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Will O’Connor: Covid-19 is the 9/11 moment for healthcare Apr 13, 2020

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In this episode, Will O’ Connor, Chief Medical Information Officer of TigerConnect discusses their company structure, the marketplace they are servicing, and challenges healthcare enterprises are facing in response to the Covid-19 pandemic. TigerConnect is a clinical collaboration and communication platform and serves around 6000 customers across the world.

Due to the ongoing crisis, healthcare providers are witnessing a massive uptick in telehealth and virtual care. Dr. O’Connor states that in the last 2-3 weeks there has been 10 to 15 years of advancement in telehealth both in terms of policy and in practice. The company saw a growth in their messaging platform from 5 million to 6 million in just ten days.

Dr. O’Connor hopes that after Covid-19, care delivery will undergo a permanent sea change. The notion of delivering quality of care to patients who can be managed remotely will stay with us for a long time. Take a listen.

Sara Vaezy: Virtual visits to our chatbots are 10-15 times more than pre-pandemic levels Mar 30, 2020

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In this episode, Sara Vaezy, Chief Digital Strategy Officer of Providence Health, the first health system to confirm a Covid-19 infection in the U.S., discusses how the organization has come together in a coordinated way in response to the crisis. Providence was one of the first health systems to enable patients with a set of FAQ’s and assessment tools by reconfiguring their chatbot, Grace, which was developed over two years ago. In addition, the digital innovation group has helped Providence Health significantly scale up virtual visit capacity by redeploying and training clinicians in their same-day care operations to provide telehealth consults.

Providence Health has also successfully launched creative efforts to crowdsource PPE such as the 100 million mask challenge to ensure adequate availability of PPEs to protect the caregivers at the frontlines. Take a listen.

John Kravitz: We’ve seen a 500% increase in telehealth visits Mar 24, 2020

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In this episode, John Kravitz, CIO of Geisinger Health, one of the largest health systems in the country, speaks about how the organization’s leaders have been “blown away” by how technology has stepped up to help address the covid-19 crisis. Geisinger’s IT organization has kept up with a 500% increase in telehealth visits and a doubling of remote workers to 13,000 employees and minimized disruptions to operations. John believes this crisis has created a new awareness of the opportunities with digital transformation. It’s a remarkable story.

Diana Nole: Digital front door is just the start for digital transformation Mar 16, 2020

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In this episode, Diana Nole discusses Wolters Kluwer’s healthcare business and how they are building expert solutions for insights and evidence that are more deeply embedded into clinical workflows. She also discusses how digital transformation is much more than digital front doors.

Wolters Kluwer Health has invested significantly in digitizing their products and offerings over the past few years. They now use advanced technologies such as AI and NLP to enhance their heavily curated content to provide quick and easy-to-find answers for evidence-based clinical decisions. They are also enhancing the delivery of their content with emerging technologies such as voice-recognition. Additionally, they are also improving the user interface by delivering smaller nuggets of curated information customized for individual patients and caregivers. Diana and her team are using voice-enablement to enable clinicians to learn in a setting that’s more interactive and stay updated on the latest practices and clinical knowledge.

Diana believes in evidence-based data to enhance user experience with the latest available technology. Their focus now is on getting patients to engage more, especially those that need stay on very good pathways for their own health.

Angela Yochem: Digital isn’t just about new care models but enhancing traditional care models through digital means Mar 02, 2020

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In this episode, Angela Yochem discusses how Novant Health, a $5.5 billion nonprofit integrated healthcare provider network based in North Carolina, focuses on improving care quality for consumers through advanced technologies. She also discusses her current role and responsibilities at the organization and how digital health is much more than digital front doors.

At Novant Health, digital care is not just about new models of care delivery using digital tools. It is also about enhancing traditional models of care delivery through digital means. Angela, along with her team, provide advanced digital capabilities to improve the quality of care for patients and community members and ensures increased access to care through digital means.

