Show notes
In this episode of Supply Chain Now, hosts Scott Luton and Jake Barr welcome Eri Iozdjan, Founder of Maven Lane, Will Andrews, Executive Vice President at Maven Lane, and Ronak Patel, Vice President for Fulfillment Solutions at VEYER Logistics. They discuss Maven Lane’s supply chain transformation and the partnership with VEYER Logistics.
Eri and Will share challenges with their previous 3PL partner, focusing on customer obsession, operational excellence, and data-driven decision-making. Ronak emphasizes the importance of trust, transparency, and operational leadership in their partnership.
The conversation explores the criteria Maven Lane used to select a new 3PL partner, prioritizing customer satisfaction, product handling, and data visibility. It also highlights how the partnership with VEYER has improved service levels, reduced defect rates, and provided greater control, setting up Maven Lane for future growth. The episode outlines how a well-designed, customer-centric supply chain can serve as a competitive advantage and the value of working with partners who align with your goals.
Jump into the conversation:
(00:00) Intro
(01:56) Panel introductions and warm-up
(07:09) Diving into the Maven Lane story
(15:19) Challenges with previous 3PL partner
(20:57) Constructing the 3PL selection process
(26:19) A story of lean operations
(26:44) Key indicators of a successful operation
(26:59) The importance of employee engagement
(28:43) Operational excellence and culture
(29:26) Technology and information integration
(30:37) Advice for the selection process
(32:25) Impact of the partnership
(40:37) Future goals and expansion plans
(45:14) Critical learnings and next steps
Additional Links & Resources:
This episode was hosted by Scott Luton and Jake Barr and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/strategic-insights-maven-lane-partners-veyer-logistics-1451
The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.
For licensing inquiries or permissions, please contact us at production@supplychainnow.com
© 2026 Supply Chain Now. All rights reserved.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.