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    Business

    The AI Marketing Companion

    The AI Marketing Companion, hosted by Sandy Carter, is the world’s most entertaining marketing podcast. Sandy is a bestselling author of “AI First, Human Always,” a Forbes Top 150 contributor, and a keynote speaker at Davos, CES, SXSW, and the United Nations. She took the mic in January 2026 from founding host Mark Schaefer, carrying forward 13 years of laugh-out-loud conversation, surprise guests, and sharp insight. New episodes dig into AI, agentic commerce, and the future of digital business, always fun, always interesting, always ready to turn your marketing intellect up to 11

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    Copyright: © Businesses Grow

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    Latest Episodes:
    The enigma of critical thinking and marketing today Sep 01, 2016
    Show notes

    I received a pretty big shock recently, a discovery that made me re-think who I am and what I know. For many years I have enjoyed digging into my family history. For many of us in the U.S. -- nearly all of us immigrants -- our family tree has tangled roots and uncovering where we come from can be an obsession. Most of the Irish side of my family came over during the potato famine of the mid-1800s. Some of my German ancestors where actually craftsmen in Philadelphia during the Revolutionary War. But one Dutch side of the family seems to have the longest history with America and in some way, the most sad. I recently discovered that one ancestor from this line of the family was a slave-owner in Virginia.

    The mind game

    This possible scenario for many Americans who have a long heritage in the country, but to actually have this ugly fact staring you in the face is unsettling, at least to me. To think that something in my distant blood had something to do with slavery just makes me shiver. And the mind game I pay is ... if I lived in that era, would I have been any better, or would I have just gone along? Psychologically, the justification for slavery was upheld by the leaders of the community, businesses and even the church, in some cases. In a rural Virginia village of the early 1800s, there was really no place to go for a dissenting point of view. There was no Internet, no Google, no television, no radio ... I probably wouldn't even have had access to a major newspaper. If I was cut off from the outside world, would I have any opinion beyond what I absorbed and repeated from the leaders in my isolated community? I'll never know if I would have had some sense of justice or if I would have fallen in line with the family business. I only have hope, and maybe sympathy, for the struggle of my made-up 1800s self. But what about today? That sort of information isolation is a thing of the past. With access to unlimited information, knowledge, opinions and insight ... is it any easier to be a a critical thinker and make an informed decision? The answer might surprise you.

    Social media and critical thinking

    Here is a grand irony. In this modern day, we have the accumulated knowledge of the human race in the palm of our hand, and we use this device primarily to rant about politics or share cat pictures. Although we have the infinite opportunity to learn and consider opposing views, the level of critical thinking may be no better today than the people who had access to no information in the 1800s. We're too busy to think, too busy to dig for truth.

    • A recent study showed that in general, people use social media to connect to like-minded people in their local communities instead of learning about other views and cultures.
    • Patricia Greenfield, a developmental psychologist, found that any screen-based technology we use, including video games, will certainly enhance our visual-spatial skills, but only at the expense of developing other mental abilities, including critical thinking, knowledge acquisition, and imagination. She said the rapid-fire reward of video games and text messaging could be a cause of the three-fold rise in Attention Deficit Disorder (ADD) over the past 10 years.
    • Researchers at Stanford gave a series of cognitive tests to a group of heavy social media multi-taskers and another group of light users. The heavy multi-taskers were found to be more easily distracted, less able to control their working memory, and less able to concentrate on a task when compared to the light multi-taskers.
    What does this mean to marketing?

    So this very weird thing is happening. We have more information at our fingertips than at any other time in history and the technology may be depressing our ability to think, process, and think critically. Technology does not give without taking. Tom Webster and I have been discussing some of our observations in this area. It appears to us that people simply believe -- and repeat -- almost anything they hear from business gurus without thinking. We're seeing this lack of critical thinking so often that we decided to address it on our podcast. Also, in this episode we take a stab at upgrading our Millennial reach by introducing a Would You Rather segment. You'll learn why Tom would prefer to crap his pants in Starbucks and Mark can rock a thong. You are probably gripped with anticipation for this Marketing Companion episode and thankfully relief is in sight. In fact, it's right here.

