The ITSPmagazine Podcast

Latest Episodes:

Book | Empathy in Action | Earn Trust And Loyalty Using Empathy-Based Business Approaches | Redefining Technology With Dr. Natalie Petouhoff Feb 23, 2022

Show notes

Dumb chatbots, automated scripts, poor employee interactions, and wasted time frustrate employees and drive away customers. All too often, technology becomes a barrier to real human connection and profitable business.

About the book
Most leaders believe they provide great customer and employee experiences, yet multiple surveys reveal a sad truth: Most customers and employees don’t agree. In this book, CEO Tony Bates and Dr. Natalie Petouhoff explore the reasons customer and employee experiences are often lacking in business today — and they unveil a new approach for creating a customer- and employee-centric business model that yields better long-term results.

Using case studies, impactful stories and a fascinating new framework for creating customer- and employee-centric experiences, the authors demonstrate how leaders are disrupting industries by orchestrating the components of the exponential “Empathy in Action™ Business Flywheel.”

ENERGIZE | customer- and employee-centric leadership
ENGAGE | customer- and employee-centric cultures
EVOLVE | to design thinking and exponential, loyalty-earning technologies
EARN | customer and employee financial value

What's your expectation coming into this conversation? Let us know ... was it met?

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Guest
Dr. Natalie Petouhoff
On Twitter | https://twitter.com/drnatalie
On LinkedIn | https://www.linkedin.com/in/drnataliepetouhoff/

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Resources
Book: Empathy in Action: https://www.empathyinactionbook.com

More about Natalie Petouhoff: https://www.drnatalienews.com

Learn about the OODA Loop: https://en.wikipedia.org/wiki/OODA_loop

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This Episode’s Sponsors
BlueLava ✨ https://itspm.ag/blue-lava-w2qs
Devo ✨ https://itspm.ag/itspdvweb
Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

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To see and hear more Redefining Technology stories on ITSPmagazine, visit:
🎙✨ https://www.itspmagazine.com/redefining-technology

What Is A Hacker | A Conversation With John Hammond | Tech Done Different With Ted Harrington Feb 22, 2022

Show notes

Security researcher, advocate, and fellow ginger John Hammond joins Tech Done Different to provide insights on how to think like both attackers and defenders, and how a technical person can become a good communicator of ideas.

You'll learn:

Why the defender only needs to be right once
Why to know thy enemy, and how you have some control over the information the attacker can collect
What a hacker really is, and why this distinction matters
What it means to "defend forward"
Why it matters to teach, learn, repeat
Why the more things change in security the more we need to adhere to the fundamentals

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Guest
John Hammond
Senior Security Researcher at Huntress
On Linkedin | https://linkedin.com/in/johnhammond010
On Twitter | https://twitter.com/_johnhammond
On YouTube | https://www.youtube.com/channel/UCVeW9qkBjo3zosnqUbG7CFw

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Host
Ted Harrington
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ted-harrington

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This Episode’s Sponsors

CrowdSec 👉 https://itspm.ag/crowdsec-b1vp

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Resources

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For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

The Journey To A Right-Sized Risk Management And Compliance Framework | A HITRUST Customer Story With John Overbaugh, Michael Tiemeyer, And Michael Parisi Feb 22, 2022

Show notes

Having built and brought to market hundreds of products throughout my career, I know how powerful it can be when an organization is rallied behind something that matters. Think about the feeling you get when you achieve what you set out to achieve. Taking responsibility for what we build and how we secure it matters. Especially in the ways we talked about during today’s Their Story episode? It matters to the business partners. It matters to the customers. And, as pointed out by Mike Parisi during this conversation, it matters to society.
~Sean Martin, CISSP, Co-Founder, ITSPmagazine

There are many reasons why organizations large and small across many industries choose HITRUST to help them through their security, risk, and compliance journey.

Why do you choose HITRUST?

Note: This story contains promotional content. Learn more.

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Guests

Michael Tiemeyer, Vice President Risk & Compliance, Teladoc Health (@Teladoc)
On Linkedin | https://www.linkedin.com/in/michael-tiemeyer/

John Overbaugh, CISO, Alpine SG (@alpine_sg)
On Linkedin | https://www.linkedin.com/in/johnoverbaugh/
On Twitter | https://twitter.com/johnoverbaugh

Michael Parisi, VP of Adoption, @HITRUST
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Catch the webcast and the podcast here: https://itspm.ag/hitrust-alpine-sg-teladoc-story

Be sure to visit HITRUST at https://itspm.ag/itsphitweb to learn more about their offering.

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Resources

Understanding the value of adopting the HITRUST Approach: https://itspm.ag/hitrus07ny

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Are you interested in telling your story?
https://www.itspmagazine.com/telling-your-story

You Are A Woman And That Is Your Superpower | A Conversation With Anupurna Kaw | Living And Breathing Technology With Amina Aggarwal Feb 21, 2022

Show notes

We all have hobbies. But, as a mom, we sometimes forget what we enjoy most.

