Choice Hotels.
    01:21 - Doug's role in encouraging the host to go live and in person for the podcast.
    02:26 - Reflecting on the journey from episode 22 to the present, highlighting the growth and development within the public sector.
    03:46 - Exploring the book "Zero to One" by Peter Thiel and its influence on Doug's approach to speed and innovation in the private sector.
    05:20 - Comparing the complexities and motivation in government versus the private sector.
    06:36 - Discuss collaborative efforts and competition in the private sector compared to the community aspect of the public sector.
    08:10 - Exploring the urgency and speed of execution in the private sector versus the public sector's risk-averse environment.
    09:53 - Doug's thoughts on a potential return to the public sector and the areas that could be improved to foster growth and innovation.
    14:16 - Addressing the concept of the slowness of government and how it balances with Doug's experience transitioning to the private sector.
    18:34 - The "Speaker's Journey" career series and the impact of personal stories and vulnerabilities on team dynamics and collaboration.
    21:06 - Sharing Simon Sinek's video and the power of openness and vulnerability in building diversity and fostering passion within a team.

    ⭐️ Leave a Review


    If you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!


    You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏


    🔗 Connect with TechTables


    LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

    LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

    Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

    Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠

    Website ⁠https://www.techtables.com/


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

    Ep.98 Interview with Justin Fair, CIO, City of Goodyear & Bradley Pristelski, CIO at CommonSpirit (S.W.) Jun 07, 2022
    Show notes

    Featuring Justin Fair, CIO at the City of Goodyear & Bradley Pristelski, CIO at CommonSpirit (Southwest)
    Connect w/ Justin:
    https://www.linkedin.com/in/justin-fair-537772a/
    https://twitter.com/FairTime81
    Summary
    Justin Fair, CIO at the City of Goodyear & Bradley Pristelski, CIO at CommonSpirit (S.W.), discuss how medical I.T. experience has helped them both as CIOs and the similarities and differences between the private and public sectors when it comes to consolidating systems and applications. They also dive into how to create buy-in for teams, the importance of mission, goals, and implementation, along with the challenges of managing teams and the importance of speed in government.
    Timestamps
    0:00 Intro
    2:14 Give ownership to create buy-in
    3:55 Justin's journey from healthcare to public government
    4:20 Goodyear Top 10 fastest-growing cities
    5:07 How has Justin's decade of medical IT experience influenced him as City CIO
    5:23 How to engage the city from a public policy, technology, and healthcare multiple set of perspectives when building out a smart city
    9:41 How the City CIO and City Manager are collaborating in building out their smart city master plan
    12:30 What is Common Spirit focusing on, and how have those points grown their company?
    14:52 How to Create Buy-in 1. The Why (mission) 2. The What (goals) 3: The How (implementation)
    16:46 How do you get your team to buy into the mission?
    20:00 Building Credibility & Relationship
    Sign up for Behind the Mic by TechTables:
    ⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.
    ⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.
    ➔ Subscribe here: https://www.techtables.com/
    Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.
    ➔ Sign up here:
    Follow TechTables:
    💻 website ➔ https://www.techtables.com/
    🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/
    🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/
    🐣 Twitter ➔ https://twitter.com/thejoetoste
    Listen on:
    🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
    🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL
    📡 Subscribe to the TechTables Channel: @techtables
    Check out new episodes on https://www.techtables.com/
    And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.
    Whenever you're ready, here are 5 ways I can help you:
    → Newsletter - subscribe for free.
    → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com
    → Live Events - stay in touch about locations and dates in 2023!
    → Book me to speak - click here!
    → TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com.
    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com


