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    Business

    The Product Experience: a Mind the Product podcast

    The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

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    Copyright: © 2022 The Product Experience

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    Latest Episodes:
    The missing skill that's costing product managers their jobs - Dave Wascha (CPTO and Advisor) Apr 02, 2025
    Show notes

    Product management is facing a crisis — and Dave Wascha calls it The Reckoning. In this episode, Dave joins Lily and Randy to unpack the growing backlash against the product profession. He shares stories from his time at Microsoft, Moonpig, and Zoopla, revealing why product people lost the room — and how to win it back.

    Featured Links: Follow Dave on LinkedIn | 'Product Management is NOT dead' feature by Dan Olsen | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pratt

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    What product people can learn from mergers and acquisitions - Vincent Jong (CPO, Dealfront) Mar 26, 2025
    Show notes

    Mergers and acquisitions are often seen as boardroom strategy – but it's becoming ever more important for product leaders to be key stakeholders in the process. In this live interview recorded at #mtpcon London 2025, Randy sits down with Vincent Jong, CPO at Dealfront, to explore the real, unfiltered lessons of product leadership during M&A.

    Vincent shares stories from inside two major integrations offering tactical insight into what product teams need to know, how to spot risk before it's too late, and why defining success early is critical.

    Featured Links: Follow Vincent on LinkedIn and his website | Join Vincent at Saas on The Beach event in May | Buy Vincent's book 'Product-Led Sales: Combine the Best of Product-Led Growth and Sales' | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pratt

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    How to set up your product org for success - Trisha Price (CPO, Pendo) Mar 19, 2025
    Show notes


    Featured Links: Follow Trisha on LinkedIn | Pendo | Trisha's 'The future of product management' talk at #mtpcon roadshow Amsterdam 2024

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    How Duolingo built an AI conversation bot - Zan Gilani (Principal Product Manager, Duolingo) Mar 12, 2025
    Show notes

    In our latest conversation on The Product Experience podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the innovative use of AI in language learning, particularly through the video call feature with their character, Lily.

    He shares lessons on creating the new video feature and highlights the principles that guide Duolingo's product management approach.

    Featured Links: Follow Zan on LinkedIn and his website | Duolingo Lily feature | 'What we learned at Pendomonium and #mtpcon Raleigh: day 2' feature by Louron Pratt

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    From Co-op CPO to Co-Founder - Adam Warburton (Co-Founder, Rove) Mar 05, 2025
    Show notes

    In this conversation on this week's podcast, Adam Warburton, Co-Founder of Rove, shares his journey from being a Chief Product Officer at large firms like Co-op and Travelex, to co-founding his startup, Rove. He discusses the challenges and learnings from transitioning to a startup environment, the importance of prototyping and user feedback, and the balance between being product-led and sales-led.

    Featured Links

    • Follow Adam on LinkedIn
    • Rove
    • Co-op
    • Marty Cagan's book 'Inspired: How to Create Tech Products Customers Love'

    Chapters

    • 00:00 Expectation vs. Reality in Happiness
    • 05:08 Transitioning from Corporate to Startup Life
    • 10:05 The Importance of Prototyping and User Feedback
    • 14:58 Navigating Product vs. Sales-Led Strategies
    • 20:00 The Value of Co-Founders in Entrepreneurship
    • 25:13 Learning from Experience: Shaping Product Practices
    • 29:46 Pragmatism Over Theory in Product Management
    • 35:08 Coaching and Training: Evolving Perspectives

    Key takeaways

    • Happiness is expectation divided by reality.
    • Transitioning from corporate to startup life brings unexpected challenges.
    • Prototyping and user feedback are crucial in early stages.
    • Navigating product vs. sales led strategies is essential for growth.
    • Co-founders significantly enhance the entrepreneurial experience.
    • Pragmatism often trumps theoretical frameworks in product management.
    • Learning from experience shapes product practices.
    • The importance of being adaptable in product strategies.
    • Building a prototype can lead to significant traction.
    • Coaching should focus on maximizing impact with available resources.

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    How to use conflict to solve product problems - Yorai Gabriel (Author, The Innovators' Drama) Feb 26, 2025
    Show notes

    In this week's conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of 'drama' in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particularly in diverse and creative environments. Gabriel highlights the importance of understanding these dynamics to turn drama into a productive force rather than a hindrance.
    Key takeaways

    • Communication can escalate tensions and conflict.
    • Understanding the roots of drama can help manage it.
    • Diversity in teams can lead to creative tensions.
    • Drama often arises from people trying to do good.
    • Identifying the causes of drama can reduce its intensity.
    • Engineers and designers approach problems differently.
    • Drama can be an opportunity for learning and growth.
    • Misalignments in teams can lead to overwhelming drama.
    • Effective communication is key to resolving conflicts.
    • Workplace drama can be managed through understanding and communication.
    • Graph thinking helps visualize problems for better clarity.
    • The fulfillment graph articulates goals and necessary conditions.
    • The price of innovation highlights common misalignments.
    • Mindfulness towards drama can enhance productivity.
    • Effective communication can reduce workplace tensions.
    • Visual tools can accelerate conversations and decision-making.
    • Understanding the source of drama can lead to better outcomes.
    • Embracing different perspectives can foster collaboration.