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com,

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers and outreach, content research and planning, and competitor research. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free audience Discovery tool. Affinio is an advanced marketing intelligence platform that leverages the interest graph to understand today's consumers. Affinio believes that if we can understand individuals at a deeper and richer level, then we can fundamentally change the way people relate to one another. By understanding the interests and cultural DNA of key audience segments, marketers are empowered to take an audience-first approach to making meaningful connections with ideal consumers. Find out how at Affinio.com.

    The importance of being known Aug 18, 2016
    Show notes

    I used to be a big shot.

    • In my corporate marketing days, I was among the top 1 percent on the company organizational chart.
    • I was awarded seven patents and I earned two masters degrees.
    • I closed the biggest deal in the company's history, worth more than $5 billion in sales.
    • I earned a big salary and managed a highly-visible team of global all-stars.
    • I had received two Chairman's Awards for outstanding achievement, a stock award that was the highest recognition in my company. As far as I know, I was the only employee who had earned this twice.
    • In my position as Global Director of eBusiness, I was the company's go-to guy for anything Internet.

    My corporate life was a frenzy of activity. I was getting hundreds of emails a day, conference calls at all times of day and night, and lots of new opportunities and recognition. But I had also been dabbling in some entrepreneurial side businesses and, once I my kid's college tuition was paid for, I decided it was time to re-invent myself and venture out on my own as a business owner, consultant, and college educator. I will never forget the eerie thing that happened the morning of my first day out on my own. The frenzy was over. No emails. No calls. No meetings in Paris. No communication of any kind. I was experiencing the Veil Of Silence!

    A new equity of online influence

    In my company, I was well-known and respected. But now that I was starting over, nobody knew me. Nobody knew -- or cared -- that I was a big deal just 24 hours ago. On my first day as an entrepreneur, I was the go-to guy for nothing. True story. When I started my new consulting business, my first two customers were a college kid trying to start a local catering business and a real estate agent. My first professional speaking gig was before the Lions Club in Farragut, Tennessee. The fried chicken served at lunch was delicious by the way. I had gone from being a person who was wined and dined atop skyscrapers in Shanghai to a fumbling entrepreneur building an entirely new reputation, and an entirely new brand, from scratch. Talk about a humbling experience. But in less than five years, I built a brand reputation that opened up consulting assignments with some of the biggest companies in the world, including Cisco, Johnson & Johnson, and The U.K. government. I wrote best-selling (really) business books. I was in a position to give speeches at convention halls filled with thousands of people. I've lectured at some of the world's top universities and was even a guest speaker at a European "think tank" that had attracted famous authors and diplomats like Nelson Mandela.

    The new path to power

    My path to re-invention was filled with mistakes and bad habits that I carried over from the old corporate world. And this is what I had to learn the hard way: There is an entirely new paradigm of power in the online world … or what I call the new "equity of influence." Here's what I mean. In the carbon-based world of a traditional corporate office job, these are some of the things that help create power and influence:

    • Job title
    • Salary
    • Achievements
    • Number of direct reports
    • Control of scarce resources
    • Where you went to college
    • Executive relationships/sponsorship
    • Awards and certificates
    • Size of office

    … there have even been studies that show how tall you are, how good-looking you are, and how you dress contribute to personal power in the "real world!" But on the Internet, none of this matters. Nobody cares what your title is. Have you ever tried to tell somebody on the Internet what to do? Nobody can really tell how tall you are, how rich you are, or what family you married into. It just doesn't matter any more. In fact, there is only one thing that counts today, only one source of power and influence when it comes to the online world. And it is this. To be known.

    The imperative of being known

    I was recently invited to be a speaker at the next Social Media Marketing World. I've collaborated with Phil Mershon from SME for five years now and I count him as a friend. Yet, in our conversation he admitted that he had no idea where I had worked for most of my life, what I did, or what I had achieved before I was a blogger. When you get down to it, the only reason I am a speaker at this event, or any event, is because I am known. And, if I ever faded away for awhile, I probably would not be invited again. So where am I going with this? Being known has everything to do with your success, too. Where do you want to go with your career and your life? What's next? Do you want to ...

