The Innovation Show

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The Relationship Economy: Building Stronger Customer Connections in the Digital Age with John R. DiJulius Jun 17, 2020

Show notes

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Today's guest teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalisation and relationships are more important now than ever--and they will be the key to success for businesses moving forward. As he aptly states, "Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty." This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.

We welcome John R. DiJulius, the author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age

More about John here: https://thedijuliusgroup.com/bio-john-dijulius/

The Drama-Free Workplace: How You Can Prevent Unconscious Bias, Sexual Harassment, Ethics Lapses, and Inspire a Healthy Culture with Patti Perez Jun 12, 2020

Show notes

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Companies spend millions on legal compliance training and initiatives to eliminate workplace drama and the resulting low morale and lawsuits, but don't always get the results they want. Most organisations understand that simply checking legal compliance boxes around sexual harassment, bias, etc. isn't enough, but are at a loss on how to implement solutions, especially in today's post-#MeToo world.

Our guest today is an attorney, HR expert, trainer, and former state regulator, who has conducted over 1,200 workplace investigations. In her book, she explains the secret to avoiding all forms of drama, legal exposure, and low morale: A healthy workplace culture.

She combines the lessons learned from 25 years of professional experience with robust data from behavioural science research to debunk common myths, including the belief that a focus on legal compliance leads to a healthy workplace culture. (In fact, it increases the likelihood of getting sued).

More about Patti here: https://persuasionpoint.com/the-drama-free-work/

Bulletproof Problem Solving: The One Skill That Changes Everything with Charles Conn Jun 10, 2020

Show notes

Complex problem solving is the core skill for 21st Century Teams Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organisations comes up short. Our guest today shares the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at.

If you want to become a better problem solver, you can do so with only a modest amount of structure and numeric ability. Individuals make decisions that have lifetime consequences—such as career choice, where to live, their savings plan, or elective surgery—often without due consideration. These are among the examples you walk us through in the book to illustrate the value of a structured process to improve your prospects of better outcomes in your own life.

More about Charles here: https://bulletproofproblemsolving.com/

Money Without Boundaries, How Blockchain Will Facilitate the Denationalisation of Money with Thomas J. Anderson Jun 05, 2020

Show notes

This episode is about the creation of a new global currency. Unlike traditional currencies, such as the dollar, yen, or euro, this currency strives to be a risk-free store of value. And unlike bitcoin, which tethers to a finite number of units, this store of value tethers to zero risk. As a result, it is constrained not by an arbitrary number of units, but by market forces of supply and demand.

The foundational ideas are not new and not unique. A privately controlled, market-based currency striving for zero risk is arguably the holy grail of multiple influential thinkers and Nobel laureates and the basis for many monetary and investment theories. What is new is that advancements in capital markets, when combined with new technologies, make it possible for society to facilitate old ideas in new ways.

Money Without Boundaries is about bringing some of the greatest economic theories to reality.

More about Tom here: https://moneywithoutboundaries.com/

Humility Is the New Smart, Rethinking Human Excellence In the Smart Machine Age with Ed Hess Jun 02, 2020

Show notes

Your job is at risk-if not now, then soon.

We are on the leading edge of a Smart Machine Age led by artificial intelligence that will be as transformative for us as the Industrial Revolution was for our ancestors.

Smart machines will take over millions of jobs in manufacturing, office work, the service sector, the professions, you name it.

Not only can they know more data and analyse it faster than any mere human, but smart machines are free of the emotional, psychological, and cultural baggage that so often mars human thinking.

So we can't beat 'em and we can't join 'em.

To stay relevant, we have to play a different game. Our guest offers us that game plan.

We need to excel at critical, creative, and innovative thinking and at genuinely engaging with others--things machines can't do well.

The key is to change our definition of what it means to be smart.

Our guest calls it being NewSmart.

The crucial mindset underlying NewSmart is humility -not self-effacement but an accurate self-appraisal: acknowledging you can't have all the answers, remaining open to new ideas, and committing yourself to lifelong learning.

The key to success in this new era is not to be more like the machines but to excel at the best of what makes us human.

We welcome the author of Humility Is the New Smart, Rethinking Human Excellence In the Smart Machine Age, Ed Hess

Everyday Bias: Identifying and Navigating Unconscious Judgments in Our Daily Lives with Howard Ross May 30, 2020

Show notes

Most of us do not see ourselves as biased towards people of different races or genders. And yet in virtually every area of modern life disparities remain. Even in organisations, which have, for the most part, embraced the idea of diversity as a mainstream idea, but patterns of disparity remain rampant. Why is this?

Breakthroughs in the cognitive and neurosciences give some idea why our results seem inconsistent with our intentions. Bias is natural to the human mind, a survival mechanism that is fundamental to our identity. And overwhelmingly it is unconscious.