A girl from India who had big dreams for herself and the path she took is a journey in itself. She chose to dance and relive her childhood memory.

Join me, your host Amina Aggarwal, to discover the undiscovered. This is a story of a woman who followed her dreams to become what she is today. We share with you her inspiration, challenges, struggles, achievements, and the road to success.

Sometimes in life, you have to fight through some bad days to earn the best days of your life.

Guest
Anupurna Kaw
Senior Customer Success Engineer at Microsoft
On LinkedIn | https://www.linkedin.com/in/anupurna/

Host
Amina Aggarwal
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/amina-aggarwal

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPradio, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more Living And Breathing Technology Podcast stories visit: https://www.itspmagazine.com/living-and-breathing-technology-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Episode 37, with Keenan Skelly | How do we feel about conferences swags? | Anthropologists are tapping into AI | Gamification is fun, good for exercising our bodies and our minds | Micro-Mobility can do wonders for the environment and our health Feb 20, 2022

Show notes

This Episode’s Guest is Keenan Skelly | As in-person events are back on the radar, we are sharing how we feel about conferences swags. | Anthropologists are tapping into AI with “fashion underground.” | Gamification is fun, good for exercising our bodies and our minds. | Human and electric powered Micro-Mobility can do wonders for the environment and our health. Yes, Micro Solutions can bring Macro Results. | Episode 37

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There is one truth that is not told enough: technology is not magic — but it can be magical.

Technology is human — it is part of who we are… our evolution… our future.

Will it be a Dystopian or Utopian one? Well, that is up to us, and nobody else.

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Join us for our live recording on…
Twitter 👉 https://twitter.com/ITSPmagazine
LinkedIn 👉 https://www.linkedin.com/company/itspmagazine
Facebook 👉 https://www.facebook.com/ITSPMagazine
YouTube 👉 https://www.youtube.com/channel/UCbo3ZeBn3eyBnjE7IRiADKA
…as we discuss more technology stories.
Through The TechVine every week, with Diana, Sean, and Marco: https://www.itspmagazine.com/through-the-techvine

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Guests:
Keenan Skelly
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/keenan-skelly

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This Episode Sponsors
BlueLava ✨ https://itspm.ag/blue-lava-w2qs
Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

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Meet The Hosts

Diana Kelley
On ITSPmagazine 👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/diana-kelley

Sean Martin
On ITSPmagazine 👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/sean-martin

Marco Ciappelli
On ITSPmagazine 👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli

A Conversation With Sauce Entrepreneur And Security Consultant Ross Flynn | The Hacker Factory With Phillip Wylie Feb 18, 2022

Show notes

Ross started a career as a family counselor but changed paths to join the ranks of cybersecurity.

Ross has an interested background. He earned a degree in psychology with a focus on crisis counseling. He changed his career path and is now a security consultant. Ross is also an entrepreneur of a sauce company.

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Guest
Ross Flynn
Senior Cybersecurity Consultant at Echelon Risk + Cyber
On Twitter | https://twitter.com/WanderingRoss
On LinkedIn | https://www.linkedin.com/in/ross-flynn-ceh-hisp-ccsk-71a285111/

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Host
Phillip Wylie
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/phillip-wylie

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This Episode’s Sponsors

Bugcrowd 👉 https://itspm.ag/itspbgcweb

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Resources
Ross' sauce company: https://maestrossauceco.com/
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For more podcast stories from The Hacker Factory with Phillip Wylie, visit: https://www.itspmagazine.com/the-hacker-factory-podcast

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Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

Which Word Took Top Prize As Word Of The Year? What Others Were Popular In 2021? | An Audio Signals Conversation With Valerie Fridland Feb 18, 2022

Show notes

On this Audio Signals Episode, Sean and Marco are joined by a returning guest on ITSPmagazine, Valerie Fridland.
Join the conversation and learn some new words with them.

"Which Word Takes Top Prize as Word of the Year?

Politics, the pandemic, and social media inspire a bumper crop of new words.

Language experts recently voted on the word that most summed up this year’s cultural zeitgeist.
A word arising from the controversial and divisive U.S. political landscape in 2021 took the title.
Pandemic-related and TikTok-inspired terms also reflected our national preoccupations.

The words COVID and pandemic might have still reigned supreme this year, but in the quickly changing world of language use, they are already so last year. This year, words both lighthearted (bussin’, cheugy, yassify) and serious (big, lie, insurrection, omicron) were bandied about in the run-up to the American Dialect Society’s Word of the Year (WOTY) vote. For the language experts tasked with whittling down the field for 2021, only words that really caught the year’s zeitgeist rose to the top. So, what words made the cut as new and, most importantly, notable?

And the winner is..."

