Show notes
Ralph and Lou Discuss people getting ripped off from mechanics, why people get frustrated with the mechanic shops.
When taking the car to the shop, as hard as it is, you must entrust the shop with the hopes that they have their processes and procedures in place. You hope the technicians are trained/experienced and knowledgeable with your make and model. If you feel that you have to tell your mechanic or advisor what to fix, then maybe it’s not the right place to be going to.
The customer causes a lot of their own frustrations.
Don’t hide your expectations as a client, as a service provider you must set the expectations as well.
Communication is key!!!!!!
Building a relationship with your service station takes time but the payoff on both ends is worth it.
Do not buy a car without being informed of common repairs and maintenance costs.
When you tell a shop what you THINK is happening or the car needs, then it can actually ruin their processes of diagnosis and lead them to think that the info you have provided them is what the car actually needs.
The best scenario is to take your car to the shop, tell them as much info you know about the problem you are experiencing and let the shop do their job and diagnose the car. Once the issue is found, you are more than welcome to dig deeper and ask why and how they came to that conclusion, and what is the safety net if the diagnosis is not correct? Will parts be reimbursed? Will the repair be comped?
Clients are treated like family, Customers are not. Change your mindset and your business will thrive.
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