Incorporating anecdotes from today's headlines alongside case studies from over 30 years as a nationally prominent diversity consultant, our guest today helps us understand how unconscious bias impacts our day-to-day lives and particularly our daily work lives. And he answers the question: "Is there anything we can do about it?" For those of us seeking to understand and confront their own biases to human resource professionals and business leaders determined to create more bias-conscious organisations in the belief that productivity, personal happiness, and social growth are possible if we first understand the widespread and powerful nature of the biases we don't realise we have.

The Clark Doll Experiments: https://youtu.be/PZryE2bqwdk

More about Howard here: https://www.linkedin.com/in/howardjross/

How to Elevate Your Presence in a Virtual Meeting and Get to the Point with Joel Schwartzberg May 27, 2020

Show notes

In his 14-plus years as a strategic communications trainer, the biggest obstacle our guests comes across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point.

They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less.

A point is something more. It's a contention you can propose, argue, defend, illustrate, and prove.

When we have a point, our influence snaps into place. We communicate belief, conviction, and urgency. Our guest shows us how to identify a point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.

In a world of information over abundance standing out becomes even more difficult, yet so many of us don't know how to make a point.

As professional communications shifted from physical to virtual, he noticed firsthand both highly effective and utterly ruinous approaches to using video conference technology to communicate and make strong points.

We welcome public speaking trainer and author of Get to the point, sharpen your message and make your words matter and friend of the show Joel Schwartzberg

We discuss an overview of Get to the point and the takeaways from Joel's Harvard Business review article entitled "How to Elevate Your Presence in a Virtual Meeting"

We discuss:

How we often have what we think is a point, but it is often just:
- A topic
- A title
- A theme
Uptalking
Bias in communication
Tips for panelists and MCs
How we formulate a point and the "I believe that test"
Virtual meetings in a digital world
Elevating both your point and your presence
Projecting your voice
Proximity plays a part

The HBR article is here: https://bit.ly/2TLkpvk

Joel is here: https://www.joelschwartzberg.net/

Previous episode with Joel is here: https://bit.ly/2ZGRw7y

The Matriarch Rules: How to Own Your Power, Know Your Worth, and Lead the Life You've Always Wanted with Randy Patterson May 23, 2020

Show notes

This episode aims to empower young women and give some tips to parents and mentors along the way.

Recast yourself - Own your wins - Define your legacy - Leverage your success Written by Randy Patterson, the CEO of a multimillion-dollar startup, The Matriarch Rules provides you with guidelines that empower you to find personal success and growth in being the compassionate, powerful, and forward-thinking woman you are.

Achieve success by becoming the change maker you were always meant to be. What is a matriarch? For one thing, you can tell she's in charge the second she walks into a room. She's bold, she's fierce, and she's got her own unique style. The matriarch isn't some crusty old lady dressed head-to-toe in black who sits at the head of the table barking demands at Sunday dinner.

The modern matriarch is alive and vivacious. She's purposeful and deliberate about everything, from her career, to her home, to her family, to what she eats for lunch. She is not second guessing herself but moving herself and those she loves boldly into the future.

The matriarch's vision for her career is as big as her love for her family, and she's paid her worth for work she's passionate about. The matriarch knows exactly what she wants the end game to be and she has the power to make it come to fruition. Simply put: she has her act together and you feel safer and more secure when you're in her presence. So, the question is, how does one become her? This episode answers that question and more. - Recast yourself - Own your wins - Define your legacy - Leverage your success.

Unstuck, How to Activate and Unlock the Wisdom of Others with Craig Lemasters May 20, 2020

Show notes

Today's leaders are getting stuck at an ever-increasing rate as they reach outside their core capabilities in search of growth. After experiencing this himself, and observing countless other CEOs facing a similar battle, our guest decided to do something about it.

Craig Lemasters leveraged his extensive leadership experience to develop a unique perspective around why this phenomenon keeps happening and what leaders can do to break free. His book guides readers through examples of some of the most common challenges preventing progress and teaches them how to intentionally tap into the vast knowledge and experience of others.

More about Craig here:

https://craiglemasters.com

https://gxg.co/

The Leadership Killer: Reclaiming Humility in an Age of Arrogance with Bill Treasurer May 16, 2020

Show notes

There are plenty of leadership how-to books, filled with advice such as "Just do this to get ahead!" Lots of books tell you how to become a leader, this book tells you how to stay successful once you've reached a leadership role.

This episode and today's book helps aspiring, early-stage, and experienced leaders alike answer a critical question: "How will I use my leadership power?"

Being a good leader doesn't require being a bad person, and if you know what to look out for, you can keep your ego and hubris in check and become (and stay) a leader who is effective, successful, and good.

We welcome Bill Treasurer, the author of: "The Leadership Killer: Reclaiming Humility in an Age of Arrogance."

More about Bill here:

https://www.giantleapconsulting.com/killer/

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