    Chapters

    • 00:00 Introduction to Innovation and Drama
    • 00:59 Background and Experience
    • 01:56 The Innovator's Drama: Overview and Insights
    • 05:06 Understanding Drama in the Workplace
    • 08:59 The Nature of Drama: Escalation of Tensions
    • 12:03 The Role of Diversity in Drama
    • 14:56 Engineering vs. Design: Approaches to Problem Solving
    • 20:39 Navigating Workplace Drama: Understanding and Communication
    • 21:39 Graph Thinking: Visualizing Problems for Clarity
    • 25:28 The Fulfillment Graph: Articulating Goals and Conditions
    • 29:16 The Price of Innovation: Understanding Misalignments
    • 33:09 Harnessing Drama: A Mindful Approach to Conflict


    Featured Links:
    Follow Yorai on LinkedIn | https://www.linkedin.com/in/yoraigabriel/
    Read 'The Innovators' Drama' | https://www.theinnovatorsdrama.com/

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    The journey to SVP Product - 3 things to know (Shannon Scott, Airwallex) Feb 19, 2025
    Show notes

    In this week's podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products.

    Featured links: Follow Shannon on LinkedIn | Airwallex | Grow with, not through by Shannon

    Key takeaways

    • Understanding the product leads to better outcomes.
    • Career decisions in startups are reversible.
    • Belief in the product is crucial for success.
    • Hiring requires a balance of experience and adaptability.
    • Reference customers are vital for enterprise success.
    • Product management skills can be applied in various roles.
    • Evaluating a company's growth stage is essential before joining.
    • Diversity in hiring brings different perspectives to the team.
    • Critical thinking is key in product management roles.
    • Building enterprise products requires understanding complex customer needs. Your customers expect it to be complex.
    • Building a strong relationship with customers is crucial.
    • Understanding the intricacies of your product is essential.
    • Mistakes in startups can lead to valuable learning experiences.
    • Creating a culture of accountability helps prevent repeated mistakes.
    • It's important to adapt quickly to market changes.
    • The best products come from deep understanding of customer needs.
    • Utilizing infrastructure effectively can enhance customer experience.
    • Communication with customers can lead to better product fit.
    • A direct organizational culture fosters better outcomes.


    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Common product diseases (and how you can overcome them) - Radhika Dutt (Author of 'Radical Product Thinking') Feb 12, 2025
    Show notes

    In this week's conversation on The Product Experience podcast, we speak with Radhika Dutt about various product diseases that can hinder effective management and the need for organizations to adopt a more systematic approach to product development.
    Radhika shares insights on implementing this mindset within teams and the significance of balancing long-term vision with short-term survival needs.

    Featured Links: Follow Radhika on LinkedIn | Buy Radhika's book'Radical Product Thinking: The New Mindset for Innovating Smarter' | Radical Product website | Sign up here to participate in Radhika's next book'Radically Rethinking Metrics' !

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    How to get your org on board with your GenAI product strategy - Karen Beck Stroup (Chief Digital Officer, WEX) Feb 05, 2025
    Show notes

    In this conversation, Karen Stroup, Chief Digital Officer at Wex, discusses her experiences with building an AI strategy at WEX, highlighting the importance of board alignment, experimentation, and employee engagement. She shares insights on setting bold goals, creating a culture of innovation, and the necessity of a robust AI governance framework, particularly in the financial services sector.

    Featured Links: Follow Karen on LinkedIn | WEX | 'The decisive role of AI-powered analytics in your product strategy' feature at Mind The Product



    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    The 7 key strategies for Product growth - Aakash Gupta (PLG Expert) Jan 29, 2025
    Show notes

    In this week's podcast episode, Akash Gupta delves into the concept of Product-Led Growth (PLG), exploring its definition, misconceptions, and the seven essential layers that contribute to a successful PLG strategy.
    Featured Links: Follow Aakash on LinkedIn | Aakash's Product Growth website | 'What we learned at Pendomonium and #mtpcon Raleigh NC: Day 2' feature by Louron Pratt

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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