    • Write a book
    • Establish a speaking career
    • Become a consultant
    • Be named to a prestigious board
    • Stay relevant in your field for many years
    • Build a helpful personal network
    • Be recognized by your industry peers
    • Obtain a teaching position at a university some day
    • Be seen as a leader in my industry
    • Put yourself in a position for a promotion outside your current company

    I often have people ask me how they get to this next level in their career and in the process of helping these people, I kept finding myself providing the same advice over and over: "Well, to achieve that, you have to be ... known." One of the favorite quotes that I used in my book The Content Code was from the international pop star Taylor Swift: "Today, artists get record deals because they have fans – not the other way around." You may not think of yourself as the type of person who needs to attract "fans," but I think the general idea here is relevant to nearly any career path today. Nobody is going to hold your hand and help you up that ladder any more. You need to be accountable for your own success, recognition, and brand. Your dream "record deal" might be a promotion, a contract to write a book, or an invitation to speak at an industry event. It is very unlikely that will happen unless you're known, unless you have built up your very best Digital Self. This is a fascinating topic and the primary discussion point of our new Marketing Companion podcast episode. Tom Webster and I start with a humorous bit about the Marketing Olympics and proceed to a spellbinding account of what it takes to be known today. You won't want to miss this.

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com,

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers and outreach, content research and planning, and competitor research. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free audience Discovery tool. Affinio is an advanced marketing intelligence platform that leverages the interest graph to understand today's consumers. Affinio believes that if we can understand individuals at a deeper and richer level, then we can fundamentally change the way people relate to one another. By understanding the interests and cultural DNA of key audience segments, marketers are empowered to take an audience-first approach to making meaningful connections with ideal consumers. Find out how at Affinio.com.


    Why Content Shock is coming to an ad near you Aug 04, 2016
    Show notes

    If you read between the lines, Facebook just told us it's going to become a lot more expensive to be in marketing soon. In their recent blockbuster earnings announcement, CFO Dave Wehner said something interesting: Facebook's ad load, or the total number of ads the company can show to each user, will be a "relative non-factor for predicting Facebook's future revenue growth starting this time next year."

    Translation: Facebook is about to max out on the number of ads it can show users inside its platform, which means it will need to find other ways to grow the company's ad business in the future. Simply increasing the number of ads it shows people will not be an option.

    The optimal ad load is really a mix of art and science," Wehner said. "We also want to be thoughtful about making sure each person's overall feed experience has the right balance of organic and ad content."

    This was surprising to analysts, as evidenced by the fact that many of them then asked Facebook's executives to elaborate on what this means.

    So what does it mean?

    Monetization options

    It means that Facebook will need to do three possible things: 1) add more users, 2) create better-performing ads that it can sell for more money, or 3) find creative new ways to monetize our personal information.

    Facebook's user base is already growing — it added 60 million new users last quarter alone — but the "create better ads" part seems more difficult.

    Facebook will either need to do a better job proving its ads lead to sales, which it's already trying to do, or offer more premium ads, like the commercials you might see on TV.

    A few years ago, I wrote a post called Content Shock: Why Content Marketing is not Sustainable which predicted this eventuality. As companies compete for limited attention span, the cost of marketing will have to go up as the channels "fill up" with content. In essence, this is what social media platforms WANT to do. The more Content Shock they can create, the higher the prices they can charge for ads. Let's look at what's happening over at Snapchat, the newest marketing darling. To monetize its popular platform, Snapchat recently began inserting ads between customer stories. Customers are pushing back. They piled on to Snapchat to get away from ads! But here they come. How many ads can Snapchat display? There is a limited ad inventory, and as that gets sucked up by eager marketers the price will go up and up. Eventually some companies aren't going to be able to hang in that environment for long. It will be just too expensive. For some companies, it already is. As content popularity increases, it costs more to promote and compete. It's a great discussion topic for our new podcast episode and in this edition of The Marketing Companion, Tom Webster and I break this down for you. We also get into some other interesting topics:

    • Why Silicon Valley firms need to move to Dayton, Ohio. Seriously.
    • Twitter's new branding effort -- Is it finally getting on track?
    • Is there anything unique about Twitter's content offering? Tom and I disagree on this one.
    • Plus, Tom introduces some ... unusual ... new applications from the Marketing Companion Labs. Absolutely hilarious!

    Ready for this? Let's go. Resources mentioned in this podcast The book Disrupted: My Misadventure in the Start-Up Bubble by Dan Lyons Who is Nipsey Russell any way? New certificate program -- Rutgers University Online Content Marketing Course

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com,

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers and outreach, content research and planning, and competitor research. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour! Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free audience Discovery tool.

