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    Education

    The Director’s Playbook

    It’s no secret that being a funeral professional is more challenging than ever. Between meeting families’ changing needs and navigating the ever-evolving landscape of funeral service, you need proven strategies you can rely on to grow your business. Join us as host Paul Lovelace welcomes knowledgeable guests and shares insights and solutions from his 30+ years in sales, finance, and the funeral profession. Whether you’re pursuing growth, aiming to reduce stress, or striving to stay on top of industry trends, The Director’s Playbook offers the tools to help your funeral home thrive.

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    Copyright: © 2021 FD Talks

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    Latest Episodes:
    FD Talks 25: Breaking Down 5 Key Findings from a Recent Consumer Study Mar 30, 2023
    Show notes

    You’ve likely heard that cremation rates are at an all-time high. But did you know that in the last decade, family preference for cremation has only risen 2.3%? Host Rob Davidson sits down with Josh McQueen, Vice President of Marketing & Product at Directors Investment Group (DIG), to uncover 5 crucial findings about funeral consumers and their preferences, based on a recent study done by McKee Wallwork + Co. and DIG.


    FD Talks 24: Why Your Funeral Home Needs to Offer Livestreaming Now - 10 Dos and Don'ts Mar 08, 2023
    Show notes

    Funeral livestreaming isn’t going away anytime soon. In fact, 42% of people feel comfortable attending a funeral online. That’s why you need to offer a livestreaming option now. Host Rob Davidson sits down with Tyler Ward, Digital Sales Manager with Encore Livestreaming, on the FD Talks podcast to discuss 10 dos and don’ts of funeral livestreaming.


    FD Talks 23: Prices Are Up…So, What About Growth Rates? Dec 07, 2022
    Show notes

    The interest rate environment is on the rise (along with prices and inflation), but what does that mean for your funeral home? And what can you do about it? Host Rob Davidson invited Todd Carlson, Executive Vice President of Sales and Chief Sales Officer of Funeral Directors Life, to discuss a special announcement from Funeral Directors Life about our preneed funeral growth rates, how to choose the right preneed product for your funeral home, and inflation mitigation strategies. You can take this information and apply it to your funeral home today!


    FD Talks 22: The Acquisition of American Life & Annuity Sep 15, 2022
    Show notes

    Funeral Directors Life recently finalized the acquisition of American Life Annuity Company (ALAC) in Hot Springs, Arkansas. President and CEO of FDLIC Kris Seale and ALAC President Claude Holloway join FD Talks host Rob Davidson for a conversation about the acquisition process, including how it came to be and what’s next for both companies.


    FD Talks 21: Learning More About "Journey to Serve" Mar 31, 2022
    Show notes

    According to a report by the National Funeral Directors Association, one of the most common funeral home needs is an increase in staff. Many funeral directors believe that finding the right people will be their greatest challenge over the next five years. As a result, the Journey to Serve campaign was created to help funeral homes recruit veterans and lead them from one selfless position of service to another. On the latest installment of FD Talks, host Rob Davidson speaks with Lee Wiensch, CFRE and Executive Director at Funeral Service Foundation, and Jim Price, President of ICCFA Educational Foundation. The three discuss: What makes veterans a great fit for the funeral profession How Journey to Serve was created and how it’s being received in the funeral profession How funeral homes can use these tools to welcome veterans to their staff And more!


    FD Talks 20: Livestreaming Funerals: Easier and Better Than Ever Feb 10, 2022
    Show notes

    Livestreaming has been available to funeral homes for years, but few funeral professionals understood its importance. It wasn’t until the pandemic that many funeral homes saw the need to livestream funerals so that all families could virtually attend, despite a world of social distancing. In our first episode of 2022, FD Talks host Rob Davidson and Ron Clyde, Director of Special Projects at Funeral Directors Life, talk about why livestreaming is important to families. They also discuss Encore, a new livestreaming service from Funeral Directors Life, and how any funeral home can use this technology. https://www.funeraldirectorslife.com/encore


    FD Talks 19: The Community Outreach Perspective | Hospice Care and Funeral Service Series | Part 2 Nov 22, 2021
    Show notes

    Though most people may be unfamiliar with their local hospice organizations, these caregivers provide meaningful end-of-life-care for families and their loved ones. Families also benefit from a strong relationship between funeral homes and hospice facilities. The latest episode of FD Talks continues the conversation on the partnership between funeral homes and hospice. Host Rob Davidson speaks with Melissa Luton, the Community Outreach Manager for Hendrick Hospice Care. Melissa shares about the wide-ranging services hospice provides, her positive experiences working with funeral homes, and the key to maintaining a strong relationship with hospice organizations.


    FD Talks 18: Funeral Service Technology and the Innovative Funeral Home Nov 04, 2021
    Show notes

    Funeral home owners want to improve efficiency, funeral professionals want reliable technology, and families want to collaborate online. This change has led many funeral homes to adapt, stay the same, or reject the movement altogether. This episode features host Rob Davidson and Josh McQueen, Vice President of Product at Passare, and their discussion on technology in the funeral profession. McQueen explains Passare’s drive to help funeral professionals, the industry’s changing landscape, and the work that went into Passare’s award-winning Pennsylvania electronic death registration system integration. Learn More About Passare (https://www.passare.com) Download FREE New Funeral Consumer eBook (https://resources.passare.com/nfc-ebook-download)


    FD Talks 17: Reignite Your Passion - Funeral Service Leadership Summit Recap Oct 11, 2021
    Show notes

    Creating a positive workplace culture and being a heart-led leader are two important assets to any business, even your funeral home! This year, our REIGNITE Summit discussed both aspects, but if you didn't attend, you may be wondering what you may have missed. In this FD Talks episode, host Rob Davidson recaps the REIGNITE Summit with Kris Seale, President and CEO of Funeral Directors Life. They discuss the messages of John O'Leary and Tommy Spaulding, how to lead from the heart, and other lessons!


    FD Talks 16: A Social Worker’s Perspective | Hospice Care and Funeral Service Series | Part 1 Sep 13, 2021
    Show notes

    While funeral homes and hospice facilities each play a key — but very separate — role in a loved one’s end-of-life journey, the two value serving families at the highest level. One important factor in achieving that goal is the relationship between hospice social workers and funeral directors. When the two utilize and establish a strong relationship, it often leads to better care for families during some of the worst days of their lives. In part one of this two-part series, host Rob Davidson sits down with Peggy Shepherd, a licensed clinical social worker at Hendrick Hospice Care. They discuss how families benefit the most when Hospice and funeral homes provide care, support, and answers by working together to put families first.


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