Angela believes that healthcare organizations must adopt contemporary methods and technologies to improve patient engagement and care delivery. However, this opportunity is closing rapidly due to the emergence of unconventional entrants in the healthcare ecosystem. In the podcast, she discusses how she and her team have developed approaches to identify and rapidly onboard innovative digital health solutions for high-impact areas such as stroke care. She advices health systems leaders to bring in people from outside of healthcare for diverse perspectives to solve the most complex problems.

Paul Black: Every patient has a right to control where their health data goes Feb 17, 2020

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In this episode, Paul Black discusses the next wave of opportunities for Allscripts and how digital transformation is shaping the healthcare sector. Paul also discusses emerging technologies and how Allscripts has embraced cloud adoption for many of its solutions. He believes that emerging technologies such as AI, Blockchain, and voice recognition are improving patient experience, driving better healthcare outcomes, and substantially enhancing the physician’s life.

In the context of the ongoing debate about patient data access and the proposed ruling by the HHS, Paul states that Allscripts strongly supports legislation or regulations that address information blocking in healthcare. He suggests that health systems, looking to harness innovation, must bring together outside help with industry experience and their own organizational knowledge from a clinician standpoint to accelerate transformation.

Dr. Peter Tippett: We give hospitals the ability to quickly and securely send patient records to outside clinicians Jan 27, 2020

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In this episode, Dr. Peter Tippett, a pioneer in developing commercial antivirus software, discusses how careMESH is providing easy and secure communication and collaboration between clinicians locally to share digital patient records. Peter also discusses the issues related to information security in healthcare.

Healthcare, like in other industries, is transitioning to digital communications in all aspects of care including care coordination, patient safety, unnecessary ER visits, and analytics. To address this marketplace requirement, careMESH provides a set of secure services that helps health systems easily share patient records from their own EHR to any outside physicians/ clinicians, reducing the time consumed by traditional means of communication such as phones and faxes.

Seth Hain & Sean Bina: We essentially see ourselves as stewards helping clients manage their data Jan 20, 2020

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In this episode, Seth Hain, Vice President of R&D and Sean Bina, Vice President of Access and Patient Engagement at Epic discuss the next wave of opportunities for Epic and how the company has evolved by focusing on patient experience and advanced analytics.

At Epic, the focus has always been on providing patients with access and tools to view and have control over their data. Epic works with over 300 health systems today to help them manage their data. Over 160 million consumers have or are using its MyChart patient portal which has been around for nearly two decades. The company uses advanced analytics such as AI/ machine learning and monitors how they are performing on different populations before embedding it into workflows, be it clinical-facing or patient-facing.

Epic has lately started focusing on providing transparency around healthcare costs and has been working on creating accurate estimates for patients so that they have price transparency at the point of care.

Daniel Barchi: Digital medicine is just medicine Jan 13, 2020

Show notes

In this episode, Daniel Barchi discusses the current state of digital transformation in healthcare, their goal to bring cutting-edge technology, and focus on delivering outstanding patient care.

According to Daniel, a good technology is one that saves clinicians and caregivers time without getting in their way. He believes that healthcare technology is “80% people, 15% process, and 5% technology.” He further cautions that while using advanced technologies such as AI, health systems need to be thoughtful, careful, and respectful of the way technology interacts with patients.

The healthcare system as a whole has very low thresholds for measuring progress in adoption rates for digital health tools such as digital front doors. Digital health startups have a lot of brilliant ideas; however, they are years away from being integrated into core EHR systems. Daniel advices startups to get deeply embedded with their clinical partners to develop innovative solutions for healthcare.

Mudit Garg: AI predictions need a thoughtfully designed closed-loop to drive action Jan 06, 2020

Show notes

In this episode, Mudit Garg discusses the evolution of Qventus and how they are applying AI to help hospitals and health systems in managing their operations with real-time predictions for improved care delivery.

With a focus on patient flow automation, Qventus helps hospitals and health systems in reducing the length of stay and other operational metrics. Based on early insights that machine learning models and prediction scores can be confusing to users in the absence of an accountability engine, the company has developed an interdisciplinary approach, augmenting AI with behavioral science principles to drive sustained improvements in healthcare operations.

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