    Affinio is an advanced marketing intelligence platform that leverages the interest graph to understand today's consumers. Affinio believes that if we can understand individuals at a deeper and richer level, then we can fundamentally change the way people relate to one another. By understanding the interests and cultural DNA of key audience segments, marketers are empowered to take an audience-first approach to making meaningful connections with ideal consumers. Find out how at Affinio.com.


    Should Facebook be regulated? Jul 21, 2016
    Show notes

    Should children be exposed to graphic violence on Facebook without your knowledge and consent? Is it a widely-available broadcast channel like TV that should be regulated, or is it something different? The social web has created amazing opportunities to learn, discover, connect, and have fun. But with the advent of innovations like live streaming video, horrifying images of terror and violence are becoming a more common staple of our news feed. Facebook's "terror policy" is pretty weak. In fact, it has proclaimed boldly that any live stream -- no matter how controversial or ghastly -- is welcome on its live video platform unless the violent act is celebrated. So, for example, if a hostage is live-streaming a beheading, that's deemed appropriate content for a Facebook live stream. If a hostage live-streams a beheading and says, "The infidel got what he deserved," it would be deleted by Facebook because it glorifies or celebrates violence. The violent act itself is OK ... it's the intent of the person filming that determines whether it is appropriate for public consumption or not. Kind of a weird line, but that's the Facebook guideline right now. As of this moment, there is no way parents can absolutely guarantee that their children will not be exposed to horrific images on Facebook, not through Facebook or any third party app. Even if Facebook tweaks its algorithm to be age-sensitive, these videos could be seen through a share, by viewing another timeline, or by searching for the content. Shouldn't we have a right to NOT see horror?

    Should Facebook be regulated?

    In the United States, there are regulations in place to keep obscene, profane, and violent content away from children on radio and television. Cable channels and subscription radio are not covered under these regulations because they're considered "subscriptions." Since there is so much free "cable" video streaming around on apps these days, you might debate whether some of the regulations are dated or not, but clearly the government has a regulatory intent to protect citizens from content that is obscene or violent. There is no reliable filter in place to moderate violent content on Facebook -- wouldn't the government intent extend to this channel too? Facebook might argue that a person has to opt-in to its service, like subscription television channels (although it's free). So it is more like a cable channel than a network broadcaster. But isn't opting into Facebook similar to opting in to owning a radio or television? There are no ongoing subscription fees or commitments. The government recently ruled that the Internet is a "utility" like water or electricity. It is essential to modern life, not an optional subscription service. Should Facebook be regulated? It's a delicate issue, but make no mistake, this IS an issue. Or, is it?

    Where is the debate?

    What shocks me is that as I researched this topic, there is no discernible national debate on whether Facebook should be regulated like other broadcasting services. I found a few blog posts in 2010 on Facebook and regulation. A number of articles were written recently when it leaked that Facebook had a liberal bias and a very loose process to manage its trending news feed. But Zuckerberg addressed this bias issue through a meeting with conservative leaders and the topic has gone away. However, violence in our news streams is just beginning. Live streaming is a relatively new innovation. And there is no fool-proof safeguard to keep horrific content away from the eyes of children. Shouldn't this be a topic of national discussion? Can't we expect some option that gives parents the right to keep horrific content away from their children? This is important. Let the debate begin here, on The Marketing Companion podcast. In our latest episode, Tom Webster and I tackle this head-on. We also offer a different slant on the Pokemon craze and disclose new research that signals real trouble for the television industry. And, we reveal the 2016 edition of The World's Worst Apps that help you with everything from poop to passion. Ready for this?

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com,

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers and outreach, content research and planning, and competitor research. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free audience Discovery tool. Affinio is an advanced marketing intelligence platform that leverages the interest graph to understand today's consumers. Affinio believes that if we can understand individuals at a deeper and richer level, then we can fundamentally change the way people relate to one another. By understanding the interests and cultural DNA of key audience segments, marketers are empowered to take an audience-first approach to making meaningful connections with ideal consumers. Find out how at Affinio.com.


