The Dentalpreneur Podcast w/ Dr. Mark Costes

Latest Episodes:

2045: Behind the Camera Pt. 1 Aug 07, 2024

Show notes

On today's 1st of a 2-part episode, we dive into the fascinating journey of Steve Hollingsworth, founder of Enlightening Media. Starting from his early beginnings in video production, Steve shares how he transitioned from making skateboarding videos to managing a public access TV station at a remarkably young age. We also delve into Steve's musical journey, discussing his experiences playing in bands, securing a record deal, and facing the challenges and realities of the music industry. Steve gives us a behind-the-scenes look at the logistics and experiences of organizing and executing live events, emphasizing the importance of reliable AV equipment and their unique approach of bringing their own gear to ensure top-notch quality. Additionally, we reflect on the impactful mission trips Steve has participated in with the Dental Success Institute, sharing heartwarming stories of cultural experiences, the challenges faced, and the emotional and rewarding aspects of helping underserved communities.

EPISODE RESOURCES

2044: Inside the Operations of the Dental Success Companies Pt. 2 Aug 06, 2024

Show notes

On today's 2nd part episode, Kay discusses the importance of having robust systems in place to ensure efficiency and minimize the need for micromanagement. She shares her experience implementing a travel preference checklist that has streamlined Mark's extensive travel schedule, ensuring all preferences are met and reducing stress.

The conversation shifts to the evolution of these systems, starting from the early days with Ashlee Hirschfeld, now COO of Dental Success Network (DSN), and how these processes have been refined over the years. Kay highlights the value of detailed checklists, not only for travel but for all operations, such as event management and office supplies. This meticulous approach ensures consistency and high standards across all aspects of the business.

Kay also reflects on the challenges of managing a young team, emphasizing the importance of hiring individuals with ambition and a willingness to learn. She credits the company's culture of personal development and continuous learning as key factors in the success and growth of team members. Mark and Kay agree that the biggest perk of working at Dental Success Companies is the access to invaluable resources and the opportunity for personal and professional growth.

Kay shares her strategies for managing stress and maintaining control over her workload, including excellent communication and thorough prioritization. She emphasizes the importance of recognizing that much of the stress is self-imposed and can be managed through effective planning and delegation.

EPISODE RESOURCES

2043: Inside the Operations of the Dental Success Companies Pt. 1 Aug 05, 2024

Show notes

On today's 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joining the team through a Craigslist ad, emphasizing the importance of determination and willingness to learn despite lacking experience in the role she applied for.

Kay recounts her initial days at DSI, performing basic tasks and gradually earning trust to handle more significant responsibilities. She provides a glimpse into the company's intimate working environment, describing the Victorian house they operate from, which fosters a family-like atmosphere. Mark and Kay discuss the evolution of the company, including the early chaotic days when Mark balanced multiple dental practices and the consultancy's growth. They delve into Kay's entrepreneurial mindset and her role in streamlining processes, improving vendor relations, and digitizing client records.

The episode highlights Kay's adaptability, creativity in execution, and her contributions to the company's success. Mark praises Kay's ability to lead projects independently and her knack for bringing innovative ideas to life. They also touch on the importance of understanding the "why" behind initiatives, fostering a collaborative environment, and the balance between leadership and micromanagement. This episode provides valuable insights into the inner workings of a successful dental consultancy and the dynamic partnership between Mark and Kay Lange.

EPISODE RESOURCES

2042: Colorado Surgical Institute and Innovations in Dental Education Aug 02, 2024

Show notes

On today's episode, we have Chris Richards, the executive director of the Colorado Surgical Institute (CSI). With a background in operations, leadership, and marketing, Chris shares insights on how he transitioned into the dental world and the impact of his work at CSI. They discuss the growth of CSI, the logistics of running large-scale dental courses, and strategies for patient recruitment and case acceptance. Chris also talks about the unique aspects of CSI's educational programs, including the use of temporary licenses for out-of-state and international dentists. They highlight upcoming courses, the integration of new procedures, and the expansion of CSI to new locations. The episode concludes with a look at their partnership with Neodent and their participation in the upcoming Neodent symposium in San Diego.

EPISODE RESOURCES

2041: When to Bring on an Associate Pt. 2 Aug 01, 2024

Show notes

On today's 2nd part of a 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes continue their exploration into the critical aspects of integrating a new associate into a dental practice. The discussion begins with the process of introducing an associate, emphasizing the importance of identifying key indicators and metrics such as patient flow, hygiene checks, and overall production capacity that suggest it's time to bring on additional support. They highlight the significance of effective delegation and mentorship to ensure the associate's successful integration and development within the practice. Additionally, the conversation addresses common fears and potential challenges, including concerns about the practice's reputation, financial impact, and team dynamics, providing practical insights and strategies for navigating these issues.