    #96: Heavy is the Head that Wears the Crown May 30, 2022
    Show notes

    Featuring JP Dinnell, former U.S. Navy SEAL JP is a former U.S. Navy SEAL and now a Leadership Instructor, Speaker, and Strategic Advisor with Echelon Front, where he serves as Director of Experiential Leadership Training Programs.
    JP spent nearly a decade in the SEAL Teams with three combat deployments. Sent to the violent terrorist stronghold of Ramadi, Iraq in 2006 with SEAL Team Three’s Task Unit Bruiser, J.P. served as point man, machine gunner, and lead sniper for Delta Platoon opposite the American Sniper, Chris Kyle, who was in Charlie Platoon.
    For his leadership and courage under fire, JP was awarded a Silver Star, 2 Bronze Stars with Valor and the Army Commendation Medal with Valor helping Task Unit Bruiser to become the most highly decorated special operations unit of the Iraq War.
    He worked closely with SEAL Officers Jocko Willink, his Task Unit Commander, and Leif Babin, and was the driving force on many of the daring combat operations Jocko and Leif wrote about in Extreme Ownership.
    Connect: LinkedIn, Twitter, Instagram
    The worst day of my life is somebody's dream. They would love to have those hardships because if they had those hardships, that meant they have all the other stuff that I have. ~ JP Dinnell
    Working your nine-to-five and going to the gym for an hour is not grinding it out. You're doing what humans are supposed to do. I look at people with two to three jobs, raising kids, and trying to go to school to get a degree -they're grinding ~ JP Dinnell
    You've been to the monster, you've read the books, you've listened to podcasts. You know this to be true. You can't fake ownership. You have to believe it. You have to truly look at the situation and find ways to make it your fault. And the problem with that is that means that you're going to have humility ~ JP Dinnell
    In today's episode, we cover:
    (02:55) JP shares his journey "From 222 to 28:" Who quits and who endures? And what kind of mindset do you need to triumph?
    04:30) From "Need to Know" to "Here's What I Know-" Using Truth to Build Trustworthy Teams
    (09:50) How changing one's perspective can be life-changing
    (15:49) What makes a good Navy Seal? What makes a good person in society? JP's answer may surprise you.
    (17:29) Real advice on how to climb out of the dark places in life
    (30:24) The danger of complacency, and how to fight it- every day.
    (33:08) Why protecting your marriage should be one of (if not the) most important priorities in your life
    (35:20) Have you ever thought, "I'm not a manager or a boss so therefore I'm not a leader?" JP disagrees and explains why you don't need a title to be a leader.
    (39:32) JP lists his top 3 pieces of advice for achieving an elite level of mastery
    (49:42) How to channel stress to build rather than destroy
    We send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.
    Sign up for Behind the Mic by TechTables https://www.techtables.com/
    Listen on:
    🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
    🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL (timestamps, audience Q&A)
    Follow us:
    LinkedIn TechTables https://www.linkedin.com/company/techtables/
    LinkedIn - Connect with Joe! https://www.linkedin.com/in/jtoste/
    Twitter https://twitter.com/thejoetoste
    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com


    The Importance of Experiential Learning with Vanessa Hammler Kenon, Associate VP, UT San Antonio May 24, 2022
    Show notes

    Today on the Public Sector Show by TechTables, we talk about experiential learning, innovative solutions trending at universities, the "mission pyramid," and more with Dr. Vanessa Kenon, Associate Vice President of Technology Compliance and Community Engagement, UT San Antonio.
    Connect with Vanessa: https://www.linkedin.com/in/vanessa-hammler-kenon-69933554/
    Time Stamps
    00:00 Intro
    02:43 The mission pyramid
    04:55 Experiential learning
    13:21 Connecting students into the tech workforce
    15:58 Is excellence disappearing from education today?
    23:33 Replacing complacency with curiosity
    29:04 Teaching about digital/analog with Teddy Ruxpin
    33:57 Innovative solutions trending for students
    40:57 Outro
    Whenever you're ready, here is the one way I can help you:
    → Join the TechTables+ Community Today
    https://www.techtables.com/signup
    Listen on:
    🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
    🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL
    📡 Subscribe to the TechTables Channel: @techtables
    Check out new episodes at https://www.techtables.com/
    Sign up for Behind the Mic by TechTables:
    ⭐️ New Podcast Episodes are delivered right to your inbox.
    ⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.
    ➔ Subscribe here: https://www.techtables.com/
    Follow TechTables:
    💻 website ➔ https://www.techtables.com/
    🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/
    🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/
    🐣 Twitter ➔ https://twitter.com/thejoetoste
    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com


    Government Complacency Breeds Mediocrity with Todd Ryan, fmr. CIO, Hillsborough County Sheriff’s Office May 10, 2022
    Show notes

    A big thank you to our brand partners who keep this podcast free to the listener:
    Nagarro Public Sector is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro Public Sector offers expertise in Digital Services, Legacy Modernization, Case Management, Data & Analytics, Service Desk, Cyber Security, and more. To learn more, check out https://www.nagarro.com/
    On this episode of The Public Sector Show by TechTables, we speak with Todd Ryan, fmr. CIO for Hillsborough County Sheriff's Office, about creating a team that wants more for the communities they serve, creating generational change through opportunities that work, how to change perception through delivering results, and more.
    Connect with Todd: https://www.linkedin.com/in/toddryan/
    Time Stamps
    00:00 Intro
    02:32 From Entrepreneur to Sheriff's Office
    07:45 Entrepreneurial Lessons
    09:03 Making Automation Work for the People
    11:36 How to Create a Team of Doers
    13:49 Lead by Why's not How's
    15:07 Is your team a golf course or a rose bush?
    18:07 Mission-based hiring
    22:53 Creating Generational Change
    26:49 On Florida Cybersecurity perception and follow-through
    36:12 The most fulfilling part of Todd's job
    39:56 Outro
    Whenever you're ready, here is one way I can help you:
    → Join the TechTables+ Community Today
    Sign up here for TechTables+ https://www.techtables.com/signup
    Listen on:
    🎙️ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549
    🎙️ Spotify: https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL
    📡 Subscribe to the TechTables Channel: @techtables
    Check out new episodes at https://www.techtables.com/
    Sign up for Behind the Mic by TechTables:
    ⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.
    ⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.
    ➔ Subscribe here: https://www.techtables.com/
    Follow TechTables:
    💻 website ➔ https://www.techtables.com/
    🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/
    🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/
    🐣 Twitter ➔ https://twitter.com/thejoetoste
    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com