    The new psychology of content consumption Jul 08, 2016
    Show notes

    Is the psychology of content consumption changing? That's the central idea behind an amazing new discussion featured on The Marketing Companion podcast. Have you tried our free Internet radio program yet? You'll have to hear this podcast to believe it -- the first order of business is the introduction of the world's first audio emojis! But then we get serious. Tom Webster and I get into some discussions that are guaranteed to get you thinking about the nature of content and content consumption today. This 30-minute episode includes ... Why Snapchat may be the most important communication channel on earth right now and how the "cognitive costs" of this platform will keep it relevant even when grandma joins in. The dramatic behavioral shift in consumer content streaming behavior. It appears that a massive psychological change is underway and there is more widespread trust in the cloud. There are some trends here that will amaze you. Facebook's random acts of strategy. The company is introducing new concepts and then stopping them, experimenting with newsfeeds in weird ways, and promoting new functionality in a seemingly random way. Does the company really have any strategic plan, or are they demonstrating an enlightened model for innovation in the digital age? Does Facebook need to be regulated by the Federal Communications Commission like other broadcasting channels in the U.S.? Is the rapid development of technology exceeding a government's ability to understand it and discern possible threats and opportunities? ... Pretty cool stuff, right? Now it's your turn to step right up and experience the fun and excitement of The Marketing Companion, the world's most entertaining business podcast.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers and outreach, content research and planning, and competitor research. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free audience Discovery tool. Affinio is an advanced marketing intelligence platform that leverages the interest graph to understand today's consumers. Affinio believes that if we can understand individuals at a deeper and richer level, then we can fundamentally change the way people relate to one another. By understanding the interests and cultural DNA of key audience segments, marketers are empowered to take an audience-first approach to making meaningful connections with ideal consumers. Find out how at Affinio.com.


    Marketing mega-trends Jun 23, 2016
    Show notes

    Each year, Mary Meeker compiles a wide-ranging report on the top Internet trends on behalf of venture capitalist firm KPCB. The report goes on for 213 pages. And do you have time for that? No! That's why Tom Webster and I distilled the report into the profound marketing trends that will have the biggest impact on you. Some of the ideas we cover in our new podcast are:

    • Why "viral" is more is more viral that ever and how Facebook Live will become the ultimate in reality TV and a revolution in journalism.
    • Why self-driving cars will dramatically change our behaviors and unleash new personal productivity.
    • The economic battle for your business may get down to music, movies, books, and switching costs. Will Facebook need to get into the music business?
    • The game-changing technology of voice recognition accuracy.
    • The malignant complexity of data and the vulnerability of a "single-source" supply channel.

    Pretty interesting stuff? If that wasn't enough, it's the third anniversary of The Marketing Companion and Tom and I have a traditional gift change to remember. Let's get to it! Resources mentioned in the podcast: Jeff Jarvis Blog post on self-driving cars and the future of content

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free Discovery tool. Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today's consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user. Affinio's customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative.


    The greatest social media opportunity? You might be surprised! Jun 09, 2016
    Show notes

    We are rapidly moving toward an ad-free world, which is kind of scary because the Internet really, really, really depends on ads. Ad blocking increased by 94 percent between 2015 and 2016. About one-third of all smartphone owners block the ads that make all that great free content possible. I probably consume more content than ever. But I do it though Netflix, through Sirius radio, through Spotify. I don't personally use an ad blocker ... but I don't see ads, either. Fortunately, there is a new social media super-power that presents an extremely attractive new advertising venue: Podcasting. You heard me correctly. Podcasting is the little advertising engine that could. You can't block an ad on a podcast, and when the ad is delivered by a trusted podcast host, the format is arguably the most effective way to connect to some audiences right now. In fact, ComScore reports that people prefer ads in podcasts over any other digital medium! Now is the time to get in on the ground floor of sponsored podcasts. Fueled by smartphone ownership and the advantage of being the "multi-task" medium, podcasting is experiencing its greatest growth spurt ever, as evidenced by this new report from Edison Research: Most of the growth is occurring with consumers under the age of 55: And podcast consumers are voracious, spending more than four hours per week consuming an average of five different programs: Podcast consumers are desirable ad targets for many brands because they are significantly more affluent and educated than the average American: Finally, podcast consumers are much more likely to follow your brand: In a sign that the advertising power of podcasts is starting to be recognized, Scripps, a traditional media company, is making major investments in the space: It bought podcast advertising company Midroll Media for $50 million in cash in 2015, and Scripps just acquired Stitcher, a podcast-streaming app, for $4.5 million. As a marketer, the research had an impact on me and I enjoyed hearing more about this opportunity and the future of podcasting when I discussed it with Tom Webster on our latest episode of The Marketing Companion. If you love podcasting, marketing, advertising, social media, or just the sound of Tom's voice, you won't want to miss this show. Plus, you'll learn about Tommodium, a new pharmaceutical product from the Marketing Companion Labs. It's the solution to Social Media Constipation and ... well, you'll have to hear to believe it. Here we go.