EPISODE RESOURCES

2040: When to Bring on an Associate Pt. 1 Jul 31, 2024

Show notes

On today's 1st of 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes delve into the critical considerations for dental practice owners contemplating the addition of an associate. The discussion underscores the importance of initiating the process early, noting that many doctors tend to delay due to fear or over-analysis. The trio explores the key indicators and metrics signaling the need for an associate, such as patient flow, physical capacity, and case acceptance rates. They emphasize the necessity of aligning philosophies and implementing effective onboarding processes to ensure a seamless integration of the new associate. Additionally, they address common fears and potential consequences, including concerns about reputation damage, financial loss, and team dynamics, offering valuable insights for mitigating these risks.

EPISODE RESOURCES

2039: Inside Epic Dental Jul 30, 2024

Show notes

On today's episode, we're excited to have Donald and Monica Bailey, the founders of Epic Dental, join us. They are passionate about cavity prevention and the benefits of xylitol, a natural sweetener known for its dental health benefits. Epic Dental offers products like gum, mints, toothpaste, and mouthwash, all containing xylitol to help reduce the risk of cavities.

Donald shared how Epic Dental started, pivoting from nasal sprays to oral care and overcoming challenges in finding the right dose of xylitol and marketing to consumers. Monica emphasized the importance of patient compliance and integrating xylitol products into daily routines easily.

EPISODE RESOURCES

2038: Maximizing Practice Success Jul 29, 2024

Show notes

On today's episode, we have an old friend and a highly successful practice owner, Dr. Spencer Greer, joining us. Spencer owns Mid Columbia Dental, located in Kennewick and Pasco, Washington. He is an award-winning dentist and an authority in implant dentistry, certified in conscious sedation. In his free time, Spencer enjoys surfing, golfing, sleeping, eating donuts, and watching movies with his wife and kids.

In this episode, Spencer shares his recent journey with the carnivore diet, guided by Dr. Faustine Dinn, to manage his autoimmune disease. We dive into his experience, the challenges, and the surprising benefits he's encountered. Spencer also gives us an inside look at his dental career, including his path to owning multiple practices, his practice management strategies, and how he mentors new associates to achieve high productivity.

Spencer's approach focuses on diagnosing effectively, maximizing treatment acceptance, and maintaining a positive and efficient work environment. He also discusses his mentorship program, Big Time Dental Producers, aimed at helping other dentists ramp up their production and achieve financial success.

Listeners can benefit from Spencer's mentorship sessions, with a special discount code "MARK" for 10% off any course offerings. Tune in to learn valuable insights and practical tips to enhance your dental practice.

EPISODE RESOURCES

2037: Numbers That Matter Pt. 2 Jul 26, 2024

Show notes

On today's episode, we have this part two episode, with our guests concluding an enlightening discussion on crucial practice metrics. They delve into the importance of expanding capacity before investing heavily in marketing to avoid misleading results. They highlight reactivating existing patients and managing attrition before ramping up marketing efforts. The conversation covers the significance of monitoring and managing collections, including patient and insurance accounts receivable, to maintain financial health. They also explore metrics for determining when to bring on an associate and emphasize the need for data-driven decisions, analyzing practice trends, and understanding financial indicators to tackle staffing and production challenges.

EPISODE RESOURCES

2036: Numbers That Matter Pt. 1 Jul 25, 2024

Show notes

On today's episode, we have a two-part series featuring Ashlee Hirschfeld, DSI Black Belt coach, Summer Kassmel, and DSI analytics expert Jake Conway. They dive into the crucial numbers that matter in dental practices. In part one, the discussion centers on how dentists rely on metrics to guide their decisions. They address common struggles and opportunities for both new and experienced doctors, emphasizing the importance of clarity and awareness from a numbers perspective. The conversation explores hygiene department performance, including key metrics like hygiene production percentage, its implications, and the impact on overall practice success. They also discuss considerations for bringing on associate doctors, using hygiene demand and exam mix as indicators, and the significance of analyzing practice metrics for informed decision-making. Don't miss part two, where the conversation continues. Tune in tomorrow for the conclusion.

EPISODE RESOURCES

Our TOPPODCAST Picks

Follow Us

Stay Connected

The Dentalpreneur Podcast w/ Dr. Mark Costes

Related Podcasts

Links

Stay Connected