The CIO In The Know Podcast

Latest Episodes:

The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25 Nov 11, 2019

Show notes

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to customer engagement and how the CIO has a vantage point that other leaders don’t have. … Continue reading The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

The unique value a CIO brings to customer engagement with Colleen Berube Nov 11, 2019

Show notes

In this podcast episode, Colleen Berube, CIO of Zendesk, discusses the evolving role of the CIO in enhancing customer engagement. She emphasizes the importance of a holistic understanding of customer experience and the need for CIOs to lead organizational changes. Berube shares insights on leveraging data and maintaining humility in leadership.

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The cost of awesome – Turning CHAOS into Order with Mitch Davis– CIOitk #24 Nov 04, 2019

Show notes

This week I’m joined by Mitch Davis, who is the Chief Information Officer at Dartmouth College. In this episode, Mitch talks about how IT really manages chaos and how it ultimately turns CHAOS into Order. He goes further by discussing the ‘cost of awesome’ and how he moved clients from a change-negative to change-positive culture. … Continue reading The cost of awesome – Turning CHAOS into Order with Mitch Davis– CIOitk #24

The cost of awesome – Turning CHAOS into Order with Mitch Davis Nov 04, 2019

Show notes

In this episode, Mitch Davis, CIO of Dartmouth College, discusses transforming IT chaos into order and fostering a change-positive culture among clients. He emphasizes the importance of delivering great experiences, enhancing diversity within IT, and positioning the role of CIO as a strategic leader rather than just a service provider.

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The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23 Oct 28, 2019

Show notes

This week I’m joined by Les Ottolenghi who is the EVP and CIO for Caesars Entertainment. In this episode, Les shares his perspective on how the CIO sits at the epicenter of strategy, execution and value creation within the enterprise. He talks about his journey to modernize 40-year-old systems to create a modern digital platform … Continue reading The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23

The customer and digital sovereignty are central to transformation with Les Ottolenghi Oct 28, 2019

Show notes

In this podcast episode, Les Ottolenghi, EVP and CIO of Caesars Entertainment, discusses the crucial role of CIOs in strategy, execution, and value creation. He shares insights on modernizing legacy systems to enhance customer engagement, emphasizing the importance of data privacy and understanding customer behavior through technology, ultimately driving business success.

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Enabling the millennial and Gen Z workforce with Wendy Pfeiffer– CIOitk #22 Oct 21, 2019

Show notes

This week I’m joined by Wendy Pfeiffer who is the Chief Information Officer at Nutanix and the UC Berkeley 2019 Fisher CIO of the Year. In this episode, Wendy shares her perspective on how IT and the role of the CIO is evolving. She talks about how she runs IT in a fishbowl and the … Continue reading Enabling the millennial and Gen Z workforce with Wendy Pfeiffer– CIOitk #22

Enabling the millennial and Gen Z workforce with Wendy Pfeiffer Oct 21, 2019

Show notes

In a recent podcast episode, Chief Information Officer Wendy Pfeiffer discusses the evolving role of CIOs and the necessity for IT to adapt to the preferences of a workforce predominantly made up of millennials and Gen Z. She emphasizes the importance of software as an integral part of modern business while urging IT leaders to embrace diversity and revolutionary changes in technology practices.

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Using technology as a business game changer with Mark Tonnesen – CIOitk #21 Oct 14, 2019

Show notes

This week I’m joined by Mark Tonnesen who is the Chief Information Officer at Freedom Financial Network. In this episode, Mark shares his perspective on what business leaders are looking for and why he approaches problems differently. He talks about his experience leading different organizations and it has helped provide greater business value. Mark explains … Continue reading Using technology as a business game changer with Mark Tonnesen – CIOitk #21

Using technology as a business game changer with Mark Tonnesen Oct 14, 2019

Show notes

In this podcast episode, Mark Tonnesen, CIO at Freedom Financial Network, discusses emerging technologies and their impact on business operations. He emphasizes a balanced leadership approach, leveraging diverse experiences to drive innovation. Tonnesen highlights the importance of personalized customer experiences, automation, and enhancing employee engagement to create significant business value, particularly in regulated industries.

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