Show notes
00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I'm your host, Corey Berrier, and I am here with Shreya. I mess everybody's name up, Shreya, but I actually think I said your first name right?
[00:00:15] Shreya: You did. Congratulations.
[00:00:18] Corey Berrier: Lu. I usually mess up like Bob's name. Like, I don't know what it is. I don't know what it is. I don't know.
[00:00:25] Corey Berrier: But anyway, dude, I'm so glad that you're here. I'm super glad to get into this conversation with you. But first Shreya, tell everybody a little bit about who you are. Whatever you would like to tell them about you and take it. Take
[00:00:39] Shreya: it's away. Awesome. Well, first of all, thanks for having me, Corey, and inviting me on the show.
[00:00:44] Shreya: A little bit about me is I work with Joe Crisara at Service mvp. I was in H V A C as a comfort advisor, and he trained me in the field I fell in love with H V A C and operations and processes. So, I started working with him, and now I help companies all around America, Hawaii Canada, and Australia, find solutions to implement processes at their business, reach their goals, and completely change the culture of their company.
[00:01:17] Shreya: And it's very rewarding for me. And it is my dream job. So it's a little bit about me. That's
[00:01:22] Corey Berrier: awesome. Yeah. So also I need, and I don't want to steer the conversation too far, but I do wanna congratulate you on it. Being eight years sober. It's a super big deal. Thank you. You're very welcome.
[00:01:36] Shreya: Thank you so much.
[00:01:38] Corey Berrier: So you mentioned that you, I assume obviously travel a lot as, as well as work with people all over the club base. You've traveled all around, you implement processes. What would you say is, your favorite thing that you implement as, as far as your processes and or systems go
[00:01:54] Shreya: with processes and systems?
[00:01:56] Shreya: I would say the basics of, you'd think that, at most companies they were, there would be some sort of sales process with the technicians or the maintenance techs. There's usually none at all. It's. You know, there's no communications training. They're, you have no idea what they're doing.
[00:02:16] Shreya: They're just free-ranging it. So it's the classic benchmark in the home sales process that Joe does. Because the main part of it is one thing called Magic Moments. I don't know if you've heard of that, but it's building the client's self-esteem and a sincere way where you are telling the truth is very important.
[00:02:34] Shreya: Because people buy emotionally, you know, and reflecting the, changing the technical into the emotional. So no more ratings and over-technical jargon. It's, you know, this is the effect the system has on your family to keep them a healthy and safe type of thing. So I think the basics of that because once you change [00:02:55] that, It completely changes an entire company.
[00:03:00] Shreya: The revenue, the happiness of the employees working there they start to love their jobs because at the end of an appointment, they're, I remember when I started doing it, at the end of every appointment, I was laughing, drinking coffee on the couch with my clients. And I had the best. I loved my job.
[00:03:19] Shreya: I started loving people when I started connecting with them in this way. So I hear that a lot from technicians all around America where they get emotional when say when they talk about their job and the people that they meet. So it becomes something a lot more than money, you know?
[00:03:39] Corey Berrier: Yeah. Because when money is, you know, when you're thinking about, when you're thinking about the money, you're thinking about, you know, how much the job's worth. , you're missing the point. And ultimately customer knows what you're there for. They kn
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