That Digital Show

Latest Episodes:

Going Inside Baseball: Data-driven Audience Engagement Sep 08, 2021

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Major League Baseball is partnering with Google to transform how fans engage with the sport, both on and off the field, using data and AI. In this episode, we chat with Josh Frost, VP of Product Management for Baseball Data. We learn how the MLB is capitalizing on baseball's rich history - and data - to deliver personalized, immersive experiences for today's audiences and the fans of tomorrow. Our Telco, Media, and Gaming series goes deep with the industry's leading innovators to learn how they are evolving the entertainment landscape.

Creating a Runway for Technology Innovation with Discover Aug 31, 2021

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The financial services industry is evolving at a rapid pace, with shifting consumer expectations, new technologies, and developing regulatory requirements. Financial services firms need the right technology to help them stay agile and prepare for the future. The cloud is a key point of leverage for firms looking to improve performance across a broad range of activities. Moving to the public cloud can advance operational resiliency, improve staff productivity, increase regulatory compliance and enhance business model innovation. In this Episode, Chris Hood and Sam Maule are joined by Angel Diaz, VP of Technology Capabilities and Innovation at Discover, to discuss how Discover is establishing a framework for smaller, self-empowered engineering teams to drive innovation.

How HP Innovates with Digital Customer Experiences Aug 17, 2021

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Today’s world is cluttered with messages, devices, and alerts. Customers are getting inundated with digital messages and have to be more selective on what they focus on or ignore. To hold customers’ attention and stand out, businesses must deliver personalized digital experiences that both meet and dare to surpass customers’ increasingly high expectations for a digital, in-person, and hybrid landscape. Digital experiences are the dominant factor in a customer’s purchasing decision. That friction-less and personalized experience must be delivered quickly across multiple devices. How do businesses meet these high expectations? In this episode, Chris Hood is joined with Evan Scheessele, the DevEx Leader of HP, Inc., who explores how they have created digital experiences built with APIs to deliver more personalized, adaptable, and consistent experiences that delight their customers.

The Evolution of Banking-as-a-Platform Aug 10, 2021

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Faced with changing customer behaviors and demands, tightening margins, and increasing threat from digital competitors, financial services institutions will need to meet customers where they are, open up their services, and establish new ways to monetize their products. Doing so will also enable them to build a better profile of their customers, and deliver more personalized user experiences and fast, convenient banking and payment services. Cloud technology plays a big role in this shift toward digital FSIs. Moov leverages Google Cloud to make it easy for developers to accept, store, and disburse money. On this episode, Chris Hood is joined by Wade Arnold, Co-Founder and CEO of Moov Financial to discuss how developer communities are helping businesses easily embed financial services.

Creating Channel-less Experiences featuring Lowe's Jul 23, 2021

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By some accounts e-commerce adoption has accelerated to a level that was not expected to be reached for another 10 years. Lowe’s has an intimate understanding of dealing with that growth. In this episode we’ll chat with Neelima Sharma from Lowe’s about the importance of channel-less experiences and how her teams are advancing their approach to digital commerce. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it’s like to be a leader in today’s landscape. Listen to additional episodes featuring Ulta, Albertsons, Crate & Barrel and Zulily.

Data Driven Retailing featuring Crate & Barrel Jul 21, 2021

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Crate & Barrel is taking a unique approach to leveraging data insights across the organization. From optimizing marketing spend, to creating personalized experiences for their shoppers, they are seeing the benefits of being a data driven retailer. In this episode we chat with Joe Orlando, Sr. Director of Marketing Operations, Technology & Analytics at Crate & Barrel. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it’s like to be a leader in today’s landscape. Listen to additional episodes featuring Ulta, Albertson’s, Lowe’s and Zulily.

Reinventing the Future of Grocery Shopping featuring Albertsons Jul 08, 2021

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Albertsons is working with Google to create the world’s most predictive grocery engine, including integrations with Maps, Search, Business Messages, Google Pay and our Cloud AI Retail products & solutions. In this episode we chat with Chris Rupp, Executive Vice President and Chief Customer & Digital Officer to discuss how Albertsons is disrupting the grocery industry with continuous innovation and developing a roadmap for the future. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it’s like to be a leader in today’s landscape. Listen to additional episodes featuring Ulta and Zulily.

Transforming Retail with AI featuring Zulily Jul 08, 2021

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Differentiation is core to Zulily's mission to help busy moms find unique and interesting products—including clothes for the whole family and products for the home at the best possible price—with the industry’s most exceptional and personalized shopping experience. In this episode we speak with Julie Penzotti, Principal Data Scientist and Sudhakar Krishnamurthi, Director of Engineering, Data, ML/AI & Marketing to discuss how Zulily is leveraging Artificial Intelligence and Machine Learning to personalize millions of interactions every day. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it’s like to be a leader in today’s landscape. Listen to additional episodes featuring Ulta and Albertsons.

Achieving Innovation at Scale featuring Ulta Beauty Jul 08, 2021

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Ulta Beauty is redefining the beauty industry by creating personalized, digital experiences for their shoppers. Their focus on innovation has been a true point of differentiation and an important topic that other retailers and brands could learn from. In this episode we speak with Michelle Pacynski, VP of Digital Innovation at Ulta Beauty, to discuss how her team is focused on bringing innovation to the enterprise, to build a digital store of the future. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it’s like to be a leader in today’s landscape. Listen to additional episodes featuring Zulily and Albertsons.

Accion and the Power of Digital Technologies Jun 29, 2021

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Accion has a commitment to support families and small businesses in the Northern Triangle countries – Guatemala, Honduras, and El Salvador – and help address the root causes of migration. Over the next three years, Accion, a global leader in microfinance and fintech impact investing, will provide advice, guidance and consulting services to the financial institutions that are helping micro and small business owners in the region – ultimately benefitting more than 400,000 people. In making this commitment, Accion is a founding partner in Vice President Kamala Harris’ recent call to action to support economic development in the region. In this episode, Chris Hood is joined by Sam Maule, Google Cloud and special guest Michael Schlein, President and CEO of Accion, to discuss how they are joining forces with the White House to support digital and financial inclusion in Central America.

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