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Guest
Valerie Fridland
Linguist, professor, author, public speaker | Mentor at the Mentor Project
On LinkedIn | https://www.linkedin.com/in/valerie-fridland-0b29b5209/
On Twitter | https://twitter.com/FridlandValerie

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This Episode’s Sponsors
Blue Lava: https://itspm.ag/blue-lava-w2qs

Nintex: https://itspm.ag/itspntweb

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Resources
What word takes top prize as word of the year? https://www.psychologytoday.com/us/blog/language-in-the-wild/202201/which-word-takes-top-prize-word-the-year

Another Podcast with this guest?
Sociolinguistics. Connecting Language With Society And The Way It Adapts To Its Changes | The Mentor Project Series On ITSPmagazine | Redefining Society With Valerie Fridland: https://itsprad.io/redefining-society-703

The Mentor Project: https://mentorproject.org/

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For more podcast stories from Audio Signals:
https://www.itspmagazine.com/audio-signals

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For more podcast stories from Audio Signals:
https://www.itspmagazine.com/audio-signals

Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

Autodidactism, Engineering Luck, And Unique Life Experiences | A Conversation With Okezue Bell | DeltaX Podcast With Ellen Xu Feb 16, 2022

Show notes

Okezue Bell is a 16-year-old developing biocompatible human and brain-computer interfaces. His first research experience was culturing materials at home; since then, he has jump started his research to work on neuromedical engineering at Harvard MS/Mass Gen Hospital, machine learning at Microsoft and MIT Media Lab, and computational genetics and genomics at Stanford School of Medicine.

The key was learning how to engineer opportunities and open doors for unique life experiences.

“Engineering luck by putting yourself out there in so many different spaces.”

In this episode, we talk:

How to open doors to opportunities (even when they explicitly say “No” on their website 😶)
Research with top institutions
Neurorobotics and Brain Computer Interfaces (BCI)

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Guest
Okezue Bell
Research @ Stanford, Harvard, MIT Media Lab, and Microsoft
On LinkedIn | https://www.linkedin.com/in/okezuebell
On Twitter | https://twitter.com/okezuebell

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Host
Ellen Xu
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ellen-xu

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This Episode’s Sponsors

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Resources

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For more podcast stories from Delta X Podcast With Ellen Xu: https://itspmagazine.com/delta-x-podcast

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Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

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Want more? Catch this week’s episode and previous ones on the DeltaX newsletter: https://newsletter.deltaxpod.com/

Questions Are Communication | A Conversation With Camille Morhardt | Tech Done Different With Ted Harrington Feb 16, 2022

Show notes

As the Director of Security Initiatives for Intel's Security Center of Excellence, Camille Morhardt gets to learn from some of the brightest minds in all of tech. As the co-host of one of the biggest public podcasts in the game today Cyber security Inside, she brings those bright minds to the audience. She joins TDD to teach us how to communicate complex ideas simply.

You'll learn:

why good questions are the key to communicating simply
why to not let go of a line of questioning until you fully understand (and then keep asking more)
how an unusually long pause can lead to the insights you're looking for
how to get to the heart of the matter
the 3 phase process for success in security: 1) get started 2) don't stop learning and 3) gain insights from outside of your sphere

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Guest
Camille Morhardt
Director, Security Initiatives and Communications, Intel and Co-Host of Cyber Security Inside Podcast
On Linkedin | https://www.linkedin.com/in/camille-morhardt-448a182/
On Twitter | https://twitter.com/morhardt
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Host
Ted Harrington
On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ted-harrington

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This Episode’s Sponsors

CrowdSec 👉 https://itspm.ag/crowdsec-b1vp

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Resources

Learn more about Helen at https://www.cisohelen.com/

Book: Navigating the Cybersecurity Career Path: https://www.amazon.com/Navigating-Cybersecurity-Career-Path-Insider/dp/1119833426/

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For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

Cyber Risks in the Supply Chain | A Conversation With FBI’s Matt Halvorsen | 2 Cyber Chicks Podcast With With Erika McDuffie And Jax Scott Feb 15, 2022

Show notes

Join 2CyberChicks for an exciting interview with the FBI’s very own, Matt Halvorsen. Matt brings a wealth of knowledge on how to reduce risk and the different types of threats to the supply chain.

In this insightful episode, we dive into the risks associated with open source software and risks that were highlighted since the pandemic.

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Guest

Matt Halvorsen
Strategic Program Manager, FBI
On LinkedIn | https://www.linkedin.com/in/matthew-halvorsen-a016a75b/

Hosts
Jax Scott
On ITSPmagazine 👉 http://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/jaclyn-jax-scott

Erika McDuffie
On ITSPmagazine 👉 http://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/erika-mcduffie

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Sponsors
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Resources

NCSC Contact Information: https://ncsc.gov/

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For more podcast stories from 2 Cyber Chicks with Erika McDuffie and Jax Scott, visit:
👉 https://www.itspmagazine.com/2-cyber-chicks-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
👉 https://www.itspmagazine.com/podcast-series-sponsorships

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