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out, as well as their new free Discovery tool. Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today's consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user. Affinio's customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative.


    Cutting through the marketing noise May 27, 2016
    Show notes

    In our new episode of The Marketing Companion, Tom Webster and I explore a theme of marketing challenges to rise above the increasing noise levels to connect to our customers. It's a difficult proposition and getting harder all the time. Some of the topics in this jam-packed 30 minutes of marvelous audio content include:

    • Rising losses from ad-blocking are pushing marketing dollars into new places.
    • An unlikely source of content innovation -- printed magazines and books.
    • Innovations to merge games with serious editorial content to drive page views and engagement.
    • Surprising insights on what almost every marketer is missing when it comes to creating effective video content.

    And if this wasn't juicy enough, Tom and I introduce a star-studded new motion picture: "Chatbots: Revolution" starring Sean Connery, Marge Simpson, and Slurry the lovable Marketing Companion Chatbot. You are not going to miss this are you? Let's find our marketing signal. References for this podcast Ad blocking to cost $12 billion Kickstarter project for print-only tennis magazine Most people watch with the sound off Washington Post new story form and games

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out! Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today's consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user. Affinio's customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative. "


    A modern marketing wish list May 12, 2016
    Show notes

    In the latest episode of The Marketing Companion podcast, Tom Webster and I reveal our wishlist of what we would like to see "more of" and "less of" on the web. Among the topics we explore: Brand skepticism and brand bullying -- It seems like any time a company authentically tries to be "human" on the web it attracts an attack. If we want brands to show up in a more human way, shouldn't we reward them? Evangelism -- This word is a red flag for me. When anybody describes themselves as an evangelist for ... (fill in the latest social technology) ... I immediately wonder about the credibility of the person. "Evangelism" suggests you have a specific agenda and your goal is to "convert" instead of "lead." The web need more business leaders and fewer evangelists. Long-term thinking -- Why Uber needs to be more like Nike. A brand develops from a collection of small interactions over time. Do brands still have the patience to be great? Whining -- Let's stop whining and start taking care of each other. Want to make the world a better place? Think about how you're showing up in your little corner of the world. ... and there's much more. Also, I have been experiencing chatbot envy. Apparently this is the way to go now, according to Facebook. So Tom and I decided we needed to get ahead of this curve by introducing Slurry™, the new Marketing Companion chatbot. It's not quite ready for primetime, but it is rather entertaining! Ready for some fun? Here we go. Resources mentioned in this podcast:

    • New eBook from Affinio Understanding Your Alpha Audience
    • Chevrolet Little Red Corvette tribute to Prince
    • The speech This is Water by David Foster Wallace
    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out! Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today's consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user. Affinio's customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative.


    The epic switch from social networks to private networks Apr 30, 2016
    Show notes

    Over the past few months I've seen a few trends coming together but I'm not sure I grasped the significance of what's happening until I heard a recent comment from my 16-year-old nephew. Here is what I have seen occurring:

    • WhatsApp has rapidly become the biggest messaging service in the world with more than a billion users.
    • Snapchat is a juggernaut with the 18-24 age group, now earning more daily check-ins than Facebook. The company founder insists it is "not a social network."
    • Facebook is the social network for most of the world, yet their major investment is in the development of private Facebook Messenger, including bots that would help companies scale "human" interaction through the service. More than 900 million people use Messenger now.Instagram (owned by Facebook) started private DM in 2014 that focuses on the sharing of content with up to 15 people in a threaded approach. The artificial intelligence-powered messaging space that allows third parties to build and deploy chatbots is predicted to facilitate 40 percent of mobile interactions by 2020 as "smart agents" proliferate, according to Gartner.
    • After falling behind Facebook Messenger and WhatsApp, Apple has become laser-focused on improving Messages.
    • Other private messaging services like Viber and Kik have established footholds with certain demographic groups and have attracted millions of users.