    Ep.80 Envisioning Equity through Broadband with Jim Weaver, Secretary for Information Technology / State CIO at State of North Carolina Apr 01, 2022
    Show notes

    Show Notes

    Jim Weaver, Secretary for Information Technology & CIO for the State of North Carolina. Jim leads the agency responsible for strategic IT planning and the procurement and delivery of IT services and solutions as well as cybersecurity. In today's episode, we cover Jim's unique perspective on North Carolina's leadership in expanding equity through broadband access and affordability across the state.


    We know that in some cases it's 2-3% of a family's income to pay for the cost of internet. And during the times of the pandemic and the economic upheaval that we saw in 2020, there was a choice between access to these types of benefits, if you will, versus putting food on the table ~ Jim Weaver About 10% of our state, or about 1.1 million individuals, do not have access to the internet today here in North Carolina. And that's terrifying ~Jim Weaver Schools now, as we've seen, aren't necessarily a schoolhouse. Our world has changed a lot because of COVID. And so we have to look at delivering service wherever they're at and when the individual needs it ~ Jim Weaver


    Powered by: Verizon Public Sector

    And a huge thank you to Verizon Public Sector. This live podcast would not be possible without the support of Verizon. Verizon is redefining the front line for first responders, educators, and K-12 students. As a high school basketball coach working with young student-athletes I love the important mission Verizon is filling at the federal, state, and local levels working to close the digital divide by investing in high-speed internet infrastructure, access, and affordability across the nation. Learn more about Verizon Public Sector by heading to verizon.com/business/solutions/public-sector/.


    In today's episode you will learn:

    [02:18] What are three key strategies in North Carolina's $1.2 billion holistic approach to providing broadband to all areas- rural, suburban, and urban- throughout the state?

    [06:18] What is North Carolina doing well that has been attracting high-tech industries to the state? And what does Jim envision needs to be done in order to sustain those opportunities?

    [08:11] How is North Carolina addressing the digital equity divide differently than what has been done in the past? Jim Weaver talks about the governor's plan for 100% connection for households with school-aged children.

    [16:40] Jim identifies what he terms as the Four Pillars of Digital Transformation and where they are headed with each

    [29:15] The importance of agility in organizational structure

    [00:18] + [23:39] Can a die-hard Yankees fan and Red Sox fan peacefully coexist? The friendly banter begins here, and continues in Raleigh on TechTables' first Suite Talk: Grillin' & Chillin' event, coming up on July 22nd, 2022

    ⭐️ Leave a Review


    If you enjoy listening to the podcast, ⁠please do leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!


    You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏


    🔗 Connect with TechTables


    LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

    LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

    Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

    Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

    Interview with Darrell Tompkins, CIO, Texas Water Development Board Mar 29, 2022
    Show notes

    Featuring Darrell Tompkins, CIO, Texas Water Development Board
    Connect with Darrell: https://www.linkedin.com/in/darrell-tompkins-0992132/
    Sponsor: Nagarro Public Sector
    Nagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/en.
    Summary
    In the podcast episode featuring Darrell Tompkins, the CIO of the Texas Water Development Board, the importance of customer service in the IT profession was discussed. Darrell's background in hospitality and technology helped him to anticipate customer needs and provide solutions before they were asked for. He emphasized the importance of providing excellent customer service and how it can make a customer's life easier. Additionally, Darrell discussed the role of the Texas Water Development Board in providing loans to local governments and communities for water supply and water quality projects, as well as new flood mitigation initiatives.
    Timestamps
    0:00 - Intro
    3:15 - Customer service and relationships are critical pillars to success
    7:46 - First solutions implemented at the Four Seasons
    9:30 - The 3P’s: People, Product, & Profit
    12:55 - Why are people and culture so important to any organization
    16:12 - The importance of culture in sports
    20:14 - Building a winning team
    23:58 - The types of projects the Texas Water Development Board engages in throughout the state.
    Sign up for Behind the Mic by TechTables:
    ⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.
    ⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.
    ➔ Subscribe here: https://www.techtables.com/
    Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.
    ➔ Sign up here:
    Follow TechTables:
    💻 website ➔ https://www.techtables.com/
    🤝 Company LinkedIn ➔ https://www.linkedin.com/company/techtables/
    🤝 Connect w/ Joe on LinkedIn ➔ https://www.linkedin.com/in/jtoste/
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