    And here is the quote from my young nephew: "Oh Facebook is dead. My friend posted on Facebook and we made fun of him. We only use Snapchat now because who wants to put everything in public all the time? This just connects me with my real friends." Of course you can't pin a trend to the comment of one person but he helped articulate the idea I had been pondering: A seismic shift in how people connect to each other. People are more interested in actually communicating, instead of broadcasting. We don't want personal and private lives merging any more and we want control over our different social circles within these messaging apps. Social media won't go away (Facebook isn't dead!), but it may become less important to certain groups as this trend toward more intimate conversation rises. It seems like we're going full circle. The first communication apps (ICQ and AOL Chat for example) were all private. What Facebook, Snapchat, and WhatsApp have realized for some time finally hit me, too. The world is transitioning from public social media to private media. For the foreseeable future, these intimate channels will present vast new opportunities, and perhaps perils, for marketers.

    The rise of private media

    The platforms have been responding to the rising trend of private media:

    • Instagram started private DM in 2014 that focuses on the sharing of content with up to 15 people in a threaded approach.
    • Twitter has experimented with Snapchat-stylized doodles and photo editing and in 2015 expanded the character limit via direct messaging.
    • Facebook Messenger will now support scannable codes, user names and links. This update allows the creation of a unique Messenger URL that will allow for greater discovery of users and businesses within the private sphere.
    • Facebook is already positioning pages and ad units with a "message the brand" option and analysts believe Facebook is positioning Messenger as its primary commerce hub of the future.
    • Business Insider reported that for the first time, combined usage of the top four messaging apps exceeded the combined usage of the top four social media apps. Falling data prices, cheaper devices, and improved features are helping propel their growth:
    Implications for marketing

    I am beginning to think through some of the implications for this trend and I would be delighted to hear about your ideas in the comment section. "Open rate" -- The typical open rate for email is about 20 percent. Without the boost of ad support on Facebook, your organic reach for your content probably averages less than 1 percent (this varies widely by business). The open rate for a private message? 98 percent. Smartphone users are more likely to have push notifications turned on for a messaging app than for email, a branded app, or even Facebook. Protection against another wave of content shock -- I recently wrote that content shock isn't a trend, it's a wave. Every "quiet" channel becomes more difficult and expensive to maneuver in as the amount of noise rises. How do you keep the open rate at 98 percent as the popularity (and potential spam level) rises? What will be the rules of engagement? Conversational moments -- Today a brand goal on social media is mass relevance. We want that kitty picture to get as many likes, clicks, and shares as we can muster. But in this new world, the goal is engagement through private, meaningful, conversational moments. How do you scale? Through ... Bots -- Facebook is working on smart bots that can hold human-like conversations. This seems like the foundational technology that would make this work on a large scale. How do we insert ads and brand messages in conversations in a way that isn't disappointing ... or creepy? From content-orientation to person-orientation -- In our current "mass relevance" model, content is at the center of the experience. In the future, content will still be important, but an individual will be the focus of the experience. We will be using Big Data in sophisticated ways to craft personalized, timely, location-based content and offers. Brand communications will be more immediate, expressive, and intimate.

    Permission-based -- The challenge of Snapchat is to get people to find you and follow you. Presumably brands will have to get people to find and follow them in these channels.

    The purpose of Facebook -- It will be fascinating to see how Facebook morphs and shifts in this environment. This is the platform most brands have been married to, and this is where most of the marketing investment is still occurring. There is a comfort there. How does that relationship change moving forward?

    Data capture -- Several years ago I suggested that Google should give away new smartphones every year in exchange for the ability to analyze the gold mine of data in text messaging. It appears that this trove of data could be migrating from texts and email to company-controlled messaging apps. What will happen to the lines of privacy? Will there be a new value exchange for this data?

    And by the way ... Where IS Google in this whole development? As of yet, they don't seem to have a relevant entry.

    This is a fascinating new development and there are many, many future conversations we will have together on this topic. Let's get the ball rolling with this new podcast episode. In the latest edition of The Marketing Companion, Tom Webster and I open up a discussion on private media and we also dissect new research on brand authenticity. And oh yes, we launch our latest product from the Marketing Companion Labs, Snapchat Silver, for those of you over 40 trying to figure out Snapchat. You won't want to miss this episode!

    Please support our extraordinary sponsors. Our content is free because of their generosity.

    Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

    BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level. Check out BuzzSumo's powerful technology to look at the hottest content trends down to the hour!

    GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

    Affinio is now offering a FREE eBook co-authored with Mark Schaefer called How to Identify, Understand and Grow Your Ideal Content Audience. Check it out! Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today's consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user. Affinio's customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative.


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